Key Responsibilities:

User Lifecycle Management (25%)


Facilitate onboarding/offboarding across platforms (Airtable, M365, and others) in coordination with the external IT provider.
Act as the internal focal point for user requests and issues related to other software platforms used at ACAPS.
Deliver training, coaching, and onboarding sessions for staff on Airtable, SharePoint, Teams, and other tools as needed.
Develop user guides, documentation, and adoption resources.


Centralized Software Administration (40%)


Serve as primary administrator for Airtable: bases, templates, workflows, data models, permissions, automations, integrations.
Design and build AirTable bases that meet needs for data collection and product management for different ACAPS teams.
Act as functional administrator for M365 collaboration tools (SharePoint, Teams): structure, permissions, governance.
Coordinate with external IT provider for backend tasks (license provisioning, MS365 role management, troubleshooting).
Contribute to governance standards across all SaaS platforms.


Workflow Process Optimization (25%)


Identify opportunities for automation and digitization (e.g., Airtable automations, Power Automate).
Support teams in improving efficiency and eliminating manual processes.
Enable cross-platform integrations.
Audit platform usage to prevent redundancy and shadow IT.


Vendor Liaison & Coordination (10%)


Act as the primary liaison with external IT providers for escalations and feedback.
Communicate user needs and service updates.


Qualifications

Knowledge and Experience

Required skills, knowledge and experience


Strong experience building workflows and data pipelines with relational information management systems (e.g., Airtable, Smartsheet, Notion, Coda, Monday.com, SharePoint Lists).
Demonstrated knowledge of relational database principles, including table design, relationships, and efficient structuring of data for performance and usability.
M365 collaboration tools administration (SharePoint sites, Teams structure & permissions).
Proven experience in training non-technical users, creating clear documentation and facilitating adoption of digital tools.
Experience in user lifecycle management (onboarding/offboarding, access management).
Excellent problem-solving, communication, and documentation skills.