Is responsible for designing, delivering, and managing effective training programs across multiple QSR units consistent with service standards, operational excellence, brand and safety standards.

Develop and implement standardized training materials, manuals, and SOPs for all operational roles.
Facilitate onboarding and orientation sessions for new hires across all QSR locations.
Conduct regular training sessions (in-person or virtual) on food safety, customer service, equipment use, and brand standards among others.
Partner with Area Managers and Store Managers to assess training needs and performance gaps.
Monitor and evaluate the effectiveness of training programs and suggest improvements.
Support leadership development initiatives for supervisors and aspiring managers.
Ensure training compliance with health, safety, and local labor regulations.
Maintain training records, schedules, and progress tracking for all units.
Monitor and evaluate training effectiveness and employee skilling programmes.