Deadline for Applications: 30th July 2025

Are you passionate about creating unforgettable travel experiences across Africa?

Do you thrive in a fast-paced, customer-centric environment and have the skills to lead by example? We’re looking for a Senior Tour Consultant to join our team and help us deliver exceptional safari and tour services.

This is an exciting opportunity to work with a... dynamic and experienced team, make your mark in the region, and deliver premium client experiences.

If you believe you are among the crème de la crème in the industry, we invite you to apply.

Company Profile

Our Client - Sense of Africa is a leading inbound destination management company with operations across six African countries, including Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. The company is known for delivering exceptional travel experiences through customized services such as private guided tours, self-drive adventures, FIT (Fully Independent Traveler) arrangements, and group travel packages. Their reputation is built on strong, people-driven partnerships, robust operational systems, and in-depth regional expertise — all offered at competitive pricing.

About the Opportunity

Based at our regional office in Nairobi, the Senior Tour Consultant will be responsible for managing direct client and agent relationships, with a strong focus on creating high-quality safari proposals tailored to luxury and high-end travel experiences. The role involves leading a team of consultants, overseeing the design and costing of bespoke itineraries, and ensuring the seamless execution of high-value bookings from start to finish while consistently exceeding performance targets. Success in this position requires commercial acumen, operational precision, and a genuine passion for excellence in travel. Exceptional attention to detail, personalized service, and discretion are essential, particularly when managing high-end clientele

Key Responsibilities


Lead the design, costing, and execution of high-end and tailor-made safari itineraries for all our clients, including luxury clients.
Manage key accounts and agent relationships with professionalism, speed, and discretion.
Supervise, coach, and support a team of Tour Consultants to deliver on performance targets and service excellence.
Act as the escalation point for complex bookings and resolve issues with urgency and precision.
Maintain oversight of Tourplan entries, supplier coordination, and confirmation of services.
Collaborate with the Accounts and Operations teams to ensure profitability, compliance, and accurate invoicing.
Contribute to the continuous improvement of processes, service quality, and client satisfaction.


Minimum Requirements


Bachelor's degree in Tourism Management, Tour Operations, or a related field.
At least 7 years’ experience in a senior/supervisory role in the tourism sector, with a strong background in luxury/high-end travel.
Proven ability to manage VIP and discerning clients, with discretion, professionalism, and meticulous attention to detail.
Excellent verbal and written communication skills.
Strong customer service and interpersonal capabilities.
High level of attention to detail and analytical thinking.
Ability to multitask, manage time efficiently, and lead under pressure.
Skilled in conflict resolution, problem solving, and stress management.
Proficient in Tourplan and general ICT tools.
Fluent in English; knowledge of a foreign language is an added advantage. more

About Our Client

Our client is a leading inbound destination management company with operations across six African countries, including Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. The company is known for delivering exceptional travel experiences through customized services such as private guided tours, self-drive adventures, FIT (Fully Independent Traveler) arrangements, and... group travel packages. Their reputation is built on strong, people-driven partnerships, robust operational systems, and in-depth regional expertise — all offered at competitive pricing.

Job Opportunity: Auto Technician (mechanic)

We are recruiting an experienced, highly competent and skilled Auto Technician (mechanic) with strong mechanical and diagnostic skills to join our client’s workshop team in Nairobi. This position is ideal for someone passionate about automotive engineering, with hands-on experience in diagnostics, mechanical and electrical systems, and a solid background in maintaining high-performance vehicles such as Land Cruisers and luxury models.

Key Responsibilities


Conduct thorough vehicle diagnostics and inspections using advanced diagnostic tools and software.
Perform high-quality repairs on engines, transmissions, braking systems, suspensions, and electrical systems.
Carry out routine maintenance services, including oil changes, tire rotations, and preventive maintenance checks.
Troubleshoot and repair vehicle electronic systems, including ECUs, sensors, and fuel injection systems.
Maintain accurate service records and job cards.
Provide clear and professional communication regarding repair findings and recommendations.
Stay current with emerging vehicle technologies and best practices.
Support fleet maintenance planning and contribute to a safe, efficient, and organized workshop environment.


