JOB PURPOSE

To work as a member of the multi-disciplinary team in the provision of a safe, efficient, and high-quality diagnostic imaging services while developing and maintaining high standards of patient care amongst peers, and colleagues and support the department in achieving the departmental and hospital objectives.

MAIN DUTIES AND RESPONSIBILITIES


Independently undertake general... x-ray, ct-scan, portable and theater radiography with precision and accuracy with minimal supervision. To be accountable for own actions and work within codes of Practice and professional guidelines.
To independently undertake and report diagnostic ultrasound procedures, maintaining a high professional standard of technical competence and ensuring excellent standards of care at all time.
To take professional responsibility for ensuring compliance always with the appropriate legislation and radiation local rules to ensure that during work, standards of radiation protection are maintained for self, patients, other staff and members of the public.
To interpret complex data to ascertain and identify any pathological or incidental findings observable.
To assess and adapt techniques following assessment for each procedure to meet individual needs of the patient.
To analyze the clinical information and determine most appropriate x-ray or scanning method, utilizing judgement and skill to incorporate different techniques i.e. transabdominal or intracavitary, or doppler to obtain required information.
To handle potentially stressful, upsetting or emotional situations in an appropriate empathetic manner. · Assist patients as required i.e. disabled, elderly patients with undressing and dressing if the nurse or patient relative is unavailable, also to take responsibility for the area of the patient whilst undertaking the procedure.
To maintain knowledge and be fully aware of the safety aspects and hazards, and related emergency procedures for the working area.
To be able to work using visual display units for long periods of time to enable correct images to be processed and to provide a comprehensive and timely diagnostic report on images obtained to relevant medical personnel.
To offer appropriate guidance to patients, care givers and other health professionals on both x-ray and ultrasound procedures and issues, while taking due consideration of patient’s condition.
To identify and report equipment failures immediately, by liaising with third party equipment support centers to arrange services.
To use own initiative to re-arrange work lists in the event of equipment failure, organize alternative cover and ensure relevant staff in the hospital are informed particularly if this occurs out of normal working hours.
To assist in the evaluation and procurement process for any new equipment within the radiology department. Be fully conversant of appropriate actions to take in the event of an untoward incident in the area ·
To achieve and maintain competence in imaging modalities such as CT, Ultrasound, Plain film radiography, theater radiography, mobile radiography.
To flexibly provide cover for unexpected absence to ensure maintenance of service provision · To ensure compliance with protocols and procedures in relation to ionizing radiation in the areas under their supervision.
To maintain a clean working environment, this includes clearing bloody fluids and products of conception in accordance with policy.
To be continually mindful of using resources in an efficient manner.
To use safely and supervise the use of very expensive specialist equipment with care and due diligence. Assist in ordering, checking and monitoring stock, making the manager aware of any concerns as they arise.
To inform and obtain informed consent from patients or their care givers prior to undertaking procedures as appropriate to individual circumstances and barriers.
To communicate the results of normal and abnormal scans to patients and relatives, sensitively and with empathy. Ensure that information is clearly understood and assist in determining appropriate referral pathways to other health care professionals.
To promote good relations with other directorates and hospitals
To take part in Continuing Professional Development (CPD) and the department’s personal appraisal scheme.


MINIMUM REQUIREMENTS/ QUALIFICATIONS


Diploma in Radiography (Medical Imaging and Diagnostic Science) from a recognized institution
Higher Diploma in Ultrasound added advantage
2-3 Years’ working experience
Any other specialty certificate e.g. CT, MRI, Ultrasound ·


PERSONAL CHARACTERISTICS & BEHAVIOURS


Excellent customer handling skills.
Strong leadership skills.
Strong possession of general knowledge and current affairs.
Excellent written and verbal communication skills.
Ability to plan and build strong teamwork, work under pressure to maintain excellent customer experience.
Excellent critical thinking skills.
Good time management skills. more

JOB PURPOSE

Providing high standard of nursing care to all patients in line with the Hospital’s policies and procedures and achieving patient safety goals.

MAIN DUTIES AND RESPONSIBILITIES


Deliver direct patient care including but not limited to assessment, planning, implementation and evaluation of nursing interventions through professionalism and high standard of nursing care within... the department.
Advocate for patient needs, rights and preferences ensuring a patient centered approach to care.
Serve as an expert resource person providing expert nursing care and demonstrate advanced clinical skills and knowledge in nursing practice.
Engage on a daily basis with doctors and other care providers regarding patients’ plan of care and care solutions with emphasis on a Team-based problem-solving approach to unified approach to patient care.
Collaborate with interdisciplinary health care teams to coordinate the delivery of comprehensive care.
Facilitate effective communication between healthcare professionals, patients, and their families to achieve optimal patient outcomes.
Participate in quality improvement initiatives and ensure adherence to established standards, policies and procedures. Monitor and evaluate quality of care provided, identify areas of improvement and implement corrective actions as necessary.
Administering treatment to patients a prescribed.
Carry out patients’ proper orientation within the section.
Relay accurate information to clinical staff on a patient’s condition.
Responding to and reporting any abnormal recordings to the person in charge.
Respond to emergencies when they arise.
Labeling and dispatching specimens to laboratory promptly and safely.
Perform routine nursing duties, prepare for and clear the ward before admission and after discharge.
Ensure patients basic needs are met (feeding, bathing, change of linen etc.)
Provide health education to patients to promote health.
Proper documentation, maintaining proper records, confidentiality and always handing over between shifts.
Identify and address potential risks and hazards in the care environment. Implement preventive measures and promote patient safety initiatives.
Carry out special outpatient clinic activities (maternal, well baby, OPD).
Any other duty as assigned by the supervisor in the line with the job description.


