Job Objective/Purpose

To enhance growth of the products and services through marketing of the assigned unit.

Key Responsibilities


Conduct market research – understanding of the healthcare landscape within their mapping.
New business acquisition & cross selling of the existing services – (new services uptake, packages – wellness, surgical or any other) – proposals and quotations –... Targets to be set based on budgets.
Developing annual marketing plan – to be reviewed quarterly.
Working with the marketing team to enhance facility brand visibility.
Plan and conduct marketing activities.
Generate marketing & CSR reports.
Pitching, developing proposals and sending quotations to potential clients.
Organize and facilitate service meetings with clients.
Enhance communication through various platforms – Digital, WhatsApp & bulk sms.
Drive innovation.
Drive client experience.


 Person Specification


Bachelor in business administration (Sales and Marketing Major) or any other related degree
Membership in MSK is required
Professional qualification in CIM is an added advantage
Minimum experience of 2 years’ experience
Organizational Awareness and detailed-oriented
Strong interpersonal and communication skills, teamwork and reliability more

Main Purpose of the Job- (Job Summary)


The Gastroenterology Medical Officer will support the Interventional Gastroenterologist in clinical duties, including endoscopic procedures, patient care and also in training and research initiatives. 


Main Responsibilities

Clinical Duties:

Outpatient Clinic:


Reviewing patients, in consultation with the attending specialist
Providing... patient education and counseling on disease management and prevention
Managing follow-up care, including scheduling appointments and coordinating referrals


Inpatient Wards:


Rounding on patients requiring review from the service
Ordering and interpreting diagnostic tests
Providing discharge summaries and other documentation related to medical care


Procedural Support:


Assisting the attending specialist during endoscopic procedures, such as upper and lower gastrointestinal endoscopy, endoscopic retrograde cholangiopancreatography (ERCP), cholangioscopy, endoscopic ultrasound and other advanced endoscopic techniques
Pre-procedure patient preparation and post-procedure care
Post-procedure documentation for patients
Review and interpret diagnostic studies, such as endoscopy reports and imaging studies for the patients


Research and Training:


Taking the lead/assisting in specific research tasks, as allocated by the attending Specialist
Providing administrative support for training programs, such as scheduling, coordinating logistics, and preparing educational materials.


Administrative Duties:


Maintain accurate and up-to-date medical records
Assist with billing and coding
Participate in quality improvement initiatives


Key Deliverables of this position


Clinical Duties: Assisting with endoscopic procedures, patient consultations, and inpatient care
Research Support: Participating in research projects and studies
Training Support: Assisting with training programs and educational materials
Administrative Tasks: Maintaining medical records, billing, and quality improvement
Patient Education: Providing clear and concise information to patients about their conditions and treatment plans


Person Specification


Experience in a hospital or clinic setting, preferably in gastroenterology, surgery or internal medicine.
Excellent surgical skills with a focus on patient safety and optimal outcomes.
Effective communication and interpersonal skills to collaborate with patients, families, and healthcare professionals.
Ability to thrive in a fast-paced and dynamic clinical environment.
Commitment to continuous learning and professional development.
Updated BLS, ACLS/ATLS certificate
A valid Kenya Medical Practitioners’ and Dentists Board License (KMPDB) will be required more

Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures, and standards.

Key Responsibilities


Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
Ensure the unit is financially viable and demonstrate growth... through;

Offering quality care to patients and ensuring good working relationship with our stakeholders


Record all sentinel incidents/events and report within 24 hours using the provided tools
Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc)
Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
Ensure patients safety following the 6 International Patient Safety Goals (IPSGs)
Provides patient and family education/teaching applicable to the patients’ medical condition. 
Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly 
Update doctors/consultants on patient’s progress and any critical values as soon as they are available
Ensure all the relevant consultants have explained procedures and have obtained consent.
Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
Ensure patient privacy and confidentiality is maintained at all times, as per policy.
Participate in emergency response
Drug administration.

Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
Keep D.D.A. drugs safe and drug register properly per unit requirements
Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
Ensure all treatment sheets have patients biodata including information on drug allergies.


