Role Summary


We are looking for a Pharmacist to ensure smooth daily operations at our pharmacy. In this role, your duties will include administering safe and effective pharmaceutical services, managing the pharmacy's inventory, overseeing pharmacy personnel, and coordinating quality, patient safety and regulatory initiatives.


Key Duties and Responsibilities


Participate in... developing and implementing the Hospital's strategic plans, annual plans and budgets.
Ensure compliance with statutory and professional requirements set by the PPB for high-quality patient care and medication safety.
Coordinate, lead and actively participate in hospital-wide and pharmacy-specific continuous quality and patient safety improvement (CQI) initiatives.
Formulate, review, communicate and implement relevant policies, procedures, standards, clinical guidelines, and protocols.
Coordinate and participate in the Hospital's clinical governance committees and pharmacy audits.
Lead the Pharmacy team in providing excellent customer experience and customer satisfaction by providing high-quality pharmacy services, effective communication, positively receiving customer feedback, and effectively resolving and escalating complaints/concerns as necessary.
Participate in the recruitment, onboarding and training of new pharmacy employees.
Liaise with the Medical Services Manager and HR Manager to ensure optimal staff levels, efficient use of locums and all pharmacy staff have valid practice licenses and BLS certificates.
Foster teamwork, regular staff engagement and discipline in the pharmacy team and ensure the Hospital's values and culture are upheld.
Facilitate experiential education and practice advancement by conducting regular assessments to identify the training needs of pharmacy staff and taking the lead in developing and implementing an annual training plan and calendar to enhance the technical skills and competence of pharmacy staff.
Lead the Pharmacy team in providing safe, timely, efficient, effective, equitable, and patient-centered pharmacy services.
Ensure that the pharmacy is well stocked at the set re-order levels. Monitor the prescription fill rate, stock out rate and inventory days and maintain the set targets. Collaborate with the Finance team in supplies procurement, ordering, and inventory management.
Undertake daily counts, spot checks, and monthly stock takes and submit a timely, accurate report with a valid explanation of variances and expiries for approval of adjustment by Finance.
Formulate, review, communicate and implement the Hospital's drug formulary.
Ensure that all pharmacy records including narcotic and psychotropic substances and prescription records, all stock movements, purchases from petty cash, OTC prescriptions issued, expired drugs, and broken, lost or stolen items, are accurate, up-to-date and as per legal requirements and captured in the HMIS real-time.
Monitor Pharmacy margins monthly and ensure that target margins are achieved. Participate in the formulation of strategies to improve pharmacy margins within reason.
Professionally and timely prepare and present weekly and monthly activity (statistics), clinical, management and industry reports or updates, ensuring a smooth flow of information between the pharmacy and management.
Support and actively participate in corporate health talks, outreach and wellness activities and any other marketing and business development activities as required.


Skills and Competencies Required


Excellent customer experience and customer service skills.
Excellent interpersonal skills with the ability to establish relationships with customers and collaborate with colleagues based on openness, trust, honesty, fairness, and integrity.
Good leadership and people management skills with the ability to provide supervision, mentorship and coaching.
Effective communication skills - listening, oral and written.
Good negotiation skills.
Highly ethical, has integrity and upholds confidentiality.
Highly organized, reliable and shows initiative.
Attention to detail.
Punctual with sound time management skills.
Strong commitment to continuous improvement in quality and patient safety.
Desire for personal development, improvement, and learning.
Results-oriented with a remarkable ability to follow through on assigned tasks and deadlines.
Ability to work under pressure with minimum supervision.
Excellent analytical and decision-making skills.
Effective problem-solving, conflict resolution and crisis management skills.


Qualifications and Experience Required


Bachelor of Pharmacy Degree (BPharm) from an institution recognized by PPB
Must be registered and hold a valid practice license from the PPB
Valid Certification in Basic Life Support (BLS)
At least three (3) years of active pharmacy experience in a busy hospital with at least one (1) year in a
leadership or managerial role. more

Role Summary
Ensure high quality clinical care is given to all patients through provision of evidence-based clinical services as a Registered Clinical Officer.
Duties and Responsibilities

Perform medical consultations.
Provide treatment and guidance to patients as per the clinical guidelines and protocols adopted by the hospital.
Perform ward rounds and manage patients in the wards in... consultation with the clinical team and specialists within our panel.
Perform minor procedures as per training and skill.
Document all aspects of patient care and maintain accurate and complete medical records.
Ensure that all patient data and information is handled with confidentiality.
Ensure 24hr coverage of the hospital by a clinician through participating in the development of comprehensive monthly duty coverage rosters.
Assist in the formulation and review of relevant clinical guidelines, protocols, policies and procedures.
Coordinate, participate and present in health talks, outreach & wellness activities in consultation with the immediate supervisor.
Coordinate, participate and present in Continuous Medical Education (CME) events.
Participate in clinical audits.
Assist in the orientation of new and locum clinicians, working hand in hand with the immediate supervisor.

