Key Responsibilities:
1. Assess Call Center agent performances.
2. Develop and implement effective quality processes.
3. Identify training needs and provide constructive coaching.

Skill Set & Qualifications:
1. Minimum 1-year QA experience in a busy call center.
2. MUST be FLUENT in English, Swahili, and Luganda (both speaking and listening).
3. MUST be based in Nairobi,... Kenya

Benefits
1. Competitive Salary and Commissions
2. Immense opportunities for career growth
3. Performance recognition and awards (corporate gifts, bonuses, vouchers)

Interested Candidates to send their CV to with the subject line LUGANDA SPEAKING QA.

Note:
1. Recruitment is on a rolling basis.
2. Only shortlisted candidates will be contacted. more