MINIMUM REQUIREMENTS/ QUALIFICATIONS


Diploma in nursing from a recognized institution. A degree in nursing will be an added advantage.
At least 2 years’ experience in medical-surgical ward
Knowledge in computer applications
Updated BLS and ACLS training certifications.


KEY JOB REQUIREMENTS


Excellent customer service skills
Conversant with International patient safety goals
Competent in nursing skills
Reliability and flexibility
Desire for professional development and growth. more

JOB PURPOSE

To attend to patients in the Outpatient department by offering consultations and performing necessary procedures, stabilize emergencies in the Accident and Emergency and Inpatient department, liaise with consultants in the management of patients in the Inpatient and Outpatient departments.

MAIN DUTIES AND RESPONSIBILITIES


Attending to any emergencies in the A&E and... Out-patient departments
Attending patients in the In -patient department in conjunction with the consultant.
Attending direct admissions and doing admissions of patients when deemed necessary.
Participating in mortality and morbidity audits.
Diagnosis and management as per protocol.
Participation in health talks and outreach programs
Participation in training including weekly CMEs
Participation in creating clinical SOPs in coordination with resident consultants.
Maintaining medical records through proper documentation of patient’s medical history and procedures done.
Counseling patients and relatives on diagnosis and bereavement


MINIMUM REQUIREMENTS/ QUALIFICATIONS


Bachelor’s degree in medicine and surgery.
Registered with The Kenya Medical Practitioners and Dentists Board.
Valid practicing License from The Kenya Medical Practitioners and Dentists Board
Active BLS AND ACLS certificates.


PERSONAL CHARACTERISTICS & BEHAVIOURS


Knowledgeable in basic anatomy, physiology, pharmacology
Computer literate
Familiar with locally available drugs and their indications
Good communication and listening skills
Able to work with a team of people from various backgrounds and training
Excellent customer service skills and empathetic to patients of all ages
Good interpersonal skills
Culturally sensitive
Able to keep up with Continuous Pharmaceutical Developments and Continuous Medical
Available to work on holidays, nights and as the need arises within the department
Flexible in performing assigned skills
Problem solving and analytical skills more

JOB PURPOSE

Planning, organizing and coordinating all activities in the Maternity services to ensure high standard of nursing care in line with the hospital’s policies and procedures.

MAIN DUTIES AND RESPONSIBILITIES

Clinical Leadership & Patient Care


Deliver professional and high-standard nursing care within maternity by overseeing antenatal checkups, labor monitoring, deliveries,... postpartum care, and newborn assessments.
Monitor the quality of care provided to mothers and newborns by ensuring strict adherence to clinical protocols, infection prevention guidelines, and respectful maternity care.
Evaluate and ensure that all nursing care plans are scientific, evidence-based, and address the priority needs of each patient.
Conduct routine patient rounds and support the early identification of high-risk cases and timely escalation.
Ensure proper, timely, and confidential documentation, including handovers between shifts in maternity and other wards where maternity nurses may be deployed.


Staff Management & Development


Lead, supervise, and mentor a team of midwives, nurses, and healthcare assistants in achieving individual and team care delivery targets.
Review and approve monthly work schedules (ROTA) to ensure optimal staffing and compliance with institutional policy.
Ensure that departmental staff are well-oriented and familiar with SOPs, guidelines, and emergency protocols.
Identify training needs and coordinate continuous professional development of staff in the maternity unit.


Quality Assurance, Safety & Client Satisfaction


Monitor and evaluate client satisfaction within maternity and proactively manage any complaints raised.
Participate in and implement departmental quality improvement initiatives and infection prevention protocols.
Ensure that departmental activities align with the hospital’s quality and growth objectives.
Participate in the development and implementation of policies, SOPs, and care pathways relevant to maternity services.
Support perinatal and maternal morbidity/mortality audits and implement resulting action points.


Operational & Resource Management


Monitor, maintain, and oversee inventory of all medical and non-medical assets within the maternity wing.
Ensure proper utilization of resources and minimize wastage while maintaining high standards of care.
Ensure that maternity care is coordinated with other departments, including pediatrics, laboratory, pharmacy, radiology, and theatres, for efficient and timely service delivery.


Communication & Collaboration


Maintain open and respectful communication with patients, families, and staff.
Liaise with obstetricians, pediatricians, anesthetists, and other departments as needed.
Participate in departmental meetings, hospital committees, and quality improvement initiatives.                


MINIMUM REQUIREMENTS/ QUALIFICATIONS


Diploma in Kenya registered community Health Nurse/ Midwife (KRCHN/M) from a recognized institution.
Bachelor’s degree in Midwifery will be an added advantage.
A valid Nursing council license
Updated BLS, ACLS & EMONC training certifications are mandatory.
Minimum 5 Years Nursing Experience, At least 2 years’ experience in Maternity Unit and 1 year in supervisory role.