Qualifications & Experience


Higher National Diploma in Automotive Engineering or Automotive Electrical Engineering.
Artisan Grade II or III Certification from a recognized institution.
Minimum of 3–5 years’ hands-on experience in a busy workshop, with proven ability to work on Land Cruisers (79 Series and V8 engines) and luxury vehicles (e.g., Toyota Prado).
Proficient in the use of modern diagnostic equipment and software (e.g., OBD-II scanners, Bosch, Autel).
Solid understanding of both mechanical and electrical systems in modern vehicles.
Familiarity with preventive maintenance schedules, workshop record-keeping, and reporting.
Valid Driver’s License (Class BCE).
TRA certification or OEM training certifications (e.g., Toyota, Nissan, Mercedes) will be an added advantage.


Additional Desirable Skills


Experience working with vehicle fleets or in the travel and tourism sector.
Exposure to basic spare parts procurement or inventory tracking.
Familiarity with workshop management systems/software.
Certification in Occupational Safety and Health (OSH) is a plus.


Personal Attributes


Technically proficient and passionate about automotive technology.
Excellent diagnostic, problem-solving, and time-management skills.
Detail-oriented, reliable, and results-driven.
Able to work independently and collaboratively within a team.
Committed to continuous learning and professional development.


Why Join Our Client?

Our client offers a structured, collaborative, and growth-focused work environment. The selected candidate will benefit from a competitive compensation package, professional development opportunities, and the chance to contribute to a respected brand in the regional travel industry. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


About the Opportunity


We are seeking capable Customer Experience Coordinator who will be responsible for ensuring that clients have a positive experience with our feedback management protocols. 


Specific responsibility/day-to-day activities


Serve as the main point of contact for customer complaints, compliments, and feedback after their travel experience.
Collaborate with other departments to address issues and enhance overall customer satisfaction.
Manage a large volume of customer interactions through both phone and email while maintaining a positive and professional attitude.
Monitor customer feedback and recognize patterns and areas that need improvement.
This role demands a proactive approach to solving problems and a dedication to continual enhancement.


Minimum requirements


A Bachelor’s Degree in Customer Service, Hospitality, or a related field. 
4-5 years’ experience of customer service experience in a busy environment. Tourism experience is an added advantage
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Ability to handle high-stress situations calmly and effectively with Strong organizational skills and attention to detail.
Proficiency in Microsoft Office and customer service software is an added advantage
Ability to work independently and as part of a team with an ability to multitask and manage time effectively.
Positive attitude and a passion for helping others with strong listening skills and empathy
Flexibility to work various shifts, including evenings and weekends.
Experience in a call center environment is a plus. more

Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


About the Opportunity


We seek a proactive Sales & Marketing Executive to implement sales and marketing strategies, conduct market research, and support client acquisition and retention. The role involves managing marketing campaigns, creating promotional materials, planning events, and collaborating with cross-functional teams to enhance sales efforts.


Key Responsibilities:


Develop and manage marketing materials and branding initiatives.
Conduct market research and monitor competitor activities.
Plan and evaluate marketing campaigns and maintain budgets.
Collaborate with teams for product launches and sales support.
Manage customer relationships and respond to public relations queries.


Qualifications:


Bachelor’s Degree/Diploma in Marketing or Sales with 3+ years of sales and marketing experience in the tourism & hospitality industry.
Strong communication, organizational, and project management skills.
Proficiency in MS Office, CRM tools, and social media platforms.
Fluency in additional foreign languages (e.g., German, French, or Spanish) is a plus.
Flexibility for travel and non-standard working hours. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


Position Overview


The AR Accountant will play a vital role in managing accounts receivable and ensuring the efficient collection of debts from our agents. This position involves various accounting tasks, including posting receipts, handling credit notes, and preparing financial reports.