Any other duty as assigned by your immediate supervisor in line with the job description


Person Specification


Diploma in Nursing 
Higher Diploma in Critical Care Nursing (KRCCN) is a must have
A valid nursing council of Kenya license
Up to date BLS, ACLS/ATLS certificate
2 years’ experience in nursing
Excellent interpersonal and communication skills
Attention to detail
Result Oriented
Customer focus
Reliable more

Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

Key Responsibilities:


Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and... current.
Processing admissions and clearing the patient on discharge.
Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.
Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
Maintain patient privacy and confidentiality at all times.
Any other duty as assigned by the supervisor.


Person Specification


Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
2+ years’ experience in a similar role, preferably in a Hospital set-up
Customer focus and results oriented
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible more

Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Group’s defined policies and procedures.

Key Responsibilities


Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition. 
Ensure that all insurances exclusion lists are adhered... to.
Inform the doctor on equivalent of the out of stock/OTC medications and follow up to collect medications.
Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Superintendent/Business Manager.
Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
D.D.A to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Superintendent.
Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
Ensure that any issue pertaining quality is escalated to the Pharmacy Superintendent/Business Manager
Track the allocated pharmacy quality indicators as required and timely report to the Superintendent.
Drugs/surgical items expiry management;

Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Pharmacy Superintendent.
Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and expiry report sub module then share the short expiry list with the doctors/other branches to assist in liquidation.
Document all expired drugs, quarantine and report to Pharmacy Superintendent for disposal as per the PPB regulations. 


Adhere to Avenue corporate governance policies and procedures;

Prevent, detect and report any fraud or criminal activity.
Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.


Record and report all incidents/events to the Business Manager within 24 hours using the provided tools.
Maintain and enforce infection control standards when doing extemporaneous preparations.
Client satisfaction;

Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.     
Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.


Maintain patient privacy and confidentiality at all times.
Any other duty as assigned by your immediate supervisor in line with the job description.


Person Specification


A diploma in Pharmacy.
A valid pharmaceutical technologist license 
3 years’ experience.
Organizational awareness and detail-oriented
Strong interpersonal and communication skills, teamwork and reliability more

Job Objective/ Purpose:

To support the Hospital Manager (HM) in Operational and Administrative office duties, providing an enabling environment for staff, patients and clients within the Hospital and partners of the Hospital.

Key Responsibilities:


Manage the Hospital Manager’s calendar, providing real-time scheduling support by booking appointments and preventing conflicts, assisting... in managing the HM’s agenda and organizing key meetings on behalf of the HM.
Prepare, edit and disseminate communications to and from the HM’s office as delegated, including  maintaining regular reports and keeping minutes of staff and departmental meetings.
Assist with business reporting and analysis as required, including preparation of reports, papers and presentations, conducting research on various topics as requested by the HM, and providing insights to support decision-making.
Maintain polite and professional communication by receiving, screening, forwarding or responding to inquiries, consulting with relevant authorities, and handling emergencies effectively and efficiently.
Prepare requisitions and submit approved LPOs to authorized suppliers in liaison with the HM.
Make travel arrangements, such as booking flights, cabs, and making hotel and restaurant reservations for the Hospital senior management team and other Hospital Manager’s guests.
Assist the HM in managing petty cash allocation, ensuring periodic accounting is done per AG procedures, reconciling expense reports and invoices, and submitting the same to the HM in good time.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
Maintain privacy and confidentiality at all times.
Any other duty as assigned by the supervisor.