KEY JOB REQUIREMENTS


Excellent customer service skills
Conversant with International patient safety goals
Clinical Acumen (Obstetrics and maternal emergencies)
Strong leadership, organizational, and decision-making skills.
Excellent interpersonal and communication abilities.
Clinical competence in maternal and newborn care.
Knowledge of healthcare quality standards, infection control, and documentation protocols.
Ability to manage crises and provide mentorship in high-pressure situations. more

JOB PURPOSE

Ensure high-quality clinical care to all patients through provision of effective nursing services as a Registered Nursing Officer.

MAIN DUTIES AND RESPONSIBILITIES


Maintain the highest possible standard of client care by adhering to the hospital standard treatment protocols and guidelines.
Identify obstetric complications and institute appropriate and timely... interventions.
Effective monitoring and evaluation of patients admitted in the maternity ward.
Administer medication and perform medical procedures within prevailing Hospital guidelines and protocols.
Ensure outstanding client experience.
Counsel and prepare mothers for labor, childbirth and postpartum.
Monitor and manage pregnant mothers during labor and childbirth and ensure timely intervention in case of emergency.
Conducting safe deliveries
Provide care for mothers and new-born after birth.
Ensure proper documentation in partograph.
Educate and support mothers in breastfeeding and care for the new-born.
Follow through investigations and procedures ordered by doctors during ward rounds.
Provide comprehensive client counselling e.g., reproductive health, HIV, vaccination, pap smear &
Ensure maintenance and availability of medical equipment in the doctors’ and nursing room.
Professionally and timely prepare and present regular nursing reports.


MINIMUM REQUIREMENTS/ QUALIFICATIONS


A registered midwife - Kenya Registered Midwife (KRM) or Kenya Registered Nurse Midwife (KRM/N) or a Registered Nurse with Bachelors (BScN) 
A bachelor’s degree from a recognized institution will be an added advantage.
Must be registered by the Nursing Council of Kenya with a Valid Practicing License
Experience - 2 years of experience in a busy maternity or its equivalent 
Must have Valid BLS/EMONC/ALSO/ETAT+ and ACLS certificates 


KEY JOB REQUIREMENTS


Excellent clinical acumen.
Excellent customer service skills.
Effective communication skills - listening, oral and written.
Good interpersonal skills and a team player.
Problem solving, conflict resolution and crisis management skills. more

JOB PURPOSE

Providing high standards of Peri-operative care in line with the hospital’s policies and procedures to deliver safe surgical outcomes and achieve patient safety goals.

 MAIN DUTIES AND RESPONSIBILITIES


Delivering comprehensive perioperative care to patients including but not limited to assessing patient needs, preparing patients for surgery, ensuring patient safety... throughout the perioperative period.
Assist the surgeon in the operating room by handling equipment and surgical instruments, anticipating the surgeon’s needs and maintaining a sterile environment in the operating theatre.
Conduct perioperative assessment, review medical records and ensure all necessary documents and consents are in order, administer medication as prescribed, alley anxiety and provide emotional support to patients and their family.
Monitor patient’s vitals assist with anesthesia administration and manage surgical equipment and surgical supplies during the procedure.
Provide post operative care to patients recovering from surgery including not limited to vital signs monitoring, pain management, incision site and wound care patient and family health education.
Responding to and reporting abnormal recordings to the person in charge.
Collaborate with interdisciplinary healthcare teams including surgeons, anesthesiologists and other perioperative staff to achieve optimal patient outcomes.
Ensuring proper documentation, maintaining proper records, confidentiality and handing over between shifts.
Assisting the anesthetist during induction and reversal of anesthesia.
Implementing emergency procedures including resuscitation as and when necessary.


MINIMUM REQUIREMENTS/ QUALIFICATIONS


Diploma in Community Health Nursing.
Higher Diploma in Peri-operative Nursing.
2 years of working experience as a nurse and 1 year experience as a Peri-operative nurse.
A valid BLS and ACLS certification.
Valid Nursing council license.


KEY JOB REQUIREMENTS


Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and writing.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Good understanding of IPSG goals more

JOB PURPOSE

Providing high standard of nursing care to critically ill patients in line with the hospital’s policies and procedures and accountable for a shift in the section.

 MAIN DUTIES AND RESPONSIBILITIES


Carry out specific tests, analyze, interpret, troubleshoot, and initiate immediate intervention.
Engage with doctors and other care providers on a daily basis regarding... patients’ Plan of Care and Care solutions with emphasis on a team- based problem-solving approach to provide unified approach to patient care.
Administering treatment plans to patients as prescribed.
Relay accurate information to clinical staff on a patient’s condition.
Responding to and reporting any abnormal recordings to the person in charge.
Labeling and dispatching specimens to the laboratory promptly and safely.
Ensure routine duties are done to prepare and clear the ward before admission and after discharge.
Provide health education to patients and follow up care.
Address patients’ complaints and emergencies as they arise.
Carry out patients’ proper orientation within the section.
 Overall supervision of section activities in an assigned shift.
Mentor junior nurses in the hospital and students attached in the department.
Any other duty assigned by the supervisor in line with the job description.


MINIMUM REQUIREMENTS/ QUALIFICATIONS


Higher Diploma in Critical Care Nursing (KRCCN).
Diploma in Kenya Registered Community Health Nursing. A degree in Nursing will be an added advantage.
Minimum of one (1) year of work experience in a critical care unit post-KRCCN training and licensure and 2 years as a general nurse.
Valid BLS/ACLS certification.


