Job brief

We are looking to recruit a Customer Service Team Leader. Reporting to the General Manager, the role will be responsible for driving service improvement by working with Operational and Medical Teams to proactively identify and resolve patient management.

Responsibilities


To ensure the full implementation of the Customer Services strategy across the business.
To ensure that... the Customer Services function operates effectively and that the functions’ activities are aligned to departmental and Company objectives.
To ensure the accurate processing of HMO processes and requests.
To ensure that all patient enquiries are satisfactorily managed, resolved and closed within agreed timescales.
To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
To represent the Customer Services function as an active member of the Senior Management Team.
To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Processing.
Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
Participate and contribute to relevant management meetings.
Promote effective communication throughout all levels of the Customer Services function.


Requirements


Excellent organisational skills
Excellent written communication skills
Confident communicator
High level of accuracy and attention to detail
Numerate
Good working knowledge of Microsoft packages and CRM systems.
Democratic management style
Experience of managing a busy customer service team
Experience of training, developing and mentoring new staff
Experience of developing and refining processes to improve efficiency and the experience of customers
Proven ability to develop, collect and monitor appropriate KPIs to drive improvements in customer service and to support resource planning
Proven ability to priorities your own and team workloads to meet customers’ requirements. more

Job brief
The hospital requires  post NYSC  Medical Doctors who will take charge  in delivering coordinated, quality out patient and  in-patient care with the support of consultants and other health care providers.
This specialist hospital provides specialist  inpatient medical care to patients across all medical specialties.
Responsibilities

Obtain a detailed medical history from patient... including current physical ailments or illness, past medical history, review of systems, family history, habits, and allergies. Conduct a full clinical examination and clear documentation.
Determines appropriate diagnosis and prescribes  treatment plans.
Issues orders for needed lab work and evaluates lab results.
Explains diagnosis and treatment plan to patient in order to educate the patient on his illness, its implications, probable outcomes and prevention.
Prescribes medications or drugs and provides comprehensive instructions administration.
Requests further medical evaluations as necessary and may make referrals.
Consults with Consultants regarding relevant cases.
Prepares adequate documentation of all patients encountered.
Performs similar or related duties as required or assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MBBS/MBCHB or an equivalent degree.
Post NYSC Service. more

The Accountant is responsible for billing various services and products, performing general ledger account and bank statement reconciliation, preparing journal entries and financial statements, creating and maintaining periodic reporting, maintaining fixed asset system, assisting with annual budgeting, compiling grant applications and expenditures reporting, preparing statistical and financial... reports for creditors and agencies, maintaining records retention, and assisting the Chief Financial Officer in preparation of miscellaneous confidential correspondence.
Duties and Responsibilities:  

Full charge bookkeeping including all month and year end journal entries.  
Compilation and preparation of monthly, quarterly and yearly financial statements for in‐house use and CPA firm for yearend tax purposes and decision making.
Maintain employee records including but not limited to hours, salary, mileage and personal time off, etc.
Process payroll semi‐monthly, file all payroll taxes and forms monthly, quarterly and yearly as required by Federal and State laws. Maintain payroll files and reports.
Manage Timeslips program including but not limited to reviewing and downloading time, checking for accuracy and proof/edit as needed. Maintain the program and update as needed.
Maintain all client accounts of time, billings and payments. Collection of accounts receivable when necessary.
Prepare all monthly client invoicing and vendor payments for management team approval and mailing.
Reconcile credit card receipts and statements monthly. Track credit card receipts for client invoicing and pay cards in a timely manner.
Keeping records and tracking of all company assets purchased and in use.   Update records when assets are removed and no longer in use. Report to CPA.
Prepare weekly, monthly, quarterly reports and financial analysis reports including but not limited to financial statements, client budget reports, employee time challenge reports, part‐time employee hours report, employee financial profit share report, accounts receivable reports, etc.
Responsible for follow up phone calls/emails and letters to track billing records, payment requests, bank statements, anything financial    that needs follow‐up, etc.
Prepare and maintain government client reporting and estimating.
Provide advice and assistance in making decisions in the areas of finances, analysis, financial software and accounting as requested by management.
Working cooperatively with the company’s certified public accounting and insurance firms.

Requirements

Bachelor’s degree in Accounting required, ICAN  Preferred.
Minimum two or more years’ experience in accounting or related business area.
Proven track record of good communication skills.
Proficient in spreadsheet software (Excel) and Word and quick books

Access and Accounting Software knowledge preferred.