Person Specification


Diploma/ Bachelor's degree in business administration, communications, or a related field.
Computer proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
Data Analysis skills and basic book keeping/ accounting knowledge highly desirable.
At least 2 years of relevant work experience working in a corporate environment.
Good planning and organizing skills
Tact and diplomacy, Discretion and Confidentiality
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible more

JOB OBJECTIVE/PURPOSE
To ensure quality of learning at Avenue Homecare
KEY RESPONSIBILITIES

Coming up with the training syllabus and determining the scope of training
Revising/updating the training curriculum
Spearhead content development in liaison with the Head of Operations
On boarding of new students
Ensure that the facility has the necessary equipment/training aids and constantly... check that they are in good working conditions
Teaching various subjects as assigned by the lead trainer 
Development of the classroom timetable under the guidance of the lead trainer
Performing clinical supervisions 
Adherence and coverage  of the training syllabus
Relevant setting and accurate marking of examinations 
Invigilation of examinations to ensure zero examination malpractice
Carrying out clinical placements and conducting regular checks to find out how work is being carried out
Perform student evaluation 
Perform practical assessments for students both in class and clinical areas
Support marketing activities to ensure growth in numbers and revenue.
Ensure that students’ tuition fees is paid up before the final qualifying examinations
Perform students admission/orientation 
Ensure client satisfaction (staff, students & fellow lecturers) through communication, feedback and timely escalation of issues

PERSON SPECIFICATION

Diploma in nursing from any recognized institution. A Bachelors degree is an added advantage.
A valid nursing council of Kenya license
Minimum of 3 years of working experience preferably in a similar position
TVET accredited trainer
Up-to date BLS & ACLS Certificates
Homecare Business and administrative work experience strongly preferred
Strong computer and phone skills(Word, Excel, Outlook, Google Workplace etc)
Excellent communication skills more

JOB OBJECTIVE/PURPOSE
Coordination of nursing care and carrying out management & administrative roles

 

KEY RESPONSIBILITIES
Nursing care coordination

Conduct care assessment for all clients at service inception
Create care plans for the patients and explain the care plans to the patient-assigned caregiver
Evaluate, review, and rate the care givers based on outcomes and... client’s/patient’s experience
Monitoring of client’s outcomes and service quality audits to ensure desired expectations
Provide continuous education and CMEs to all care givers and company nurses
Lead a team of inhouse care-relievers to respond timely on relief to ensure client service continuation.

Review and analysis of all daily care givers/nurses

Review the daily care givers and Nurses reports
Regular contacts and visits to clients for continuous assessments
Conduct continuous assessments on clients from clients’ feedback report
Recommend and implement care plan changes based on patients’ outcome

In-house deployment of nurse services.

Provide professional home nursing services to the clients e.g drug management, insertions, catheterizations, wound managements etc 
Management of outcomes of the home nursing services.
Provide technical support to the in houses nurses
Make ward rounds and market all the Avenue Home care products

Quality assurance management

Conduct visits to clients, caregivers, and nurses to review patients’ satisfaction/progress.
Ensure care-givers services are as per care plans and offer the care givers 24-hour technical support
Identify and make appropriate recommendations for additional services and products per client requirements from time to time as may be appropriate
Identify and advise on the possible foreseeable risks’ clients onboarding processes at the Hospital level and at home
Report any unethical practice within the Avenue home care business that might jeopardize the life of the business

Management and administrative roles

Ensuring that the company office has valid operational licenses
Advisory function on employee recruitment
Act as the head of patient attendant training and homebased care in Kisumu
Take part in company management process e,g formulation of new policies and SOPs
Ensuring there is enough equipment both for training and for homebased care 
Managing the students and all the homecare locum employees in Kisumu
Documenting and keeping records of the company
Facilitating the payment of the company locum employees in liaison with the Human resource department.
Playing part in students certificate preparation and issuance
Collection of all the company payments and raising the due invoices

Training coordinator roles

Marketing of the course within Kisumu and to all other Avenue Home care training centers.
Conducting students’ recruitment processes
Supervising and management of the locum trainers
Clinical deployment and supervision of students during the internship
Computation of students’ results
Conducting student practical assessment and clinical procedures
Instilling and enforcing the institutional code of conduct and ethics among students

PERSON SPECIFICATION

Diploma in nursing from any recognized institution. A Bachelors degree in nursing (BsN) is an added advantage.
A valid nursing council of Kenya license
Minimum of 3 years of working experience in nursing preferably in the healthcare sector
TVET accredited trainer
Homecare Business and administrative work experience strongly preferred
Strong computer and phone skills(Word, Excel, Outlook, Google Workplace etc)
Excellent communication skills more

