Job Overview 


We are seeking a dynamic and results-driven Sales, Marketing & Communications Executive to enhance the visibility, reputation, and revenue of our restaurant. The ideal candidate will be responsible for creating and executing effective sales and marketing strategies, managing communication channels, and ensuring a seamless connection between the restaurant and its target... audience.


Key Responsibilities

Sales Management


Develop and implement effective sales strategies to achieve restaurant revenue goals.
Identify and cultivate relationships with key partners, corporate clients, and event organizers to drive group bookings and private dining sales.
Monitor and analyze sales performance metrics and prepare reports for management.
Conduct competitor analysis to identify market trends and opportunities.


Marketing Strategy & Execution


Design and execute marketing campaigns to promote menu offerings, events, and special promotions.
Develop and manage an annual marketing plan aligned with the restaurant’s goals.
Ensure marketing efforts are data-driven, tracking campaign performance and ROI.
Collaborate with the culinary team to create attractive menus and promotional materials.


Digital & Social Media Management


Oversee and manage the restaurant's social media channels, including Facebook, Instagram, Twitter, TikTok, and others.
Create engaging and creative content to enhance brand presence online.
Plan and execute paid digital advertising campaigns to reach target audiences.
Respond to online reviews and inquiries promptly and professionally to enhance customer satisfaction and loyalty.


Brand Communications


Develop and maintain a consistent brand voice across all communication platforms.
Craft compelling press releases, newsletters, blog posts, and other content to highlight the restaurant’s offerings.
Work with media outlets and influencers to secure coverage for the restaurant’s events, new menu launches, and other highlights.
Represent the restaurant at industry events and community activities to build brand awareness.


Event Planning & Promotion


Collaborate with the restaurant team to plan and market events such as themed nights, live entertainment, and food festivals.
Create marketing materials and campaigns to attract attendance and increase revenue for events.
Coordinate logistics to ensure successful execution of events.


Customer Relationship Management


Build and maintain relationships with customers through loyalty programs, personalized communications, and surveys.
Develop strategies to improve customer retention and repeat business.
Act as a brand ambassador, ensuring excellent guest experiences at all touchpoints.


Budgeting & Reporting


Develop and manage the sales and marketing budget, ensuring cost-effectiveness.
Provide regular reports to management on sales and marketing performance, market trends, and ROI.


Qualifications and Skills

Education & Experience


Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
Minimum of 3 years of experience in sales and marketing within the hospitality or restaurant industry.
Proven track record of achieving sales targets and executing successful marketing campaigns.


Technical Skills


Proficiency in marketing tools and platforms, such as Google Analytics, Facebook Ads Manager, and email marketing software.
Familiarity with design software (e.g., Canva, Adobe Creative Suite) is an advantage.
Strong knowledge of CRM systems and sales tracking tools.


Soft Skills


Exceptional verbal and written communication skills.
Creative thinking and ability to generate innovative ideas.
Strong organizational and project management skills.
High level of interpersonal skills with a customer-focused approach.
Ability to work under pressure and handle multiple tasks simultaneously.


Other Requirements


In-depth understanding of the hospitality market and current industry trends.
Passion for food, dining, and creating memorable customer experiences.
Flexibility to work evenings, weekends, and public holidays as required.


Key Performance Indicators (KPIs) 


Achievement of monthly and annual sales revenue targets. 
Growth in social media engagement and follower numbers. 
ROI on marketing campaigns and events. 
Customer satisfaction scores and retention rates. 
Increase in group bookings and private event sales.


Compensation & Benefits


Competitive salary based on experience and qualifications (Kes 10,000-18,000). 
Performance-based commissions(2%-5%), bonuses and incentives. 
Staff meals and discounts. more

The Procurement Assistant work between 3-4 times per week for 5-6 hours and will be expected to:



Source, coordinate, negotiate, process all purchases for The Terrace Kitchen

Negotiate with external vendors to secure the most advantageous terms

Arrange and process the ordering of necessary goods and services required by The Terrace Kitchen

Coordinate and finalize details of all The... Terrace Kitchen orders and deliveries

Track and report key functional metrics to reduce expenses and improve effectiveness