 KEY JOB REQUIREMENTS


Excellent customer service skills
Competence in nursing skills
Conversant with International Patient Safety Goals
Basic knowledge of Microsoft Office applications
Desire for career development more

JOB PURPOSE

Providing high standards of Peri-operative care in line with the hospital’s policies and procedures to deliver safe surgical outcomes and achieve patient safety goals.

MAIN DUTIES AND RESPONSIBILITIES


Delivering comprehensive perioperative care to patients including but not limited to assessing patient needs, preparing patients for surgery, ensuring patient safety... throughout the perioperative period.
Assist the surgeon in the operating room by handling equipment and surgical instruments, anticipating the surgeon’s needs and maintaining a sterile environment in the operating theatre.
Conduct perioperative assessment, review medical records and ensure all necessary documents and consents are in order, administer medication as prescribed, alley anxiety and provide emotional support to patients and their family.
Monitor patient’s vitals assist with anesthesia administration and manage surgical equipment and surgical supplies during the procedure.
Provide post operative care to patients recovering from surgery including not limited to vital signs monitoring, pain management, incision site and wound care patient and family health education.
Responding to and reporting abnormal recordings to the person in charge.
Collaborate with interdisciplinary healthcare teams including surgeons, anesthesiologists and other perioperative staff to achieve optimal patient outcomes.
Ensuring proper documentation, maintaining proper records, confidentiality and handing over between shifts.
Assisting the anesthetist during induction and reversal of anesthesia.
Implementing emergency procedures including resuscitation as and when necessary.


MINIMUM REQUIREMENTS/ QUALIFICATIONS


Diploma in Community Health Nursing.
Higher Diploma in Peri-operative Nursing.
2 years of working experience as a nurse and 1 year experience as a Peri-operative nurse.
A valid BLS and ACLS certification.
Valid Nursing council license.


KEY JOB REQUIREMENTS


Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and writing.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Good understanding of IPSG goals. more

JOB PURPOSE

To attend to patients in the Outpatient department by offering consultations and performing necessary procedures, stabilize emergencies in the Accident and Emergency and Inpatient department, liaise with consultants in the management of patients in the Inpatient and Outpatient departments.

MAIN DUTIES AND RESPONSIBILITIES


Attending to any emergencies in the A&E and... Out-patient departments
Attending patients in the In -patient department in conjunction with the consultant.
Attending direct admissions and doing admissions of patients when deemed necessary.
Participating in mortality and morbidity audits.
Diagnosis and management as per protocol.
Participation in health talks and outreach programs
Participation in training including weekly CMEs
Participation in creating clinical SOPs in coordination with resident consultants.
Maintaining medical records through proper documentation of patient’s medical history and procedures done.
Counseling patients and relatives on diagnosis and bereavement


MINIMUM REQUIREMENTS/ QUALIFICATIONS


Bachelor’s degree in medicine and surgery.
Registered with The Kenya Medical Practitioners and Dentists Board.
Valid practicing License from The Kenya Medical Practitioners and Dentists Board
Active BLS AND ACLS certificates.


PERSONAL CHARACTERISTICS & BEHAVIOURS


Knowledgeable in basic anatomy, physiology, pharmacology
Computer literate
Familiar with locally available drugs and their indications
Good communication and listening skills
Able to work with a team of people from various backgrounds and training
Excellent customer service skills and empathetic to patients of all ages
Good interpersonal skills
Culturally sensitive
Able to keep up with Continuous Pharmaceutical Developments and Continuous Medical
Available to work on holidays, nights and as the need arises within the department
Flexible in performing assigned skills
Problem solving and analytical skills more

JOB PURPOSE
The position holder would be responsible for executing and interpreting medical images such as X-rays, CT scans, ultrasounds, and MRIs and using them to treat health problems in patients.
MAIN DUTIES AND RESPONSIBILITIES
Image Interpretation:

Review and interpret medical images from various imaging technologies (e.g., X-rays, CT, MRI, ultrasound).
Provide accurate diagnoses and... reports based on imaging results.
Communicate findings to referring physicians and offer guidance on further treatment or imaging if needed.

Patient Care:

Ensure patient safety and comfort during imaging procedures.
Explain imaging procedures to patients and answer any questions or concerns.
Review patients’ medical histories and collaborate with other specialists to determine the most appropriate imaging studies.

Imaging Techniques and Procedures:

Perform image-guided procedures, such as biopsies and injections.
Oversee the quality of images and provide guidance to technologists for capturing optimal results.
Evaluate the need for additional views or tests if initial imaging is inconclusive.

Collaboration:

Work closely with oncologists, surgeons, and other physicians to provide a comprehensive diagnosis and aid in treatment planning.
Participate in multidisciplinary meetings and case discussions.
Advise and collaborate with radiologic technologists, ensuring that all imaging studies are conducted effectively and safely.

Technology and Equipment:

Stay updated on the latest advancements in radiology and medical imaging technology.
Ensure that all imaging equipment is functioning correctly and meets safety standards.
Maintain radiation safety protocols and guidelines in the workplace.

Documentation:

Prepare detailed and clear reports for inclusion in patients’ medical records.
Maintain accurate and timely documentation of patient imaging and procedures performed.