JOB OBJECTIVE/PURPOSE
Timely, accurate reconciliation and payments of accounts payables.
KEY RESPONSIBILITIES

Posting of supplier’s invoices in financial system.
Ensure supplier invoices are fully supported (3 way marching of documents) ie. LPOs, GRNs, delivery notes, ETRs, job cards and fully authorized for payment.
Reconcile and analyze supplier statements, obtain sign offs of outstanding... amounts per month and providing information for accruals.
Make payments and send remittance advices to suppliers and doctors as per payments terms.
Maintain supplier’s relations and resolve any disputes that may arise on a timely basis.
Advise the Accounts Payable Manager of outstanding issues with payments and suggest ways to resolve them. 
Filing of all documents related to accounts payables eg. invoices and payments
Retrieving and providing audit information
Assist in coming up with audit and statutory schedules.
Any other duties assigned by your supervisor.

PERSON SPECIFICATION

Bachelor’s degree in Finance, Accounting, Economics, or a related field
CPA Part II
2 years’ working experience 
Attention to detail
Critical thinking, analytical and problem-solving skills
Excellent interpersonal skills and a team player more

JOB OBJECTIVE/PURPOSE
To enhance growth of the products and services through marketing.
KEY RESPONSIBILITIES

Speak with social workers and discharge planners to establish referral sources.
Analyze the potential of the company’s service area to determine target markets, visitors, doctor’s offices, hospital discharge desks, assisted Living facilities and other possible sources of referrals to... present Agency credentials and obtain patient referrals
Attend education seminars with an intention to market Avenue Homecare Trainings, Homebased Nursing and Equipment sale/Lease.
Perform community liaison activities with referral sources such as hospitals, home healthcare, skilled nursing and assisted living facilities
Develop and maintain referral relationships and follow up with client prospects
Manage the profitability of the business
Develop and execute business development and marketing activities
General sales duties including achievements of financial goals and sales quotas
Analyze the potential of the company’s services area to determine target markets 
Develops Marketing plan, identifying priorities and sets a reasonable timetable
Implement a marketing plan staying within an established timetable
Reviews and evaluates the analyses and plan on an established basis
Attend and/or completes all mandatory training/in-services as assigned 
Submits required personnel file documentation in a timely manner
Maintain professional, supportive and responsive interpersonal communication skills
Introduce new hospital internship partners as well as maintaining the relationship with existing ones

PERSON SPECIFICATION

Bachelor’s degree in business related field or its equivalent.
Minimum of 2 years of working experience, with at least 1 year of which is in a Business Development position or in community outreach.
Homecare Business and administrative work experience strongly preferred
Strong computer and phone skills(Word, Excel, Outlook, Google Workplace etc)
Strong verbal and non-verbal communication skills
Knowledge of Homecare and Retail Pharmacy operations
Positive, outgoing and friendly attitude with ability to talk with community leads/referral partners and work in a team environment more

Job Objective/ Purpose

Planning, Organizing and coordinating all Bio-med activities to ensure the installation, maintenance, inspection, testing and repairs of all hospital equipment and machinery for optimal functionality and quality outcomes.

Key Responsibilities:

Supervise and offer mentorship to the Bio-med staff, ensuring delivery of professional and high standard of client service... through quality of service, communication, feedback, escalation, and demonstrate follow-up.
People management: Ensure optimal staff levels including Rota, reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
Plan, supervise, and carry out installation, maintenance, alterations, inspection & testing, fault finding and repairs of all biomedical equipment, providing bio-medical technical support to staff and contractors when required.
Plan, supervise, and undertake scheduled preventative maintenance for calibration equipment, biomedical and other medical equipment, including scheduled calibration.
Conduct checks, updates and reports of critical equipment and critical supplies of oxygen, medical gases and vacuum as required.
Evaluate the safety, efficiency and effectiveness of medical and biomedical equipment, identifying any gaps and risks, and report to the Ops, COP & HM for implementation
Advice the Hospital Management on planning acquisition and use of medical equipment, and prepare reports on equipment performance and cost analysis for renewal or renovation of equipment.
Collaborate with Quality Team to maintain and enforce Quality standards, participate in incident reporting, RCAs, Audits, and QIPs as required..
Ensure the unit is financially viable and demonstrate growth by managing costs and ensuring proper authorization and documentation is done.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services
Any other duty as assigned by the supervisor.