Competencies Required

Excellent clinical acumen.
Excellent customer service skills.
Effective communication skills – listening, oral and written.
Good leadership and people management skills.
Good interpersonal skills and a team player.
Empathetic to patients of all ages.
Ability to work under pressure with minimum supervision.
Problem solving, conflict resolution and crisis management skills.
Analytical and decision-making skills.
Report writing and presentation skills.
Desire for personal development, improvement and learning.

Requirements

Diploma in Clinical Medicine and Surgery from a recognized institution.
At least five (5) years relevant work experience in a busy hospital.
Must be registered by the Clinical Officers Council in Kenya.
Must have a valid Professional Practice License.
Valid Competency in BLS, ACLS and ATLS are an added advantage.
Proficiency in MS Office Suite (Excel, Word and PowerPoint). more

Role Summary
Provide outstanding professional pharmaceutical services to all clients.
Duties and Responsibilities

Receive prescriptions from Clinicians and dispense drugs to patients in a timely, safe and accurate manner.
Ensure an outstanding client experience.
Ensure efficient pharmacy service flow by managing turn-around time.
Proactively address and follow up client concerns and... provide timely feedback.
Ensuring correct entry of data into the system and registers provided.
Implementing quality assurance programs at the department.
Ensure the pharmacy is well stocked with the required pharmaceuticals and non-pharmaceuticals and avoiding overstocking i.e. stock management.
Lead, organize and plan performance of the pharmacy to provide efficient services at all times.
Ensure high standards of hygiene, order and cleanliness are maintained at the pharmacy at all times.
Organize and participate in departmental and interdepartmental meetings as required.
Ensure smooth flow of information between the department and management.
Preparation and timely submission of expected regular reports to the facility and department supervisors.
Assist in the formulation, review and implementation of relevant policies and procedures.
Participate in clinical audits.

Competencies Required

Excellent clinical acumen.
Excellent customer service skills.
Effective communication skills – listening, oral and written.
Good interpersonal skills and a team player.
Empathetic to patients of all ages.
Ability to work under pressure with minimum supervision.
Highly organized with good time management skills.
Problem solving, conflict resolution and crisis management skills.
Analytical and decision making skills.
Report writing and presentation skills.
Desire for personal development, improvement and learning.

Requirements

Diploma in Pharmaceutical Technology from a recognized institution.
At least three (3) years relevant work experience in a busy pharmacy with experience in inventory control and management.
Must be registered and licensed by the Kenya Pharmacy and Poisons Board.
Valid Practicing License.
Proficiency in MS Office Suite (Excel, Word and PowerPoint).
Certificate of Good Conduct. more

Role Summary
The role holder ensures client satisfaction by coordinating and facilitating a smooth admission and discharge process, handling medical billing and claims processing.
Key Duties and Responsibilities

Accurately register patient details into the hospital systems ensuring proper documentation and data quality.
Receive admission patients by confirming pre-admission information... including hospital admission and discharge procedures, room selection, available facilities, visiting hours, hospital regulations/restrictions, and answering service inquiries.
Create, store and retrieve patient files (including electronic files) while maintaining confidentiality.
Establish payment arrangements with patients and/or health insurance companies by screening insurance information and obtaining pre-admission approvals.
Analyze bills and medical documentation of admitted and medically discharged patients for accuracy and completion.
Coordinate with all departments for proper billing and health records of patients.
Prepare interim/final invoices and engage patients, insurance companies and other third parties on a regular basis to ensure payments are made on time.
Follow up with patients and/or health insurance companies when payment lapses occur.
Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes.
Discharge patients upon payment of the bill and ensure health records are properly filed.
Analyze all medical claims before submission (physical or electronic) to ensure they meet insurance or corporate contractual requirements for payment.
Prepare reports and respond to inquiries or concerns regarding billing activities.
Attend to client concerns and record comments, suggestions and enquiries raised in various platforms to improve customer service.
Prepare and timely submit dynamic progress reports, including reliable medical statistics, health information to the Supervisor.
Serve and protect the hospital’s image by adhering to professional standards, hospital policies and procedures.
Perform any other duties as may be assigned by the Supervisor from time to time.

Competencies Required

Excellent customer service skills, empathetic to patients of all ages.
Effective communication skills – listening, oral and written.
Highly ethical, has integrity and observes confidentiality.
Attention to detail.
Confident, persistent and assertive.
Ability to multi-task, work under pressure and with minimum supervision.
Highly organized with good time management skills.
Strong problem solving, conflict resolution and sound judgement skills.
A team player with good people management skills.
Business awareness and a good knowledge of current industry trends.

Requirements

Diploma in Health Records and Information Technology or Degree in Health Records and Information Management.
Diploma / Degree in Business Administration, Commerce or Accounting or their equivalent CPA Part IV Certification from a recognized institution is an added advantage.
Must be registered and licensed by the Association of Medical Records Officers (Kenya).
Knowledge of medical terminology, medical insurance billing and medical documentation evaluation.
At least two (2) years’ experience in a similar position, preferably in a busy urban hospital setting.
Good working knowledge on MS Office Suite (Excel, Word, PowerPoint and Outlook) and Internet. more