What you’ll do


Own the customer experience from the time of initial contact through contract close, implementation, and growth; this includes leading impact and economic value discussions, developing solutions aligned with client’s strategy and goals, ensuring new implementations are completed in line with client expectations, leveraging insights to support account growth, and increasing... visibility of Zipine’s impact
Shape ongoing integration of Zipline’s service into government systems for maximal return on investment
Drive pipeline growth; identify, qualify, and advance new partnership opportunities focusing on health, agriculture, and other sectors that can benefit from Zipline’s infrastructure
Partner with global leadership to develop a vision for Zipline’s business growth in Kenya
Contribute to feedback channels designed to strengthen this function, including partnering with the global team to ensure the necessary tools, assets, and sales enablement capabilities are in place


What you’ll bring


8+ years of experience in sales, partnerships, business building, and/or government affairs
Experience managing multi-cultural, growth-stage business teams
Track record of owning and driving account growth over time
Experience selling complex, high value products or services preferred
Experience selling to or partnering with government and/or funding institutions preferred
Experience in health or development sectors a plus
Ability to deeply understand a client’s current situation and needs, identify gaps and opportunities, and align proposed solutions to fit the client’s strategy and goals
Exceptional communication and presentation skills
Advanced strategic and project management skills
Collaborative approach to sales and customer success that includes working with multiple internal and external stakeholders
Inherent self-motivation, adaptability, and creativity
Fluency in English more

ABOUT YOU AND THE ROLE

The Finance and Accounting Manager will be responsible for implementing, maintaining, and expanding end-to-end accounting, systems and processes in Nigeria. Additionally, this person will be responsible for customer relationship management, ensuring timely invoicing, and following up on outstanding payments from our customers. 
A successful candidate will be based in... Nigeria and must have strong communication and negotiation skills, be detail-oriented, and have the ability to work in a fast-paced, constantly changing environment and meet tight deadlines. This role has many customers - both internal and external - and a successful candidate will need to be excited and ready to partner cross-functionally across many teams in the business to achieve the given objectives.

What You’ll Do
 General Accounting

Manage and oversee the daily operations of the country’s accounting department including; month and end-year process, accounts payable/receivable, treasury, budgeting, cash forecasting, banking relationships and fixed asset activity.
Coordination of banking activities and transactions. Oversee credit card reconciliation, cash reconciliation, mobile money reconciliation, review of employee expense reimbursement and more.
Monitor and analyze accounting data and produce financial reports or statements including P&L, Balance Sheet, and statement of cash flows
Own month/Year end closing for their respective countries and establish key processes to ensure financials accurately reflect business activity 
Partner regularly with various teams, including General Manager, Country Leadership, and Global Finance Team, to support data driven decision-making
Assist in other ad-hoc project as needed

Financial controls & cost reduction

Ensure proper financial control and compliance.
Coordinate and complete annual audit timely
Improve systems, implement policies and provide recommendations on cost reduction
Tax Management & Compliance.

Accounts Receivables

Maintain all customer contracts and ensure they are applied during invoicing 
Ensure monthly billing, submission of invoices to customers, and cash application to receivables in Netsuite as per remittance/payment advice
Ensure banking details provided to customers via letter must correspond to the banking details on the invoice. Issue receipts upon payment from customers
Frequent follow-up and contact customers for overdue payments 
Work closely with cross-functional teams such as fulfillment, customer service, HSI, and various nest to ensure the right information or data for monthly billing
Provide monthly statements of accounts to customers after reconciling the customer accounts and promptly resolve customer issues 
Provide management and other key stakeholders with reports on accounts receivables and collections, Tax Credit certificates, WHT on VAT, etc

What You’ll Bring

A first degree preferably in Accounting, Finance or Business-related discipline
Recognized professional accounting certification (ACA/ACCA)  with a preference of 7+ years of experience ( bonus if you have experience with Netsuite)
Excellent communication, negotiation, and problem-solving skills 
Strong attention to detail, ability to multitask and  work effectively with multicultural teams
Experience in managing relationships with government agencies
In-depth knowledge and understanding of finance best practices, IFRS, GAAP and other applicable accounting standards, billings and collection procedures.
Excels in working in a rapidly changing environment with stakeholders in various time-zones
Industry experiences in FMCG, Fintech or Agritech company is a plus more

