We’re looking for a User Research Manager to join our Customer Insights team. The Customer Insights Team at M-KOPA is part of the wider Product team – and are responsible for ensuring that M-KOPA delivers maximum value to its customers. As a User Research Manager, you will generate insights into the minds of our customers across both our physical and digital product suite. Your team will capture the voice of our customers and agents, and your insights will inform product development opportunities and innovation.

You will have responsibility for ensuring we meet our high standards in research scoping, data collection and reporting.
You will guide the team on best-in-class research methods – especially on gathering feedback on our app and digital product experience.
Produce research reports that clearly and compellingly summarize results draw insights and make data-driven recommendations.
Together with the Research Ops associate, you will own the data collection quotas and ensure that