The Role


As a Sales Team Leader – Checkoff Loans, you will play a key role in driving BAYES’ growth by leading and managing a high-performing sales team. Y
our primary responsibility will be to oversee the execution of checkoff loan sales strategies, ensure strong performance against targets, and maintain productive relationships with institutional partners.
You will guide and motivate... your team to deliver results, while collaborating with internal departments to optimize processes and enhance customer experience.
This position is ideal for a results-driven leader with excellent people management skills, deep knowledge of the lending space, and a passion for building impactful partnerships.


Key Responsibilities


Find New Partners - You’ll scout out new business opportunities and partnerships (Employers and suppliers) that can help BAYES reach more customers and offer more financial solutions. 
Negotiate & Close Deals - You’ll handle the discussions and negotiations with potential partners, working to establish win-win agreements that benefit both parties.
Collaborate closely with the Sales Partnership Officer in identifying, onboarding, and maintaining relationships with employers, suppliers, and existing partners.
Coordinate partner communications, ensuring timely responses and follow-ups.
Scheduling and preparing for partner meetings, including taking minutes and tracking action items.
Prepare proposals, presentations, and partnership documentation (MOU’s).
Support the onboarding process of new partners to ensure smooth integration with BAYES systems.
Assist in organizing and conducting client training sessions as needed.
Work closely with Marketing, Customer Service, Collections, and Logbook teams to ensure partnership activities are aligned and executed effectively.
Maintain records of partnership activities, pipeline, and performance metrics.
Prepare reports and summaries for review by the sales partnership officer and management.
Provide administrative and logistical support for negotiations, partner events, and other partnership initiatives.
Collaborate closely with the sales partnership officer to ensure timely and effective collections from partners.
Perform any other related duties as assigned.


Skills and Expertise


At least 1-3 years of experience in Checkoff sales, business development, sales support, or partnership coordination, ideally on Check-off loans partnerships with a Digital credit provider or microfinance. 
Strong organizational and time-management skills with the ability to handle multiple tasks.
Negotiator and know how to bring people to the table and find common ground.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office/Google Workspace (Word, Excel, PowerPoint, Docs etc).
Detail-oriented and able to maintain accurate records and reports.
A proactive team player, eager to learn and grow in checkoff loans partnership management.
Ability to adapt to a fast-paced microfinance environment. more

Company: Pi Capital Ltd (trading as BAYES)

Reports to: Partnership Sales Officer

The Role

As a Sales executive - check off partnerships, you will provide critical support to the Partnership Sales Officer in driving BAYES’ Checkoff Partnerships initiatives. Your role will ensure the smooth execution of partnership activities, efficient coordination with internal teams, and seamless support... to external partners. This position is ideal for someone organized, proactive, and passionate about strategic partnership development in the digital lending space.

Key Responsibilities


Collaborate closely with the Sales Partnership Officer in identifying, onboarding, and maintaining relationships with employers, suppliers, and existing partners.
Coordinate partner communications, ensuring timely responses and follow-ups.
Scheduling and preparing for partner meetings, including taking minutes and tracking action items.
Prepare proposals, presentations, and partnership documentation (MOU’s).
Support the onboarding process of new partners to ensure smooth integration with BAYES systems.
Assist in organizing and conducting client training sessions as needed.
Work closely with Marketing, Customer Service, Collections, and Logbook teams to ensure partnership activities are aligned and executed effectively.
Track and escalate any partnership-related issues to the Partnership Sales Officer or relevant teams.
Maintain records of partnership activities, pipeline, and performance metrics.
Prepare reports and summaries for review by the sales partnership officer and management.
Provide administrative and logistical support for negotiations, partner events, and other partnership initiatives.
Collaborate closely with the sales partnership officer to ensure timely and effective collections from partners.
Perform any other related duties as assigned.


Skills and Expertise


At least 1-2 years of experience in sales, business development, sales support, or partnership coordination, ideally on Check-off loans partnerships with a Digital credit provider or microfinance. 
Strong organizational and time-management skills with the ability to handle multiple tasks.
Negotiator and know how to bring people to the table and find common ground.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office/Google Workspace (Word, Excel, PowerPoint, Docs etc).
Detail-oriented and able to maintain accurate records and reports.
A proactive team player, eager to learn and grow in partnership management.
Ability to adapt to a fast-paced microfinance environment.


