The overall purpose of the job:


To assist in providing first-line support for all IT-related operations and issues, and assigns appropriately promptly.


Key responsibilities:


Assist in managing and coordinating IT service desk requests from users and provide timely feedback on all requests.
Assist in maintaining an up-to-date inventory of all IT assets and IT documentation.
Assist in developing tools, procedures and training sessions for operation and user support.
Assist in generating weekly and monthly IT service desk reports, IT assets inventory reports and IT project reports.


Position requirements:


Bachelor's degree in Information Technology, Computer Science or IT-related discipline.
Software and hardware support
Knowledge of Programming PHP, Python, Java
Knowledge of databases eg Postgres SQL, Microsoft SQL
Good customer service and people skills
Self-motivated and a team player
Pleasant personality
Excellent communication skills