Continuous Education:

Engage in continuous professional development and stay updated with the latest research and developments in radiology.
Conduct continuous professional development sessions for radiology staff.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Master of Medicine in Radiology (MMED Radiology) from a recognized institution.
MBCHB from a recognized institution.
Registration with the Kenya Medical Practitioners and Dentists Council
Valid membership and hold a practicing license with the Pharmacy and Poisons Board of Kenya.
Specialist Recognition Certificate
Possesses a valid practicing license
Valid Professional Indemnity
A minimum of two (2) years post Master’s experience in a busy hospital.

PERSONAL CHARACTERISTICS & BEHAVIORS

Strategic thinking and problem-solving abilities
Superior Interpersonal and organizational skills
Excellent communication and presentation skills
Decision making and judgement skills
Analytical skills
Good Leadership skills more

Reports To:  RADIOLOGY MANAGER
JOB PURPOSE
To work as a member of the multi-disciplinary team in the provision of a safe, efficient and high-quality diagnostic imaging services while developing and maintaining high standards of patient care amongst peers and colleagues and support the department in achieving the departmental and hospital objectives.
MAIN DUTIES AND RESPONSIBILITIES.

Use... technological equipment i.e., ultrasound, X-Ray, CT-Scan, MRI and other imaging modalities at hospitals disposal to diagnose a disease.
Develop films and process digital images to obtain high quality radiographs which are presented to physicians for interpretation.
Explain to patients the details of a radiographic procedure as well as provide answers to their enquiries.
Interact with patients to offer them psychological support and reassurance.
Record and store patients’ examination results ensuring compliance with Data protection Act and Patient Confidentiality codes.
Ensure compliance with established safety regulations and procedures when operating radiation equipment to prevent ill exposure to ionizing radiation.
Inspect diagnostic equipment to identify faults and see that they’re fixed.
Set accurate radiation levels in accordance with established standards and obtain patient consent prior to diagnostic imaging to fulfill legal requirements.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Diploma in Medical Imaging Science, Diagnostic Radiography.
At least 2 years’ experience in a busy hospital environment.
Knowledge and experience in Ultrasound and CT-Scan will be an added advantage.
Must have a valid practicing license.
Female applicants are encouraged.

KEY JOB REQUIREMENTS

Excellent customer service skills.
Good interpersonal skills and a team player.
Good Ultrasound scanning, CT-Scan and IT skills. more

Reports:  Chief Executive Officer
JOB PURPOSE
Reporting to the Chief Executive Officer, the candidate will lead the development and execution of the hospital’s business development strategy with an aim of growing and sustaining the business to help the hospital meet its budgetary obligations. .
MAIN DUTIES AND RESPONSIBILITIES 

Development and execution of hospital Business Development... strategy.
Develop a growth strategy that is aligned to the organization’s values.
Tracking and analyzing market trends, monitoring the competition, and developing strategies for growing the business.
Conduct research to identify new business opportunities/ markets, and current customer needs that will inform the development of new products and review existing products to ensure that they are aligned to customer needs and market realities.
Lead in the development of new products and packages and review of existing ones.
Lead business engagement with corporate and various target market to identify growth opportunities. 

Growth of Outreach activities to the hospital.

Develop and execute an effective strategy that will increase the conversion of outreach referral bookings to actual consultations.
Timely reporting of Monthly and YTD referrals from the outreach activities.

Corporate Relationship Management.

Develop a business strategy for engagement with industry stakeholders.
Establish and maintain relationships with key decision-makers within the corporate partners to grow and maintain the business portfolio.
New account opening and management and renewing the expired ones.
Gathering intelligence on the sectoral trends.
Hospital Services and Facilities Marketing.
Developing key relationships with private doctors, other referring hospitals, evacuation companies and medical tourism agents to position the hospital as the facility of choice.
Work with the Communications team to develop relevant collateral and public information.

Doctors’ Relations

Building relationships with referring doctors to understand and meet their needs.
Identifying the relevant Continuous Medical Education (CME) needs and working with the team to deliver them to build relationships.
Bridging the relationship between doctors and corporate partners.
Teamwork and Cohesion.
Develop and maintain relationships with various internal and external stakeholders. 

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Bachelor’s degree in business/ marketing or a related field from a recognized university.
Relevant professional qualifications with active membership in a professional body.
Have at least 5 years’ experience in a business relationship/business development or marketing role gained in a customer-focused environment and possess proven and effective long-term relationships skills with a wide range.
At least three (3) years’ experience as Head of Department.
Health sector knowledge with good understanding of business dynamics of the industry will be an added advantage.
Demonstrate a proven track record of developing and implementing successful marketing initiatives and/or business plans within a defined budget and resources.