We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service! more

Department: Log Book Loans

Reports to: Head of Credit and Operations

Direct Reports: Sales Executives and Sales team leads

Job Purpose

The Product manager – Logbook Loans will play a strategic leadership role within the Logbook Loans Department, driving departmental growth, overseeing a team of credit officers and sales team leads, ensuring high team performance, and leading innovation... initiatives. This role is accountable for managing the entire logbook loan credit lifecycle while setting standards for credit quality, operational efficiency, and portfolio growth. The product manager will also combine deep product knowledge, strong leadership capability, and a forward-thinking approach to product development and market responsiveness.

Key Responsibilities


Oversee the daily operations of the Logbook Loans department, ensuring that all activities align with the company’s strategic goals and credit policies.
Drive portfolio growth by sourcing new business, identifying leads, and fostering relationships with prospective clients through networking, marketing, and outreach initiatives.
Support and lead sales team leads, providing guidance, mentorship, and strategic direction to ensure they meet and exceed their monthly business development targets.
Monitor and set monthly performance targets for both individual team members and the department as a whole, ensuring alignment with business objectives.
Regularly conduct performance reviews for team members, providing feedback and developing action plans for continuous improvement.
Ensure all credit processes are thoroughly followed, from application to disbursement, with strict adherence to internal credit policies, collateral verification, and regulatory requirements.
Take ownership of risk management, closely monitoring the performance of the loan portfolio and implementing early intervention strategies for delinquent accounts.
Continuously identify innovative approaches to credit evaluation, loan structuring, and product offerings, keeping the department competitive and responsive to customer needs.
Serve as a strategic advisor to leadership, providing insights on market trends, customer feedback, and product performance to drive improvements and new initiatives.
Promote a customer-first approach, ensuring that all clients receive high-quality service, quick responses, and transparent communication throughout their loan lifecycle.
Lead efforts to streamline operations, including improving loan origination processes, reducing turnaround times, and increasing overall departmental efficiency.
Champion digital transformation, driving the adoption of loan management technology and process automation to improve operational efficiency and customer experience.
Ensure that all documentation is compliant with both internal standards and external regulatory frameworks, ensuring the department is audit-ready at all times.
Assist in the onboarding process for new staff, ensuring they are trained on products, policies, and departmental procedures.
Actively participate in training and development programs, ensuring your team stays updated on industry trends and best practices.
Perform any additional tasks or responsibilities assigned by management as needed.


Qualifications & Skills


Relevant Bachelor’s degree or Diploma from a reputable institution.
At least 4 years of relevant experience in Logbook or similar secured lending products.
Proven ability to lead teams, conduct appraisals, and drive performance improvement.
Ability to collaborate with colleagues and contribute to a positive team environment.
Advanced credit appraisal skills with strong understanding of risk management.
Demonstrated ability to identify and implement new product ideas and process improvements.
Excellent interpersonal and communication skills, capable of influencing both internal teams and clients.
Proficient in MS Office Suite and credit/loan management systems; experience with CRM tools is an added advantage.
Strong business development skills with a record of meeting or exceeding growth targets.


We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service! more

Department: Log Book Loans

Reports to: Product manager - Logbook Loans

Direct Reports: Sales executives

Job Purpose

The Sales team lead will be responsible for driving the growth of the logbook business by acquiring new clients, managing customer relationships, and leading a team of sales executives. This role involves recruiting, training and supporting sales executives to ensure they... meet and exceed both individual and team sales targets. The team leader must be able to effectively drive their individual sales targets while also motivating and guiding the team to achieve collective goals. 

Key Responsibilities:


Sales Growth: Drive personal sales targets while actively working to achieve team-wide sales objectives. 
Customer acquisition: Acquire new customers and nurture relationships with potential customers to grow the company’s loan book by sourcing new logbook loan applications to increase sales and business growth.
Team Leadership & Management: Recruit, onboard and train new sales executives, ensuring they are equipped to meet both individual and team sales targets.
Lead Generation: Identify and generate leads for logbook loans through targeted marketing, networking, and outreach efforts.
Leadership: Lead by example by achieving personal sales targets and inspiring the team to do the same.
Guidance and support: Provide ongoing coaching, guidance, and support to sales agents to ensure their success in meeting or exceeding set targets.
Team Performance: Set clear performance expectations for the team and track progress regularly to ensure alignment with overall goals. 
Sales Strategy: Organize and lead regular sales meetings to review progress, celebrate achievements, and strategize on overcoming challenges.
Sales Targets & Performance: Actively pursue and meet personal sales targets, while ensuring the team meets or exceeds collective sales goals.
Customer Relationship Management: Maintain strong, ongoing relationships with key customers, ensuring high levels of satisfaction and repeat business.
Customer Focus: Handle customer inquiries, concerns, and complaints promptly and professionally, ensuring that customer needs are met.
Customer Retention Strategies: Implement customer engagement strategies to increase loyalty and retention, both personally and across the team.
Sales Agent Development: Create and implement training programs for sales executives to improve their product knowledge, sales techniques, and overall performance.
Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to help agents grow, meet their targets, and contribute to the team’s success.
Reporting: Prepare and present regular reports on personal and team sales performance, customer acquisition, and progress towards targets.
Records Management: Ensure all sales documentation, contracts, and reports are accurately maintained and submitted.
Innovation: Bring innovative ideas to the table to improve the logbook product offering and sales processes.
Process Improvement: Continuously evaluate and optimize internal processes to increase efficiency and effectiveness, ensuring better service delivery and customer satisfaction.


Qualifications and Skills Requirements:


Education: Relevant Bachelor’s degree or Diploma from a reputable institution.
Experience: At least 2 years of experience in selling logbook loans or similar secured lending products.
Communication Skills: Strong verbal and written communication skills, with the ability to engage effectively with clients and team members.
Team Player: Ability to collaborate with colleagues and contribute to a positive team environment.
Computer Skills: Proficient in Microsoft Office Suite and loan management software.
Customer Focus: Strong customer service orientation, with a keen understanding of commercial and business needs.
Attention to Detail: Highly organised, with a strong focus on accuracy and thoroughness in all tasks.
Sales Expertise: Demonstrated ability to close sales, build client relationships, and meet targets.


We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service! more

As a Sales Partnership Assistant, you will provide critical support to the Partnership Sales Officer in driving BAYES’ Checkoff Partnerships initiatives. Your role will ensure the smooth execution of partnership activities, efficient coordination with internal teams, and seamless support to external partners. This position is ideal for someone organized, proactive, and passionate about strategic... partnership development in the digital lending space.

Key Responsibilities


Assist the Partnership Sales Officer in identifying, onboarding, and maintaining relationships with employers, suppliers, and existing partners.
Coordinate partner communications, ensuring timely responses and follow-ups.
Support in scheduling and preparing for partner meetings, including taking minutes and tracking action items.
Help with preparation of proposals, presentations, and partnership documentation (MOU’s).
Support the onboarding process of new partners to ensure smooth integration with BAYES systems.
Assist in organizing and conducting client training sessions as needed.
Work closely with Marketing, Customer Service, Collections, and Logbook teams to ensure partnership activities are aligned and executed effectively.
Track and escalate any partnership-related issues to the Partnership Sales Officer or relevant teams.
Maintain records of partnership activities, pipeline, and performance metrics.
Prepare reports and summaries for review by the Partnership Sales Officer and management.
Provide administrative and logistical support for negotiations, partner events, and other partnership initiatives.
Perform any other related duties as assigned by the business.


Skills and Expertise


At least 1-2 years of experience in sales support, partnership coordination or business development support, ideally on Check-off partnerships with a Digital credit provider or microfinance.
Strong organizational and time-management skills with the ability to handle multiple tasks.
Negotiator and know how to bring people to the table and find common ground.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office/Google Workspace (Word, Excel, PowerPoint, Docs, Sheets).
Detail-oriented and able to maintain accurate records and reports.
A proactive team player, eager to learn and grow in partnership management.
Ability to work well under pressure and adapt to a fast-paced microfinance environment.
We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service! more

The Role


As a Sales Partnership Assistant, you will provide critical support to the Partnership Sales Officer in driving BAYES’ Checkoff Partnerships initiatives. Your role will ensure the smooth execution of partnership activities, efficient coordination with internal teams, and seamless support to external partners. This position is ideal for someone organized, proactive, and passionate... about strategic partnership development in the digital lending space.