Collaborate with key company operations personnel to ensure the clarity of the specifications and expectations by each brand property

Foresee alterations in the comparative negotiating ability of suppliers and clients

Anticipate unfavorable events through analysis of data and prepare control strategies

Perform risk management regarding supply contracts and agreements

Strong Knowledge of Hospitality sourcing and procurement techniques as well as a dexterity in ""reading"" the market

Perform cost and scenario analysis, and bench-marking by vendors

Assess, manage and mitigate procurement processes

Seek and partner with reliable vendors and suppliers across all specialist areas of hospitality procurement

Determine quantity and timing of all deliveries and coordinate with The Terrace Kitchen teams accordingly

Obtain best credit facilities, terms of payments and profit margins with The Terrace Kitchen manufacturers/suppliers

Prepare and also receive all The Terrace Kitchen related purchase requisitions, submit for approval and issue purchase        orders in accordance with company policy and negotiated terms and conditions for The Terrace Kitchen

Maintain procurement files in orderly fashion and updated by the day

Supervise the delivery of goods from Central Storage to our The Terrace Kitchen storage

Supervise inventory taking of goods at our Central Storage

Manage vendor relationships and assist in building effective partnerships with manufacturers/suppliers

Develop and review purchase requests and ensure authorization as necessary to facilitate the timely purchase of The Terrace Kitchen supplies products 

Research potential vendors

Compare and evaluate offers from suppliers

Track orders and ensure timely delivery
Review quality of purchased products
Enter order details (e.g. vendors, quantities, prices) into internal databases
Maintain updated records of purchased products, delivery information and invoices
Prepare reports on purchases, including cost analyses
Monitor stock levels and place orders as needed


Requirements:



Degree from a recognized University

Proven procurement experience within the hospitality sector

Procurement experience within a Pre- Opening context is a must


Salary Range: 15,000/- to 18,500 more

Job Overview


We are seeking a skilled and detail-oriented Accountant with a minimum of three years of experience in the hospitality industry to manage and oversee our financial operations. The ideal candidate will ensure the accuracy of financial data, compliance with local regulations, and the smooth running of financial processes.


Key Responsibilities

Financial... Management:


Prepare, examine, and analyze financial statements and reports to ensure accuracy and compliance with accounting standards.
Manage the preparation of budgets, forecasts, and financial plans.
Oversee cash flow management and ensure adequate funding for operations.


Accounts Payable & Receivable:


Process invoices, payments, and receipts accurately and on time.
Reconcile accounts payable and receivable transactions and resolve discrepancies.


Banking and Reconciliation:


Conduct monthly bank reconciliations and ensure discrepancies are resolved promptly.
Liaise with banks and financial institutions for operational needs.


Tax Compliance:


Prepare and submit statutory deductions, including VAT, PAYE, NHIF, NSSF, and withholding tax, ensuring compliance with Kenyan regulations.
Handle KRA audits and inquiries effectively.


Payroll Processing:


Oversee payroll preparation and ensure timely and accurate payment to employees.
Maintain employee records related to salaries and benefits.


Inventory & Cost Control:


Monitor and manage inventory levels, ensuring cost efficiency.
Work closely with procurement and operations teams to optimize expenditure.


Internal Controls and Auditing:


Implement and maintain effective internal control systems.
Prepare for and assist in external and internal audits.


Financial Reporting:


Generate monthly, quarterly, and annual financial reports for management and stakeholders.
Provide actionable insights and recommendations based on financial data analysis.


Compliance & Risk Management:


Ensure compliance with local laws, hospitality industry standards, and internal policies.
Identify financial risks and propose mitigation strategies.


Collaboration:


Work closely with departmental heads to monitor and optimize financial performance.
Support the management team with strategic financial planning.


Qualifications and Skills

Education:


Diploma or Bachelor’s degree in Accounting, Finance, or a related field.
CPA (K) or ACCA certification is required.


Experience:


At least 3 years of accounting experience in the hospitality industry.
Familiarity with Kenyan tax laws and regulations.


Technical Skills:


Proficiency in accounting software such as QuickBooks, Sage, or similar.
Advanced knowledge of Microsoft Excel.


