Job Summary

Provide excellent support and assistance to M-Gas customers so that they are completely satisfied with the M-Gas service and are delighted to use M-Gas for their cooking.

Job Details


Respond to customer enquires in person, by phone and online helpfully and promptly.
Take responsibility for resolving customer issues and makes sure that they are resolved... promptly. 
Maintain record of customer communications in CRM and other systems 
Acknowledge and resolve customer complaints.
Process orders, customer applications, and requests.
Maintain customer records.
Compile and distribute daily reports on customer products and credit usage.
Perform customer follow up to ensure that they are enjoying the product.
Identify and report computers system incidents to the technical team and the relevant managers.
Make recommendations to improve customer service and business processes and systems.
Prepare schedules for customer visits by technicians and sales representatives as required.
M-Gas offers 24-hour customer service. Agents are expected to work agreed shifts.


Requirements


Degree/ Diploma in any field
Experience working with customer support
Good communication skills on the telephone and in-person
Friendly and helpful interpersonal style 
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Attention to detail.
Fluent in English and Kiswahili more

The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:
Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
Addressing customer concerns by resolving issues and responding to complaints effectively.
Providing... technical support for the installation, use, and maintenance of smart meters.
Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products. This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.


Job Details


Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
Satisfactorily take the customer through the contract ahead of installation
Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration.
Ensure the customer/user is present at the time of installation.
Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
Responsible for giving honest feedback to operations on any consumer complaints.
Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
In charge of the volume per sales area and increasing consumption of the Customers assigned/ allocated to them
In charge of the customer service by communicating correctly any messages intended to our customers.
Resolving customers delivery concerns and escalating all matters to the responsible persons
Plays a role in giving vital information to the organization around the competitors activities
Manages and maintains all the customers’ accounts in each area.
Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new placements.
Providing feedback from the customer on any issues arising on time.
Execute any other duties as may be assigned by management from time to time.


Requirements


Experience working as a Sales Rider and Customer Acquisition and Customer Support
Form 4 Certificate, Sales qualification, College education and at least 2 years working in sales and customer service role.
Valid Driving License with appropriate NTSA Stamps more

Responsible for delivering assets to customers and providing support to sales personnel in the installation and maintenance of smart meters.

Job Details


Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
Responsible for Replenishment of used LPG on time.
Responsible for the safe keeping of the support resources... provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
Responsible for efficient and timely delivery of the orders to the intended customers. Orders are categorized into Cylinders that are near depletion or new placements.
Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
Responsible for managing the vehicle by economically and safely driving to the required destinations and according to designated routes.
In charge of the load on the vehicle and all under possession from the company including spare wheel, jack and wheel spanners, life savers, Radio face and any other accessories assigned to the vehicle. The Technician should always be able to account for the inventory he is carrying and the marketing materials.
Execute any other duties as may be assigned by Management from time to time.
Responsible for timely reporting of every defect on the vehicle to the Maintenance team through the provided channels e.g. technology or sheet and conducting vehicle pre-trip check as required.
In charge of customer service by communicating correctly any messages intended to our customers.
Resolving customers delivery concerns and escalating all matters to the responsible persons
Responsible for correct assembly of the smart meter and resolving any matters arising or escalating any challenge faced during assembly.
Providing feedback from the customer on any issues arising time.


Requirements


Experience working as a Rider.
Form 4 Certificate, Sales qualification, College education and at least 2 years working as a rider.
Valid Driving License with appropriate NTSA Stamps more

Instructional Design and Content Development


Work with SMEs and stakeholders to identify learning objectives, content requirements, and the target audience’s needs.
Develop instructional materials, storyboards, and e-learning content that align with established learning goals and adult learning principles.
Use instructional design models (e.g., ADDIE, SAM) to create structured,... learner-centered courses that engage and educate effectively.
Develop assessments, quizzes, and interactive elements that reinforce learning objectives and measure learner progress. Design micro-learning elements into training programs.
Ensure content is SCORM-compliant and easily integrated into the LMS, following best practices for compatibility and functionality.
Manage multiple design projects simultaneously, prioritizing tasks, tracking progress, and meeting deadlines without compromising quality in the dynamic environment.