What You'll Do 
As a VHF- Radio Operator, your responsibilities will include;

 Communications: Operate our VHF-Radio Equipment to establish and maintain communications with other air space users.
 Monitoring: Continuously monitor VHF Radio Frequencies for incoming transmissions, advisories, and restrictions and stay alert to ensure that important messages are not missed.
 Record Keeping:... Accurately record and log all incoming and outgoing transmissions including the time, call signs (if available), and content for each message. Maintain organized records for reference and future analysis.
 Compliance with regulations: Adhere to applicable rules and regulations related to VHF radio communications. Maintain an understanding of relevant regulations to ensure legal and ethical communication practices.
 Equipment maintenance: Regularly inspect, test, and maintain our VHF radio equipment to ensure its proper functioning. Report any faults or issues to the flight operations lead.
 Team coordination: Collaborate with other operators to ensure efficient and coordinated communication. Maintain effective communication skills to facilitate teamwork.

What You'll Bring  

 Diploma or Degree in Mechanical/Electrical/Electronics/Aerospace Engineering
 A certificate in radio telephony from the Kenya Civil Aviation Authority
 An English proficiency certificate from the Kenya Civil Aviation Authority
 You enjoy working in the field and are not afraid to get your hands dirty
 Ability to stay focused, humble, and safety-conscious during 12 hour shifts
 Ability to work in a fast-paced environment and enjoy work that keeps you on your feet
 Ability to comply with regulations
 Extremely process & detail-oriented
 Must be eligible to work in Kenya

WHAT ELSE YOU NEED TO KNOW  

 Must be willing and able to work night/weekends on shifts
 Must be willing and able to work for a period not more than 45 hours/week
 This is a full-time position based in Chemelil and will require relocation to Kisumu/Kisumu environs
 Must be willing to relocate to any of our distribution centers in Kenya
 Women are encouraged to apply, as we believe a balanced team is critical for success more

ABOUT YOU AND THE ROLE 
Do you enjoy taking full ownership of the projects you work on, whatever it takes, from supply chain mapping to stakeholder engagement? Do you enjoy building true working partnerships? And working with stakeholders to imagine how Zipline's drone delivery service can help meet their needs and have transformative health outcomes?
Do you enjoy working with our partners... internally to help make sure that vision turns into tangible goals and real outcomes? 
At Zipline your work is intended for the field, customers are counting on it today,  so there is no time for ambiguous communication or going slow. The team you'd be working with is a small and mighty group of individuals from around the world, all trying to build a nationally-integrated drone delivery service of medical products for healthcare providers and patients in Kenya. This role will require you to go above and beyond the job description and build a scalable foundation for customer success  in Kenya.
For this role, we require candidates to relocate to Kisumu, or expect to travel at least 70% of the time.
WHAT YOU'LL DO

Client Success -- understanding the client needs and translate them into a strategy with concrete goals and measurable KPIs for achieve client success
Systems Integration Strategy -- owning strategy for how we integrate into the supply chain for maximizing impact and problem solving issues to ensure we best serve our customers and community 
Program Implementation - Partner with stakeholders in our development partner organizations to ensure programs are being implemented effectively & everyone is in the loop.
Client, Partner & Stakeholder Relationships -- build and maintain high trust relationships with client stakeholders across government sector, non-profit/foundations, and private sector 
Creating and owning all formal communications of program progress and impact to our Clients and key stakeholders 

WHAT YOU'LL BRING 

Experience navigating stakeholders in Kenya and engaging several groups with varying levels of pharmaceutical knowledge.
Experience implementing technical and complex projects with public and private stakeholders in the healthcare sector in Kenya.
Experience working with donor organizations, NGOs, and other local implementing partners.
Global knowledge of rules, regulations and standard practices surrounding medical/pharmacy practices, pharmaceutical supply chain, and patient safety.
Deep and practical knowledge of pharmaceutical supply chains in Kenya.
Ability to think and communicate with a systems perspective.
Strong visual, written & verbal communications skills with experience working on proposals, reports, and presentations.
Ability to turn data points into compelling user insights and stories that you communicate in a simple and effective way to stakeholders.
Ability to translate abstract client or stakeholder needs into tangible goals that Zipline's operations team can deliver on 
An entrepreneurial mindset and are able to fully own the projects you are working on and create strategic vision. 
A high aptitude for learning/growing technical skills. more

