Investigate and report any baggage discrepancy cases at Entebbe Hub and all outstations to the supervisor for resolution.
Monitor the GHA team’s progress in tracking missing baggage and ensure they provide passengers with updated information.
Follow SOPs to resolve all baggage discrepancy cases
Deliver exceptional service to all passengers, manage lost and found, and handle damaged baggage.
Offer alternative solutions for settling baggage claims and assist passengers as needed.
Trace missing baggage thoroughly, arrange prompt delivery of mishandled baggage, record irregularities, and follow up with passengers daily.
Update passengers daily on the status of their baggage, ensure phone calls are answered promptly with sufficient responses, and update AHLs in the “FF” element for all communications with passengers.
Perform any other duties assigned by management.