KEY JOB REQUIREMENTS

Must have strong work ethics.
Demonstrate a proven track record of developing and implementing successful marketing initiatives and/or business plans within a defined budget and resources.
Possess excellent spoken and written communication skills and with a proven ability to present to high-level stakeholders in a confident and mature manner.
Strong market research and analytical skills and an ability to prepare concise reports on research findings.
Comprehensive report writing skills.
Experienced in handling corporate business with extensive networks in the sector.
Exposure in working in a Multicultural work environment.
Dynamic, ability to multi-task and work under pressure.
Excellent interpersonal skills and ability to effectively manage internal and external customers.
A genuine team player with a willingness to support colleagues during times of demand and readily contributing to the development of yourself and your colleagues.
Excellent interpersonal & Communication skills more

JOB PURPOSE
Responsible for providing leadership and management oversight of the pharmacy services department and ensure delivery of quality and efficient pharmacy services in line with the established protocols and the Hospital’s patient care objectives and the licensing board guidelines and policies.
MAIN DUTIES AND RESPONSIBILITIES

Ensure compliance with professional and legal practice and... standard operating procedures
Fill prescriptions for inpatients and outpatients
Attend ward rounds and participate in multidisciplinary patient care.
Conduct drug utilization reviews
To serve as an active member and to give professional advice to the Antibiotic Stewardship, Medicines and Therapeutic, Infection Control, and other Advisory Committees
Undertaking clinical checks on all treatment sheets and prescriptions for suitability of treatment.
Monitor drug therapy and carry out clinical pharmacy interventions for both in patients and outpatients in liaison with the patient care team.
Reporting, Monitoring and analysis of medication errors, adverse drug reactions and other quality and patient safety indicators.
Prepare and submit all monthly, quarterly, and annual reports in line with requirements.
Carry out medication use counselling and adherence monitoring for patients on chronic treatment.
Ensure institutional compliance with antibiotic stewardship guidelines restrictions
Undertake medication reconciliation during patient admission and discharge.
Participate and supervise staff in sterile compounding, chemotherapy reconstitution and extemporaneous preparations.
Provide information and education on drugs and medication therapy to patients, healthcare workers and other hospital personnel.
Conduct continuous professional development sessions for pharmacy staff.
Any other duties as may be assigned from time to time.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Bachelor’s Degree in Pharmacy from a recognized institution
Valid membership and hold a practicing license with the Pharmacy and Poisons Board of Kenya.
Possesses a valid practicing license from the Pharmacy and Poisons Board of Kenya, which must be available for use by the hospital if needed.
MBA is an added advantage
A minimum of two (2) years clinical pharmaceutical experience in a busy hospital.

PERSONAL CHARACTERISTICS & BEHAVIORS

Knowledge of pharmacokinetics, pharmacology, and pharmaceutics
Stock management skills
Strategic thinking and problem-solving abilities
Superior Interpersonal and organizational skills
Excellent communication and presentation skills
Decision making and judgement skills
Analytical skills
Good Leadership skills more

JOB PURPOSE
To ensure continuous favorable business growth for the hospital as well as favorable customer retention through innovative, strategic, cost-effective and high impact activities and engagements on all the digital platforms the hospital is engaged in.
MAIN DUTIES AND RESPONSIBILITIES

Ensuring continuous growth of the hospitals digital brand through increase of followers and overall... outreach in line with hospital’s Marketing Plan.
Addressing all online inquires and managing business leads that originate from such avenues with the aim of increasing hospital business.
Ensuring timely completion of creative artworks and designs required for various campaigns, promotions.
Responsible for addressing videography and photography needs of the hospital.
Advising and formulating strategic and innovative digital advertising and Marketing campaigns for the hospital.
To ensure that the company website is easily found by the target audience
To optimize website structure and content to drive relevant traffic to the website.
She/he will be responsible for website content and for creating and implementing content strategy in order to ensure online objectives are achieved
Execute e-commerce and social media strategies to meet revenue and growth targets.
She/he will be responsible for managing online presence and company brand by using social network tools such as Facebook, Twitter, Instagram and LinkedIn.
The digital Marketer will be responsible for converting an online visit into online sales
Play a key role in the strengthening and implementation of the company’s strategy
Website data management and analysis.
Strategy implementation and monitoring through data analysis and SOI
Continually drive improvements in the user experience and customer journey across all online touch points, in order to drive conversion rate optimization and revenue
Ensuring that payment options and promotional tabs are configured correctly.
Monitoring website traffic and customer reviews to gauge responses to site updates.
Analyzing sales-related data to predict future sales
Collaborate with the team on improving marketing materials based on insights from the field.
Always understand the current market trends including competitors and communicate such information to the management team.
Provide excellent customer service and management to all customers
Other strategies include video Marketing. Influencer marketing, Programmatic advertising, Affiliate marketing, and pay–per–click advertising
Ensuring existing accounts are active and trading favorable volumes with the hospital in line with facility targets, through constant engagements, follow-ups, updates, courtesy engagements and health talks.
Management of feedback.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Bachelor’s Degree in BBIT, Marketing& Communication, or any other Business related field.
Knowledge in graphic designs.
At least 2 years of experience in Digital Marketing.
Experience in hospital set-up will be an added advantage.
Excellent data analytics and excel proficiency is a plus.

PERSONAL CHARACTERISTICS & BEHAVIORS

Demonstrable understanding of the strategic role of marketing and communication to impact on business results
Excellent writing and editing skills
Problem-solving and analytical skills to interpret sales performance and market trend information.
Must have the ability to develop and successfully execute and track marketing campaigns
Excellent planning, and organizational skills with high integrity
Good interpersonal skills.
Able to work responsibly under pressure and unsupervised
Quick decision-making capabilities.
Good understanding of the importance of customer experience.
Experience in developing marketing and sales strategies.
Negotiating skills more

JOB PURPOSE
To manage Human Resource Functions in the hospital through formulation, implementation, education, monitoring, reporting and custody of policies, procedures, documents and best practices.
MAIN DUTIES AND RESPONSIBILITIES
LEAVE MANAGEMENT

Ensuring leave schedules are done yearly and adherence to the same
Assist in monitoring leave liability and sending monthly reports to various... heads of departments.