Key Responsibilities


Assist the Partnership Sales Officer in identifying, onboarding, and maintaining relationships with employers, suppliers, and existing partners.
Coordinate partner communications, ensuring timely responses and follow-ups.
Support in scheduling and preparing for partner meetings, including taking minutes and tracking action items.
Help with preparation of proposals, presentations, and partnership documentation (MOU’s).
Support the onboarding process of new partners to ensure smooth integration with BAYES systems.
Assist in organizing and conducting client training sessions as needed.
Work closely with Marketing, Customer Service, Collections, and Logbook teams to ensure partnership activities are aligned and executed effectively.
Track and escalate any partnership-related issues to the Partnership Sales Officer or relevant teams.
Maintain records of partnership activities, pipeline, and performance metrics.
Prepare reports and summaries for review by the Partnership Sales Officer and management.
Provide administrative and logistical support for negotiations, partner events, and other partnership initiatives.
Perform any other related duties as assigned by the business.


Skills and Expertise


At least 1-2 years of experience in sales support, partnership coordination or business development support,  ideally on Check-off partnerships with a Digital credit provider or microfinance. 
Strong organizational and time-management skills with the ability to handle multiple tasks.
Negotiator and know how to bring people to the table and find common ground.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office/Google Workspace (Word, Excel, PowerPoint, Docs, Sheets).
Detail-oriented and able to maintain accurate records and reports.
A proactive team player, eager to learn and grow in partnership management.
Ability to work well under pressure and adapt to a fast-paced microfinance environment.




 

We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service! 

How to Apply

If you meet the above qualifications and are eager to contribute to the success of BAYES, please submit your application to hr@bayes.co.ke. Kindly use “ Sales Partnership assistant ” as the subject line and include your salary expectation in the application. more

We are seeking a detail-oriented and analytical Accountant to oversee Pi Capital Ltd’s financial operations. This role involves maintaining accurate financial records, preparing insightful reports, managing liquidity, supporting audits, and ensuring compliance with internal and external financial regulations. The ideal candidate will bring a strong understanding of financial analysis, budgeting,... reconciliation, and cost control, playing a key role in driving financial health and operational efficiency.


Key Responsibilities


Financial records maintenance-Ensure accurate and up-to-date maintenance of the company’s financial records by recording all transactions in a timely manner, maintaining a clear audit trail, and ensuring entries are properly classified according to applicable financial reporting standards and internal policies.
Financial reporting-Prepare and share comprehensive weekly and monthly
management financial reports, ensuring accuracy, completeness, and timeliness.
Reports should enable leadership to make data-driven decisions and include key insights, performance trends, and relevant financial metrics.
Financial analysis-Interpret financial results to identify trends, variances, and areas for improvement. Provide actionable recommendations that support the company’s financial health, optimize operational efficiency, and enhance profitability through informed analysis and benchmarking.
Float management-Monitor and maintain Pi Capital’s float balances across various platforms including M-Pesa, B2C portal, and bills payment portal. Ensure sufficient liquidity at all times while minimizing idle funds and promptly resolving discrepancies or mismatches.
Expense monitoring-Track and control operational expenses and other related costs.
Regularly analyze expenditure patterns to flag anomalies and support cost-control measures aligned with company goals.
Internal auditing-Conduct routine internal audits to ensure adherence to company policies, financial regulations, and best practices. Evaluate existing systems and controls, document findings, and propose practical improvements to strengthen internal processes and risk management.
Reconciling: Perform daily reconciliation of all financial transactions within the system and across external platforms integrated with the Bayes platform. Investigate and resolve variances, ensuring all records match with actual cash flows and system balances.
Oversee the day-to-day operations of Pi Capital Ltd’s accounting function, ensuring tasks are completed accurately, efficiently, and in line with company policies.
Data entry-Accurately post all financial transactions in the company’s accounting software, ensuring correct categorization and documentation of income, expenses, assets, and liabilities. Maintain records in an orderly, auditable, and retrievable format.
Monthly reconciliation-Perform comprehensive reconciliations on a monthly basis, including but not limited to bank accounts, customers’ loan accounts, and accounts
payables. Document findings clearly and ensure discrepancies are investigated and resolved promptly.
Cost reduction-Identify operational inefficiencies or areas of financial leakage.
Conduct regular reviews and propose cost-reduction strategies that do not compromise service delivery or compliance standards.
Budgeting-Prepare detailed cash flow forecasts, operational budgets, and capital expenditure plans, aligning them with the company’s financial targets and strategic direction. Ensure budgets are based on realistic assumptions and historical performance data.
Variance analysis-Generate regular variance reports comparing actual results to budgeted figures. Analyze deviations, provide explanations, and recommend corrective actions or adjustments to future planning where necessary.
External relationships-Build and maintain professional relationships with key external
stakeholders, including auditors, banks, statutory authorities, and service providers.
Ensure timely submission of statutory obligations and represent the company’s financial interests effectively.
Automation-Identify and recommend opportunities for automation and system improvements within the finance function. Support implementation of technology solutions that enhance accuracy, reduce manual work, and streamline processes.
Any other duty assigned by your supervisor or as determined by the business needs.
Duties may evolve in line with company growth and operational complexity.


