Job Description:


We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. Duties for the general manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing... operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.
The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities. The noteworthy general manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.


Responsibilities:


Overseeing daily business operations.
Developing and implementing growth strategies.
Training low-level managers and staff.
Creating and managing budgets.
Improving revenue.
Hiring employees.
Evaluating performance and productivity.
Analyzing accounting and financial data.
Researching and identifying growth opportunities.
Generating reports and giving presentations.


Requirements:


Degree in business management or a masters in business administration.
Good knowledge of different business functions.
Strong leadership qualities.
Excellent communication skills.
Highly organized.
Strong work ethic.
Good interpersonal skills.
Meticulous attention to detail.
Computer literate.
Proactive nature. more

Job description


We are looking for an HR manager to lead our HR team. You will take ownership of all HR matters across the company from recruitment to performance reviews, salary reviews, disciplinary action, and learning and development. To perform well in this role you should have experience as an HR manager, or other senior roles in the HR team, and knowledge around all legal requirements... in this role.


Responsibilities:


Consistently recruiting excellent staff.
Maintaining a smooth onboarding process.
Training, counseling, and coaching our staff.
Resolving conflicts through positive and professional mediation.
Carrying out necessary administrative duties.
Conducting performance and salary reviews.
Developing clear policies and ensuring policy awareness.
Creating clear and concise reports.
Giving helpful and engaging presentations.
Maintaining and reporting on workplace health and safety compliance.
Handling workplace investigations, disciplinary, and termination procedures.
Maintaining employee and workplace privacy.
Leading a team of junior human resource officers.


Requirements:


Bachelor’s degree in human resources management or equivalent.
Experience in human resources or related field.
Ability to build and maintain positive relationships with colleagues.
Experience in educating and coaching staff.
Experience in conflict resolution, disciplinary processes, and workplace investigations.
Experience in following and maintaining workplace privacy.
Ability to give presentations.
Knowledge of relevant health and safety laws.
Experience using computers for a variety of tasks.
Competency in Microsoft applications including Word, Excel, and Outlook. more

Job Summary


We are a QSR seeking an individual with vast operational management experience to head and oversee daily activities of a food business with multiple outlets and operation departments. Someone with a sharp business mind and proven success in managing multiple departments for maximum productivity. The ideal candidate will be highly skilled in human resources, finance, Inventory and... IT management, business operations, customer service and able to develop and maintain an environment of trust.


JOB DESCRIPTION;


Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
Development, implement, and maintain quality assurance protocols.
Increase the efficiency of existing processes and procedures to enhance the company's internal capacity.
Ensure that operational activities remain on time and within management.
Oversee account payable and account receivable departments.
Work closely with legal and safety departments to ensure that activities remain compliant.
Oversee materials and inventory.
Conduct budget reviews and report cost plans to upper management.
Oversee budgeting, reporting, planning, and auditing in all the company's branch.
Identify and address problems and opportunities for the company.
Support worker communication with the management team.


REQUIREMENTS AND SKILLS NEEDED;


Bachelor's degree in operations management or related field.
Experience in restaurant management, operations and leadership.
Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash flow management.
Ability to build consensus and relationships among managers, partners, and employees.
Excellent communication skills.
Solid understanding of financial management.
Leadership.
Understanding of policy, planning, and strategy.
Ability to develop, implement, and review policies and procedures.
Ability to oversee budgeting, reporting, planning, and auditing.
Understanding of necessary legal and regulatory documents
Ability to address problems and opportunities for the company. more

Job Summary


We are a QSR looking for a Human Resource officer, who is experienced with talent recruiting, departmental structuring, creating and implementing policies and processes, payroll, and would support, develop, manage the day to day human resource activities.


Responsibilities:


Recruit staff effectively
Develop and implement HR strategies and initiatives aligned with the... overall business strategy
Bridge management and employee relations by addressing demands, grievances, or other issues
Manage the recruitment and selection and on-boarding process
Maintain employee records (attendance, EEO data, etc.) according to policy and legal requirements
Train and develop staff
Making sure that staff get paid correctly and on time
Implementing deduction on staff salary when necessary
Support current and future business needs through the development, engagement, motivation, and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization
Nurture a positive working environment
Provide counseling on policies and procedures
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
Support the management of disciplinary and grievance issues.
Monitor attendance


Requirements:


Degree in Human Resources or related field.
Proven working experience as HR officer
People-oriented and results-driven.
Demonstrable experience with Human Resources metrics.
Knowledge of HR systems and databases.
Ability to architect strategy along with leadership skills.
Excellent active listening, negotiation, and presentation skills.
Excellent communication and interpersonal skills
Competence to build and effectively manage interpersonal relationships at all company levels.
In-depth knowledge of labor law and HR best practices.
Problem-solving and decision-making aptitude
Outstanding organizational and time-management abilities more

Job Summary:


As a Customer Service Representative Manager, you are responsible for providing leadership to Customer Service Representative who perform exceptional customer service to clients through various channels such as phone, and chat. You will leverage your previous experience to handle customer inquiries, resolve issues, and ensure customer satisfaction while adhering to company... policies and procedures.