STAFF RECORD MANAGEMENT

Maintaining and processing accurate and complete HR and employee records, custodian of employee’s data, process documentation and prepare reports relating to personnel activities.

COMPENSATION AND BENEFITS

Work with the HRO and HRM to ensure monthly payroll is processed on time by providing information on any changes that may affect payroll (New hires, exits, salary increment, surcharge etc.)

RECRUITMENT, SELECTION AND PLACEMENT

Assist in recruitment and selection process in collaboration with Heads of departments.

EMPLOYEE RELATIONS

General administrative tasks in HR department

MINIMUM REQUIREMENTS/ QUALIFICATIONS

Diploma in Human Resource Management.
Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
At least 1-2 years working experience.
Experience in a busy hospital set-up will be an added advantage.

KEY JOB REQUIREMENTS

Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and written.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Analytical and decision-making skills.
Report writing and presentation skills.
Desire for personal development, improvement, and learning. more

JOB PURPOSE 
To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.
 MAIN DUTIES AND RESPONSIBILITIES 

Ensuring every customer of Premier Hospital receives the Premier Experience.
Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their... families.
Develop decision support reports using findings from analysis of trends in complaints to mentor individuals and departments to develop appropriate service action plans.
Developing customer experience reports that will assist the hospital management in decision making processes.
Manning the customer experience desk, handling inquiries and information management in line with customer requirements.
Handling customer complaints to completion in-line with the hospital Customer Experience policy.
Consult, collaborate and cooperate with departmental heads to improve the quality, effectiveness and efficiency of customer experience, with the aim of achieving and sustaining world-class levels of Customer Experience.
Responsible for facilitation of smooth operations in the Outpatient Department ensuring a “conveyor-belt” like, cyclical movement of patients in the shortest time possible.
Ensuring the accurate use and compliance of QMS throughout the hospital.
Benchmark customer experience practices with world class organizations.
Ensuring smooth organization and coordination of consultant clinics within the hospital alongside the Clinic Coordinator.
Conducting regular ward rounds in conjunction with other team leaders to interview patients, inquire about their respective experiences’ and address any matters that may require immediate attention.
Developing the monthly customer experience staff Rota’s and duties.
Ensuring the hospital’s customers’ best interests are upheld at all times within the policies and framework of the hospital through regular interactions with them.
Overseeing the overall operations of all functions related to customer experience throughout the hospital including but not limited to the CX desk, Switchboard, Concierge function, feedback mechanisms, customer complaints, departmental meetings and staff performance appraisals.
Ensure training of all hospital staff on customer experience.
Advising the hospital management on matters pertaining to customer experience.
Ensuring the continuous improvement of customer experience standards throughout the hospital.
Representing the (hospital) customer experience department in various internal and external forums.
Any other duties and responsibilities that may be allocated in furtherance of Premier Hospital mandate.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Minimum education level of Diploma/Degree in hospitality or related field.
Customer Care training.
3 Years working experience , 1 year in a supervisory role.

 PERSONAL CHARACTERISTICS & BEHAVIOURS

Customer experience training and excellent customer handling skills.
Strong leadership skills.
Strong management skills.
Strong possession of general knowledge and current affairs.
Excellent written and verbal communication skills.
Ability to communicate with customers and relay correct information.
Ability to plan and build strong teamwork, work under pressure to maintain excellent customer experience.
Excellent problem solving and negotiating skills.
Excellent critical thinking skills.
Excellent decision-making skills with creative ideas that are customer friendly and in line with hospital CX goals. more

JOB PURPOSE 
Support the delivery of quality health care by ensuring that Equipment, Plants, Installations and the Facility and Environment of Care are functional, in good working state, and in serviceable conditions at all times.
 MAIN DUTIES AND RESPONSIBILITIES 

Inspect buildings’ structures to determine the need for repairs or renovations.
Ensuring that facilities meet government... regulations, environmental, health and security standards.
Development and adherence to an operating budget for the facility.
Verify equipment and plant specifications against order.
Undertake (or participate in the installation by suppliers), Commissioning and demonstration of medical equipment.
Plan for and perform preventive maintenance or service as required by various equipment, facility, installations, and environment of care.
Test and calibrate components and equipment following manufacturers’ manuals and troubleshooting techniques using hand tools, power tools and measuring devices.
Inspect and test malfunctioning medical and related equipment following manufacturers’ specifications.
Disassemble malfunctioning equipment; remove, repair and replace defective parts.
Develop SOPs, standard guidelines for the department in various sections.
Support procurement and clinical Departments in recommending equipment specifications and offer technical assistance in selection and sourcing of equipment.
Cost Management: Ensure proper processes are in place to control costs.
Participate in the procurement committee/meetings for hospital equipment.
Perform departmental equipment inventory and submit relevant reports.
Perform weekly Radom check of medical equipment to ensure that they are safe for use.
Develop a risk mitigation strategy such as disaster planning, fire drills etc.
Oversee and supervise team of maintenance technicians and external contractors.
Any other duties and responsibilities that may be allocated in furtherance of Premier Hospital mandate.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Minimum education level of Degree in Bio Medical Engineering or related field.
3 Years working experience , 1 year in a supervisory role in a busy Hospital Set Up.
Registered by Association of Medical Engineering of Kenya (AMEK).