Qualifications


Skills Required
Technical Accounting Skills:Strong understanding of accounting principles and financial reporting standards.Proficiency in accounting software
Analytical Skills:Ability to interpret financial data and provide actionable insight.
Attention to Detail:High accuracy in data entry and reconciliation.
Financial Analysis:Ability to analyze financial performance and suggest improvements.
Communication Skills:Strong written and verbal communication for preparing reports
and interacting with stakeholders.
Organizational Skills:Ability to manage multiple tasks and deadlines effectively.


Educational Requirements


A Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is required.
A minimum of 3 years of relevant experience in the fintech, microfinance, or broader financial services industry.
Professional certification such as CPA (Certified Public Accountant) or ACCA (Association of Chartered Certified Accountants) is highly preferred and considered a strong advantage.
We are excited to have you as part of our team and look forward to your contributions in delivering excellent customer service! more

We’re looking for a dynamic and driven Partnership Sales Officer – Check off partnerships,BNPL to join our team. In this role, you’ll be at the heart of our efforts to bring in new partners who can help us grow and improve our Checkoff and BNPL Partnerships loans. 
You’ll play a key part in identifying potential partnerships with employees and suppliers and nurturing relationships that align... with our mission. 


What You’ll Do 


Find New Partners: Your job will be to scout out new business opportunities and  partnerships (Employers and suppliers) that can help BAYES reach more customers  and offer more financial solutions. 
Build Strong Relationships:You’ll ensure that we’re on the same page with our  partners and that we’re both working towards common goals. 
Negotiate & Close Deals: You’ll handle the discussions and negotiations with potential  partners, working to establish win-win agreements that benefit both parties. 
Work Closely with Teams: You’ll collaborate with our sales, product, and marketing  teams to ensure that our partnerships are aligned with what BAYES needs and that  we’re offering the best solutions to our partners. 
Track Success: After a partnership is formed, you’ll stay engaged to make sure things  are running smoothly. You’ll evaluate the performance of our partnerships and  suggest ways to improve and grow them. 
Stay Informed: The world of digital lending and fintech is constantly changing. You’ll  bring fresh insights into the team and help BAYES stay ahead of the curve. 


What We’re Looking For: 


You have at least 2-3 years of experience in partnership management, business  development, or sales ideally on Check off partnerships with a Digital credit provider  or microfinance. 
Hands on experience in selling check off partnership loans. 
You're an effective communicator with the ability to build strong relationships and  connect with people. 
You’re a negotiator and know how to bring people to the table and find common  ground. 
You’re self-motivated and can manage your time and priorities well. You’re also a  team player who enjoys working together to solve challenges. 
You’re passionate about your role and the potential it has to transform BAYES. more

Position Summary: 


The Assistant Collections Team Lead plays a pivotal role in driving collection performance and ensuring the timely recovery of outstanding debts. This individual will support the Collections Team Leader in managing the team, achieving collection targets, improving processes, and maintaining strong customer relationships. The Assistant Collections Team Lead will also take... on direct collections responsibilities and step in for the Team Leader in their absence. 


