Job Purpose:
The Senior ICT officer is responsible for providing, maintaining, and supporting ICT services and resources to users to enable the performance of the duties
Reporting Relationship:
This role reports to Manager ICT.
Supervises:
ICT Officer & ICT Assistant
Job Specification:
The duties and responsibilities entail:

Implementing ICT policies, procedures, and controls programmes;
Providing technical support for the ICT infrastructure and telephony systems including hardware, software support and help desk services;
Initiating the design and review of ICT architecture, networks including documenting internal ICT standards, policies, and procedures;
Implementing ICT standards in line with the emerging needs of the Board;
Implementing security penetration testing, disaster recovery and business continuity simulations;
Developing various systems documentation;
Overseeing the process of receiving, installing, configuration, certification of new or upgrading of the ICT Systems and equipment;
Managing and reporting on compatibility status of existing systems and ICT infrastructure;
Configuration and managing the ICT network, i.e. Local Area and Virtual Private Networks;
Performing monitoring, detection and reporting on ICT equipment performance, and implementing performance fine tuning analysis and reporting on ICT resource usage;
Overseeing servicing and maintaining ICT equipment and associated peripherals;
Undertaking preventive repairs or refurbishment of ICT equipment to restore usability;
Maintaining an up-to-date user-specific Information Systems, user access rights and systems credentialing;
Overseeing and performing data integrity and interrogation routines including programming, coding, and testing ICT systems;
Overseeing and updating the Board’s Website, Intranet and Databases;
Performing Servers administration and management activities including on
Domain Controllers, Active Directory and Exchange Server, including troubleshooting analysis;
Preparing technical specification for ICT equipment and systems solutions needed at the Board;
 Identifying, evaluating, and reporting on ICT gaps, the user needs including training requirements;
Liaising with ICT providers in the maintenance of ICT equipment and systems;
Supporting implementation, monitoring and evaluation of ICT projects;
Delivering advance ICT user training and awareness programmes;
Supervising, coaching and mentoring staff; and
Provide relevant support to the core functions as and when required.

Person Specification
For appointment to this grade, a candidate must have:

Bachelor’s degree in IT or Computer Science or a related field from a recognized institution;
CISA, CISM, ITIL, PRINCE2, CCNA, MCP or its equivalent;
Membership to ISACA or its equivalent;
A supervisory course lasting not less two (2) weeks;
Demonstrated work experience as an ICT Officer for at least four (6) years;
Proficiency in Computer applications and systems; and
Meet the requirements of Chapter Six (6) of the Constitution.

Key Competencies and Skills

Communication;
Working and supervising people;
Applying technical expertise;
Customer and stakeholder orientation;
Drive for results:
Continuous learning and knowledge sharing; and
Technological savviness.