ABILITY TO: Meet deadlines and prioritize tasks; work efficiently with minimal supervision; detailed oriented. more

Job brief
The customer service officer(Receptionist), reporting to the hospital Administrator/manager will be responsible for answering incoming calls, directing calls to appropriate staff, mail distribution and providing additional clerical support. The Receptionist is the first point of contact for the entire organization, which requires a positive attitude and polished, professional... appearance. This position will multi task a variety of front office activities.
Responsibilities

Answers incoming calls, within three rings, positively, and warmly.
Accurately directs caller to the appropriate people courteously and professionally.
Returns to calls placed on hold every 45 seconds, giving the caller the opportunity to continue holding or to leave a message.
Answers inquiries as needed or directs the inquiry to the person best able to answer.
Takes and delivers accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages via email to the proper person.
Takes accurate contact information for families inquiring about admission to school including parent name, student name and incoming year, mailing address, email address, phone number, how they heard about school, and promptly populates the pipeline and notifies admissions.
Assemble and maintain an inventory of admissions folders.
Keeps office and faculty supplies in stock.
Mail admissions information to families within 24 hours of their initial request.
Greets incoming clients and visitors in a friendly and positive way, offering to take coats of visiting families. Quickly notifies the person being visited or conducting tours.
Maintains a neat and tidy reception area, replenishing marketing material, replacing magazines as received, clearing up any clutter on an ongoing basis, and maintains a professional, comfortable general office atmosphere.
Offers coffee or other refreshments to visitors who are waiting to visit school staff.
Maintains and updates the Welcome Board to keep announcements current.

Requirements

BA/BSC  degree with good grades.
Minimum 2 years relevant experience in a similar role preferably in Health care  Industry
Possess good understanding and knowledge in document control and management
Pleasant personalities, mature, with good written and verbal communication and interpersonal

skills

Able to work fast under pressure
Professional, mature with an attention to detail is preferred
Abilities to multi-task and work independently
Proficient in MS Word, Excel and Power point applications is highly preferred. more

Pharmacist Responsibilities:

Compounding and dispensing medications, as prescribed by physicians.
Monitoring customers’ drug therapies, advising interventions, and informing customers of any potential side effects.
Instructing customers on how and when to take prescribed medications.
Conducting health and wellness screenings.
Providing immunizations, and other medical services, such as... taking blood pressure, temperature measurements, and checking blood sugar levels.
Keeping accurate customer records.
Ensuring a safe and clean working environment.
Completing operational requirements of the pharmacy, including verifying order entries, maintaining records of controlled substances, charges, and removing expired and/or damaged drugs from the pharmacy’s inventory.
Adhering to applicable legal rules, regulations, and procedures governing pharmaceutical practice.
Performing other administrative tasks when needed.

Pharmacist Requirements:

Bachelor’s degree in Pharmacy
Proven experience as a Pharmacist.
Valid license to practice as a Pharmacist.
Detailed understanding and knowledge of dosage requirements and administration, chemical compounds, and pharmaceutical brands.
Working knowledge of Microsoft Office Suite and software applications, used by pharmacies, such as EHR Systems.
Great organizational skills.
Excellent verbal and written communication skills more

Job brief
The hospital requires  post NYSC  Medical Doctors who will take charge  in delivering coordinated, quality out patient and  in-patient care with the support of consultants and other health care providers.
This specialist hospital provides specialist  inpatient medical care to patients across all medical specialties.
Responsibilities

Obtain a detailed medical history from patient... including current physical ailments or illness, past medical history, review of systems, family history, habits, and allergies. Conduct a full clinical examination and clear documentation.
Determines appropriate diagnosis and prescribes  treatment plans.
Issues orders for needed lab work and evaluates lab results.
Explains diagnosis and treatment plan to patient in order to educate the patient on his illness, its implications, probable outcomes and prevention.
Prescribes medications or drugs and provides comprehensive instructions administration.
Requests further medical evaluations as necessary and may make referrals.
Consults with Consultants regarding relevant cases.
Prepares adequate documentation of all patients encountered.
Performs similar or related duties as required or assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MBBS or an equivalent degree.
Post NYSC Service. more

Job brief
The hospital requires  post NYSC  Medical Officers who will take charge  in delivering coordinated, quality out patient and  in-patient care with the support of consultants and other health care providers.
This specialist hospital provides specialist  inpatient medical care to patients across all medical specialties.
Responsibilities