Key Responsibilities: 


Drive Collection Targets: 
Monitor daily, weekly, and monthly collection goals, ensuring that the collections team consistently meets or exceeds set targets. 
Implement strategies to enhance team performance and improve the efficiency of the collection process. 
Provide coaching, guidance, and support to team members, helping them achieve both individual and team targets. 
Engage in Direct Collections: 
Proactively engage in follow-ups with debtors to ensure timely payments. 
Take responsibility for managing complex or high-priority accounts that require immediate attention and resolution. 
Actively contact clients or customers to collect outstanding payments while maintaining a professional and empathetic approach. 
Deputize the Collections Team Leader: 
Step in for the Collections Team Leader during their absence, assuming all team management responsibilities. 
Collaborate with the Team Leader to set departmental strategies, goals, and  key performance indicators (KPIs). 
Assist in the recruitment, training, and development of collections team  members to ensure they have the necessary skills to meet performance  expectations. 
Address escalated issues, customer disputes, and challenges within the collections process, providing prompt resolutions. 
Provide regular feedback to the Team Leader on the team's performance, challenges, and areas for improvement. 
Reporting & Documentation: 
Maintain accurate records of all collections activities, including debtor communications, payment status, and account updates. 
Generate regular reports on team performance, outstanding balances, and  trends in customer payments. 
Prepare updates and reports for senior management, outlining successes, challenges, and opportunities for improvement. 
Process Improvement: 
Continuously analyze the collections process to identify inefficiencies and  areas for optimization. 
Suggest and implement improvements that enhance collections outcomes,  reduce delinquencies, and improve overall departmental performance. 
Customer Relationship Management: 
Build and nurture strong relationships with clients to encourage timely  payments and repeat business. 
Address any customer concerns, disputes, or complaints professionally and  seek resolution to maintain a positive customer experience. 


Qualifications: 


A degree or diploma in a business-related field. 
At least 4 years of experience in a credit collections role, preferably within a  microfinance, EDC, or Digital Lending company. 
Minimum of 1 year of experience in managing or supervising a collections team. 
Professional training or certification in credit management is an added advantage. 
Strong communication and negotiation skills, with the ability to manage difficult  conversations effectively. 
A results-driven individual who thrives in a target-oriented environment. 
Knowledge of microfinance industry regulations, policies, and best practices is a plus. 


Additional Skills and Attributes: 


Strong team management abilities. 
Ability to adapt to a fast-paced and dynamic work environment. 
Proficient in using collections software, CRM systems, and Microsoft Office Suite (Excel,  Word, PowerPoint). 
High level of integrity and a customer-focused mindset. more

The Credit Officer– Logbook Loans will be responsible for managing the end-to-end credit process for logbook loan applications, from assessing client eligibility to disbursing funds and ensuring compliance with company policies and regulations. This role involves conducting thorough credit assessments, evaluating collateral (logbooks), and managing customer relationships to ensure timely repayment... and risk mitigation. This position plays a critical role in driving business growth by maintaining a balance between effective loan issuance and minimizing credit risk.

 Key Responsibilities:


Business Development: Build and nurture relationships with potential customers to grow the company’s loan book by sourcing new logbook loan applications.
LeadGeneration: Identify and generate leads for logbook loans through targeted marketing, networking, and outreach efforts.
Self-Motivation&Deadlines: Demonstrate a proactive approach in driving sales and achieving targets, while adhering to deadlines and aligning with the company culture.
CreditAppraisals&Reviews: Conduct comprehensive credit appraisals, perform financial analysis, and present findings to the credit committee for approval.
Sales Strategy: Develop targeted sales plans, create lead lists, and execute activities to expand the customer base.
Sales Execution: Conduct daily sales calls to prioritize leads, manage relationships, and successfully close loan deals.
Compliance: Ensure that all loan applications meet the company’s credit policies and regulatory guidelines.
Customer Relationship Management: Strengthen relationships with existing clients while developing new opportunities within the designated market segment to meet Asset-Based Finance targets.
Process Improvement: Continuously evaluate business processes and suggest improvements to increase operational efficiency and effectiveness.


 Qualifications andSkillsRequirements:


Education: Relevant Bachelor’s degree or Diploma from a reputable institution.
Experience: At least 2 years of experience in selling logbook loans or similar secured  lending products.
Communication Skills: Strong verbal and written communication skills, with the ability to engage effectively with clients and team members.
Team Player: Ability to collaborate with colleagues and contribute to a positive team environment.
Computer Skills: Proficient in Microsoft Office Suite and loan management software.
Customer Focus: Strong customer service orientation, with a keen understanding of commercial and business needs.
Attention to Detail: Highly organized, with a strong focus on accuracy and thoroughness in all tasks.
Sales Expertise: Demonstrated ability to close sales, build client relationships, and meet targets. more

