Job Responsibilities


Lead and manage the Information Security team, ensuring effective performance and development. 
Oversee the virtual security operations centre and ensure continuous monitoring and protection of the Bank’s digital assets.
Develop and implement strategies for threat detection, investigation, and incident response.
Manage security incident and event management (SIEM)... systems to ensure timely detection and response to security incidents.
Ensure robust network security, including email and web security, firewalls, and other protective measures.
Oversee cloud security initiatives to protect data and applications hosted in cloud environments.
Implement data loss prevention strategies to safeguard sensitive information.
Conduct threat and vulnerability assessments and manage remediation efforts.
Oversee cryptographic solutions to protect data integrity and confidentiality.
Ensure secure application design and development practices.
Manage privileged access to critical systems and data.
Oversee endpoint detection and response, antivirus solutions, and active directory security.
Engage with stakeholders across the Bank to promote and integrate cybersecurity practices.
Stay current with emerging security trends, threats, and technologies, including artificial intelligence, automation, and DevSecOps.


Qualifications and Experience


Bachelor’s degree in Information Security, Computer Science, or related field. A Master’s degree is preferred.
Professional certifications such as CISSP, CISM, or CISA.
Minimum of 10 years of experience in information security, with at least 5 years in a leadership role.
Strong knowledge of security operations, threat detection, and incident response.
Excellent leadership and communication skills.
Proven ability to manage stakeholders and drive cybersecurity initiatives.
Proven experience in managing and developing a high-performing team.
Familiarity with emerging technologies such as artificial intelligence, automation, and DevSecOps. more

Job Purpose


To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.


Job Responsibilities


Proactively plan process deliverables based... on relevant project delivery method
Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
Assist in business value & ROI assessment
Assist in the implementation of performance measurements
Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
Understand process improvement & Enterprise Architecture frameworks
Understand process measurements focusing on what metrics to capture and where how to capture them in the process
Understand when and how to use simulation to measure performance improvement
Understand and apply industry and company change management policies and practices to process initiatives
Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
Identify training needs for business operation changes and obtain and schedule training and competency testing
Develop communication plans that will facilitate the planned changes
Providing progress reports to relevant stakeholders 
Ability to use BPM related tools including project planning and tracking
Understand how BPMS and RPA tools are used
Understand big data concepts and how it will be used for research, customer experience management, and information mining
Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
Ability to review project plans and help the project manager define technology needs
Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
Able to apply Nedbank process methods and practices on process initiatives
Understand the required risk controls within the risk appetite within their customer domain


Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7


Essential Certifications

 

Preferred Certifications


LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis


Minimum Experience Level


3 - 5 years' experience 
Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements more

Job Responsibilities


Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided. 
Analyse/Assess individual and juristic financial statements.
Develop client exit or rehabilitation strategies by conducting inter-alia review of client... facilities.
Ensure policies and processes are followed within mandated signatories including checking and confirming the sign-off.
Ensure policies and procedures are followed by reviewing recommended submissions from other parties. 
Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.  
Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS). 
Adapt to changes in Legislation by enforcing the compliance to the changes.
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.
Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes      


Minimum Experience Level


Minimum 5 years' experience in a Credit role in a Banking environment 
Minimum 5 years' experience Analysing and Assessing individual and juristic financials.


Preferred Qualification


Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field more

Job Purpose


To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.


Job Responsibilities

Client Engagement:


Respond to client needs by offering the right service and solution.
Nurture strong, long-standing... client relationships.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on the convenience, security and functionality of self-service solutions.
Provide knowledgeable client service that fosters mutual trust and confidence.
Discover client's needs through connecting, understanding and delivering financial solutions with care.
Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Identify cross-selling opportunities through client engagement and quality conversations.
Facilitate the sales process by informing clients of the product features and benefits.
Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
Provide complete solution to clients by networking and collaborating with internal stakeholders.
Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
Identify and recommend opportunities to enhance processes, systems and policies.


Nedbank Goals:


Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Achieve business objectives and identify and execute on quality sales leads.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.


Risk and Compliance:


Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


FAIS Approved Qualification


Minimum Experience Level


Must have 3 - 6 years Retail/Banking Client Service, Sales, Relationship experience more

Job Purpose


To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 


Job Responsibilities

Client Engagement:


Address any concerns... relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.


Business Operations:


Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).


Risk and Compliance:


Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.


Nedbank Goals:


Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.