About You and The Role  

As a founding member of the marketing leadership team, you'll build and lead a team responsible for driving demand and growth through scaled and high-touch campaigns, creating sales and web assets, and telling some of our most inspiring customer stories. You’ll partner closely with the product and sales teams, collaborate with cross-functional and international teams,... and report directly to the CMO. 
The ideal candidate thrives in fast-paced environments working on complex, cutting edge technology. You work well across different backgrounds and cultures, as well as time zones. You’re someone for whom good is never good enough. You are as comfortable leading the Africa marketing strategy as you are digging in and writing the next campaign email. You’re a systems thinker who excels at making the complex understandable without losing the magic of the engineering, robotics and avionics needed to build an autonomous delivery network at global scale.
We are open to this person being based out of Ghana, Nigeria, Kenya, Rwanda, or Côte d'Ivoire.

What You'll Do 

Build and lead a team of talented marketers responsible for growing awareness and driving demand for Zipline’s instant delivery service across the continent.
Own the marketing strategy for Zipline’s Africa business and work closely with cross functional teams to execute on your vision.
Lead sales enablement, high-touch marketing campaigns and events, and online growth for Zipline’s Africa business. 
Work with our customers to tell their stories across our owned channels and partner with comms to identify earned media opportunities.

 What You'll Bring 

10 - 15  years of proven experience leading marketing and building great teams.
Experience defining and leading marketing for technology companies in complex, fast-moving markets.
Experience in health tech, global health, public health or health tech would be very relevant for this role, but not mandatory. 
An ability to both execute on and communicate the results and impact of your team’s marketing strategy. 
Ability to prioritize and balance conflicting demands while leading multiple simultaneous initiatives. 
Exceptional written and verbal communication skills; the ability to demonstrate expertise with  colleagues at all levels of the company. more

What you'll do

 Elevate Zipline's visibility with local bilateral and multilateral stakeholders in Kenya, including but not limited to USAID, The Global Fund, and Gavi to support current and expanded utilization of the system
 Advance Zipline's objectives with The Global Fund by cultivating relationships across Kenya CCM member organizations, identifying value propositions, and gaining support... for inclusion of Zipline in relevant proposals
 Advance Zipline's objectives with USAID by liaising with the local USAID Mission, US Embassy, prime contractors, NGOs, and other US government stakeholders as required
 Create and continuously foster effective working relationships with donors' prime contractors and subcontractors locally to position Zipline to win material scopes of work supporting global health supply chain programs
 Identify and advance programmatic opportunities to expand Zipline's reach within the healthcare system, including delivery of vital program drug commodities
 Partner with the Kenya GM and Client Success Leads to educate key Kenyan government and donor stakeholders on Zipline's value, cultivate champions within these institutions, and secure financial support
 Maintain a regular cadence of meetings with local partners, providing them with insights into Zipline's work and impact
 Collaborate with Data, Marketing, and Communications teams to develop materials and host roundtables which highlight Zipline's impact communicate our value proposition to partners in Kenya

What you'll bring

 8+ year track record of stewarding relationships with and successfully raising funding from institutional donor organizations
 Experience working with donor-funded health programs and/or in health supply chain; experience working with USAID Global Health Supply Chain programs, US missions abroad, and or NGOs a plus
 Demonstrated ability to drive stakeholder mapping, develop relationships with senior external stakeholders, and build a constellation of champions
 Strategic sales mindset
 Ability to break down complex goals into individual tasks and organize those objectives into executable work plans with clear deadlines
 Exceptional written and verbal communications skills with experience working on proposals, reports, SOPs, and presentations
 Experience collaborating with internal stakeholders across a global organization and ability to work with internal partners to design and execute key priorities and objectives
 Entrepreneurial mindset, creativity, self-sufficiency, and adaptability more

