Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. We pride ourselves on... building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

We are seeking a motivated and detail-oriented Contracting & Database Administrator with tourism industry experience to join our dynamic team in Nairobi. This role is essential for ensuring the efficient management of supplier contracts and data, contributing to our goal of providing the best service to our clients.

Key Responsibilities


Negotiate and manage contracts with suppliers, ensuring competitive rates and favourable terms.
Maintain and update the supplier inventory, ensuring all information is accurate and up-to-date.
Handle communication with suppliers to resolve issues and ensure performance evaluation.
Collaborate with the sales team to provide support in understanding supplier contracts and data formats.
Conduct data loading and administration tasks, ensuring quality control across our systems.
Prepare monthly reports on contracting status and assist with any additional duties assigned by management.


Requirements


Bachelor’s Degree or Diploma in Business Management, Contracts Management, or Database Administration.
A minimum of 3 years’ experience in contracts management, preferably in the Travel and Tourism sector.
Strong verbal and written communication skills, with a keen attention to detail.
Excellent analytical, negotiation, and problem-solving capabilities.
Proficiency in ICT - knowledge of the Tourplan software is preferred.
Strong interpersonal skills and a proven ability to work well in a team environment. more

Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. We pride ourselves on... building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

Position Overview


We are seeking a talented and professional Office Cook who will be responsible for preparing and presenting high-quality dishes according to established recipes and standards. You will ensure all meals are cooked safely, efficiently, and attractively, while keeping a clean and compliant kitchen environment. This is a hands-on role that requires flexibility, attention to detail, and a passion for culinary excellence.


Key Responsibilities:


Plan and prepare nutritious, well-balanced meals for staff. 
Design menus with a variety of healthy, balanced, and appealing meals.
Maintain kitchen hygiene and food safety standards and excellent kitchen organization.
Manage supplies and work within budget.
Cater for occasional office functions and special dietary needs.
Prepare and present food to high culinary standards.


Working Conditions:


This role requires working in a fast-paced kitchen environment, involving prolonged standing, walking, bending, and lifting moderately heavy items. Regular exposure to heat, steam, and kitchen equipment is expected.
Work schedules include early mornings, evenings, weekends, and holidays, depending on operational needs. Flexibility is essential.


Minimum Requirements:


Diploma in culinary Arts or culinary certificates or equivalent qualification
Proven experience as a professional Cook in a hospitality, institutional, or corporate kitchen setting.
Valid Food Handlers Certificate from the County Government and a thorough understanding of food safety and hygiene regulations.
In-depth knowledge of cooking techniques, food preparation, and kitchen equipment, with familiarity with dietary requirements and restrictions.
Strong organizational, multitasking abilities, excellent communication, and teamwork skills.
Creativity in menu planning and presentation, with a willingness to innovate. 
Strong knowledge of nutrition, international cuisines, and dietary restrictions.
Creativity, presentation skills, and attention to detail. 
Proven experience as a Cook in a professional setting.
Knowledge of hygiene, food handling, and nutrition.
Ability to work independently and manage time effectively.
Friendly and professional attitude.


Why Join Us?

We offer a supportive work environment where your culinary creativity, attention to detail, and passion for quality will be valued. This is a great opportunity to advance your career in a professional kitchen setting while contributing to exceptional dining experiences. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. We pride ourselves on... building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

Position Overview


The Accounts Receivable Accountant will play a vital role in managing accounts receivable and ensuring the efficient collection of debts from our agents. This position involves various accounting tasks, including posting receipts, handling credit notes, and preparing financial reports.


Key Responsibilities


Collecting and managing overdue or due debts from Agents.
Posting and allocating receipts accurately in the system.
Assisting with the posting of Credit Notes.
Following up on disputed accounts to ensure timely resolution.
Preparing weekly receipts and Credit Note reports for ARAP.
Assisting in the preparation of weekly and monthly reports, including Aged, Tour Summary, Franchise report, and Compliance with Withholding VAT.
Organizing and filing necessary documents for Accounts Receivable.
Assisting with audit queries as required.
Undertaking any other duties as allocated by management.