Obtain a detailed medical history from patient... including current physical ailments or illness, past medical history, review of systems, family history, habits, and allergies. Conduct a full clinical examination and clear documentation.
Determines appropriate diagnosis and prescribes  treatment plans.
Issues orders for needed lab work and evaluates lab results.
Explains diagnosis and treatment plan to patient in order to educate the patient on his illness, its implications, probable outcomes and prevention.
Prescribes medications or drugs and provides comprehensive instructions administration.
Requests further medical evaluations as necessary and may make referrals.
Consults with Consultants regarding relevant cases.
Prepares adequate documentation of all patients encountered.
Performs similar or related duties as required or assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MBBS or an equivalent degree.
Post NYSC Service. more

Pharmacist Responsibilities:

Compounding and dispensing medications, as prescribed by physicians.
Monitoring customers’ drug therapies, advising interventions, and informing customers of any potential side effects.
Instructing customers on how and when to take prescribed medications.
Conducting health and wellness screenings.
Providing immunizations, and other medical services, such as... taking blood pressure, temperature measurements, and checking blood sugar levels.
Keeping accurate customer records.
Ensuring a safe and clean working environment.
Completing operational requirements of the pharmacy, including verifying order entries, maintaining records of controlled substances, charges, and removing expired and/or damaged drugs from the pharmacy’s inventory.
Adhering to applicable legal rules, regulations, and procedures governing pharmaceutical practice.
Performing other administrative tasks when needed.

Pharmacist Requirements:

Bachelor’s degree in Pharmacy
Proven experience as a Pharmacist.
Valid license to practice as a Pharmacist.
Detailed understanding and knowledge of dosage requirements and administration, chemical compounds, and pharmaceutical brands.
Working knowledge of Microsoft Office Suite and software applications, used by pharmacies, such as EHR Systems.
Great organizational skills.
Excellent verbal and written communication skills more

The Medical Laboratory Scientist will conduct routine tests to diagnose a broad range of conditions and diseases.
He/She will employ a variety of methods to obtain bodily fluids and other specimens from clients.
The medical lab scientist  will ensure specimens are labelled correctly and stored effectively. You will perform a range of analytical tests on specimens. You will provide doctors,... nurses, CNAs and other medical personnel with technical advice, and address their concerns.
To ensure success you have to follow standard procedures and formulas, and employ caution in storing specimens.
You are expected to be focused, detail-oriented and organized.

Medical Laboratory Scientist Responsibilities:

Cleaning and sterilizing equipment and glassware.
Maintaining and calibrating testing equipment.
Collecting blood specimens from clients using venipuncture, finger sticks and heel sticks.
Storing and labeling specimens effectively.
Following standard laboratory procedures and formulas to prepare stains, reagents and solutions.
Employing manual and automatic equipment to prepare specimens, and to conduct analysis.
Referring compliance issues and other complaints to client relations specialists.
Complying with company policies and procedures, and relevant laws and regulations.
Maintaining records of tests and communicating results to relevant parties.
Safeguarding data and maintaining patient confidentiality.

Medical lab Scientist  Requirements:

Medical Laboratory Science diploma or degree
Registration with the appropriate board and yearly renewal
Previous experience in clinical laboratory or related environment.
HIPAA compliance.
Proficient knowledge of sample collection and medical laboratory terminology.
Knowledge of basic office procedures.
Proficient computer skills.
Excellent communication skills, both written and verbal.
Excellent service and people skills.
Ability to work with minimal supervision. more

Job brief
The hospital requires  post NYSC  Medical Officers who will take charge  in delivering coordinated, quality out patient and  in-patient care with the support of consultants and other health care providers.
This specialist hospital provides specialist  inpatient medical care to patients across all medical specialties.
Responsibilities

Obtain a detailed medical history from patient... including current physical ailments or illness, past medical history, review of systems, family history, habits, and allergies. Conduct a full clinical examination and clear documentation.
Determines appropriate diagnosis and prescribes  treatment plans.
Issues orders for needed lab work and evaluates lab results.
Explains diagnosis and treatment plan to patient in order to educate the patient on his illness, its implications, probable outcomes and prevention.
Prescribes medications or drugs and provides comprehensive instructions administration.
Requests further medical evaluations as necessary and may make referrals.
Consults with Consultants regarding relevant cases.
Prepares adequate documentation of all patients encountered.
Performs similar or related duties as required or assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MBBS or an equivalent degree.
Post NYSC Service. more