Position Overview
We are seeking a versatile and professional Front Desk Customer Service Representative to join our team. The ideal candidate will excel in customer service, possess strong language skills including translation abilities, demonstrate advanced computer proficiency, and have the capability to train others. This role combines customer interaction, administrative support, and team... development responsibilities.
 more

Key Responsibilities of the Computer Operator :

1. **Data Entry and Typing**: Entering data, typing documents, letters, and other files as required by customers.
2. **Photocopying and Printing**: Operating photocopiers and printers for customer needs, ensuring quality and accuracy.
3. **Document Scanning**: Scanning documents and saving them in different formats, such as PDFs or images.
4.... **Laminating and Binding**: Laminating documents and binding materials such as reports or booklets.
5. **Operating Software Applications**: Using word processing, spreadsheet, and graphic design software (e.g., Microsoft Office, CorelDRAW) to create, edit, and format documents.
6. **Troubleshooting**: Addressing basic hardware or software issues with computers, printers, scanners, or other devices.
7. **Customer Service**: Assisting customers with document preparation, making recommendations on formatting, and ensuring satisfaction with completed tasks.
8. **File Management**: Organizing, saving, and retrieving files on behalf of customers.
9. **Internet Usage**: Assisting customers with online services, including browsing, e-mail, and online form submissions. Online registration, BVN and NIN registration.
10. **Computer Maintenance**: Performing basic maintenance, such as software updates, virus checks, and cleaning computer hardware.


Key Responsibilities of the Administrator:

1. **Operations Management**: Overseeing daily operations, ensuring efficiency in all services offered.
2. **Staff Supervision**: Managing computer operators and other staff, ensuring they meet performance and customer service standards.
3. **Customer Relations**: Handling customer complaints and feedback, ensuring a high level of customer satisfaction.
4. **Inventory Management**: Tracking and ordering supplies like paper, toner, and other essential office items.
5. **Financial Management**: Managing daily income, recording transactions, and balancing accounts.
6. **Marketing and Promotion**: Developing and implementing strategies to attract new customers and retain existing ones.
7. **Equipment Management**: Ensuring all machines are in working order and organizing maintenance or repairs when necessary.
8. **Compliance and Security**: Ensuring compliance with industry regulations and safeguarding sensitive customer data.
9. **Training and Development**: Providing training for staff on new software, equipment, or services.
10. **Service Expansion**: Identifying new services that can be offered, such as digital printing, graphic design, or video editing.


 more