Key Responsibilities:


Customer Interaction: Interact with customers professionally and courteously, addressing their inquiries, concerns, and feedback promptly and effectively.
Problem Resolution: Utilize your knowledge and experience to troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
Product/Service Knowledge: Demonstrate a comprehensive understanding of the company's products or services, including features, benefits, pricing, and policies, to assist customers effectively.
Communication: Communicate clearly and effectively with customers via phone, email, chat, and in-person interactions, ensuring accurate understanding and resolution of their queries.
Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using appropriate documentation systems or software.
Cross-functional Collaboration: Collaborate with other departments such as sales, billing, and technical support to address complex customer issues and provide seamless service.
Process Improvement: Identify opportunities for process improvements based on recurring customer issues or feedback and communicate suggestions to management for consideration.
Quality Assurance: Adhere to quality standards and service level agreements (SLAs) to ensure consistently high-quality service delivery and customer satisfaction.
Training and Development: Stay updated on product/service changes, industry trends, and customer service best practices through ongoing training and professional development activities.
Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experience.


Qualifications and Skills:


Minimum of one year of experience in a customer service role, preferably in a similar industry or environment.
Excellent communication skills, both verbal and written, with a customer-centric approach.
Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
Proficiency in using customer relationship management (CRM) software and other relevant tools for managing customer interactions.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Attention to detail and accuracy in documenting customer interactions and resolutions.
Flexibility to adapt to changing priorities and work schedules, including evenings, weekends, and holidays as needed.
Commitment to continuous learning and self-improvement to enhance job performance and customer satisfaction. more

Job Description:


We are looking for a versatile and highly-organized personal assistant to perform personalized administrative duties for senior management. In this role, you will be responsible for scheduling meetings, taking notes, and handling correspondence on behalf of managers. You may also be required to make travel arrangements and assist with other duties when required.
To ensure... success as a personal assistant, you should exhibit excellent organizational skills and demonstrable experience in a secretarial role. Accomplished personal assistants are intuitive to the needs of the managers and work autonomously to provide customized administrative support.


Responsibilities:


Act as the point of contact among executives, employees, clients and other external partners.
Manage information flow in a timely and accurate manner.
Take accurate and comprehensive notes at meetings.
Help with daily time management
Schedule meetings and manage calendars
Ordering office supplies and replacements, as well as managing mail and courier services
Scheduling appointments, maintaining events calendar and sending reminders
Oversee the performance of other clerical staff
Run errands as requested
Plan travel, including flights, accommodation, and ground transportation
Coordinate office appointments and meetings
Draft correspondence such as emails and letters
Organizing meetings, including scheduling, sending reminders
Perform any other tasks as assigned.


Requirements:


BSc/HND in any related discipline.
1-2 years of experience as a personal assistant would be advantageous.
Must be proactive.
Must possess organizational and time management skills.
Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
Exceptional interpersonal skills.
Advanced typing, note-taking, record keeping skills.
Ability to manage internal and external correspondence.
Excellent written and verbal communication skills
Must be able to multitask.
A proactive approach to problem-solving
The preferred location of applicants is Lekki more

Job Description:


The Logistics Manager plays a pivotal role in overseeing the efficient operation of a delivery service, particularly focused on managing bikes and riders for delivering orders from Quick Service Restaurant. With a minimum of 4 years of experience in logistics management, the Logistics Manager is responsible for coordinating and optimizing the delivery process to ensure... timely and accurate order fulfillment.


Key Responsibilities:


Team Management: Lead and supervise a team of bike riders, ensuring they adhere to company policies and delivery schedules. Provide guidance, training, and support to optimize performance and maintain high levels of motivation.
Route Planning and Optimization: Develop efficient delivery routes to maximize productivity and minimize delivery times. Utilize software tools or mapping applications to plan routes that consider factors such as traffic patterns, delivery distances, and customer locations.
Inventory Management: Oversee inventory levels of products ready for delivery at the tailor shop. Coordinate with the production team to ensure sufficient stock availability to fulfill orders and prevent stockouts.
Order Tracking and Monitoring: Implement systems for tracking orders from receipt to delivery. Monitor order statuses, address any issues or delays promptly, and communicate updates to customers as necessary.
Quality Control: Maintain high standards of service quality and customer satisfaction. Conduct periodic checks to ensure that deliveries are accurate, timely, and meet customer expectations.
Cost Management: Monitor and control logistics expenses, including fuel costs, vehicle maintenance, and rider salaries. Identify cost-saving opportunities without compromising service quality.
Compliance and Safety: Ensure compliance with transportation regulations and safety standards. Implement safety protocols and provide training to riders on safe riding practices and traffic rules.
Customer Service: Handle customer inquiries, complaints, and feedback related to deliveries. Address customer concerns promptly and proactively seek solutions to enhance the overall delivery experience.
Performance Analysis and Reporting: Analyze delivery performance metrics, such as delivery times, order accuracy, and customer satisfaction scores. Generate regular reports to evaluate performance trends, identify areas for improvement, and make data-driven decisions.


Qualifications:


Bachelor's degree or ND or HND
Minimum of 4 years of experience in logistics management, preferably in a delivery or courier service environment.
Strong leadership and communication skills, with the ability to effectively manage and motivate a team.
Proficiency in route planning software, GPS navigation systems
Knowledge of inventory management principles and logistics best practices.
Familiarity with relevant transportation regulations and safety standards.
Analytical mindset with the ability to interpret data and make strategic decisions.
Excellent organizational and problem-solving abilities, with a keen attention to detail. more