Essential Qualifications - NQF Level


Diploma


Preferred Qualification


Banking Services (example, Higher Certificate in Banking Services - NQF5)


Minimum Experience Level


Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience. more

Job Responsibilities


Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided. 
Analyse/Assess individual and juristic financial statements.
Develop client exit or rehabilitation strategies by conducting inter-alia review of client... facilities.
Ensure policies and processes are followed within mandated signatories including checking and confirming the sign-off.
Ensure policies and procedures are followed by reviewing recommended submissions from other parties. 
Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.  
Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS). 
Adapt to changes in Legislation by enforcing the compliance to the changes.
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.
Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes      


Minimum Experience Level


Minimum 5 years' experience in a Credit role in a Banking environment 
Minimum 5 years' experience Analysing and Assessing individual and juristic financials.


Preferred Qualification


Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field more

Job Purpose


To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.


Job Responsibilities


Proactively plan process deliverables based... on relevant project delivery method
Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time. 
Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
Assist in business value & ROI assessment
Assist in the implementation of performance measurements
Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
Understand process improvement & Enterprise Architecture frameworks
Understand process measurements focusing on what metrics to capture and where how to capture them in the process
Understand when and how to use simulation to measure performance improvement
Understand and apply industry and company change management policies and practices to process initiatives
Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
Identify training needs for business operation changes and obtain and schedule training and competency testing
Develop communication plans that will facilitate the planned changes
Providing progress reports to relevant stakeholders 
Ability to use BPM related tools including project planning and tracking
Understand how BPMS and RPA tools are used
Understand big data concepts and how it will be used for research, customer experience management, and information mining
Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
Ability to review project plans and help the project manager define technology needs
Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
Able to apply Nedbank process methods and practices on process initiatives
Understand the required risk controls within the risk appetite within their customer domain


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


Any IT Degree / Industrial Engineering or equivalent
Certified Business Process Associate (CBPA)
Lean Six Sigma Green Belt
Any Business Analysis Course
OMG Certified Expert in Business Process Modeling (OCEB 2)
Business Process Management with a certificate
Presentation Course
Emotional Intelligence Course
Introduction to Business Process Modeling
Business Analysis Foundations


Preferred Qualification (Advantage)


Value Chain Analysis
Value Stream Mapping
Any Business Architecture Certification
UML
Toastmasters
Agile experience
Any Software Development qualification


Minimum Experience Level


3 - 6 years Management experience of this
Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
Customer Experience (CX) in Industry 4.0


Technical / Professional Knowledge


Principles of project management
Relevant regulatory knowledge
Facilitation techniques
Presentation Skills
System Development Life cycle(SDLC)
Functions Specific Policies Procedures and system Knowledge
Modelling-EPC/BPMN/UML
Process Design
Process Measurements
Analysis
Business writing skills
Agile Concepts


Behavioural Competencies


Continuous Improvement
Communication
Collaborating
Managing Work
Influencing
Leveraging Feedback more

Job Purpose


To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.


Job Responsibilities


Proactively plan process deliverables based... on relevant project delivery method
Execute process improvement initiatives using accepted techniques. Taking responsibility for individual delivery in terms of scope and time.
Participate in modelling and analysing operational/business processes including As Is discovery and analysis, To Be design and its iterations, activity based costing, process optimisation and simulation.
Ensuring that all aspects of an operation or process meet specified regulations.
Assist in business value & ROI assessment
Ability to manage the capture of information in the BPM tools and review models for compliance with the organisation's standards
Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
Ability to apply company change management practices to process initiatives and in all interactions with internal project clients.
Understand the regulatory and compliance drivers for the business within their customer domain
Understanding and applying the AGILE methodology practices and tools
Understand process measurements including common metrics, determining what to capture and how to capture them
Able to understand process notations e.g. BPMN and EPC
Understand how BPM modelling tools and BPMS tools are used  
Keep abreast of changes in the industry and how it affects the PE role. 


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Essential Certifications


Any IT Degree / Industrial Engineering or equivalent
Lean Six Sigma Green Belt
Any Business Analysis Course
BPMN Training with a certificate
Business Process Management with a certificate
Introduction to Business Process Modeling
Any Software Development qualification  (Advantage)
Data Reporting, Data Analysis (Advantage)


Preferred Qualification


Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7


Minimum Experience Level


1 - 3 years management experience
Exposure to Process Engineering and delivery of process engineering artifacts and Exposure to process modeling
Customer Experience (CX) in Industry 4.0
Business Analysis Foundations
Agile experience (Advantage)


Technical / Professional Knowledge


Relevant regulatory knowledge
Analytical Skills
Project Management
System Development Life cycle(SDLC)
Modelling (ARIS /UML)
Functions specific policies procedures and systems knowledge
Process Design
Process Measurements


Behavioural Competencies


Continuous Learning
Collaborating
Managing Work
Communication
Continuous Improvement
Leveraging Feedback more

