Role Description
This is a full-time on-site role for an Administrative Manager in Nairobi County, Kenya.
As the 'glue' in the organization, the Manager will be responsible for:

ensuring a warm reception for guests and service providers
overseeing daily office operations, including facilities and IT teams
recruiting, onboarding and managing the whole life cycle of team members
coordinating... events and meetings as well as local and international travel
creating and maintaining calendars, records and files, including for executives, and
developing and enforcing efficient, secure and compliant end-to-end company procedures.

Qualifications

Excellent organizational and time management skills
Strong attention to detail and problem-solving abilities
Proven experience in office and administrative management
Proficiency in Microsoft Office Suite and office management software
Excellent communication and interpersonal skills
Ability to work well under pressure and meet deadlines
Strong leadership and team management abilities
Qualification in Business Administration or related field
Cross-cultural sensitivity and mature professional judgement. more

Responsibilities

Develop and execute content marketing strategies to drive engagement and leads across various channels.
Manage social media channels, including planning and scheduling content, community management, and analyzing social media metrics.
Create high-quality and compelling content, including blog posts, videos, social media posts, and email newsletters.
Develop copy for outbound... email, website, blog, and social media campaigns.
Develop and execute content marketing strategies to drive engagement and leads across various channels.
Create high-quality and compelling content offers such as whitepapers, ebooks, and infographics.
Design and execute email marketing campaigns, including creating templates, writing copy, and analyzing results.
Collaborate with cross-functional teams, including product, design, and sales, to ensure cohesive messaging and consistency across all marketing channels.
Monitor social media, news, and blogs for trending topics and engagement opportunities that can be inspiration for content.
Stay up-to-date on industry trends and best practices in content marketing and social media.

Requirements

Bachelor’s degree or Diploma in Marketing, Communications, or related field.
At least 3 years of experience in content marketing and social media management.
Strong writing and editing skills with an eye for detail.
Experience with social media platforms such as Facebook, Twitter, LinkedIn, and Instagram.
Comfortable self-teaching on multimedia (photo, video, graphics).
Experience with content management systems.
Experience with Canva or other graphic design tools.
Demonstrable experience with Mailchimp.
Understanding of SEO best practices.
Ability to work independently and collaboratively in a fast-paced environment.
Strong analytical skills and ability to use data to inform decision-making.

Skills

Strong written and verbal communication skills.
Project management skills, including the ability to coordinate the details of simultaneous projects involving multiple internal and external stakeholders to keep things on schedule.
Innovative, can-do attitude.
Interpersonal skills, including finding a positive and professional resolution to challenges and the ability to respond with a sense of urgency. more

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Qualifications:

Bachelor’s degree in marketing or business.
3-5 years of proven experience in a similar role planning, implementing & executing digital marketing strategies.
Excellent understanding of digital marketing concepts and... best practices.
Hands-on experience with Google Analytics, SEO, PPC, GoogleAdWords, Content Management Systems, Photoshop, InDesign, Facebook, Twitter, and Microsoft Office. more

Skills

Good communication and excellent interpersonal skills
A team player who is responsible, diplomatic, and confident at dealing with people at all levels and different backgrounds
Good analytical skills are essential
A problem-solving and solution-oriented attitude; be methodical and adaptable
Planning skills and attention to detail
Ability to work under minimal supervision and deliver... on set objectives within a given deadline
Approachable and willing to listen and assist finance and non-finance colleagues
Ability to occasionally conduct training of staff within the financial management area
Assist with documenting finance and account processes to be included in the Finance Manual
Strong ethics with an ability to manage confidential data
Advanced MS Excel skills training
Maintains constructive, open, and consistent communication with others
Resolves minor misunderstandings and conflicts effectively
Respect and listens to different views/opinions
Actively collaborates across teams to achieve objectives and develop own thinking
Proactive in providing and seeking support from team members

Qualifications

Bachelor’s degree in finance or a related field
Professional certification (CPA or ACCA)
3-4 years of financial or accounting experience
Proficient in Microsoft Office and PowerPoint more