Qualifications and Skills


A minimum of 3 years of experience in accounts receivables or related accounting roles.
Proficiency in accounting software & MS Office.
Strong knowledge of accounts payable, accounts receivable, and general ledger processes.
Excellent attention to detail and a commitment to accuracy.
Strong communication and interpersonal skills.
Ability to work independently as well as part of a team.
Knowledge of tax laws and regulations is a plus. more

Company Profile Summary

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE... products. We pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

About the Opportunity


We are looking for a skilled Customer Experience Coordinator with experience in the Tourism Industry whose role will center on ensuring that clients have a positive experience with our feedback management protocols. This role is essential for providing feedback to the sales and marketing team and ensuring that customers have memorable experiences with our products.


Specific responsibility/day-to-day activities


Serve as the main point of contact for customer complaints, compliments, and feedback after their travel experience.
Collaborate with other departments to address issues and enhance overall customer satisfaction.
The ideal candidate should possess exceptional communication skills, a solid background in customer service, and a strong desire to assist others.
Manage a large volume of customer interactions through both phone and email while maintaining a positive and professional attitude.
Monitor customer feedback and recognize patterns and areas that need improvement.
This role demands a proactive approach to solving problems and a dedication to continual enhancement.


Minimum requirements


A Bachelor’s Degree in Customer Service, Hospitality, or a related field. 
4-5 years of customer service experience in a busy environment. Tourism experience is an added advantage
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Ability to handle high-stress situations calmly and effectively with Strong organizational skills and attention to detail.
Proficiency in Microsoft Office and customer service software is an added advantage
Ability to work independently and as part of a team, with an ability to multitask and manage time effectively.
Positive attitude and a passion for helping others with strong listening skills and empathy
Flexibility to work various shifts, including evenings and weekends.
Experience in a call center environment is a plus. more

Company Profile Summary

Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE... products. We pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

Position Overview

We are seeking a dedicated and detail-oriented Product Assistant with tourism industry experience, preferably in a tour operator setup, to join our team in Nairobi. The successful candidate will play a key role in assembling and updating our tour products, ensuring that they are accurate, timely, and easily accessible for our agents and the reservations team.

Key Responsibilities


Compile and format various tour programs for agents using the company’s standard templates.
Accurately populate rates on costing sheets according to agreed contract rates and margins.
Create and maintain rate comparison tables to assess price changes and offers for agents.
Meet product development deadlines and deliver high-quality outputs on time.
Propose improvements and enhancements for tour products.
Build effective relationships with agents, ensuring they receive accurate and comprehensive information.
Understand and manage product offerings for different agents, paying close attention to details.
Collaborate effectively with team members and superiors, assisting with additional delegated tasks as needed.


Minimum Requirements


University or College Diploma in Tour Operations.
A minimum of 3 years of experience in the Tourism Industry within East Africa.
Strong product knowledge of the tourism sector and geographical insights.
Exceptional communication skills with a proven ability to build effective relationships.
Flexible and willing to adapt to varying work schedules.
Proficient in ICT, with knowledge of Tourplan being an added advantage.
Advanced Excel skills are a plus. more

Our Client - Sense of Africa is a premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, and group travel experiences. We pride ourselves on... building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

About the Opportunity

We are seeking a professional and dynamic Reservations Manager who is ready to drive success and lead a dedicated reservations department. The ideal candidate will ensure seamless booking experiences for guests, travel agents, and DMCs while optimizing revenue and maintaining operational efficiency.

Key Responsibilities:


Oversee and lead the reservations team in aspects such as recruitment, onboarding, training, performance management, and ensuring efficient and accurate bookings in conjunction with the HOD.
Implement revenue optimization strategies and manage pricing policies while ensuring compliance with reservation processes to maximize revenue.
Collaborate with other departments to enhance booking strategies by ensuring adherence to booking procedures, resolving any discrepancies efficiently, and fostering positive guest relationships to ensure optimum guest satisfaction.
Manage reservation systems and train team members on procedures while providing regular reports on performance metrics
Generate timely reports and stay updated on industry trends.


