Job objective

To lead and manage the perishable exports operations by ensuring seamless logistics, compliance with customs and regulatory standards, and efficient supply chain processes. The role focuses on driving operational excellence, building strong relationships with stakeholders, and fostering a high-performing team to achieve organizational objectives and deliver exceptional service to... clients.

Your tasks and responsibilities:

Operations Management


Develop and implement strategies to grow the perishable exports department.
Oversee PER export processes, including logistics, customs clearance, and documentation.
Monitor daily operations and ensure adherence to SLAs and compliance standards.
Implement systems and processes to enhance operational efficiency.
Negotiate contracts with carriers and vendors to secure optimal rates and performance.
Develop and maintain SOPs for improved internal processes and service delivery.
Maintain relationships with Customs, brokers, and other regulatory bodies.
Resolve customs-related issues and advise on regulatory updates.
Ensure compliance with statutory requirements and reporting standards.
Build and maintain professional relationships with vendors, suppliers, and customers.
Collaborate with internal teams to meet customer needs and improve satisfaction.
Conduct regular reviews with service providers to address performance and drive improvements.
Lead, mentor, and develop the PER exports team.
Foster a collaborative and high-performance work environment.
Manage team schedules and ensure alignment with organizational goals.


Your profile:


Bachelor’s degree in Supply Chain, Finance, Economics, Commerce, or a related field.
At least 10 years of experience in operations, logistics, transport, or supply chain management, including 5+ years leading operations teams in freight forwarding.
Proven expertise in people management, budgeting, and strategic planning.
In-depth knowledge of customs regulations and cargo handling guidelines.
Familiarity with Cargo Wise ERP System is a plus.
Certifications’: Air Cargo & Cargo Wise System Certification, BUP Handling Certificate, AVSEC
Awareness Certification.
Strong attention to detail and organizational skills.
Excellent communication and problem-solving abilities.
Ability to multitask, prioritize, and work under pressure in a team more

Job objective

The Bookings & Customer Relations Senior Officer (PER Exports) is responsible for managing customer interactions, processing bookings, and providing comprehensive support to ensure customer satisfaction and retention. The role involves coordinating with the various departments to ensure smooth logistics operations, addressing customer inquiries and issues, and maintaining accurate... records for bookings and related transactions.

Your tasks and responsibilities:


Regularly make online bookings for carriers based on customer needs, both short-term and longterm.
Prepare and share weekly booking sheets (with AWBs) 2-3 days before shipping dates.
Update and distribute final daily booking sheets, highlighting any changes for the operations team.
Process, confirm, and coordinate daily/weekly bookings from customers.
Communicate with carriers to secure space and inform all parties of any changes promptly.
Work closely with operations teams to ensure smooth execution of daily plans.
Coordinate with documentation teams to prepare accurate shipment documents and pre-alerts.
Send requested rates to customers, follow up, and convert them into business opportunities.
Oversee shipment movements from origin to destination and provide regular updates to ensure customer satisfaction.
Inform airlines of claims, provide relevant documents, and follow up according to standard procedures.
Manage and reconcile waybill stock to maintain accuracy.
Collaborate with various teams to meet all customer operational requirements.
Create bookings using the CONSOL module and import flights from global schedules.
Manage specific shipments by updating agents and shipment types.
Manually update flight arrival times for unsynchronized systems.
Ensure timely invoicing and auto-rating for all shipments.


Your profile:


Diploma in a business-related field.
CW1 (Cargo Wise), IATA Air Cargo, and customer service/air cargo qualifications.
At least 2 years of experience with good understanding of airline systems.
Proficient in MS Office and computer skills.
Strong attention to detail and organizational skills.
Excellent communication and problem-solving abilities.
Ability to multitask, prioritize, and work under pressure in a team more