About You and The Role  
Zipline is launching its life-saving delivery services in Kenya, starting in Chemelil. To ensure the rapidly-growing team is set for success, we need to hire someone who has a deep knowledge of how to build a smart People system in Kenya for scale, and who can be responsible for building one of the strongest teams in the world.
This role will have both People Partner and... Recruiting Partner responsibilities. We expect that as our Kenya operation grows, this will break out into 2 distinct roles, and you would be channeled towards 1 of the more specialized functions. 
On the People Partner side: 

Our goal as a People team is to provide a world class and consistent experience that builds confidence and trust for all employees as we scale quickly. As the People Partner in Kenya, you will become an expert in our business and become a strategic thought partner for our leaders that will help the business navigate through the growth ahead of us. You will be trusted with the responsibility of driving a high performance culture within our Operations team and the business. Additionally, you will help create People tools and programs that will allow the People team to continue providing the highest level of support to our teams as we scale.

On the Recruiting Partner side: 

We are dedicated to building the strongest team in the world. We are looking for someone who enjoys partnering with hiring managers to develop thoughtful approaches to recruiting talent in markets starting in Kenya. Our ideal candidate is passionate about not only building a strong team, but also a team that exhibits and leads with our core values. This job is not easy - nothing is a plug and play model. You will be the person not only to identify and recruit talent, but also the person that gives pushback to hiring teams on timelines, compensation frameworks, level of hire, and team structure. This role requires someone that has excellent project management, stakeholder management, and a knack for leading with authenticity.

This role will be based in Nairobi, but we will expect whoever we hire to have frequent travel to our distributions centers around the country - starting in Chemelil, and hopefully expanding into other cities soon!
What You'll Do 
People Partner (70%):

Become an expert on the business and the unique challenges Zipline faces as we scale in Kenya
Partner closely with Operational leads, providing guidance and holding them accountable for high performing teams that do amazing work, on time
Act as a culture ambassador, emulating Zipline’s values and helping leads to incorporate them into their conversations around engagement, coaching & development and performance management
Work closely with leads on effective headcount planning and organizational design
Coach leads regarding the importance of effective onboarding for new hires/internal transfers and holding leads accountable to developing these plans
Hold leads accountable for giving clear and actionable performance feedback to everyone on their team through micro and macro feedback
Give direct feedback to leaders when they aren’t meeting Zipline’s leadership expectations
Drive company-wide performance calibrations and compensation reviews, ensuring a fair and equitable process
Design intentional and scalable HR processes that work for our unique business
Help to keep Zipline compliant with labor laws and regulations
Assess team member concerns and complaints and work closely with legal counsel to conduct thorough, unbiased investigations and recommended outcomes

Recruiting (30%): 

Partner with the business in Kenya to recruit the best talent out there who share our mission
Monitor important data insights across the entire recruiting funnel, from sourcing to close, and continuously adjust based on insights
Serve as a thought partner for our hiring managers to help them understand key information around talent pool, advertising strategy, interview plan, and more for new and recurring openings
Build and improve upon existing processes to ensure our recruiting processes are effective and efficient for the Kenyan market

What You'll Bring 

5-8 years of experience in an HR and/or Recruiting role
Ability to build strong relationships and earn trust at with team members all throughout the organization
Solid intuition on how to drive organization change in order to improve performance
Ability to spot and help solve humans working with humans problems
Physically accessible and approachable, there is no better way to keep your finger on the pulse of your business than by keeping yourself actively involved in your team and the company’s  day-to-day affairs
Proven track record of creating and implementing talent acquisition strategy for high performing team while maintaining culture and promoting diversity
Expertise in tracking recruiting metrics to create data-driven strategies
Excellent project management and stakeholder management skills
Demonstrated ability to deliver hard messages to leaders directly
Ability to cut through complex issues and find simple solutions
High level of discretion with sensitive people information
Ability to act impartially and objectively
Organized and dependable
Ability to legally work in Kenya
Ability to travel frequently to our distribution centers more