Qualifications: 


Relevant degree-level education, preferably in Tourism-related studies 
Have a minimum of 10 years in a managerial/supervisory role within the travel or hospitality industry. 
Strong leadership, communication, customer service/excellence, and organizational skills. 
Proficiency in reservation systems such as Tour Plan & WETU and the Microsoft Office Suite is essential.
Proficiency in any of the following foreign languages will be an added advantage (French, Italian, German, Japanese, Spanish, or Chinese)


You will be joining an organization that values our employees and offer a comprehensive benefits package, opportunities for professional development, and a supportive work environment. Individuals who are passionate about compliance and wish to contribute meaningfully are encouraged to apply. more

Deadline for Applications: 30th July 2025

Are you passionate about creating unforgettable travel experiences across Africa?

Do you thrive in a fast-paced, customer-centric environment and have the skills to lead by example? We’re looking for a Senior Tour Consultant to join our team and help us deliver exceptional safari and tour services.

This is an exciting opportunity to work with a... dynamic and experienced team, make your mark in the region, and deliver premium client experiences.

If you believe you are among the crème de la crème in the industry, we invite you to apply.

Company Profile

Our Client - Sense of Africa is a leading inbound destination management company with operations across six African countries, including Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. The company is known for delivering exceptional travel experiences through customized services such as private guided tours, self-drive adventures, FIT (Fully Independent Traveler) arrangements, and group travel packages. Their reputation is built on strong, people-driven partnerships, robust operational systems, and in-depth regional expertise — all offered at competitive pricing.

About the Opportunity

Based at our regional office in Nairobi, the Senior Tour Consultant will be responsible for managing direct client and agent relationships, with a strong focus on creating high-quality safari proposals tailored to luxury and high-end travel experiences. The role involves leading a team of consultants, overseeing the design and costing of bespoke itineraries, and ensuring the seamless execution of high-value bookings from start to finish while consistently exceeding performance targets. Success in this position requires commercial acumen, operational precision, and a genuine passion for excellence in travel. Exceptional attention to detail, personalized service, and discretion are essential, particularly when managing high-end clientele

Key Responsibilities


Lead the design, costing, and execution of high-end and tailor-made safari itineraries for all our clients, including luxury clients.
Manage key accounts and agent relationships with professionalism, speed, and discretion.
Supervise, coach, and support a team of Tour Consultants to deliver on performance targets and service excellence.
Act as the escalation point for complex bookings and resolve issues with urgency and precision.
Maintain oversight of Tourplan entries, supplier coordination, and confirmation of services.
Collaborate with the Accounts and Operations teams to ensure profitability, compliance, and accurate invoicing.
Contribute to the continuous improvement of processes, service quality, and client satisfaction.


Minimum Requirements


Bachelor's degree in Tourism Management, Tour Operations, or a related field.
At least 7 years’ experience in a senior/supervisory role in the tourism sector, with a strong background in luxury/high-end travel.
Proven ability to manage VIP and discerning clients, with discretion, professionalism, and meticulous attention to detail.
Excellent verbal and written communication skills.
Strong customer service and interpersonal capabilities.
High level of attention to detail and analytical thinking.
Ability to multitask, manage time efficiently, and lead under pressure.
Skilled in conflict resolution, problem solving, and stress management.
Proficient in Tourplan and general ICT tools.
Fluent in English; knowledge of a foreign language is an added advantage. more

About Our Client

Our client is a leading inbound destination management company with operations across six African countries, including Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. The company is known for delivering exceptional travel experiences through customized services such as private guided tours, self-drive adventures, FIT (Fully Independent Traveler) arrangements, and... group travel packages. Their reputation is built on strong, people-driven partnerships, robust operational systems, and in-depth regional expertise — all offered at competitive pricing.

Job Opportunity: Auto Technician (mechanic)

We are recruiting an experienced, highly competent and skilled Auto Technician (mechanic) with strong mechanical and diagnostic skills to join our client’s workshop team in Nairobi. This position is ideal for someone passionate about automotive engineering, with hands-on experience in diagnostics, mechanical and electrical systems, and a solid background in maintaining high-performance vehicles such as Land Cruisers and luxury models.