Person Specification

Diploma in Biomedical Engineering·
3+ years’ experience, specialist in hospital machines maintenance
Supervisory and people management experience highly desirable
Customer focus and results oriented
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible more

Job Objective/ Purpose:

Planning and coordinating all Transport activities, including fleet management and staffing, and operating vehicles to provide safe, reliable, and efficient transport services to Avenue’s clients and staff as needed.

Key Responsibilities:

Supervise and offer mentorship to the Transport staff, ensuring delivery of professional and high standard of client service... through quality of service, communication, feedback, escalation, and demonstrate follow-up.
People management: Ensure optimal staffing levels including Rota, reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
Vehicles Maintenance: Ensure the ambulance/ vehicles are kept clean and secure at all times, ensuring all systems are in good working condition and escalating any problems immediately.·
Ensures that vehicle use (especially at night and on weekends) is monitored using the Fleet Tracking system and any misuse or suspected misuse is dealt with immediately. Ensures that fuel consumption is monitored and any discrepancies (drastic increase or reduction) per vehicle are explained.
Ensure drivers report problems / malfunctions immediately and that they are resolved within the shortest time possible and Organize renewal of all road licenses and insurance before expiry.
Ensure the ambulance is well stocked with required medical items, documents and consumables, and all equipment are in good condition.
Record Management: Maintain a comprehensive service log for each vehicle and establish a maintenance program to minimize cost and maximize use of vehicles.
Manage the dispatch desk - scheduling vehicles efficiently, booking & allocating drivers and vehicles to various transport needs and requests.EMT Supervision - Ensure the EMT Drivers complete all dispatch data forms & documents (invoices & receipts), and send them to the relevant departments in time.
Operate vehicles when needed, Assessing patients at the scene & en route, communicating with medical personnel to determine the next course of action in patient treatment.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
Any other duty as assigned by the supervisor.

Person Specification

Certificate in EMT with a Valid Practicing /Operating card
Valid Driving License with 2+ year experience as an EMT driver
Fleet management, business management Training and Experience highly desirable
Customer focus and results oriented
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible more

Job Objective/ Purpose:
Planning, organizing, and coordinating all OPD unit activities, ensuring patient-centrist nursing care, operational efficiency, and a positive patient experience in line with Hospital protocols and standards.
Key Responsibilities:

People Management:

Supervise OPD team in delivering individual and team targets by ensuring  all nurses accurately perform their tasks,... including admission, discharge, drug administration, clinical observations, IPC, and others, and lead performance appraisals.
Prepare monthly work schedules (ROTA) and ensure efficient use of overtimes and locums.
Provide leadership, ensuring staff development, engagement, performance, and ensure monthly staff meetings with documented evidence.


Ensure the unit is financially viable and demonstrate growth through;

Ensuring quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
Managing OPD unit costs within budget through appropriate staffing, timely and accurate billing, incidences and consumables management.
Supporting marketing events as needed


Ensure proper inventory, standardization, calibration, and maintenance on all OPD equipment, and prudent inventory and supplies management.
Nursing Services

Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.  
Ensure primary nurse engagement with doctors and other providers regarding patients’ plan of care with emphasis on a team-based problem-solving approach.
Participate in formulation of, and ensure implementation of SOPs and QIPs in the unit, including enforcement of IPC standards, and observe the infection control bundles.
Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/ events within 24 hours using the provided tools.
Ensuring proper and timely documentation of patient treatment, maintaining proper records, confidentiality, and ensuring handing over between shifts.  


Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, systems, especially policies pertaining to the provision of medical services.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

Person Specification

Higher Diploma in Nursing. A Bachelor of Science in Nursing is an added advantage.                             
Valid certification in BLS, ACLS or ATLS
3+ years of OPD nursing experience and atleast 2+ years of Management Experience
Customer focus and results oriented
Strong interpersonal skills, team playing abilities, and communication skills. more

Job Objective/ Purpose:

Planning, Organizing and coordinating all Reception activities, ensuring that quality standards of care is adhered to, in line with the hospital’s policies and procedures, and that the reception is professionally managed at all times.

Key Responsibilities:

Supervise and offer mentorship to the Reception staff, ensuring delivery of professional and high standard of... client service through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
People management: Ensure optimal staff levels including reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
Support and ensure that the Receptionists have the required resources available to enable them perform their tasks efficiently and effectively, and maintain a proper inventory of the available equipment and material in good working condition.
Ensure proper patient registration per the defined protocols and accurate billing and timely finalization of invoices.
Ensure all the procedures / systems laid down for vetting all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
Maintain patient privacy and confidentiality at all times.
Any other duty as assigned by the supervisor.

Person Specification

Degree/ Diploma in Front Office/ Business Administration/ Health Records, or its equivalent.
3+ years’ experience in Front Office Operations/ Administration functions, preferably in a Hospital set-up
Customer focus and results oriented
Strong Leadership and mentoring skills
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible more

Job Objective/ Purpose:

Provide professional and compassionate medical treatment, care and services by ensuring patient review and treatment in line with Avenue Healthcare’s policies, procedures and standards, and medical standards and practices.

Key Responsibilities:

Work with the Clinical team to navigate patients through the treatment journey, providing appropriate consultation,... reviews and referral to specialists, and undertake clinical procedures per training,  in line with the hospital policies.
Provide clarity of investigations to be carried out, interpretation of the results, and ensuring accurate, and clear documentation of patient history, physical examination, investigations, and management.
Facilitate patient admissions, necessary consents, updates of progress to the patient and the next of kin, and discharges.
Champion evidence-based practice and continuous skill improvement by attending and Facilitating CMEs to colleagues to build capacity to provide care.
Actively participate in clinical quality initiatives including, morbidity and mortality meetings, maintaining and enforcing infection control standards, and ensuring patients' safety following the IPSGs, Incident reporting, RCAs and QIPs.
Ensure proper and effective drug administration and management as per policy and procedures.
Ensure the Unit is financially viable, and demonstrates growth by managing costs, ensuring proper pre-authorization, timely, accurate billing of drugs and services, and monitoring patient limits.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services i.e. Admission & discharge, reporting, equipment and supplies, etc.
Adhere to Government and respective professional standards of care and treatment of patients as guided by the KMPDC.
Any other duty as assigned by the supervisor.

Person Specification

A medical degree (MBChB) from a recognized Institution·
a Certificate of Registration and a Valid practicing license from the KMPDC
A Valid certification in BLS, ACLS.
2+ years’ post registration work experience. 
Customer focus and results oriented
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible more

Job Objective/ Purpose:

Provide overall clinical leadership and governance in the clinical medicine department while providing professional and compassionate medical treatment, care and services by ensuring patient review and treatment in line with Avenue Healthcare’s policies, procedures and standards, and medical standards and practices.

Key Responsibilities:

Conduct Physician... outpatient clinics in line with the hospital schedules, attending to all patients who require physician review within hospital procedures, and national and international guidelines.
Provide clarity of investigations to be carried out, interpretation of the results, and ensuring accurate, and clear documentation of patient history, physical examination, investigations, and management.
Ensure patient admissions, necessary consents, updates of progress to the patient and the next of kin, and Conduct timely ward rounds/patient reviews for all internal medicine patients in the hospital
Carry out procedures and surgical interventions as per authorized/ licensed privileges while ensuring high quality of care/services and safety of patients.
Champion evidence based practice and continuous skill improvement by Facilitating CMEs to build capacity to provide care.
Actively participate in clinical quality initiatives including, morbidity and mortality meetings, ensuring patients safety following the IPSGs, IR, RCAs & QIPs.
Ensure proper and effective drug administration and management as per policy and procedures.
Ensure the Unit is financially viable, and demonstrate growth by managing costs, ensuring proper pre-authorization, timely and accurate billing, monitoring patient limits and supporting outreach activities
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services i.e. Admission & discharge, reporting, equipment and supplies, etc.
Adhere to Government and respective professional standards of care and treatment of patients as guided by the KMPDC.
Any other duty as assigned by the supervisor.