Job Purpose



To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s



Job Responsibilities


Must have experience in Azure DevOPS and Pipelines
Analyse problems and formulate solution based on organizations boundaries,... architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements
Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology)
Collaborate and communicate and obtain buy-in from key stakeholders
Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs
Flesh out designs and contribute to functional and non-functional requirements
Assist software designers with lower-level designs
Troubleshoot issues relating to technical delivery
Design with a holistic, robust and sustainable mindset
Apply a product management mindset (long term thinking)
Understanding current system architecture and how the new features will translate into target state.
Must have a  knowledge in System interaction designs
Outlining systems communication and integration
Must have a High-level and Low-Level Cloud designs


Technical Knowledge


Domain specific 
Solution Architecture
Integration Technologies
DevOPS
Security (Application and Infrastructure Level) 
Understanding of Infrastructure Design (Azure)
SQL Knowledge
System Architecture Design
Tech Landscape Design
Most solutions are black-box solutions with detailed integration methods, using REST / MQ 
Other systems are using C# with Angular Front-End and SQL Database
Main Applications uses a customized version of C# with option to extend Python and MSSQL Database


Qualifications


Matric / Grade 12 / National Senior Certificate


Essential Certifications


Azure Certifications
System Architecture


People specification/ team size


Large project with multiple streams 
Full Stack team which includes Product Owners, Scrum Master, SQA, Architecture, external vendor (remote) to assist with execution and provide consulting support


Minimum Experience Level


Min 7 years in relevant IT technologies or domains


Behavioural Competencies


Decision Making
Courage
Stress Tolerance
Quality Orientation
Technical/Professional Knowledge and Skills
Emotional Intelligence Essentials
Resolving Conflict more

Job Purpose


To conduct portfolio audits and manage stakeholder relationships to ensure risk is mitigated in accordance to Nedbank Group standards.


Job Responsibilities

Strategic insights & Client Centricity:


Stay abreast of developments in field of expertise, emerging risks and industry trends (including competitors and digital trends).
Understand current business strategy,... reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the annual risk-based annual audit plan, in order to support relevant Assurance reporting.
Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the assurance approach.


Transformational Assurance:


Lead and execute assurance assignment planning, fieldwork and reporting in line with the assurance methodology.
Seek opportunities to improve business processes, models, and systems through agile thinking.
Identify and assess the design adequacy and operational effectiveness of manual and automated controls within the scope  of work and utilising data analytics.
Identify and ensure compliance with relevant laws, regulations and guidelines in line with assurance scope.
Influence stakeholders to address inefficiencies in resolving findings through utilising professional experience in demonstrating benefits of best practice.
Ensure continuous improvement of the quality of assurance through providing professional insights.
Ensure improved productivity and efficiency and the delivery of projects and assurance assignment within agreed timelines.
Achieve operational excellence and support the implementation of business optimisation improvement in assurance.
Apply professional judgement in all assurance interactions.
Deal with complex verbal and documented information and data in the assurance process.


Digital Platform & Data Driven Assurance reviews:


Apply knowledge of banking sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide insightful reporting.


Job Responsibilities Continue

Integrated Risk and Control Environment


Engage with the risk and compliance and audit community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.


Impactful Reporting:


Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums.


Business Partner Relationships:


Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including Internal and External Audit and Business Executives and the risk and compliance community.
Build trusting relationships and improve credibility and quality of assurance outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.


Effective Leadership:


Create an environment of teamwork that contributes to RBB Risk;
Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).


Minimum Experience Level


5+ years in banking/ financial services industry experience (preferably within Auditing or Risk)
5+ years’ experience (minimum 5 years with Internal auditing/risk management experience and a minimum of 2 years with people management experience.


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


CA (SA)


Preferred Certifications


Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)


Type of Exposure


Influencing stakeholders to obtain buy-in for concepts and ideas.
Sharing information in different ways to increase stakeholders understanding.
Building and maintaining effective relationships with Risk community and other internal and external stakeholders.
Auditing
Interacting with diverse people
Analysing and interpreting qualitative and quantitative data
Financial services; preferable banking – retail and commercial exposure (products and or/channels)
Communicating standards to others
Consolidate data from various sources and identify/interpret trends.


Technical / Professional Knowledge


Accounting standards
Change management
Financial Accounting Principles
Governance, Risk and Controls
Principles of project management
Relevant regulatory knowledge
Risk management process and frameworks
Strategic planning
Institute of Internal Auditors standards
Code of Ethics


Closing date: 20 January 2025 more

Job Purpose


Join us at Nedbank and embark on an exhilarating journey into the cutting-edge world of data, including fields such as data science, and engineering! Propel your career forward as you immerse yourself in a dynamic learning experience, honing your skills and mastering competencies that will set you apart. Dive into real-world business environments, where you'll not only gather... invaluable experience but also revolutionize the way divisions function. Be a driving force in transformative projects and initiatives, shaping the future of data-driven organisation!


