Job Description


Convert Figma designs into a fully functional website using Framer.
Ensure responsive design and cross-browser compatibility across devices.
Optimize the website for speed, performance, and SEO best practices.
Implement interactive components and animations as per the design.
Troubleshoot and resolve any UI/UX inconsistencies or technical challenges.
Collaborate... with designers to ensure the final product meets design specifications.


Qualifications


Proficiency in Framer for web development.
Strong understanding of HTML, CSS, and JavaScript.
Experience with responsive design and cross-browser compatibility.
Ability to interpret and implement Figma design specifications.
Knowledge of web performance optimization techniques.
Attention to detail to ensure visual accuracy and consistency.


Experience Required:


3+ years of experience in web development.
Previous experience converting Figma designs to Framer websites is a plus.
Strong portfolio showcasing past Framer-based projects. more

Job Description


Convert, redesign, and optimize reports from IBM Cognos to Power BI.
Develop robust data models that support reporting and analytics needs.
Write and optimize SQL queries to extract, transform, and load (ETL) data.
Utilize DAX (Data Analysis Expressions) for advanced calculations and business logic in Power BI.
Ensure data accuracy, consistency, and... integrity throughout the migration process.
Work with various data sources and APIs to maintain seamless integration.
Troubleshoot and resolve performance issues related to report conversion.
Collaborate with stakeholders to gather reporting requirements and deliver user-friendly dashboards.


Qualifications


Expert-level proficiency in IBM Cognos and Microsoft Power BI.
Strong knowledge of data modeling, report design, and dashboard development.
Hands-on experience with SQL, data transformation, and ETL processes.
Deep understanding of DAX functions and Power BI best practices.
Ability to work with multiple data sources, APIs, and cloud-based services.
Problem-solving mindset with a strong analytical approach.
Excellent communication and stakeholder management skills.


Experience Required:


5+ years of experience in business intelligence and report development.
Prior experience in Cognos-to-Power BI migration is highly preferred.
Proven ability to work on large-scale data and reporting projects. more

Job Description

During Training (6-8 Weeks of Customer Service Training):


Master customer service best practices and company policies.
Develop proficiency in call handling techniques and troubleshooting procedures.
Participate in customer interaction simulations to enhance practical skills.
Improve communication and problem-solving abilities through structured role-playing... exercises.
Attend daily training sessions and team meetings to track progress and receive feedback.
Gain expertise in customer service software, CRM tools, and phone systems.
Complete trainer-assigned tasks and practical challenges.
Adhere to training guidelines, maintain excellent attendance, and meet performance benchmarks.


Upon Employment:


Consistently deliver high-quality customer service through phone calls and web-based interactions, maintaining integrity and ethical standards.
Efficiently complete assigned tasks and proactively seek additional responsibilities.
Strictly follow processing guidelines, incorporate Quality Control feedback, and minimize errors.
Actively engage in feedback sessions with QC teams and leadership to improve performance and prevent errors.
Promptly communicate any attendance issues to the Team Leader.
Participate in shadowing sessions to assist in training new team members.
Attend all company and project-related meetings as required.
Be prepared to undertake additional tasks as assigned by the Team Leader.


Requirements:


Location: Must be living or willing to relocate to Naivasha Road, Kawangware 46, Wanyee Road, Kabiria, Satellite, Ngong Road (up to Racecourse), or Waiyaki Way (up to Mountain View)
Must possess a valid Certificate of Good Conduct taken within the past 6 months (certificates older than 6 months will be considered expired).
Smartphone: Ability to host Duo Mobile and Microsoft Authenticator apps (Android version 8 and above or iOS version 8 and above).
Training Duration: 6-8 weeks (Stipends are provided at the end of the month).
Employment Type: Full-time upon successful completion of training
Shift: EST Shift – 3:00 PM to 12:00 AM, Monday to Friday (including public holidays in Kenya)


Qualifications


Possession of a Degree, Diploma, or Certificate from an accredited institution is mandatory.
Prior customer service experience, while advantageous, is not a prerequisite for this position.
Bilingual capability in English and Spanish is highly valued and will be considered a significant asset.
Demonstrable excellence in both verbal and written English communication is essential.
Superior problem-solving skills and the ability to practice active listening are critical for this role.
A demonstrated commitment to continuous learning, adaptability, and the application of constructive feedback is required throughout the training period and subsequent employment.
The capacity to effectively manage multiple tasks simultaneously and excel in a high-pressure, fast-paced environment is crucial.
Demonstrated competence in utilizing CRM systems, managing email communications, and operating call-handling equipment is essential.
Adherence to the highest standards of ethics, empathy, and customer service orientation is non-negotiable.
An impeccable record of attendance and punctuality is required, both during the training phase and throughout employment. more