Person Specification

MBChB and Masters in Internal Medicine from recognized Institutions
Specialist recognition in Internal Medicine.
Fellowship in cardiology/ endocrinology/ Nephrology is highly desirable.
Minimum of 3 years of relevant working experience.
Customer focus and results oriented
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible more

Job Objective/Purpose
Provision of quality care and quality services in line with Avenue Healthcare’s defined policies, protocols, procedures and standards.
Key Responsibilities

Accurate and clear documentation of patient history, physical examination, investigations, and management.
Initiate and maintain proper management and treatment of patients
Appropriate and early consultation and... referral of patients to specialists.
Daily updates of the patients progress to the patient and the next of kin.
Facilitates patient admissions, necessary consents and discharges.
Undertake clinical procedures per training.
Conducting CMEs and research.
Participate in morbidity and mortality meetings as required.
Participation in incident reporting, root cause analysis and Quality Improvement Plan
To champion evidence based practice and continuous skill improvement
Rotation in various departments as and when required
Review of medical reports and provision of patient updates to insurance companies when required
Participation in daily/weekly/monthly department meetings as required.
Conduct timely ward rounds and patient reviews when required.
Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the Accident & Emergency Team Leader/Hospital Manager.
Maintain a positive work attitude and foster team work.
Maintain patient privacy and confidentiality at all times.
Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement. Ensure the facility is financially viable and demonstrate growth;

Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers.
Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices.


Ensure that avenue corporate governance policies are adhered to. 

Prevent, detect and report any fraud or criminal activity
Implement audit recommendations


Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS
Any other duty as assigned by your immediate supervisor in line with the job description

Person Specification

Bachelor’s degree in Medicine
Valid Practicing License
Valid BLS and ACLS Certification.
Minimum of 3 years of working experience in Accident and Emergency Department
Higher Diploma in Accident and Emergency
Attention to Details.
Report Writing Skills
Excellent interpersonal and a team player.
Ethical.
Empathetic, Reliable and Emotional Intelligence more

Job Objective/Purpose
Provide professional and compassionate maternity nursing service and care to patients, by ensuring their review and treatment as per the Hospital protocols, and nursing standards and practices.
Key Responsibilities

Work with the clinical team to navigate patients through the childbirth journey, offering them quality care by;

Ensuring good working relationship with all... stakeholders.
Ensuring the recording and safe keeping of patient’s valuables
c)Implementing prepartum, intrapartum, post-partum and newborn care plan while prioritizing the patient’s needs in the documented nursing care plan.
Educating the patient and their family about their options for treatment, possible side effects, and lifestyle changes that may be needed to support recovery.
Ensuring patient privacy and confidentiality is maintained at all times, as per policy.


Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting all sentinel incidents/events within 24 hours using the provided tools.
Constantly Monitoring, assessing and charting a patient's condition and response to treatment and medication, including the patients' physical and psycho-social status, and adjust treatment accordingly.
Patient Data and Records:

Ensure proper documentation of patient notes and reviews while consulting with fellow nurses and consultants as needed. 
Update doctors/ consultants on patient’s progress and any critical values as soon as they are available.
Filing of the legal documents on admission.
Complete official checklists for all patients prior to procedures.


Drug administration and management.

Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes.
Keep all drugs safe and maintain drug register properly per unit requirements.
Refund all unused drugs immediately.
Ensure all verbal prescriptions are be signed within 24 hours by the respective doctor per the hospital policy.
Ensure all treatment sheets have patients' biodata including information on drug allergies.
Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment).