Key Responsibilities


Conduct thorough vehicle diagnostics and inspections using advanced diagnostic tools and software.
Perform high-quality repairs on engines, transmissions, braking systems, suspensions, and electrical systems.
Carry out routine maintenance services, including oil changes, tire rotations, and preventive maintenance checks.
Troubleshoot and repair vehicle electronic systems, including ECUs, sensors, and fuel injection systems.
Maintain accurate service records and job cards.
Provide clear and professional communication regarding repair findings and recommendations.
Stay current with emerging vehicle technologies and best practices.
Support fleet maintenance planning and contribute to a safe, efficient, and organized workshop environment.


Qualifications & Experience


Higher National Diploma in Automotive Engineering or Automotive Electrical Engineering.
Artisan Grade II or III Certification from a recognized institution.
Minimum of 3–5 years’ hands-on experience in a busy workshop, with proven ability to work on Land Cruisers (79 Series and V8 engines) and luxury vehicles (e.g., Toyota Prado).
Proficient in the use of modern diagnostic equipment and software (e.g., OBD-II scanners, Bosch, Autel).
Solid understanding of both mechanical and electrical systems in modern vehicles.
Familiarity with preventive maintenance schedules, workshop record-keeping, and reporting.
Valid Driver’s License (Class BCE).
TRA certification or OEM training certifications (e.g., Toyota, Nissan, Mercedes) will be an added advantage.


Additional Desirable Skills


Experience working with vehicle fleets or in the travel and tourism sector.
Exposure to basic spare parts procurement or inventory tracking.
Familiarity with workshop management systems/software.
Certification in Occupational Safety and Health (OSH) is a plus.


Personal Attributes


Technically proficient and passionate about automotive technology.
Excellent diagnostic, problem-solving, and time-management skills.
Detail-oriented, reliable, and results-driven.
Able to work independently and collaboratively within a team.
Committed to continuous learning and professional development.


Why Join Our Client?

Our client offers a structured, collaborative, and growth-focused work environment. The selected candidate will benefit from a competitive compensation package, professional development opportunities, and the chance to contribute to a respected brand in the regional travel industry. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


About the Opportunity


We are seeking capable Customer Experience Coordinator who will be responsible for ensuring that clients have a positive experience with our feedback management protocols. 


Specific responsibility/day-to-day activities


Serve as the main point of contact for customer complaints, compliments, and feedback after their travel experience.
Collaborate with other departments to address issues and enhance overall customer satisfaction.
Manage a large volume of customer interactions through both phone and email while maintaining a positive and professional attitude.
Monitor customer feedback and recognize patterns and areas that need improvement.
This role demands a proactive approach to solving problems and a dedication to continual enhancement.


Minimum requirements


A Bachelor’s Degree in Customer Service, Hospitality, or a related field. 
4-5 years’ experience of customer service experience in a busy environment. Tourism experience is an added advantage
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Ability to handle high-stress situations calmly and effectively with Strong organizational skills and attention to detail.
Proficiency in Microsoft Office and customer service software is an added advantage
Ability to work independently and as part of a team with an ability to multitask and manage time effectively.
Positive attitude and a passion for helping others with strong listening skills and empathy
Flexibility to work various shifts, including evenings and weekends.
Experience in a call center environment is a plus. more

Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


About the Opportunity


We seek a proactive Sales & Marketing Executive to implement sales and marketing strategies, conduct market research, and support client acquisition and retention. The role involves managing marketing campaigns, creating promotional materials, planning events, and collaborating with cross-functional teams to enhance sales efforts.


Key Responsibilities:


Develop and manage marketing materials and branding initiatives.
Conduct market research and monitor competitor activities.
Plan and evaluate marketing campaigns and maintain budgets.
Collaborate with teams for product launches and sales support.
Manage customer relationships and respond to public relations queries.


Qualifications:


Bachelor’s Degree/Diploma in Marketing or Sales with 3+ years of sales and marketing experience in the tourism & hospitality industry.
Strong communication, organizational, and project management skills.
Proficiency in MS Office, CRM tools, and social media platforms.
Fluency in additional foreign languages (e.g., German, French, or Spanish) is a plus.
Flexibility for travel and non-standard working hours. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


Position Overview


The AR Accountant will play a vital role in managing accounts receivable and ensuring the efficient collection of debts from our agents. This position involves various accounting tasks, including posting receipts, handling credit notes, and preparing financial reports.


