Main purpose / objective of the position:


To receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the office.  General administrative tasks will also form part of this position as part of support to the entire team.


Decision making authority:


Per approval framework. Training would be required to take decisions of a general nature from which specific judgment can be made to meet a new situation not yet encountered.


Experience / Education:


GR12 or equivalent and at least 2 years relevant experience.


Skills required:


Telephone skills; General Administrative skills; computer literacy (MS Office, particularly Outlook and Word); Ability to Multi-task; Interpersonal skills.


Knowledge required:


Switchboard
Policies & Procedure
Basic SHE experiences
Managing access control
Multi lingual – English a pre requisite
Background in working within the heavy industrial manufacturing industry is advantageous
Drivers license code 8 


Competencies required:


Communication, Customer & Quality Focus, Methodical, Teamwork & co-operation, Self Confidence; Tolerance for Routine.


Major drivers of work volume:


Sophistication of switchboard equipment; number and complexity of incoming calls.