Actively participate in ward rounds and receive handover reports from the outgoing nurse on shift, while ensuring all the relevant consultants have explained procedures and have obtained consent.
Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
Organize emergency trolley for easy use during resuscitation, ensure drugs and supplies are well stocked, damaged equipment reported promptly, and a checklist kept and updated on the 1st and 16th of every month, or as needed.
Ensure the unit is financially viable and demonstrate growth by managing costs within budget through timely and accurate billing of drugs and services and maintaining an invoice rejection rate of  more

Job Objective/Purpose
Provide professional and compassionate nursing care and coordinate the delivery of Emergency treatment, by ensuring their review and treatment as per the Hospital protocols, and nursing standards and practices.
Key Responsibilities

Responding to Emergency alerts/hospital codes and rapid responses when needed.
Providing excellent holistic nursing care to the emergency... patients as noted below. 

Accurate documentation of all charts, checklists, forms, and relevant care bundles
Performing pressure area care for patients at risk including regular turning 
Timely medications administration and safety compliance
Ensure all patients belongings are handled in a safe manner according to policy.
Listening to any patients/family complaints and ensuring they are addressed promptly.


Records patients’ current vital signs and provides care to emergency patients.
Collects current symptoms, as well as a detailed patient history and then consults and coordinates with health care team members to assess, plan, implement and evaluate patient care plans. 
Performs triage, while considering both physical and psycho-social elements
Manages basic life support needs and stabilizes patients until the attending physician is available, based upon nursing standards and protocol.
Initiates corrective action whenever information from monitoring equipment shows adverse symptomatically.
Works directly under physicians, assisting them during exams, diagnostic testing, and treatments. 
Prepares and administers prescribed medications as per policy including IVI. 
Reports adverse reactions to medications or treatments in accordance with the policy regarding the administration of medications. 
Cleans and bandages wounds for trauma patients.
Championing continual quality improvement with timely incident reporting
Maintaining and observing infection control measures for staff and patient’s wellbeing.
Upholding statutory regulations as required by nursing profession and Kenyan laws. 
Safeguarding all Hospital’s and patients’ confidential information and property.
Providing accurate documentation and proper record keeping of patients’ treatment.
Utilizing the available resources effectively for quality service delivery, profitability, and cost containment.
Performing a comprehensive initial patient assessment to including physical examination and re-assessments at every shift/ when necessary

Person Specification

BSc in Nursing/Higher Diploma in Accident & Emergency Nursing.
3 years’ experience
Updated BLS/ACLS certificate
Strong interpersonal and communication skills
Current annual nurse practice license issued by the Nursing Council of Kenya
Attention to detail
Result Oriented
Customer focus more

Job Objective/Purpose
To ensure that all services rendered are billed appropriately per patient episode and that all requisite documentation is collated with invoices and claims forms before being processed for onward transmission to insurance companies.
Key Responsibilities

To ensure that all services rendered are billed appropriately per patient per episode
Ensure all smart cards are run... and invoices are signed by clients
Ensure bills are as per the set limits by the insurance and if they surpass, seek approval
Seek pre-authorizations from various insurances
Ensure patients are billed under correct insurance schemes
Ensure all claims forms are collected from various department, sick sheets and relevant invoices are attached, and they are complete (diagnosis, doctor’s and patient signature, stamped).
Prepare and dispatch insurance and direct credit invoices to the accounts receivable team within the stipulated deadlines
Ensure all OP bills are finalized in the hospital information system
Filling of supporting documents
Maintain client/patient privacy and confidentiality at all times.
Client satisfaction - ensure client satisfaction through quality of service, communication, feedback and escalation of any unresolved issues to your respective line manager.
Ensure accurate billing.
Timely finalization and dispatch of invoices.
Proper documentation and records maintenance.

Person Specification

Bachelors Degree in Commerce with CPA II.
Minimum 2 years experience.
Strong interpersonal and communication skills
Attention to detail
Customer focus. more