Key Responsibilities


Collecting and managing due debts from Agents.
Posting and allocating receipts accurately in the system.
Assisting with the posting of Credit Notes.
Following up on disputed accounts to ensure timely resolution.
Preparing weekly receipts and Credit Note reports for ARAP.
Assisting in the preparation of weekly and monthly reports including Aged, Tour Summary, Franchise report, and Compliance on Withholding VAT.
Organizing and filing necessary documents for Accounts Receivable.
Assisting with audit queries as required.
Undertaking any other duties as allocated by management.


Qualifications and Skills


A minimum of 2 years of experience in accounts payable or related accounting roles.
Proficiency in accounting software & Ms Office.
Strong knowledge of accounts payable, accounts receivable, and general ledger processes.
Excellent attention to detail and a commitment to accuracy.
Strong communication and interpersonal skills.
Ability to work independently as well as part of a team.
Knowledge of tax laws and regulations is a plus more

Position Number: SOA/KE/HR/NRB/24-25/11

Company Profile Summary


Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive... adventures, FIT arrangements, and group travel experiences. We pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


Position Overview


We are seeking a motivated and detail-oriented Contracting & Database Administrator to join our dynamic team in Nairobi. This mid-management role is essential for ensuring the efficient management of supplier contracts and data, contributing to our goal of providing the best service to our clients.


Key Responsibilities


Negotiate and manage contracts with suppliers, ensuring competitive rates and favorable terms.
Maintain and update the supplier inventory, ensuring all information is accurate and up-to-date.
Handle communication with suppliers to resolve issues and ensure performance evaluation.
Collaborate with the sales team to provide support in understanding supplier contracts and data formats.
Conduct data loading and administration tasks, ensuring quality control across our systems.
Prepare monthly reports on contracting status and assist with any additional duties assigned by management.


Requirements


Bachelor’s Degree or Diploma in Business Management, Contracts Management, or Database Administration.
A minimum of 3 years’ experience in contracts management, preferably in the Travel and Tourism sector.
Strong verbal and written communication skills, with a keen attention to detail.
Excellent analytical, negotiation, and problem-solving capabilities.
Proficiency in ICT - knowledge of the Tourplan software is preferred.
Strong interpersonal skills and a proven ability to work well in a team environment. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


Position Overview


We are seeking a dedicated and detail-oriented Product Assistant to join our team in Nairobi. The successful candidate will play a key role in assembling and updating our tour products, ensuring that they are accurate, timely, and easily accessible for our agents and the reservations team.


Key Responsibilities


Compile and format various tour programs for agents using the company’s standard templates.
Accurately populate rates on costing sheets according to agreed contract rates and margins.
Create and maintain rate comparison tables to assess price changes and offers for agents.
Meet product development deadlines and deliver high-quality outputs on time.
Propose improvements and enhancements for tour products.
Build effective relationships with agents, ensuring they receive accurate and comprehensive information.
Understand and manage product offerings for different agents, paying close attention to details.
Collaborate effectively with team members and superiors, assisting with additional delegated tasks as needed.


Minimum Requirements


University or College Diploma in Tour Operations.
A minimum of 2 years of experience in the Tourism Industry within East Africa.
Strong product knowledge of the tourism sector and geographical insights.
Exceptional communication skills with a proven ability to build effective relationships.
Flexible and willing to adapt to varying work schedules.
Proficient in ICT, with knowledge of Tourplan being an added advantage.
Advanced Excel skills are a plus. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


About the Opportunity


We are seeking an enthusiastic and passionate Sports Travel Consultant who will be responsible for designing. Quoting and booking various inbound and outbound journeys for the sports and leisure division for B2B and B2C markets especially focused on the Sports and Events environment.


Specific responsibility/day-to-day activities


Receive inquiries, open tour files, evaluate and respond, prepare quotations
Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
Ensure the negotiation and securing of the best possible rates while maintaining proper profitability margins.
To continually look at creative ideas and review products offered to clients, suggesting innovative solutions where necessary.
Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educational events, and trade shows.
Confirming bookings, processing all administrative functions such as booking tours, making reservations, receiving confirmations, reconfirmations, maintaining tour files, invoicing Agent
Issue vouchers as applicable to suppliers.
Attend to all supplier queries relating to tour files
Prepare tour file, guest envelope, book vehicle; calculate water allowance, brief tour guide on all pertinent aspects of the tour.
Ensuring all tour-related data is input into the Tourplan System.
Complete all final activities before closing files.
Ensure all booking SOPs are adhered to.


