About the role
We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers. 
What you will do 

Gather information through relevant business systems/tools. 
Advise and provide support to customers to satisfactorily resolve queries.  
Understand... the nature and urgency of resource, what exactly the customer requires and schedule them accordingly. 
Provide good customer service to ensure that requests for information are provided to avoid customer escalations. 
Scheduling services / organize resources to the partners to meet SLA’s 
Prioritise your own workload to ensure that deadlines and customer requirements are met. 

You are the ideal candidate if you have

Fluency in English and German.  
Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage). 
The ability to plan and organise your own, and others’, workload. 
Proven experience of high standards of customer service. 
Good administrative experience. 
The ability to ensure accuracy of data, provide data for reporting and processing of information. 
Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels. more