Graphic Design and Digital Media Production


Create visually compelling graphics, infographics, templates, icons, and other visual elements that support and enhance instructional content.
Apply branding guidelines to ensure all materials maintain a consistent look and feel aligned with the company’s visual identity.
Design and develop multimedia elements, such as video tutorials, screen recordings, animations, and voice-over narration to support learning materials.
Optimize digital assets for online delivery, ensuring high-quality visuals and smooth user experience across devices.
Stay up-to-date with trends in multimedia and digital content creation, recommending new formats and media types that can improve learner engagement and retention.


E-Learning Development for LMS


Utilize e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise) to build interactive, multimedia-rich online courses tailored to LMS delivery.
Collaborate with LMS administrators to upload, organize, and maintain course content within the LMS, ensuring courses are accessible and responsive on multiple devices.
Test e-learning modules within the LMS for functionality, accessibility, and responsiveness, troubleshooting any issues that may arise.
Use data analytics and user feedback from the LMS to assess learner engagement and identify opportunities for content improvement.
Use best practice to align microlearning & social learning into the LMS to ensure retention and collaboration.


Evaluation and Continuous Improvement


Edit and perform quality assurance (QA) on own work and others work. 
Implement user feedback, performance data, and other forms of evaluation to continuously improve the quality and effectiveness of learning materials.
Regularly update e-learning content and graphic assets to keep them current, relevant, and aligned with the latest design and instructional best practices.
Use analytics from the LMS to assess learner engagement, course completion rates, and other metrics, and make data-driven adjustments to content as needed.


Training Delivery 


Conduct Training of Trainers (TOT) sessions to standardize content delivery.
Facilitation Excellence: Deliver impactful and interactive training sessions that cater to diverse learning styles using interactive methodologies and blended learning techniques.
Ensure training materials are accessible in the LMS after a physical/ online training is conducted to act as a reference point.


Team Management


Ensure timely and accurate completion of the master training tracker & uploading of training reports within 48 hours of training of your team members.
Ensure the weekly tracker is updated by your team members.
Manage your team’s productivity and attendance.
Conduct monthly KPI – one on one discussions with team members.


Requirements

Qualifications and Experience


Diploma/Bachelor’s degree in Graphic Design, Instructional Design, Educational Technology, Multimedia Design, or a Human Resources/ L&D related field.
Minimum of 2 year of experience in instructional design and graphic design, with a portfolio showcasing LMS content, graphic design, and multimedia projects is preferred.
Certification in instructional design, graphic design, or e-learning development (e.g., ATD, AIGA, or similar) is a plus.
Expertise in graphic design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign ), Canva & Capcut, with a keen ability to create visually compelling layouts, compositions, and designs.
Skilled in utilizing e-learning authoring tools, including Articulate Storyline, Adobe Captivate, and Articulate Rise, to design and deliver engaging, interactive digital learning content.


Competencies and Skills

Technical Competencies


Instructional Design: Proficient in instructional design principles, adult learning theories, and models such as ADDIE or SAM to create effective learning content.
Graphic Design: Expert in graphic design software (e.g., Adobe Creative Suite: Photoshop, Illustrator, InDesign, Capcut) with a strong eye for visual composition, layout, and color.
E-Learning Authoring Tools: Skilled in using e-learning authoring tools like Articulate Storyline, Adobe Captivate, and Articulate Rise to create engaging, interactive content.
LMS Proficiency: Familiarity with Learning Management Systems (e.g., Moodle, Canvas, Talent LMS or similar) to upload, organize, and manage learning content.
Multimedia Production: Experience in creating multimedia elements, such as videos, animations, and interactive simulations, using tools like Capcut, Adobe After Effects, Camtasia, or other multimedia software.


Behavioral Competencies


Creativity and Innovation: Ability to conceptualize visually appealing and effective learning experiences that capture and maintain learner attention.
Attention to Detail: Strong attention to detail in graphic design, content accuracy, and quality control throughout the instructional design process.
Project Management: Strong interpersonal skills with the ability to manage multiple projects, work collaboratively with SMEs, project stakeholders, and team members to ensure the success of a project.
Communication: Strong verbal and written communication skills, with the ability to clearly present ideas and explain complex concepts.
Learner-Centric Mindset: Empathy for diverse learners and a commitment to creating accessible and inclusive learning experiences.
Quality Control: Ability to edit and perform quality assurance (QA) on your own work and others. The ability to handle multiple priorities in a very fluid and dynamic working environment.
Continuous Learning: Commitment to personal growth and professional development, staying current with industry trends in both design and instructional technology. more