Key Responsibilities


Collecting and managing due debts from Agents.
Posting and allocating receipts accurately in the system.
Assisting with the posting of Credit Notes.
Following up on disputed accounts to ensure timely resolution.
Preparing weekly receipts and Credit Note reports for ARAP.
Assisting in the preparation of weekly and monthly reports including Aged, Tour Summary, Franchise report, and Compliance on Withholding VAT.
Organizing and filing necessary documents for Accounts Receivable.
Assisting with audit queries as required.
Undertaking any other duties as allocated by management.


Qualifications and Skills


A minimum of 2 years of experience in accounts payable or related accounting roles.
Proficiency in accounting software & Ms Office.
Strong knowledge of accounts payable, accounts receivable, and general ledger processes.
Excellent attention to detail and a commitment to accuracy.
Strong communication and interpersonal skills.
Ability to work independently as well as part of a team.
Knowledge of tax laws and regulations is a plus more

Position Number: SOA/KE/HR/NRB/24-25/11

Company Profile Summary


Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive... adventures, FIT arrangements, and group travel experiences. We pride ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


Position Overview


We are seeking a motivated and detail-oriented Contracting & Database Administrator to join our dynamic team in Nairobi. This mid-management role is essential for ensuring the efficient management of supplier contracts and data, contributing to our goal of providing the best service to our clients.


Key Responsibilities


Negotiate and manage contracts with suppliers, ensuring competitive rates and favorable terms.
Maintain and update the supplier inventory, ensuring all information is accurate and up-to-date.
Handle communication with suppliers to resolve issues and ensure performance evaluation.
Collaborate with the sales team to provide support in understanding supplier contracts and data formats.
Conduct data loading and administration tasks, ensuring quality control across our systems.
Prepare monthly reports on contracting status and assist with any additional duties assigned by management.


Requirements


Bachelor’s Degree or Diploma in Business Management, Contracts Management, or Database Administration.
A minimum of 3 years’ experience in contracts management, preferably in the Travel and Tourism sector.
Strong verbal and written communication skills, with a keen attention to detail.
Excellent analytical, negotiation, and problem-solving capabilities.
Proficiency in ICT - knowledge of the Tourplan software is preferred.
Strong interpersonal skills and a proven ability to work well in a team environment. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


Position Overview


We are seeking a dedicated and detail-oriented Product Assistant to join our team in Nairobi. The successful candidate will play a key role in assembling and updating our tour products, ensuring that they are accurate, timely, and easily accessible for our agents and the reservations team.


Key Responsibilities


Compile and format various tour programs for agents using the company’s standard templates.
Accurately populate rates on costing sheets according to agreed contract rates and margins.
Create and maintain rate comparison tables to assess price changes and offers for agents.
Meet product development deadlines and deliver high-quality outputs on time.
Propose improvements and enhancements for tour products.
Build effective relationships with agents, ensuring they receive accurate and comprehensive information.
Understand and manage product offerings for different agents, paying close attention to details.
Collaborate effectively with team members and superiors, assisting with additional delegated tasks as needed.


Minimum Requirements


University or College Diploma in Tour Operations.
A minimum of 2 years of experience in the Tourism Industry within East Africa.
Strong product knowledge of the tourism sector and geographical insights.
Exceptional communication skills with a proven ability to build effective relationships.
Flexible and willing to adapt to varying work schedules.
Proficient in ICT, with knowledge of Tourplan being an added advantage.
Advanced Excel skills are a plus. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.


About the Opportunity


We are seeking an enthusiastic and passionate Sports Travel Consultant who will be responsible for designing. Quoting and booking various inbound and outbound journeys for the sports and leisure division for B2B and B2C markets especially focused on the Sports and Events environment.