Job Responsibilities


Utilize data science and engineering skills to optimize operations through data-driven decision-making, with a keen focus on cost reduction and eliminating non-value-added work and waste. Leverage these skills to meet targets, deadlines, and standards as defined in agreements with management, ensuring efficient execution.
Strive for excellence in data-driven service delivery to both internal and external clients, understanding and implementing world-class practices. Uphold consistent quality and productivity standards through meticulous data-driven monitoring and follow-through, drawing on data science and engineering expertise.
Actively contribute to a culture of transformation, participating in Nedbank's data-centric initiatives. Support business strategy, including social responsibility and green initiatives, through data-informed approaches, leveraging data science and engineering capabilities.
Implement advanced data modelling techniques to extract meaningful insights from complex datasets.
Ensure robust data and AI governance by implementing best practices and compliance measures, safeguarding the integrity, privacy, and security of sensitive information. Provide regular feedback and updates to team leaders/supervisors on assigned tasks and duties, ensuring effective workload management. Embrace the Nedbank vision and exhibit the associated values through data-informed interactions with the team and stakeholders, incorporating data science and engineering proficiency.
Drive process enhancement and operational efficiency by researching and proposing data-backed improvement initiatives, utilizing data science and engineering techniques. Collaborate with internal stakeholders, leveraging these skills to achieve deliverables effectively.
Foster constructive internal relationships to ensure seamless workflow. Manage expectations of colleagues and clients, drawing on data science and engineering skills to deliver on agreed tasks. Execute assignments within specified time frames while maintaining high-quality standards in accordance with internal and external guidelines, regulations, and governance requirements.
Provide regular feedback and updates to team leaders/supervisors on assigned tasks and duties, ensuring effective workload management. Embrace the Nedbank vision and exhibit the associated values through data-informed interactions with the team and stakeholders, incorporating data science and engineering proficiency.
Stay ahead of industry developments in the field of expertise by identifying relevant training and career progression opportunities. Support personal growth by completing all learning activities, gaining experience, and obtaining certifications within specified time frames, with a focus on data science and engineering skills.
Take ownership of your career path with guidance and support from management, the department, and colleagues. Contribute to team goals through active participation and engagement, leveraging data science and engineering expertise.
Promote knowledge management and enhance team success by sharing data-driven insights and ensuring accurate information dissemination to stakeholders, utilizing data science and engineering knowledge.


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


Relevant Degree/ Diploma/ Equivalent


Type of Exposure


Managed Relationships
Managed Self
Managed own Career
Provided Administrative Support


Minimum Experience Level


0 to 12 months in IT related roles


Technical / Professional Knowledge


Data Science
Data Analysis
Data Engineering
Data Modelling
Data Governance


Behavioural Competencies


Adaptability
Continuous Learning
Collaborating
Customer Focus
Innovation
Work Standards


Closing Date: 13 January 2025 more

Job Purpose


The Credit Manager’s objective is to assess and evaluate the lending application for Commercial clients, to minimise impairments and maximise profit. 
This role includes consistent application of the Nedbank’s credit policy, through a risk-based affordability assessment, periodic credit reviews of existing customers, and assessing the creditworthiness of potential customers... within the agreed risk parameters as set out in the Nedbank Credit Strategy.


Job Responsibilities


Validate client and supporting information through analysing and reviewing credit applications by assessing contents of documents for the proposed funding package and the viability of funding being applied for.
Appropriate client solutioning in line with clients’ business model 
Meeting client expectations by operating within the specified parameters, Service Level Agreements (SLA) and ensuring deliverables are timeously met whilst still ensuring that credit processes are adhered to including mandated official sign on all applications
Adapt to changes in Legislation by providing input to redesigning credit processes, systems, policies, and procedures where applicable, by recommending and making submissions to the relevant parties.
Support daily activities of larger team by monitoring the output, by performance and build the intellectual capital of the team.
Supporting the achievement of the business strategy, objectives, and values by reviewing Nedbank and Business Unit Plans and ensuring delivered systems, processes, services, and solutions are aligned.
Share knowledge and industry trends with team and stakeholders during formal and informal engagements.
Identify development areas and align to a personal career plan through input and feedback from leadership and ensure all personal career plan activities are completed within specified timeframe.
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.