Requirements

Diploma/Degree in Sales or any Relevant Field
At least one year of experience in Sales, Customer Acquisition and Support

Requirements

Diploma/Degree in Sales or any relevant field
Valid Kenyan Smart Driving License (with A2 NTSA Stamps)
At least one year of experience in Sales, Customer Acquisition and Support At least 1 year of riding experience

Requirements

KCSE Certificate
Valid Kenyan Smart Driving License (with A2/A3 NTSA Stamps) At least 1 year of riding experience
Diploma/Degree/Certificate in Sales is an added advantage

Requirements

KCSE Certificate
Valid Kenyan Smart Driving License (with A2/A3 NTSA Stamps) At least 1 year of riding experience
Diploma/Degree/Certificate in Sales is an added advantage

Requirements

Diploma/Degree in Sales or any relevant field
Valid Kenyan Smart Driving License (with A2 NTSA Stamps)
At least one year of experience in Sales, Customer Acquisition and Support At least 1 year of riding experience

Requirements

Diploma/Degree in Sales or any Relevant Field
At least one year of experience in Sales, Customer Acquisition and Support

Role Description:
This role will be responsible for supporting the technical sales representative in delivering our product to our customers and can offer support on product enquiries raised.
Requirements

Diploma in any field.
Valid Driving Licence with appropriate NTSA Stamps

Location:

Nairobi, Machakos, Thika, Kiambu, Limuru, Ngong, Kitale, Eldoret, Kisumu, Bungoma, Kakamega, Kisii,... Migori, Kerugoya, Meru, Naivasha, Nakuru more

Role Description:
This role will be responsible for acquiring new customers, signing up /enrolling new customers, offering post purchase support to the customers and delivering our products to the customers.
Requirements

Diploma in any field.
Minimum of 1 year experience in sales
Valid Driving Licence with appropriate NTSA Stamps

Location:

Nairobi, Machakos, Thika, Kiambu Limuru,... Ngong, Kitale, Eldoret, Kisumu, Migori, Bungoma, Kakamega, Kisi, Migori, Kerugoya, Meru, Naivasha, Nakuru more

Role Description:
This role will be responsible for acquiring new customers, signing up /enrolling new customers, offering post purchase support to the customers.
Requirements

Diploma in any field.
Minimum of 1 year experience in sales

Location:

Nairobi, Machakos, Thika, Kiambu Limuru, Ngong, Kitale, Eldoret, Kisumu, Migori, Bungoma, Kakamega, Kisii, Migori Kerugoya, Meru, Naivasha,... Nakuru more

About the Job
To spearhead the learning and development initiatives which includes strategic planning, instructional design, curriculum development, team management, trainings & management of the Learning Management Systems.
Duties & Responsibilities
Needs Analysis 

Conduct thorough needs assessments to identify learning gaps and performance improvement opportunities.
Collaborate with... stakeholders and subject matter experts to gather information about learning objectives and target audience.
Conduct design sessions to map out key learning outcomes and desired competencies to be developed by programmes and courses.

 Instructional Design

 Design and develop effective, learner- centred instructional training programs, through learning management systems, instructor-led training materials, job aids, and multimedia content.
 Map out modules based on learning paths, content, projects, assignments and success metrics for different learning programs.
Apply instructional design models, such as ADDIE (Analysis, Design, Development, Implementation, Evaluation) or SAM (Successive Approximation Model), to create high-quality learning experiences.

Content Development/Curriculum Development

Develop high quality curriculum and course content, create and edit multimedia content, such as graphics, videos, and simulations, to enhance the learning experience in the current commercial training curriculum.
Create detailed learning paths & session plans for self-paced online learning, facilitated in-person learning, and simulation-based experiential learning.
Ensure content is engaging, interactive, and aligned with instructional goals

Assessment and Evaluation

Develop assessment strategies to measure the effectiveness of learning solutions. 
Conduct evaluations and gather feedback to continuously improve and refine instructional materials and trainings.
Impact Assessment- Conduct and assess the impact and effectiveness for all in-person and online trainings.