Position Overview:
We are seeking a dynamic and results-driven Sales Manager to lead our business and digital loans sales team. The Sales Manager will be responsible for driving business growth through the acquisition of new clients and the expansion of existing client relationships. The ideal candidate will possess a strong background in sales leadership, a deep understanding of the... microfinance/financial industry, and a passion for driving financial inclusion.
Key Responsibilities:

Develop and implement strategic sales plans to achieve business loan targets and objectives.
Build, motivate, and mentor a team of sales representatives to achieve individual and team targets.
Identify and pursue new business opportunities through market research, networking, and lead generation activities.
Build and maintain strong relationships with SMEs, entrepreneurs, and business owners to understand their financial needs and offer tailored loan solutions.
Collaborate with internal stakeholders, including credit risk analysts and loan officers, to ensure timely and accurate processing of loan applications.
Monitor sales performance metrics, analyse sales data, and generate regular reports to track progress towards targets and identify areas for improvement.
Stay abreast of industry trends, competitor activities, and regulatory developments to inform strategic decision-making and market positioning.
Provide ongoing training, coaching, and support to sales team members to enhance their skills and capabilities.
Represent the company at industry events, conferences, and client meetings to promote our products and services and build brand awareness.
Uphold compliance with regulatory requirements, internal policies, and ethical standards in all sales activities.

Qualifications:

Bachelor's degree in business administration, finance, marketing, or related field.
Proven 5+ years of experience with a track record of success in sales leadership roles, preferably within the microfinance or financial services industry. (Experience in BNPL, Check off loans partnership and logbook loans)
Strong understanding of business lending products, credit risk assessment, and loan underwriting processes.
Excellent leadership, communication, and interpersonal skills with the ability to inspire and motivate a team.
Demonstrated ability to develop and execute strategic sales plans to achieve business objectives.
Sound analytical and problem-solving skills with the ability to interpret sales data and make data-driven decisions.
Proactive mindset with a strong drive for results and a commitment to customer satisfaction.
Ability to work effectively in a fast-paced, dynamic environment with changing priorities.
Knowledge of local market dynamics, regulatory requirements, and competitive landscape.
Proficiency in Microsoft Office Suite and CRM software. more

In this role, you will be responsible for delivering exceptional customer service experiences to our clients. You will play a crucial role in addressing inquiries, resolving issues, and providing guidance related to our digital lending and logbook loan services. Additionally, you will be tasked with fostering strong relationships with relevant stakeholders. If you are passionate about customer... service and eager to make a difference, we would loveto hear from you!
Key Responsibilities:

Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
Provide accurate and timely information regarding our digital lending and logbook loan products, including application processes, eligibility criteria, and repayment terms.
Assist customers in navigating our online platform, including account registration, loan applications, and document submissions.
Address customer concerns and inquiries with professionalism and empathy, ensuring prompt resolution.
Collaborate with internal teams (operations, collections) to ensure seamless customer experiences.
Educate customers on financial literacy, responsible borrowing practices, and loan repayment strategies.
Adhere to regulatory guidelines and company policies to protect customer information and ensure compliance.
Maintain accurate records of customer interactions, inquiries, and resolutions.
Participate in training and professional development programs to stay updated on industry trends and best practices.
Respond efficiently to customer inquiries on our text-based chat platform (Fresh Chat) and social media channels (Facebook, Twitter, Instagram, Google Play).
Handle inbound calls and resolve queries related to all loan products.
Ensure daily contact with allocated accounts to enhance customer satisfaction.
Collect and report customer feedback to improve loan products and the borrowing experience.
Conduct customer education calls to guide clients on maximizing our loan products.
Act as a brand ambassador, marketing our products during customer interactions.
Assist in payment reconciliations and perform any other duties assigned by your supervisor.

Qualifications:

Bachelor’s degree or Diploma in Business Administration or a related field preferred.
Proven 5 years of experience in customer service, preferably within the Micro Finance Services industry.
Excellent verbal and written communication skills, capable of articulating complex information clearly.
Strong interpersonal skills with the ability to empathize while maintaining professionalism.
Proficiency in digital communication channels and Microsoft Office applications.
Detail-oriented with exceptional organizational and multitasking abilities.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Knowledge of lending principles, credit products, and regulatory requirements is preferred.
Commitment to delivering exceptional customer experiences and building long-term client relationships.
High integrity and a strong work ethic. more