Key Responsibility Areas 


Manage the provision of desktop support services. 
Facilitate the implementation of Desktop management Operational plan, processes, policies and standards. 
The design, implementation, customization and maintenance of the Remote Software deployment strategy. 
Incident Management. 
Coordinate all installations and fixes for desktop computers, printers, telephones, software, peripherals, etc. for Departments.  


Qualifications and Experience 


Minimum: Degree/ National Diploma in IT or Computer Science or IT related fields (NQF level 6) 
Certification: N+ and international examination passed A+ and international examination passed, CCNA/MSCE. 
Experience: Experience: 5 - 6 years’ experience in the End User Computing and related LAN Infrastructure services. 3 years’ experience as a Senior Specialist, Senior Specialist EUC Support Engineer, Consultant Network Engineer, Management in a corporate or public sector organization. Experience in working within the ITIL Framework for Incident, Problem, Change, or Service Request Management. Experience in the design, planning, implementation of ICT solutions and services.