Specific responsibility/day-to-day activities


Receive inquiries, open tour files, evaluate and respond, prepare quotations
Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
Ensure the negotiation and securing of the best possible rates while maintaining proper profitability margins.
To continually look at creative ideas and review products offered to clients, suggesting innovative solutions where necessary.
Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educational events, and trade shows.
Confirming bookings, processing all administrative functions such as booking tours, making reservations, receiving confirmations, reconfirmations, maintaining tour files, invoicing Agent
Issue vouchers as applicable to suppliers.
Attend to all supplier queries relating to tour files
Prepare tour file, guest envelope, book vehicle; calculate water allowance, brief tour guide on all pertinent aspects of the tour.
Ensuring all tour-related data is input into the Tourplan System.
Complete all final activities before closing files.
Ensure all booking SOPs are adhered to.


Minimum requirements


A Diploma/Bachelor’s Degree in Tour operations, Hospitality, or a related field from a reputable institution of higher learning.
Good experience in tour and travel consulting. 
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Enthusiastic about sports with a good knowledge of global sporting events.
Go getter with an adventurous spirit.
Working knowledge of Tourplan
Excellent sports travel destinations knowledge both local and international including Americas, Europe and Asia.
Quick to adapt and learn. more

Our Client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

About the Opportunity

This position is designed to provide essential support to the Human Resources and Administration department by undertaking a range of tasks. The primary responsibility will involve the collection and management of comprehensive employee data for the organization. In addition to this core duty, the role will also encompass participation in recruitment, hiring, and various administrative functions.

Key Responsibilities


Serve as the primary point of contact for employee inquiries and concerns.
Facilitate the onboarding and off-boarding processes for employees, ensuring a smooth transition.
Coordinate employee engagement initiatives to promote a positive work culture.
Ensure regular performance reviews and constructive feedback for professional development are conducted.
Manage HR documentation and maintain accurate employee records while ensuring compliance with policies and legal requirements.
Handle employee benefits administration, including enrolment and queries.
Assist in the recruitment process, including job postings, screening, and scheduling interviews.
Address employee relations issues, mediate conflicts, and conduct necessary investigations.
Oversee office administration, ensuring all components function effectively.


Qualifications


Minimum of 3 years of experience as an HR Executive or HR Administrator
A Higher Diploma in HR or higher qualification is mandatory; professional HR membership is an added advantage.
Strong knowledge of HR policies, procedures, and compliance laws.
Proficiency in Microsoft Office Suite and familiarity with HR Management Information Systems (HRMIS) and Enterprise Resource Planning (ERP).
Excellent analytical, problem-solving, and counselling skills.
Strong communication and interpersonal skills.
Ability to maintain confidentiality and demonstrate integrity at all times.


Why Us!

We Value Our Employees; We offer comprehensive benefits package, opportunities for professional development, and a supportive work environment. Individuals who are passionate about human resource as a the key driver of business and wish to contribute meaningfully are encouraged to apply. more

Our client is the premier inbound destination management company in Africa, with offices located in Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. Our dedicated team of travel consultants specializes in offering clients personalized services and exceptional products, including private guided tours, self-drive adventures, FIT arrangements, and group travel experiences. We pride... ourselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.

About the Opportunity

The Compliance Manager will be pivotal in ensuring that our client complies with all applicable laws, regulations, and internal policies. The incumbent will oversee compliance-related initiatives across various domains, including taxation, legal obligations, health and safety, and environmental regulations. This position demands expertise in mitigating compliance risks and fostering a culture of adherence throughout the organization.

Key Responsibilities


Develop and maintain compliance policies to mitigate risks across the organization.
Oversee tax compliance activities and collaborate with the finance team on tax strategies.
Ensure legal compliance regarding contracts, operations, corporate governance, and labor laws.
Oversee the implementation of the health and safety measures and conduct regular audits to maintain a safe work environment.
Ensure the acquisition, renewal, and compliance of all necessary licenses and permits.
Collaborate with HR on Labor law compliance and employee management practices.
Oversee compliance with IT security standards and conduct regular system audits.
Monitor environmental compliance and promote sustainable practices within the organization.
Lead internal and external audits, generating reports for senior management.


Qualifications:


Bachelor’s degree in law, business, finance, or a related field (MBA preferred).
Professional certification in compliance, risk management, or a related discipline
Minimum of 5 years of experience in a compliance role, preferably within a multinational or highly regulated environment.
Strong knowledge of regulatory requirements across tax, legal, H&S, IT security, and procurement.
Excellent communication skills, with the ability to interact with stakeholders at all levels.
Strong analytical and problem-solving skills, with a keen attention to detail.