Job Description

As a Virtual Assistant, you will be responsible for providing comprehensive administrative support in a digital environment. Your role will encompass a wide range of tasks to ensure smooth operations and effective communication. Key responsibilities include:


Calendar Management and Scheduling: Efficiently manage calendars, coordinate meetings, and optimize time allocation... for clients or team members.
Communication and Correspondence: Compose and manage professional emails, handle correspondence, and maintain effective communication with clients and stakeholders.
Project and Task Management: Plan, track, and follow up on tasks and projects, ensuring timely completion and adherence to deadlines.
Research and Reporting: Conduct market research, compile data, and create comprehensive reports to support decision-making processes.
Client Relations: Address inquiries, resolve issues, and maintain positive client relationships through prompt and professional communication.
Social Media Management: Develop and implement social media strategies, create engaging content, and monitor online presence across various platforms.
Financial Administration: Manage expenses, prepare invoices, and assist in the creation of financial reports as required.
Diverse Task Handling: Adapt to various client needs, which may include travel planning, presentation preparation, and vendor management.


This position requires a high level of adaptability and the ability to manage multiple responsibilities efficiently in a remote work environment.

Qualifications


Bachelor's degree in Business Administration, Communications, Marketing, or a related field is required.
Minimum of 1-3 years of professional experience in an administrative, executive assistant, or customer support role. Remote work experience is highly advantageous.
Demonstrated proficiency in MS Office suite, Google Workspace, Zoom, Slack, CRM tools, and project management platforms such as Asana or Trello.
Exceptional verbal and written English communication skills, with the ability to maintain a professional demeanor at all times.
Proven capability to efficiently manage multiple tasks across different time zones, demonstrating strong organizational skills.
Demonstrated ability to anticipate needs, take ownership of tasks, and proactively provide solutions in a fast-paced environment.
Strict adherence to confidentiality protocols and the ability to handle sensitive information with the utmost professionalism. more

We are seeking a motivated and detail-oriented Digital Marketing Assistant to support our marketing team in implementing and managing online marketing strategies. In this role, you will assist with creating content, monitoring campaigns, and analyzing performance data to help achieve our marketing goals. 

Job Description

Ready to dive into the exciting world of digital marketing? Buckle up... for a wild ride! Here's what you'll be up to:


Unleash your creativity! Craft, polish, and schedule content that'll make social media, emails, and blogs pop like fireworks.
Be the brand's superhero! Ensure all content fits our company's voice like a glove.
Put on your campaign commander hat! Help orchestrate digital marketing blitzes across various channels that'll make our competitors' heads spin.
Channel your inner detective! Keep a watchful eye on campaign performance and spill the beans to the team regularly.
Embrace your inner SEO wizard! Dive into keyword research and on-page optimization like you're searching for hidden treasure.
Be the website's best friend! Update content and keep tabs on site performance using tools like Google Analytics (it's like being a digital doctor!).
Become a social media maestro! Conduct a symphony of posts across Facebook, Instagram, LinkedIn, and Twitter.
Be the engagement whisperer! Monitor interactions and respond to comments or messages faster than you can say "viral content."
Transform into a number-crunching ninja! Track and analyze KPIs for campaigns like you're cracking a secret code.
Channel your inner storyteller! Craft reports that highlight our triumphs, areas for improvement, and brilliant ideas for the future.
Be the ultimate team player! Collaborate with designers, copywriters, and other team members to create marketing magic.
Put on your party planning hat! Help coordinate marketing events, webinars, or promotions that'll knock people's socks off.


Are you ready to join this digital marketing adventure? Fasten your seatbelt and let's make some marketing waves together!

