Team:

The Client Solutions team mission is to establish and build scalable, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
Success in this position requires a focus on client service, the ability to thrive in a fast paced work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

Manage and grow post-sale client relationships with advertisers of all sizes 
Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution -
Work with internal teams to guide inventory allocation 
Monitor and analyze ad campaigns, and proactively take initiative to improve results 
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign 
Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings 
Share marketplace feedback and guide our advertising strategy 
Support and work with sales team on pre-sale research and pitch 
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Qualifications
Minimum Qualifications

Experience in account management/client services roles in digital marketing 
Experience managing performance advertisers with a deep understanding of their challenges 
Ability to analyze data and identify insights to assess campaign performance 
Proficient in English Preferred Qualifications: 
Proactive attitude with excellent project management, organizational, and analytical skills 
Ability to travel domestically and internationally as needed 
Agency experience is a big plus