Soft Skills:


Strong analytical and problem-solving skills.
Excellent organizational and time-management abilities.
Attention to detail and high level of accuracy.
Strong communication and interpersonal skills.


Other Requirements:


Integrity and discretion in handling confidential information.


Honesty


Ability to work under pressure and meet deadlines.
Knowledge of hospitality operational processes is an added advantage.


Remuneration and Benefits:


Competitive salary based on experience and qualifications (Kes. 18,500-28,500/-).
Statutory benefits (NSSF, NHIF, PAYE, etc.).
Opportunities for professional development and growth.
Staff meals and other hospitality industry perks. more

Job Description

Ensuring Customer Satisfaction & Building Customer Relationships.
Leadership. Drive company culture and customer satisfaction by managing every aspect of a restaurant to ensure it runs smoothly and to effectively juggle priorities, motivate staff, be creative in increasing revenue.
Sales and Marketing. To offer both technical and soft skills in leading sales and marketing... efforts with the aim of creating innovative marketing strategies. Evidence of social media marketing & management skills are an added advantage.
Evidence of managing financial budgets & monitoring costs. Required to possess commercial awareness and acute financial management skills. Shall work closely with the restaurant owner to forecast the financial budget, set periodic sales targets and manage the profit and loss statement (P&L).
Report on financial performance, inventory, and personnel.
Hiring & training staff. To recommend for the employment, and educate all staff for optimal restaurant operations.
Handling employee issues & conflicts, and scheduling of staff to ensure optimal rotation of staff to meet different demand hours.
Ensure all employees are working within outlined operating standards.
Planning menus, pricing & maintaining food quality.
Managing inventory. Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary.
Maintain environmental, food safety & sanitation practices. Adhere to and enforce employee compliance with health, safety, and sanitation standards.

Requirement 

High school diploma/certificate is required. Bachelor's degree in Hospitality is preferred.
3-5 years of food and beverage service industry experience required. more

The Procurement Officer will be expected to:

Source, coordinate, negotiate, process all purchases for The Terrace Kitchen
Negotiate with external vendors to secure the most advantageous terms
Arrange and process the ordering of necessary goods and services required by The Terrace Kitchen
Coordinate and finalize details of all The Terrace Kitchen orders and deliveries
Track and report key... functional metrics to reduce expenses and improve effectiveness
Collaborate with key company operations personnel to ensure the clarity of the specifications and expectations by each brand property
Foresee alterations in the comparative negotiating ability of suppliers and clients
Anticipate unfavorable events through analysis of data and prepare control strategies
Perform risk management regarding supply contracts and agreements
Strong Knowledge of Hospitality sourcing and procurement techniques as well as a dexterity in ""reading"" the market
Perform cost and scenario analysis, and bench-marking by vendors
Assess, manage and mitigate procurement processes
Seek and partner with reliable vendors and suppliers across all specialist areas of hospitality procurement
Determine quantity and timing of all deliveries and coordinate with The Terrace Kitchen teams accordingly
Obtain best credit facilities, terms of payments and profit margins with The Terrace Kitchen manufacturers/suppliers
Prepare and also receive all The Terrace Kitchen related purchase requisitions, submit for approval and issue purchase orders in accordance with company policy and negotiated terms and conditions for The Terrace Kitchen
 Maintain procurement files in orderly fashion and updated by the day
Supervise the delivery of goods from Central Storage to our The Terrace Kitchen storage
Supervise inventory taking of goods at our Central Storage
Manage vendor relationships and assist in building effective partnerships with manufacturers/suppliers
Develop and review purchase requests and ensure authorization as necessary to facilitate the timely purchase of The Terrace Kitchen supplies products 
Research potential vendors
Compare and evaluate offers from suppliers
Track orders and ensure timely delivery
Review quality of purchased products
Enter order details (e.g. vendors, quantities, prices) into internal databases
Maintain updated records of purchased products, delivery information and invoices
Prepare reports on purchases, including cost analyses
Monitor stock levels and place orders as needed

Requirements:

Degree from a recognized University
Proven procurement experience within the hospitality sector
Procurement experience within a Pre- Opening context is a must more