Skills & Competencies:


Knowledge of compliance management systems and regulatory frameworks.
Ability to manage multiple compliance functions simultaneously and prioritize tasks effectively.
Strong leadership and organizational skills.
Proficiency in MS Office and compliance-related software tools.
Ability to work independently and proactively identify areas of improvement. more

Job Ref#24-25/07

About the Opportunity


We are looking for a highly motivated Transport Assistant. The main responsibilities include ensuring safe, effective, and efficient service delivery to our clients, as well as assisting in driver orientation, evaluation, and training. The role also involves promoting safe work practices in accordance with Occupational Health and Safety, Board... Policy, and supervisor’s directives, and updating the Translog.


Specific responsibility/day-to-day activities


Assist the Transport Executive with the administration of hired vehicles for Transfers and excursions.
Manage the Translog (allocate the daily transfers and excursion bookings) and communicate to the drivers and customer care supervisor on time.
Communicate changes to the Transfer drivers and re-allocate if necessary.
Process and monitor the utilization of drivers for Transfers and excursions.
Provide, coordinate, and manage transport for the Customer care team as well as guides (IMOs).
Manage out-sourced transfers and excursions services/sub-hires, and ensure the provision of quality services as per the Service Level Agreements.
Communicate closely with the Customer care team supervisor for customer care team duty allocation.
Allocation and stock management of any giveaways (water, wheel covers, stickers) and any other items including agents‘ marketing collateral stationery and alert procurement in a timely manner.
Assisting in providing innovative solutions to current challenges encountered and enhancing how new transport suppliers (Sub hires) are identified and incorporated.


Minimum requirements


Relevant degree or training in office administration, procurement, Logistics, and fleet Management.
Must be computer literate with good knowledge of Microsoft Excel, and Word.
Possess a clean driving license.
At least 1 year experience in a similar environment.
Accuracy and attention to detail is essential for this role.
Very good in analysis with Experience in Fleet Management and Logistics
Good Planning and Organization skills. more

Job Ref# 24-25/06 

About the Opportunity


We are seeking an innovative and passionate Social Media Marketing Executive who will create content, monitor & analyze performance, and engage with users across multiple platforms to establish a strong-footed digital presence for our sports division in Kenya and East Africa.


Specific responsibility/day-to-day activities


To oversee the... sports division marketing strategy, leverage social media to drive revenue, manage the brand’s online reputation, and monitor customer sentiment across social channels.
To be creative and produce witty and engaging content for the organization’s social media pages.
To research and analyze social media trends, including social media ad revenue, and web visitor data.
To produce predictive reports, weekly and monthly analytical reports on the social media landscape and performance of the handles
Maintain professional language with all online guests through all phases of online interaction
Escalate conflicts, profanity, negative and insidious online engagements
Provide informative and timely feedback
Development and creation of financial reporting per social media platform/ handle
Generation of analytical and financial reports
To continually look at creative ideas and review products offered to clients, suggesting innovative solutions where necessary
To build and retain relationships with clients & keep abreast of industry trends
Commitment to and building relationships within our clients sport division - preferred partners.
Ensure that the best rates possible are negotiated and secured.


Minimum requirements


Bachelor’s degree in Communication, Marketing, or a related field from a reputable institution of higher learning.
Prover work experience as a Social Media Analyst, Social Media Strategist, Social Media Executive, or a similar position in the Tourism industry preferably in a sports marketing setup.
Demonstrate the ability to understand social media engagement metrics, KPI and their algorithm changes.
Excellent knowledge of research requirements for social media strategy.
Sound knowledge of social media scheduling platforms such as Hootsuite, Buffer, and others.
Strong oral skills combined with outstanding proofreading and editing skills.
Ability to work for long periods as and when required.
Excellent ability to manage multiple projects and prioritize them while exhibiting strong organizational and time management skills.
An outstanding brand awareness experience will be preferred.
A keen eye for details with a great passion for sports.
Continuously developing their product knowledge and be committed to offering the customer the best possible experience more

Job Re#24-25/05 

About the Opportunity


We are seeking an enthusiastic and passionate Sports Travel Consultant who will be responsible for designing, quoting and booking various inbound and outbound journeys for the sports and leisure division for B2B and B2C markets especially focused on the Sports and Events environment.