Requirements


NQF Level 7 or Higher in a Financial or Banking related field essential 
CIMA, Credit management degree or equivalent will be advantageous.
Valid driver's license and own reliable vehicle
Min 5 Years’ Credit Assessment / Credit Evaluation and decisioning experience within Banking environment 
Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations. 
Firm understanding of legalities associated with lending and collateral
1 – 2 Years’ experience in a Team Management / Supervisory would-be advantage
Proven track-record on managing a large book.
Must be prepared to travel.


Technical / Professional Knowledge


Banking knowledge
Banking procedures
Business Acumen
Communication Strategies
Data analysis
Governance, Risk and Controls
Industry trends
Nedbank policies and procedures
Principles of financial management
Principles of project management


Behavioural Competencies


Communication
Customer Focus
Decision Making
Work Standards
Managing Work
Technical/Professional Knowledge and Skills


Closing Date  -  15 January 2024 more

Job Purpose


To execute on the innovation strategy by leading and defining key strategic focus areas to drive scale and growth within the business. 


Job Responsibilities


Execute on the innovation and transformation strategy that seeks to build relevant new propositions with a digital-first approach, by harnessing the use of various technologies and trends to materially transform... client experience.
Drive innovation through partnerships that expedite time to market and increases revenue trajectory from clients. 
Ensure robust support of all payment & innovation teams with related subject matter expertise as well as management of associated payment & innovation product risks.
Remain innovative in idea generation, process improvement and creating leading practice tools and templates for Solution Innovation (SI).
Understand the key trends in the Innovation & Payments industry, direct competitors' products and services into identification of growth opportunity for a focused execution of Solution Innovation (SI) objectives.
Manage related operational risks in collaboration with Operations and Technology, particularly in the areas of regulatory change and attendant risks, and cyber-risk and the impact of these risks on product design and performance.
Develop Product Road Map for Solution roll-out.
Participate in product approval processes of new solutions.
Ensure all related product programs are duly approved and updated.
Manage the various embedded risks in the business market risk, operational, liquidity & cost by offering support to the various teams.
Manage operational capacity and service quality with the respective partners for seamless implementation of new payment products and initiatives.
Coordinate the solution product commercialization and deal ramp up initiative for solutions & product in the Cluster.
Coordinate the engagement of Sourcing/Procurement teams in negotiations with and on boarding of outsourced service providers.
Influence the development of a cadre of skilled Product and payment professionals and relationship partners.
Work closely with Solution & Innovation Heads in the Cluster to achieve the revenue and other payment product initiatives.
Manage revenues expenses and net income for all initiatives and projects executed in the innovation workstream.
Train and update Product Managers and serve as the go-to person for Solution related opportunities.


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees
Matric / Grade 12 / National Senior Certificate


Preferred Qualification


Relevant Business Management Degree, Post graduate qualification advantageous


Minimum Experience Level

3 - 6 years


Product Management and/or Product Development, Payments and Innovation, New technology developments, Payments Products/Banking Products
Senior Stakeholder engagement


Technical / Professional Knowledge


Product management
Information technology
Digital Culture
Business Process
Networking
Problem solving skills
Organisational systems
Agile Concepts
Financial Acumen


Behavioural Competencies


Execution
Driving Innovation
Building Customer Relationships
Hyper-Collaboration
Influencing
Creating a Culture of Trust




Advert Closing Date: 10 January 2025 more

Job Purpose


To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value


Job Responsibilities


Acquire new commercial clients with... annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
Be proactive in client interaction by adding value through financial solutioning.
Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


Preferably completed a BCom (Financial Management/ Accounting)/ BSc Agri)


Minimum Experience Level


Must have 5 years Banking experience in a Portfolio Management position
Must have a minimum 2 years' experience in Retail Services/Franchise portfolio Management


Technical / Professional Knowledge


Communication Strategies
Negotiation skills
Governance, Risk and Controls
Relevant regulatory knowledge
Data Analysis and Interpretation
Relevant software and systems knowledge


Behavioural Competencies


Account Planning
Targeting Sales Opportunities
Driving Successful Customer Engagements
Sales Negotiation
Business Acumen
Building Trusting Relationships


Closing Date-06 January 2025 more

Job Purpose


To Chair disciplinary and incapacity enquiries independently and impartially to ensure substantively and procedurally fair and consistent outcomes.