Technology Integration & LMS 

Oversee selection of software, Learning Management Systems, and external stakeholders for collaboration and training programs & services.
Leverage learning technologies and authoring tools to develop online and blended learning solutions. This includes developing animations, voice overs, graphics, videos, and interactive games aimed at enriching the overall learning experiences. 
Participates in the creation of instructional and delivery methods using various learning solutions and technologies including learning management systems

Training 

Conduct Induction and on-boarding programs for new joiners of commercial teams. 
Participate and take lead in all commercials training TOTs from other stakeholders in order to gain insights and knowledge for the commercial teams trainings. 
Maintain and update master data content used for training purposes. 
Prepare training reports and follow up on feedback shared to all relevant stakeholders once training is concluded.
Any other roles that maybe assigned from time to time
Good Knowledge and implementation of effective learning and development methods and trends.
Ability to work under pressure and in a fast-paced environment.
Excellent communication, planning, presentation skills and sharp business & financial acumen.
Ability to work with and through people to establish goals, objectives, and action plans to achieve success.
Ability to meet deadlines and handles diverse tasks simultaneously using prioritization and delegation. 
Deep understanding of delivery skills of adult learning principles to drive the success. 
Strategic mindset to drive change management, and steer cultural awareness.
Ability to coach teams

Personal Attributes

Proven track record with a minimum of 5+ years’ experience in Learning & Development,
Experience in curriculum development & Instructional design,
Proficient in MS Office and Learning Management Systems (LMS).

Academic Qualifications

Bachelor degree in Human Resource Management, Psychology, Education, or business relatedDegree
Must have Trainers of Trainers Certification by IHRM/ NITACertificate

Skill Qualifications

Proficient in MS Office and Learning Management Systems (LMS more

About the Job
Offer support to customers who have questions, concerns, problems.
Duties & Responsibilities

Respond to customer enquiries in person, by phone and online helpfully and promptly.
 Take responsibility for solving customer issues and make sure they are resolved promptly.
 Maintain record of customer communications in CRM and other systems.
 Acknowledge and resolve customer... complains.
 Process orders, customer applications and requests.
 Maintain customer records.
 Compile and distribute daily reports on customer products and credit usage.
 Perform customer follow up to ensure that they are enjoying the product.
 Identify and report computer systems incidents to the technical teams and relevant managers.
 Make recommendations to improve customer service and business processes and systems.
 Prepare schedules for customer visits by Technicians and Sales representatives as required.
 Any other duties that may be assigned by Management.

Personal Attributes

 Understanding and commitment to the company core values.
 Good communication on the telephone and in person
 Must display a can-do attitude and work well with others
 Punctual and reliable.
 The ability to multi-task in a high-paced work environment
 Strong written and verbal communication skills

Academic Qualifications

University Degree or Higher Diploma    Degree

Skill Qualifications

Communication Skills more

About the Job
To support the organization to realize its strategic intent on customers growth within the territory assigned through full depot management from the people, assets, various systems in use, warehouse, HSE, sales and costs. In addition, the role plays an integral part in the Route to market (RTM) strategy in collaboration with other departments. Customer service is key, and the role... ensure customers' needs are met satisfactorily while ensuring a profitable business unit through implementation of optimization initiatives in a legally compliant environment.
Duties & Responsibilities

Ensuring quality customers growth in the depot with an average consumption of > 4kg per month
Ensure timely & accurate customer service relations to cylinders and batteries changes.
Steward Product Control & Measurements.
Inspection of depot equipment and facility periodically and coordinating maintenance at the Depot.
Ensure compliance to ISO 9001: 2015 requirements at the depot and general housekeeping of the depot.
Developing and managing filling depot budgets, ensuring operating expenses are within approved budget and that value is maximized in all areas of expense and proposal for both yearly CAPEX and OPEX.
Monitor control of product losses during receipt, in storage and during issuing.
Developing, implementing and enforcing compliance and adherence to company policies requirements, procedures and systems, and statutory requirements at the depot e.g., licensing and labor requirements.
Regularly monitoring the state of depot terminal security and initiating preventive action for any identified exposure.
Ensure efficient and smooth operations of all depot activities including but not limited to safe and proper receipt, storage and handling of products/equipment at the depot to ensure quick turnaround of the trucks.
Approving all documents as per the delegation of authority guide.
Liaising with industry and other stakeholders in coordinating emergency response and preparedness and being the Incident Commander in the event of an emergency at the depot.
Routine carrying out of fire drills in liaison with HSSE Manager.
Approval of all spare parts and equipment’s leaving the depot.
Reviewing daily and monthly stock reports and ensuring that loss analysis beyond approved limits is promptly carried out and explanations for variation given to management.
Managing, coaching and mentoring the team to ensure a high level of employee motivation and performance.
Co-ordination of stock available in liaison with other stakeholders’ e.g., Logistic, Central warehouse, Procurement, etc.
Facilitates evaluation of the staff under the role and takes part in disciplinary actions to offenders to policies and other offenses.
This role oversees the profit and loss of the depot and hence decisions on what needs to be focused on to create value is important. 