Minimum requirements


A Diploma/Bachelor’s Degree in Tour operations, Hospitality, or a related field from a reputable institution of higher learning.
Good experience in tour and travel consulting. 
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Enthusiastic about sports with a good knowledge of global sporting events.
Go getter with an adventurous spirit.
Working knowledge of Tourplan
Excellent sports travel destinations knowledge both local and international including Americas, Europe and Asia.
Quick to adapt and learn. more

Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

About the Opportunity

This position is designed to provide essential support to the Human Resources and Administration department by undertaking a range of tasks. The primary responsibility will involve the collection and management of comprehensive employee data for the organization. In addition to this core duty, the role will also encompass participation in recruitment, hiring, and various administrative functions.

Key Responsibilities


Serve as the primary point of contact for employee inquiries and concerns.
Facilitate the onboarding and off-boarding processes for employees, ensuring a smooth transition.
Coordinate employee engagement initiatives to promote a positive work culture.
Ensure regular performance reviews and constructive feedback for professional development are conducted.
Manage HR documentation and maintain accurate employee records while ensuring compliance with policies and legal requirements.
Handle employee benefits administration, including enrolment and queries.
Assist in the recruitment process, including job postings, screening, and scheduling interviews.
Address employee relations issues, mediate conflicts, and conduct necessary investigations.
Oversee office administration, ensuring all components function effectively.


Qualifications


Minimum of 3 years of experience as an HR Executive or HR Administrator
A Higher Diploma in HR or higher qualification is mandatory; professional HR membership is an added advantage.
Strong knowledge of HR policies, procedures, and compliance laws.
Proficiency in Microsoft Office Suite and familiarity with HR Management Information Systems (HRMIS) and Enterprise Resource Planning (ERP).
Excellent analytical, problem-solving, and counselling skills.
Strong communication and interpersonal skills.
Ability to maintain confidentiality and demonstrate integrity at all times.


Why Us!

We Value Our Employees; We offer comprehensive benefits package, opportunities for professional development, and a supportive work environment. Individuals who are passionate about human resource as a the key driver of business and wish to contribute meaningfully are encouraged to apply. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

About the Opportunity

The Compliance Manager will be pivotal in ensuring that our client complies with all applicable laws, regulations, and internal policies. The incumbent will oversee compliance-related initiatives across various domains, including taxation, legal obligations, health and safety, and environmental regulations. This position demands expertise in mitigating compliance risks and fostering a culture of adherence throughout the organization.

Key Responsibilities


Develop and maintain compliance policies to mitigate risks across the organization.
Oversee tax compliance activities and collaborate with the finance team on tax strategies.
Ensure legal compliance regarding contracts, operations, corporate governance, and labor laws.
Oversee the implementation of the health and safety measures and conduct regular audits to maintain a safe work environment.
Ensure the acquisition, renewal, and compliance of all necessary licenses and permits.
Collaborate with HR on Labor law compliance and employee management practices.
Oversee compliance with IT security standards and conduct regular system audits.
Monitor environmental compliance and promote sustainable practices within the organization.
Lead internal and external audits, generating reports for senior management.


Qualifications:


Bachelor’s degree in law, business, finance, or a related field (MBA preferred).
Professional certification in compliance, risk management, or a related discipline
Minimum of 5 years of experience in a compliance role, preferably within a multinational or highly regulated environment.
Strong knowledge of regulatory requirements across tax, legal, H&S, IT security, and procurement.
Excellent communication skills, with the ability to interact with stakeholders at all levels.
Strong analytical and problem-solving skills, with a keen attention to detail.


Skills & Competencies:


Knowledge of compliance management systems and regulatory frameworks.
Ability to manage multiple compliance functions simultaneously and prioritize tasks effectively.
Strong leadership and organizational skills.
Proficiency in MS Office and compliance-related software tools.
Ability to work independently and proactively identify areas of improvement. more