Job Details


The role revolves around providing customer service for the visiting guests and serve as the main point of contact for clients. The Resort Representative greets and welcomes guests briefing them about their scheduled activity and excursions. The role will be dealing with the clients’ needs and requests, ensuring maximum satisfaction with all services provided within resort and an... overall holiday package. German Language is compulsory


 Specific responsibility / day to day activities


Arranging and Presenting highly informative and enthusiastic welcome meetings
Dealing with all conceivable customer queries and complaints
Selling, co-ordinating and leading in recreational activities and trips for guests
Selling and organizing excursions and other related products 
Problem solving, offering advice, assistance and support to all guests 
Keeping an information board & agents’ folders up-to-date
Complaints & incidents report writing and documentation 
Updating the Resident Manager on market trends & changes
Establishing and maintaining relationships with other stakeholders, products and service providers
Maintaining an in-depth knowledge of the resort and the local area in order to answer clients\' questions.


   Minimum requirements

(E.g. education, experience, specific knowledge, skills, understanding, attitude) 


German speaker is compulsory
Diploma/Degree in Tour Operations/Tourism & Hospitality Management/Customer Service/PR
Minimum of 5 years’ experience in a Tour/Hospitality industry.
Must possess German speaking or any other foreign language skills. 
Strong Customer Service and Excellent Inter-personal skills across all levels
Time Management & Problem-solving ability
Self-confidence, pleasant, outgoing nature and good grooming
Excellent oral & written Communication Skills.
Knowledge of the Mombasa geographical routings, hotels and restaurants.
Flexibility and willingness to work long, irregular hours.
It is expected of all employees to perform not only the tasks mentioned in the job description, but also to help in directly allocated or extraordinary tasks and contribute to the teamwork in the company. more

Based in Mombasa to provide reliable and safe transportation services for company staff, goods, and official documents. The driver will ensure the proper maintenance and cleanliness of assigned vehicles while adhering to traffic laws and organizational procedures.

Minimum requirements


Diploma/Degree in Tour Operations/Tourism & Hospitality Management/Customer Service/PR or related... courses
Minimum of 5 years’ experience in a Tour operator/Hospitality industry.
Foreign language is a plus strong customer service and excellent inter-personal skills across all levels
Excellent time management & problem-solving ability
Self-confidence, pleasant, outgoing nature, and good grooming
Excellent oral & written communication skills.
Knowledge of the Mombasa geographical routings, hotels, and restaurants.
Flexibility and willingness to work long, irregular hours. more