Personal Attributes

Excellent administrative, analytical, office support and organization skills with attention to details:
Great ability to prioritize and work with minimum supervision, discretion, and integrity:
High degree of judgment and tact in handling the most sensitive, diverse, and confidential situations or material:
 Superb telephone etiquette skills to independently handle a wide variety of enquiries (internal and external), be proactive, motivated and a fast learner. Excellent oral and written communication in English is essential (verbal and written) with ability to draft, proof-read and edit correspondence:
Proactive attitude with a high degree of initiative, independence, reliability and adaptability, with an ability to anticipate and resolve problems. Ability to work in a team-oriented environment to perform effectively in a constantly changing environment with competitive activities and demands, and proactively resolve challenges in a productive way:
Systems Thinking; Process oriented and detailed on systems understanding to know when to optimize or sub-optimize:
Commitment, excellent inter-interpersonal skills and ability to work effectively in a multicultural/disciplinary environment. Very high degree of flexibility and a demonstrated capacity to handle a variety of multiple concurrent activities, to judge priorities and take initiative in a fast-paced environment under tight deadlines:
Proficiency in using MS Office products (i.e., MS Access, MS Word, MS Excel, MS PowerPoint etc.).
Ability to perform a broad range of specialized activities related to Admin management, and performance evaluation, monitoring of transactions and reporting.
Demonstrates Financial reporting understanding, accounting qualification or exposure to the same will be an added advantage.
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
Effective communication and report writing skills.
Demonstrated openness to change and ability to manage complexities and remains calm, in control and good humoured even under pressure.
A strong commitment to excellence and high standards of integrity, professionalism, loyalty, honesty, respect, open mindedness, open communication, and business ethics is required.
Demonstrate inventory management experience, budgeting and cost control and management.

Academic Qualifications

Bachelor’s degree in business administration, Commerce or Social Sciences

Skill Qualifications

monitoring of transactions and reporting 
Financial reporting understanding more

About the Job
Support the Organization realize its strategic intent on growth in quality customer numbers within the Area and depots assigned whilst optimizing on efficiency in Route to market, through cost and profit optimization
Duties & Responsibilities

Quality customers growth in the Area with an average consumption of > 4kg per month.
Identify new markets for Growth and... expansion.
Ensure efficiency in sales operations through technology and close monitoring and management of various cost elements including managing loses
Ensure all operations are carried out safely within the Area by adhering to set of HSSE rules and regulations.
Work closely with various departments e.g. training, HR, Finance, HSSE, IT, Warehouse, Procurement, Legal,
Train and Coach Depot Sales Managers and Assistant Depot Sales Managers
Developing and managing filling depot budgets, ensuring operating expenses are within approved budget and that value is maximized in all areas of expense and proposal for both yearly CAPEX and OPEX.
Developing, implementing and enforcing compliance and adherence to company policies requirements, procedures and systems, and statutory requirements at the depot e.g, licensing and labor requirements.
Engage various stakeholders in developing and improving various systems and procedures necessary in ensuring quality service delivery to Customers
Carry out market intelligence and advise top management on competitor activities and industry developments that may impact our operations.
Carry out Data analysis and make informed strategic decisions based of qualified data
Approving all documents as per the delegation of authority guide.
Liaising with industry and other stakeholders in coordinating emergency response and preparedness and being the Incident Commander in the event of an emergency at the depot.
 Reviewing daily and monthly stock reports and ensuring that loss analysis beyond approved limits is promptly carried out and explanations for variation given to management.
Managing, coaching and mentoring the team to ensure a high level of employee motivation and performance.
 Facilitates evaluation of the staff under the role and takes part in disciplinary actions to offenders to policies and other offenses.