Responsibilities

Respond promptly to all online, phone and in-person queries concerning the Institute’s offerings as well as progress and status of applications
Maintain updated and thorough knowledge of the Institute’s offerings and admissions policy, including assessment/selection and entry criteria
Develop and disseminate information and content on industry trends as well as product... offerings
Coordinate and attend outreach events, including speaking to diverse audiences
Contact and report on prospective and enrolled students as per department procedure
Follow scripts and checklists to maintain academic and brand compliance standards
Provide verbal and written guidance on offerings and options to potential applicants worldwide
Periodically host prospective groups, families and individuals on and off campus
Compile and distribute media, information and gift packages
Support incoming students in filling out applications and compiling required documents
Comply with all standard operating procedures relating to the admission process
Enforce admission requirements, including compiling application documents
Periodically make formal presentations as required
Maintain meticulous records and data entry on the Customer Relationship Management (CRM) system
Undertake continuous training to improve sales, speaking and other skills
Liaise with the Immigration Advisor to support international students
Travel as needed to local and regional sales and outreach events
Produce weekly or semi-weekly admissions reports as required
Other tasks as assigned

Qualifications

A Bachelor's degree and at least 3 years of relevant experience.
Team player with demonstrated sales/customer service experience in a learning institution.
Demonstrated ability to self-manage, be held accountable, and independently make decisions.
Effective and consistent communication, conflict resolution and consensus-building skills
Open to learning, dedicated to improving, and committed to excellence. more

Responsibilities

Provide insight to the Board on quality assurance, pedagogy and learning innovation
Provide input to board and management meetings, budgeting and strategic planning processes
Mentor Academic leaders across campuses to streamline and continuously improve outcomes
Enforce quality assurance standards from facilities and faculty, to curriculum and student outcomes
As convenor... of the Faculty Affairs Committee, lead faculty recruitment, coaching and resourcing
Resource end-to-end product development, from analysis to rollout and evaluation
Monitor pedagogical design and execution for youth, professional and corporate audiences
Manage integration of additional programs, partnerships and locations
Select, test and integrate online and other digital templates and tools to enhance learning and operations
Lead change management programs including rollout of the Learner Experience Framework and digital learning infrastructure
Develop and monitor results parameters for all aspects of learning, placement and satisfaction and faculty engagement.

Experience & Expertise
 

The ideal candidate has a blend of global and regional experience, working in the youth employment or education or edtech fields.
An astute mentor, s/he has managed large teams to create a positive and productive workplace. 
She also has deep expertise in both traditional and alternative skilling organizations applying effective approaches to hybrid and in-person learning for different audiences, including monitoring and evaluation for work readiness. more

Responsibilities
Student Affairs & Support

Monitor student attendance, conduct feedback and needs on a day-to-day basis
Oversee Student Counsellor, SSAs and work-study students, including managing documentation
Lead update, digitization, dissemination, and enforcement of the Student Handbook
Attend meetings with students and/or guardians on academic performance/disciplinary action.
Serve... as key point of contact for students and parents and escalate needs and lapses.
Updates parents in case of student absences, challenges, merits and emergencies.
Serve as anchor for student events, e.g., orientations, inductions and monthly mentoring events
Identify students in distress and interface with school counsellor to monitor and improve the student counselling function
Process student requests for replacement of documentation such as IDs, transcripts, Certificates, etc.
Process student requests for academic letters for various purposes such as recommendation, acceptance, and immigration.
Provide help and advice to students enquiring about financial aid and work study programs
Collaborate with other staff, faculty and other offices to resolve complex student issues.
Maintain accurate records of communications and advice, including interactions with students and parents.
Provide appropriate data to all other functions for purposes of reporting, institutional research, and institutional effectiveness

Student Enrichment & Experience

Coordinate industry exposure and work experience opportunities for each student to ensure targets are met
Identify and mobilize students to meet their contact hour requirements or industry exposure, work experience and practicals
Continually monitor student experience and service standards and collaborate with Operations to promptly remedy any bottlenecks, lapses and complaints
Coordinate and resource Student Council and serve on any disciplinary and other committees as needed, always striving for improvement towards global best practice
Monitor and continuously improve amenities like the student residences and extracurricular clubs
Identify and secure value-add and cost-saving perks for students such as laptop financing, discount cards, international student cards, etc.
Furnish Partnerships and Marketing teams with content to tell the ADMI story (e.g., +alumni, internship, industry exposure and work experience, and career launchpad, stories)

Quality Assurance

Lead termly Customer Feedback survey, ensuring each function is evaluated quantitatively by internal and external stakeholders
Continually monitor student experience and service standards and collaborate with Operations and other functions to promptly remedy any bottlenecks, lapses and complaints
Develop a Complaints Tracking Dashboard, including a customer complaint resolution feedback tool, where customers rate the response more