Job Responsibilities


Chair enquiries in a professional, orderly and impartial manner having no prior knowledge of the facts related to the enquiry and no allegiance to either the employer or employee.     
Conduct... enquiries in accordance with the requirements of substantive and procedural fairness in compliance with the relevant Nedbank policies and legislation.    
Follow the Chairpersons guideline document respect of the conduct of the enquiry  and explain the process to the parties at the commencement of the enquiry.
Question the participants of the enquiry to determine whether there are any preliminary issues prior to commencing and making a ruling.
Listen to opening statements,  evidence, closing statements and submissions/evidence in mitigation and aggravation, by both parties.    
Ask questions of clarity to understand the evidence presented.    
Guide the process accordingly by distinguishing between relevant and irrelevant evidence.
Weigh up facts and probabilities in order to arrive at a finding and sanction, if applicable.     
Justify and give reasons in support of a finding and sanction, if applicable.     
Ensure consistency of sanction, taking into account evidence in mitigation and aggravation of sanction and inform the parties.    
Ensure that a proper record is kept of the enquiry and its outcome.    
Assist with administration relating to enquiries such as the maintenance of statistics and hearing related data (e.g. outcomes, sanction, postponements, trends) for reporting to relevant stakeholders.    
Undertake post-enquiry reviews and ensure that learnings are shared with other Chairpersons.     
Attend regular training on subject matter related to the activities and responsibilities of a chairperson of disciplinary and incapacity enquiries.     
Collaborate and engage with the Centres of Excellence and subject matter experts on the disciplinary and incapacity processes, as required.     
In collaboration with Group ER, analyse CCMA disputes which have successfully challenged the outcome of enquiries and ensure learning are applied and controls enhanced.


People Specification

Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


Advanced Diploma /National 1st Degree in Labour Law or Labour Relations or equivalent NQF qualification.  LLB is an advantage.


Minimum Experience Level


Minimum 5 years practical experience in Employee and Industrial Relations or in Chairing Disciplinary and Incapacity Hearings.


Technical / Professional Knowledge


Administration of databases
Analytical Skills
Computer Literacy
General Communication Skills
Mathematical Skills
Problem solving skills
Mediation and conflict management processes to use between managers and employees
Workflow management
Organisational structure


Behavioural Competencies


Decision Making
Resolving Conflict
Monitoring Information
Collaborating
Building Partnerships
Earning Trust


Job Post End Date: 20 January 2025 more

Job Purpose


The validation of the models used for the calculation regulatory and economic capital as well as credit impairments and the rating processes This is to contribute to the goal of best practice models in line with regulations and accounting standards (where applicable) in order to facilitate world class risk management.


Job Responsibilities


The role provides in-depth... exposure to the bank’s credit risk measurement models used for the calculation of regulatory and economic capital, as well as credit impairments. Your work will be focused on Wholesale credit models and you will be required to interact with senior modellers on a regular basis. The role offers high visibility as analyses and reports will be tabled at board level committees, the South African Reserve Bank (SARB) and the bank’s internal and external auditors.
The validation function assures the Board, the external auditors of the bank and SARB of the high standard and regulatory compliance of the credit risk models, the rating processes and IFRS 9 impairment models. You will be required to provide constructive challenge to business and recommend improvements to models as a subject matter technical expert.
The ideal candidate will blend excellent communication, report writing, project management and general credit knowledge with solid technical expertise. Developing challenger models, assisting Nedbank to optimise the number of credit models, and developing your business knowledge will take the team to the next level.
Your analyses and reports are presented at Nedbank Group Board committees, the SARB and the bank’s internal and external auditors offering high visibility across the organisation. The divisional culture emphasises development, especially of leadership and behavioural skills, as well as embracing psychological safety. The team will focus on automation, machine learning and expansion into new areas such as credit risk loss forecasting, credit stress testing and anti-money laundering during the medium term. This provides opportunities for development and establishing an organisation wide reputation for the ambitious candidate.


Deliverables


Validation of credit risk models and processes - Quantitative and qualitative validation of credit risk models and data, together with the application thereof.
Subject matter expert - Provide input/assistance in the build and refinement of credit risk models within the business clusters.
Enhancements to existing models - Independent development of models to assess potential for improvement on existing ones.
Continuous learning - Keeping abreast with emerging regulatory requirements and modelling techniques in order to fulfil the role as a subject matter expert. Conduct research into model development and     validation best practice. Independently develop alternate PD, LGD, EAD models to that currently in use.
Liaising with the stakeholders - Liaising with the business, credit, and senior modellers to ensure that the validation process and feedback are optimised. Preparing and presenting reports to senior management.
Change facilitation - Facilitate improvement in credit risk models and processes.
Organisational learning - Knowledge sharing, research and mentoring of junior staff members and graduates, including skill transfer.
Documentation - Document work performed and findings of validations. Prepare balanced and objective written communications to various stakeholders, including SARB, the external auditors of the bank and the Board.
Ad-hoc - Assisting management with various ad‐hoc tasks, reports, specific deep dives, SARB communication and analysis.


Essential Qualifications - NQF Level


Advanced Diplomas/National 1st Degrees


Preferred Qualification


Honours degree in Statistics/Mathematics/Econometrics/Finance/Actuarial Science or related quantitative discipline.