Personal Attributes

Customer Relationship Management
 Sales Operations Excellence
 New Product Development
Financial Management
Strategic Planning
 Project management
 Internal Controls Business Turnaround
Organizational Leadership
Stakeholder Management
Cross Functional Team Collaboration
Leadership and Supervision skills
Operations Management
 Critical thinking
ICT Compliant

Academic Qualifications

Bachelor’s degree in business administration, Commerce or Social Sciences more

About the Job

To support the organization, realize its strategic intent on customer Service through effectively signing up new customers’ as well as servicing the signed-up ones with the LPG cylinders filled with gas.
The role will also entail support to the customer service by understanding issues raised by customers as well as answering any complaints raised by the customers.
To offer... technological support on the right use and maintenance of the smart meters during and after installation.

Duties & Responsibilities

Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
Satisfactorily take the customer through the contract ahead of installation
Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration.
Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
Responsible for giving honest feedback to operations on any consumer complaints.
Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
In charge of the volume per sales area and increasing consumption of the Customers assigned/ allocated to them
In charge of the customer service by communicating correctly any messages intended to our customers.
Resolving customers delivery concerns and escalating all matters to the responsible persons
Plays a role in giving vital information to the organization around the competitors activities
Manages and maintains all the customers’ accounts in each area.
Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new payments.
Providing feedback from the customer on any issues arising on time.
Execute any other duties as may be assigned by management from time to time.
Form 4 Certificate, Sales qualification, College education and at least 2 years working in sales and customer service role.
Valid Driving License with appropriate NTSA

Personal Attributes

Form 4 Certificate, Sales qualification, College education and at least 2 years working in sales and customer service role.
Valid Driving License with appropriate NTSA

Academic Qualifications

Form 4 Certificate  
certification of basic computer packages

Skill Qualifications

Have more than 2years experience riding a motorcycle 
Communication Skills    
Sales, customer acquisition and Customer Support more

About the Job



Technology support on the right use and maintenance of the smart meters during and after installation. The role is also responsible to the efficient use of the company vehicles in such a manner that the company  assets are optimized.
Duties & Responsibilities

Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes,... Canters, etc.).
Responsible for Replenishment of used LPG on time.
Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
Responsible for efficient and timely delivery of the orders to the intended customers. Orders are categorized into Cylinders that are near depletion or new placements.
Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
  Responsible for managing the vehicle by economically and safely driving to the required destinations and according to designated routes.
 Responsible for managing the vehicle by economically and safely driving to the required destinations and according to designated routes.

Personal Attributes

Integrity’, Honesty, Commitment to Company goals
Individual initiative, good communication skills on the telephone and in-person
Friendly and helpful interpersonal style
Ability to stay calm when customers are stressed or upset.
Attention to detail.??

Academic Qualifications

Form 4 Certificate 

Skill Qualifications

Motorbike Riding
Clearly see road Sign at a a distance of 20M 
Possess A2 Endorsment more

About the Job
To support the organization, realize its strategic intent on customer Service through effectively signing up new customers’ as well as servicing the signed-up ones with the LPG cylinders filled with gas.
The role will also entail support to the customer service by understanding issues raised by customers as well as answering any complaints raised by the customers.

To offer... technological support on the right use and maintenance of the smart meters during and after installation.
Duties & Responsibilities

Responsible forsigning up /enrolling new customers to use LPG gas and accessories offered by the company in their houses, preferably in the kitchen area
Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
Satisfactorily take the customer through the contract ahead of installation
Request the customer to rearrange the house in readiness for the cooking solution taking ventilation into consideration.
Ensure the customer/user is present at the time of installation.
Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
Responsible for giving honest feedback to operations on any consumer complaints.
Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
In charge of the volume per sales area and increasing consumption of the customers assigned/ allocated to them
In charge of the customer service by communicating correctly any messages intended to our customers.
Resolving customers delivery concerns and escalating all matters to the responsible persons
Plays a role in giving vital information to the organization around the competitors activities.
Manages and maintains all the customers’ accounts in each area.
Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new placements.

Personal Attributes

Integrity, Honesty, Commitment to Company goals
Individual initiative good communication skills on the telephone and in- person
Friendly and helpful interpersonal style
Ability to stay calm when customers are stressed or upset.
Attention to detail.
Fluent in English and Kiswahil?

Academic Qualifications

Bachelor's degree is required  

Skill Qualifications

Sales, customer acquisition and Customer Support   
Communication Skills more