 PERSONAL CHARACTERISTICS & BEHAVIOURS

Strong leadership skills.
Strong management skills.
Excellent written and verbal communication skills.
Ability to communicate with customers and relay correct information.
Good time management skills
Ability to work in a fast-paced work environment.
Analytical skills and precision
Creativity and critical thinking
Problem solving and decision-making skills.
Project Management skills
Meticulous and logical approach to work
Ability to work under pressure.
Organization, time management, and the ability to handle a complex, varied workload.
Ability to plan, organize, prioritize, and work both collaboratively and independently to meet deadlines. more

JOB PURPOSE 
The Dispatch officer will safeguard the company’s revenue by ensuring that all finalized invoices are correctly documented both physically and on online platforms and are timely shared with the correct recipients and documented for reference.
 MAIN DUTIES AND RESPONSIBILITIES 

Liaise with the Revenue /Claims Vetting Officers in resolving problems with respect to un-dispatched... invoices.
Record and review all incomplete invoices for reporting and follow-up.
Maintain records and keep safe custody of all dispatch files i.e physical dispatch sheets.
Prepare a daily, weekly, and monthly report on invoices status.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Degree in finance/accounting or its equivalent from a reputable institution.
CPA part 2
Insurance training will be an added advantage.
2-3 Years’ experience in handling claims in a busy hospital.

 KEY JOB REQUIREMENTS

Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and written.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Analytical and decision-making skills.
Report writing and presentation skills.
Desire for personal development, improvement, and learning. more

JOB PURPOSE 
The Claims Vetting officer will safeguard the company’s revenue by ensuring the following: that all physical claims and online billing platforms reflect the correct documentation, data input and attachments to support the claim including Diagnosis, claim forms, billing amounts, member details, and benefit utilization by ensuring that all insurance guidelines on scheme have been... followed to ensure adherence to SLA as per contract for all insurance, corporate and NHIF billings.
 MAIN DUTIES AND RESPONSIBILITIES 

Perform review of patient identification documents for authenticity.
Ensure all the required claim documents are filled in by patients and doctors for forwarding to the insurance and the correct documentation is reflected on all online platforms.
Confirm complete processing of all outpatient and inpatient documents received before dispatch.
Liaise with other departments in resolving problems with respect to invoices, claim documentation and online billings.
Ensure completeness and accuracy of claims and invoices (ensuring pre-authorization and/or LOU, signing by the doctor and client claim and bill, presence of diagnosis, co-pay and clear case notes and discharge summary, membership/policy number, claim is within the limit) and presence of smart reports and off smarts where applicable.
Ensure all IDS (Internal Dispatch Summary Reports) are acknowledged via signing and a copy scanned and filed.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Bachelor’s in business administration -Finance option/ Higher Diploma in Business Administration- finance option or its equivalent.
CPAK/CCP Professional
Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
2-3 Years’ experience in handling claims in a busy hospital.

 KEY JOB REQUIREMENTS

Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and written.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Analytical and decision-making skills.
Report writing and presentation skills.
Desire for personal development, improvement, and learning. more

JOB PURPOSE 
The Clinical Vetting officer will safeguard the company’s revenue by ensuring that all the necessary medical services in the patient care journey both for Inpatient and Outpatient billings are supported for the general and specific insurance guidelines including diagnosis, pharmacy, lab requests, nursing services, nutrition, radiology, doctors’ specialist, ambulance, and... physiotherapy.
 MAIN DUTIES AND RESPONSIBILITIES 

Create and implement a billing guide with checkpoints that can guide revenue officers on any under billings or over billings.
Act as interface and Communicate with Patients, Doctors, and departments regarding professional billing and claims operations.
Work with appropriate departments to create appropriate hospital packages (Inpatient and Outpatient) and the continuous review of the same to ensure that they remain competitive by benchmarking against similar systems.
Review capitation/fixed cost bills to ensure justification of crossed bills.
Ensure that all billings for services including procedure fees, doctor’s fees and support services like ambulance and nursing fees are as per agreed and contracted rates and communicating to insurances on patient management and care.
Confirm a clear and adequate diagnosis has been attached both on the physical documentation and the online platforms to support the pharmacy, lab, specialist, and other support services and that the same are payable by the insurance and advice on preauthorization.
Ensure that all drugs and non-pharmaceutical products dispensed are not exclusions for the general and specific insurance guidelines.
Correct any medical mismatch between diagnosis and treatment or procedure requests before dispatch.
Respond to insurance clinical queries arising from time to time.

 MINIMUM REQUIREMENTS/ QUALIFICATIONS 

Degree/Diploma in nursing or clinical Medicine from a reputable institution.
Basic understanding of the concepts of insurance.
Finance or Accounting training will be an added advantage.
2-3 Years’ experience in handling claims in a busy hospital.

 KEY JOB REQUIREMENTS

Honesty, transparency, and integrity
Excellent customer service skills.
Effective communication skills - listening, oral and written.
Good interpersonal skills and a team player.
Ability to work under pressure with minimum supervision.
Analytical and decision-making skills.
Report writing and presentation skills.
Desire for personal development, improvement, and learning. more