Minimum Experience Level


At least 2 years' experience in Wholesale risk modelling, validation or credit management environment – with a strong preference for AIRB or IFRS 9 modelling


Types Of Exposures


Knowledge of legislative requirements for regulatory credit capital models under the AIRB approach 
Statistical or mathematical modelling skills 
Knowledge of IFRS 9 Financial Instruments standard for the calculation of credit impairments is an advantage 
Understanding of credit modelling and rating process 
MS Office, particularly Excel (advanced user) 
SAS and VBA (preferred)


Technical / Professional Knowledge


Business Acumen
Industry trends
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Risk management process and frameworks
Business writing skills
Microsoft Excel
Quantitative Skills


Behavioural Competencies


Adaptability
Applied Learning
Earning Trust
Communication
Stress Tolerance
Driving for results
Continuous Improvement
Technical/Professional Knowledge and Skills more

Job Purpose

To execute the compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank.

Job Responsibilities


Contribute to achievement of Business... Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.
Ensure delivery of quality service by setting quality assurance standards aligned to business strategy and in line with Best Practice, ensuring data integrity through spot checks and self-reviews and using the appropriate communication channels. 
Ensure to obtain stakeholders buy-in by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.
Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.
Build trusting working relationships by regular communication, giving constant feedback and supporting others.
Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, develop, implement and monitor appropriate solutions.
Review and enhance processes and systems by identifying and recommending areas of improvements and making submissions to the relevant parties.
Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying non-adherence, communicating and formulating appropriate solutions.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.


Minimum Experience Level


3 - 5 years industry related experience


Preferred Qualification


Relevant Bachelors Degree in Law, Credit, Banking and/or Finance.


Technical / Professional Knowledge


Banking procedures
Business principles
Communication Strategies
Data analysis
Governance, Risk and Controls
Industry trends
Principles of project management
Relevant regulatory knowledge
Research methodology
Decision-making process


Behavioural Competencies


Communication
Decision Making
Building the Sales Organization
Managing Work
Quality Orientation
Technical/Professional Knowledge and Skills


Closing Date

02 January 2025 more

Nedbank is seeking a Chartered Accountant (CA) with expertise in product management and analytics to join as the Senior Financial Manager: COE. In this role, you’ll oversee financial activities, manage daily operations, and provide strategic insights to drive business decisions. You’ll lead the financial strategy for rewards programs and value-added services, optimize costs, and drive revenue... growth. Additionally, you’ll build and maintain a high-performing finance team, focusing on talent development and process improvements. Join Nedbank to shape financial strategy in a collaborative and innovative environment.


Position


Senior Financial Manager: COE


Job Purpose


To direct; add value and enable business decisions through effective consolidated financial analysis; reporting and controls across a range of business functions or companies; in line with Nedbank business strategy.


Job Responsibilities


Provide meaningful recommendations, explanations and highlights of concerns or anomalies by analysing and interrogating financial information.
Ensure accurate and timeous budgets are submitted and reviewed by ensuring that they align with key economic indicators and group strategic initiatives.
Ensure accurate financial results by reviewing reconciliations and following up on unreconciled items.
Compile Financial statements by complying with IFRS and relevant regulatory frameworks.
Comply with relevant legislation by reviewing and submitting statutory returns timeously.
Consolidate financial reports and make value added recommendations by using information from various sources.
Understand and meet stakeholders requirements through ongoing engagement.
Assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies.
Ensure relevant, best practice analysis and reporting by providing ongoing guidance and coaching to the team.
Meet deadlines and targets through prioritising effectively, planning and communicating.
Maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow.
Contribute to intellectual capital development by providing continuous motivation, mentoring, coaching and on the job skills training.
Achieve business objectives within a specific timeframes by scheduling and coordinating activities and identifying appropriate resources to perform these activities.
Manage defined risks in the finance function and risk categories at targeted levels by adhering to internal and external guidelines/policies/ procedures/business rules/ compliance and governance requirements.
Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.


Job Responsibilities Continue

Rewards:


Financial Strategy and Forecasting: Lead the development and execution of financial strategies for the rewards program, including budgeting, forecasting, and scenario analysis to ensure alignment with business goals and profitability targets.
Rewards Liability Management: Oversee the accurate accounting and reporting of rewards liabilities, including breakage assumptions, provisions, and financial entries.
Performance Analysis and Reporting: Analyse the financial performance of the rewards program, providing insights and recommendations on cost efficiency, redemption trends, and revenue optimization to senior leadership.