Qualifications


Bachelor’s degree in marketing, Communications, or a related field (or equivalent work experience).
Proven experience managing social media accounts with measurable success.
Basic understanding of digital marketing principles and tools.
Proficiency in social media platforms and tools (e.g., Hootsuite, Buffer).
Familiarity with email marketing platforms (e.g., Mailchimp) and analytics tools (e.g., Google Analytics).
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask and meet deadlines in a fast-paced environment. more

Job Description

Plan and execute marketing campaigns as scheduled, while ensuring alignment with company objectives.
Generate and maintain accurate marketing databases, while ensuring all leads are properly documented and nurtured.
Conduct market research to identify trends, insights, and competitive analysis, contributing to the development of marketing strategies.
Support the creation,... writing, and editing of marketing materials and collaterals, including brochures, newsletters, and presentations.
Manage the company’s social media accounts by creating, scheduling, and monitoring content to engage our audience and grow our online presence.
Track the performance of marketing campaigns using relevant metrics, providing reports and insights to optimize future efforts.
Create and implement strategic plans to raise brand awareness and maintain a consistent brand message across all channels.
Collaborate with team members across departments to achieve project goals and deliver high-quality marketing outputs.
Participate in strategy meetings to brainstorm and generate innovative ideas that support our marketing objectives.
Provide administrative support as needed, including coordinating meetings, maintaining schedules, and organizing marketing assets.

Qualifications

Bachelor’s degree in marketing, Communications, or a related field.
At least 2 years of experience in a marketing or related role.
Excellent communication and organizational skills.
Proficient in market research and analysis techniques.
Basic graphic design skills and familiarity with design software (e.g., Adobe Creative Suite, Canva).
Strong understanding of social media platforms and best practices.
Ability to work effectively in a remote team environment.
Strong attention to detail and proofreading skills.
Ability to multitask and thrive in a fast-paced setting.
Willingness to learn and adapt to changing marketing trends.
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).

Preferred Skills

Experience with marketing automation tools (e.g., HubSpot, Mailchimp).
Familiarity with SEO best practices and Google Analytics.
Knowledge of video editing and multimedia content creation. more

Job Description
CALL CENTER TRAINEE POSITION –DURING 6 WEEKS TRAINING:

Product Knowledge: Gain expertise in tracking insurance for mortgaged houses.
Staging: Perform trial tasks to meet production and quality expectations set by the trainer.
Mock Calls: Practice call handling scripts, receive feedback, and work to improve where needed.
Shadowing Sessions: Learn from experienced processors... through active participation.
Client Meetings: Join meetings for assessment and feedback in preparation for production.
Meetings: Attend company and project-related meetings as necessary.
Team Collaboration: Complete assigned tasks under the trainer's guidance.
Participate in HR's background checks process, ensuring timely paperwork submission.
Smartphone Usage: Maintain a compatible smartphone for easy access to client tools.
Attendance: Ensure consistent attendance on training days without unjustified absences.
Punctuality: Arrive promptly when reporting to work.
Biometric Check-In: Register check-in using the biometric door access system.
Any other related task that may be assigned by the trainer during the training.

PROCESSOR, CALL CENTER POSITIONS – POST TRAINING:
Subject to 3rd party background checks and successful client tests, the candidate may graduate to join production (Become a Call Centre Processor). Below are the duties and responsibilities that come with the role.

Maintain high-quality service, meeting quality standards on calls and the web, while always upholding integrity and ethical conduct.
Complete tasks efficiently and avoid selecting easy ones for the sole purpose of merely meeting productivity targets. Seek new tasks upon completion.
Strictly follow processing procedures as instructed during training and QC Audit feedback, avoiding any omissions.
Welcome feedback for improvement from both QC and leadership, taking responsibility for mistakes and areas to grow.
Learn from coaching sessions to prevent repetitive mistakes.
Communicate with the immediate supervisor in case of attendance issues, avoiding unexplained absenteeism. Ensure your communication is prompt and responsive.
Participate during shadowing sessions to help the trainees understand the call-handling process by allowing them to observe how you perform your tasks.
Meetings: Attend company and project-related meetings as necessary.
Punctuality: Arrive promptly when reporting to work.
Biometric Check-In: Register check-in using the biometric door access system.
Any other duty that may be assigned by your Team Leader.

Candidates Must;

Have a valid certificate of good conduct/ Police Clearance Certificate - Recently acquired within 6 months period.
To facilitate drop-off after shift, preferred candidates must be living or willing to relocate within a short notice to any of the following areas; Zimmerman - along Kamiti road, Kibra and Kawangware/Kabiria.
Be willing to work EST hours (3:00PM - 1:00AM, Mondays to Fridays, Inclusive of Kenyan public holidays that fall within the week.)
Have a smart phone - Preferably Android version 12 and above with capacity to host an app for tool access.
Have typing speed of 40wpm and above with high accuracy levels.

