Be the voice of Optica-deliver seamless, human-centered support across phone, email, and social channels. Bilingual: Luganda & English. Customer Contact Centre
Location: Nairobi Salary: Ksh. 30,000
We're scaling customer excellence and looking for a high-energy Customer Service Officer who is fluent in Luganda and English. You'll drive first-contact resolution, deliver accurate information on... our products and services, and close the loop with disciplined follow-through.


Key Responsibilities


Handle inbound and outbound calls for the customer contact centre.
Engage customers via phone and email on behalf of the company.
Verify customer and account information with precision and speed.
Provide accurate, timely information about products and services.
Resolve customer complaints via phone, email, and social media.
Support order placement, refunds, and exchanges end-to-end.
Convert interest to action by answering product questions and suggesting alternatives.
Open and maintain customer accounts; keep records up-to-date and audit-ready.
Make timely calls to update customers on insurance responses.
Liaise with branches to relay feedback and manage referrals.
Conduct follow-up calls to confirm resolution and next steps.
Perform any other duties assigned by management.


What You'll Bring


Fluency in Luganda and English (both spoken and written).
Exceptional phone and email etiquette; clear, empathetic communicator.
Bias for action with strong problem-solving and ownership mindset.
Organised record-keeping; comfortable working with customer systems/CRM.
Adaptable in a fast-paced contact-centre environment; team-oriented.
Swahili is an added advantage. more

Role Description

This is a full-time on-site role for a Human Resource Assistant based in Nairobi County, Kenya. The Human Resource Assistant will be responsible for day-to-day HR tasks, including HR management, benefits administration, training, and managing the Human Resources Information System (HRIS). The assistant will play a crucial role in maintaining employee records, supporting... recruitment, ensuring compliance with labor laws, and providing support to the HR team.

Qualifications

Strong knowledge of Human Resources processes, policies, and procedures
Experience in HR management and benefits administration
Familiarity with Human Resources Information Systems (HRIS)
Ability to oversee training and development programs
Excellent organizational and time management skills
Strong attention to detail
Ability to maintain confidentiality and discretion
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite
Bachelor's degree in Human Resources, Business Administration, or related field more