Value-Added Services( VAS):


Financial Oversight of VAS: Manage the financial planning, performance analysis, and reporting for all Value-Added Services (VAS), ensuring revenue growth and profitability from services like electricity, airtime, and other offerings.
Partnership Management: Collaborate with internal teams to structure financially viable VAS partnerships, including negotiating terms, revenue-sharing models, and analysing financial impact on the overall business.
Cost Optimization and Pricing Strategy: Develop and implement pricing strategies for VAS products, ensuring competitive pricing that drives customer engagement while optimizing margins and maintaining financial sustainability.


Non Interest Revenue (NIR) Reporting:


Business Intelligence: Work very closely with business intelligence team to produce volume and unit level NIR insights.
Business rules: Devising business rules and application on datasets (through business intelligence) to produce aforementioned unit level insight.
Reconciliations: Reconciliation of data insights to the general ledger to validate integrity.
Thought leadership: Business partnering to drive revenue generation, address revenue leakage and provide analytical insights.


Minimum Experience Level


5 years in financial management preferably in the financial services industry and 2 years managing others
Strong understanding of non-interest revenue and its importance in a banking context.
Ability to provide insights into NIR to support strategic decisions such as pricing and identifying revenue leakage.
Experience working with data specialists or business intelligence teams.
Ability to specify rules for data analysis and reconcile data insights with financial ledgers to ensure accuracy and integrity.
Ability to collaborate effectively with cross-functional teams, including those with technical expertise in data.
Strong communication skills to convey complex financial data to non-financial stakeholders.
Comfortable working with data, even if not directly handling SQL or other technical tools.
Ability to work with data partners to achieve common goals and bring a finance perspective to data analysis.
Experience in product management or product development is a plus, with the ability to rate their experience level.


Essential Qualifications - NQF Level


Professional Qualifications/Honour’s Degree


Preferred Qualification


Chartered Accountant


Technical / Professional Knowledge


Banking procedures
Business Acumen
Cluster specific operations
Data analysis
Governance, Risk and Controls
Industry trends
Relevant regulatory knowledge
Relevant software and systems knowledge
Remuneration policies and principles
Research methodology


Advert closing date: 13 January 2024 more

Job Purpose


To drive data and service requirements and strategy for Nedgroup Investments Retail Sales.


Job Responsibilities


Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)
Participate and support corporate responsibility initiatives for the achievement of business... strategy (e.g. Green Strategy)
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank
Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction
Conduct data systems and service-related workshops and training interventions to improve customer service
 Analyse relevant customer feedback systems and identify common trends using the CRM system
Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets
Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities
 Improve client data on all client system used by Nedgroup Investments
 Identify training courses and career progression for self through input and feedback from management
Ensure all personal development plan activities are completed within specified timeframe
Share knowledge and industry trends with team and stakeholders during formal and informal interaction
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.


Job Responsibilities Continue


Drive activation and entrench sales to improve revenue generating accounts
Focus on portfolio tilt and drive relevant products to increase revenue
Plan and implement local area marketing activities
Identify gaps in sales performance and provide training to impacted staff
Drive strategic sales levers by observing; coaching and testing for understanding
Increase sales by researching market and identifying sales opportunities and ensuring fulfillment
Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken
Improve productivity and participation through daily focus on sales levers
Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities
Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned
Identify training courses and career progression for self through input and feedback from management
Ensure all personal development plan activities are completed within specified timeframe
Share knowledge and industry trends with team and stakeholders during formal and informal interaction
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.


People Specification

We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:


High standard of personal presentation
Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges
Ability to deal with people both within the organisation and external customers.


Essential Qualifications - NQF Level


Matric / Grade 12 / National Senior Certificate


Preferred Qualification


Commerce degree in Finance or Investments


Essential Certifications




Preferred Certifications


Microsoft Office CRM certification


Minimum Experience Level


3-5 years in Asset management experience


Technical / Professional Knowledge


Communication Strategies
Data analysis
Governance, Risk and Controls
Nedbank policies and procedures
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Cluster Specific Operational Knowledge
Credit and risk Knowledge


Behavioural Competencies


Building Partnerships
Earning Trust
Energy
Facilitating Change
Innovation
Work Standards
Planning and Organizing
Customer Focus more

Job Purpose


To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 


Job Responsibilities

Client Engagement:


Address any concerns... relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.


Business Operations:


Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).


Risk and Compliance:


Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.


Nedbank Goals:


Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.


Essential Qualifications - NQF Level


Diploma


Preferred Qualification


Banking Services (example, Higher Certificate in Banking Services - NQF5)


Minimum Experience Level


Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.


Technical / Professional Knowledge


Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product


Behavioural Competencies


Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning


Closing date: 31 December 2024 more