Qualifications

1 year experience in a call center or customer service environment
Diploma or Degree in public relations or any other related field
Knowledge of administration and clerical processes
knowledge of customer service principles and practices
knowledge of call center telephony and technology
Familiarity with CRM systems and practices
Verbal, (English language proficiency with minimum accent interference)
Superior listening skills
Proficient in relevant computer applications
Stress tolerance and resilience
Excellent data entry and typing skills
Achieve thoroughness and accuracy when accomplishing a task.
Willingness to think proactively and anticipate future needs more

Job purpose:
The holder of this position will be focused on outbound lead generation for one of SALIX Data’s clients. His/her contribution will be a critical factor for the smooth operation of the client’s sales department, the attainment of its goals, and the company's long-term growth.
Duties and Responsibilities:
Conduct outbound prospecting activities such as cold calling, emailing, and... social media outreach to generate new leads.

Qualify leads and set up appointments for the sales team.
Collaborate with our Sales and Marketing team in all stages of marketing campaigns.
Utilize sales and marketing automation tools to manage and track prospecting activities.
Provide feedback and insights to the marketing team to improve lead-generation strategies and campaigns.
Conduct outbound lead generation activities to generate new leads and opportunities for the sales team.
Manage and update company database and customer relationship management systems.

Qualifications

Minimum of 1 year of relevant experience in sales, business development, or lead generation
Bachelor's degree in business, marketing, or a related field
Proven experience in prospecting and lead qualification
Collaborate with our Sales and Marketing team in all stages of marketing campaigns.
Excellent communication and interpersonal skills with strong phone skills
Ability to work in a fast-paced, goal-oriented environment
Familiarity with sales and marketing automation tools (e.g., Salesforce, HubSpot, Seamless Ai, Sales Navigator).
Strong organizational skills with the ability to manage multiple tasks and priorities.
Knowledge of the sales process and sales methodologies.
Must be willing to work US hours (Eastern Standard Time zone). more

Job Description

Create an inspiring team environment where every team member feels supported to meet their work expectations.
Manage all feedback from the client relating to quality to ensure the team is consistently meeting and surpassing quality expectations.
Set and communicate clear team and individual goals for all the processes under the pediatrics products.
Oversee day to day... operations while ensuring the numbers on the production tool are up-to date at all times.
In consultation with the project manager, review and update all the training manuals to ensure they are up-to date and that the team is well informed through refresher trainings.
Assign tasks with clear deadlines to the team under pediatrics products.
Plan and schedule the team members leave in such a way that ensures reduced leave liability to SALIX without jeopardizing the processes.
Train, coach and support the new members in the project to ensure they understand and are well prepared to meet client expectations.
Prepare monthly or weekly progress reports as desired by the client.
Recognize and appreciate exceptional performers while at the same time supporting through coaching, those struggling to improve or turn around.
Listen to resolve people issues in the project while at the same time, escalate those that are beyond your scope using the right channels.

Qualifications

In-depth knowledge in all processes under pediatrics products.
Degree/diploma in any related field is an added advantage.
Up to 1-year experience in team leadership or supervisory role.
Ability to work and complete projects without supervision, self-motivated.
Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.
Great people skills- interpersonal, problem solving and team building skills.
Organizational and time management skills.
Good at MS excel and word. more

Job Description
The holder of this position will be focused on outbound lead generation. His/her contribution will be a critical factor for the smooth operation of the Marketing department and the attainment of its goals, as well as for the long-term growth of the company. Below are the duties and responsibilities:
Duties and Responsibilities

Provide insightful contribution to help develop,... expand and maintain our marketing channels. 
Perform administrative duties in developing and implementing marketing strategies. 
Collaborate with our Sales and Marketing team in all stages of marketing campaigns
Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market 
 Support sales and marketing executives in organizing various projects 
Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) 
Update spreadsheets, databases and inventories with statistical, financial and non-financial information 
Manage and update company database and customer relationship management systems  
Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success 
Prepare and deliver promotional presentations 
Warming up leads and setting up appointments for someone on client’s team and/or close themselves.   

Qualifications

Proven experience as a marketing assistant -Minimum 1-year relevant experience 
Diploma / Degree in Marketing, or any Business relevant field. 
Experience in list building and lead generation.  
Demonstrable ability to multi-task and adhere to deadlines 
Well-organized with a customer-oriented approach 
Good knowledge of market research techniques and databases 
Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google AdWords etc.) 
Exquisite communication and people skills. Strong written and verbal communication skills more