We are seeking a Client Care & Service Executive to provide exceptional service and support to our clients. The ideal candidate will have strong communication skills, problem-solving abilities, and a client-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.

Responsibilities:


Respond to inquiries,... requests, and complaints from clients through multiple channels, including phone, email, chat, and social media.
Provide accurate and timely information, guidance, and assistance to resolve client issues and concerns.
Handle client inquiries and requests regarding status of their matters, billing and availability of counsel to attend to them.
Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
Maintain a positive and professional attitude in all client interactions, ensuring a high level of client satisfaction.
Follow established procedures and protocols for handling client inquiries, complaints, and feedback.
Keep accurate records of client interactions, transactions, inquiries, and resolutions in CRM systems or databases.
Collaborate with internal teams, including counsels, operations, and technical support, to address client needs and ensure prompt resolution of issues.
Stay updated on emerging areas of law, company policies, and industry developments to provide accurate and relevant information to clients.
Participate in training and professional development activities to enhance client service skills and knowledge. more

The ideal candidate should: - 


Be an Advocate of the High Court of Kenya, with a current Practicing Certificate.
Be a person of unquestionable integrity with a high sense of professionalism.
Have at least 5 years post Admission working experience in a busy Law firm.
The Advocate should be ready to work and be stationed in Nairobi.
Be computer literate.
Be proactive, self motivated... and aggressive. 
Have excellent communication and interpersonal skills.
Have the ability to work as a team. 
Demonstrate excellent organizational skills and have ability to handle pressure.
Have the ability to work with minimum or no supervision. 


Salary; Kshs.100,000/= net monthly. (Negotiable) more