Specific responsibility/day-to-day activities


Assess... client/agent needs in terms of special interests, special needs, and affordability/budget.
Quoting of all services requested by clients/agents within the required turnaround time via Tourplan as well as manually as specified by the business 
Checking rates before quoting as dynamic rates may apply
Reservations of all services requested by clients/agents.
Full understanding and follow-through of all divisional procedures and policies.
Respond to written requests and provide written confirmations from agents or directly from clients.
Opening of client files according to the set Management standards while ensuring documentation management of all Reservations.
Loading reservations on Tourplan and Zoho 
Managing all aspects of Flight bookings with airlines 
Ensure confirmation of services with suppliers.
Stay in constant communication with clients/agents concerning the status of reservations, payment requirements, deadlines, and conditions of reservations. 
Ensure that all bookings are invoiced correctly, and provided to the clients, manage payments and account queries, and ensure prepayments are made on time.
Commitment to and building relationships with our client's preferred partners.
Ensure the negotiation and securing of the best possible rates while maintaining proper profitability margins.
Understanding supplier products as well as supplier strategy
To continually look at creative ideas and review products offered to clients, suggesting innovative solutions where necessary
Continuously develop product knowledge, attend industry events/seminars/conferences, and take part in supplier workshops, educational events, and trade shows.


Minimum requirements


A Diploma/Bachelor’s Degree in Tour operations, Hospitality, or a related field from a reputable institution of higher learning. 
4-5 years’ experience of Sports Travel Consulting experience in a busy environment. Sports Tourism experience is an added advantage 
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Ability to handle high-stress situations calmly and effectively with Strong organizational, admin skills, and attention to detail.
Proficiency in Microsoft Office. Proficiency in reservations software is an added advantage
Show excellent interpersonal skills; be able to integrate well into a team environment whilst taking responsibility for their workload
Have a good understanding of sport in general
Demonstrate a proactive approach to their daily work whilst being able to prioritize tasks
Ability to build and develop relationships with colleagues, suppliers, and customers
Possess an outgoing and confident personality with a  ‘can-do’ attitude
Continuously developing their product knowledge and be committed to offering the customer the best possible experience more

Job Ref: SOA/KE/HR/NRB/24-25/04
About the Opportunity

We are seeking capable Customer Experience Coordinator who will be responsible for ensuring that clients have a positive experience with our post travel feedback management protocols. 

Specific responsibility/day-to-day activities

Serve as the main point of contact for customer complaints, compliments, and feedback after their travel... experience.
Collaborate with other departments to address issues and enhance overall customer satisfaction.
Manage a large volume of customer interactions through both phone and email while maintaining a positive and professional attitude.
Serve as the main point of contact for customer complaints, compliments, and feedback after their travel experience.
Identify and escalate complex issues to the appropriate team. 
Update our partner agents on all client complaints and address any post-travel issues that may arise. 
Promptly highlight recurring customer compliments and complaints to the management. 
Track customer feedback and identify trends. 
Maintain a report of all quality control incidents and report to management on all incidences.
Recognize trends in post-travel customer compliments and complaints.
Keep a detailed record of your clients to anticipate their needs and provide essential information. 
Organize client and referral source appreciation events.

Minimum requirements

A Bachelor’s Degree in Customer Service, Hospitality, or a related field. 
4-5 years’ experience of customer service experience in a busy environment. Tourism experience is an added advantage
Excellent verbal and written communication skills with Strong analytical and problem-solving abilities.
Ability to handle high-stress situations calmly and effectively with Strong organizational skills and attention to detail.
Proficiency in Microsoft Office and customer service software is an added advantage
Ability to work independently and as part of a team with an ability to multitask and manage time effectively.
Positive attitude and a passion for helping others with strong listening skills and empathy
Flexibility to work various shifts, including evenings and weekends.
Experience in a call center environment is a plus. more