Responsibilities


Monitor, maintain, and manage all servers, IPBX and network devices at a site to keep them running properly, coordinating with System Admins at other sites to resolve problems.
Monitor and Utilize Internet Links and SIP providers.
Follow Change control management while implementing system changes, upgrades, and updates.
Responsible for creating and deleting telephone... agents and ACD groups.
Responsible in managing Backup/ Restore file sharing, SharePoint, and database systems
Ensure all IT Global policies/ standards and procedures are in place and document new standards/procedures which are particularly applied to your site.
Conduct Daily/ Weekly and Monthly System Health checklist, maintaining safety standards in the working environment that comply with TEK and partner’s HSSE standard.
Ensure all Security ERs/ patches/ hotfixes for servers, ensuring they are protected by the latest anti-virus software alongside general readiness for viruses or internet attacks.
Capacity planning for system upgrades.
Fully understand Disaster Recovery Plan (DRP) for business continuity. Make sure the compliant with TEK’s global DRP. Join the project team for DR Exercise.
Technical Representative at your site for solving Crisis problems, providing support for other teams, and managing LAB and testing environments.


Qualifications


MCSA, CCNA, or ITIL certification or higher is advantage but is not required.
Must have completed the compulsory 1-year NYSC or have an exemption certificate.
At least 3 years of experience in a similar role including ITIL v3 or ISO20000 experience.


Should Possess 4-6 Of The Following Types Of Experience


General knowledge of server and client systems hardware.
Virtualization - general knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen, etc.)
Server OS: Windows 2008 (R2), 2012 (R2).
Client OS: Windows 7, 8, or 10.
Networking: general knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, and firewalls.
Active Directory - concept, topology, general admin tasks.
PowerShell - administration, scripting.
O365 / Messaging applications
Exchange, Lync, Sharepoint (or alternatives from other vendors).
Mobile Device Management.
Additional knowledge in cloud technologies, backup software.
Strong technical skills with IPBX (VoIP), Server technology, and Virtualization.
Strong in IT Service Management for Incident, Change and Configuration Management.
Process-oriented team player capable of being self-managed with excellent crisis management and troubleshooting skills.
Professional fluency in English is essential, both written and spoken. more

Overview:

We are seeking a SCIM SME to join our team. As a SCIM SME, you will provide technical leadership, support, and expertise.
You will mentor team members, troubleshoot issues, and ensure customer satisfaction.
If you have experience in customer service, software support, or IT operations, and are passionate about technology, we encourage you to apply.

Responsibilities:

Provide... in-depth knowledge of SCIM protocols, standards, and best practices.
Troubleshoot and resolve complex customer issues.
Analyze product bugs and collaborate with development teams.
Stay updated on industry trends and technology advancements.
Mentor and develop team members, fostering a culture of continuous learning.
Conduct training sessions and create training materials.
Lead team improvement initiatives and contribute to process optimization.
Act as a point of escalation for complex cases within the team.
Assist customers with technical inquiries and provide guidance.
Manage escalations and ensure timely resolution of customer issues.
Collaborate with cross-functional teams to address customer needs.
Analyze team performance metrics and identify areas for improvement.
Prepare reports and presentations for management.

Qualifications:

Proven experience in a technical leadership or SME role.
Minimum 4 years of experience in customer service, software support, or IT operations.
Strong analytical skills and problem-solving abilities.
Excellent communication and collaboration skills.
Experience in training and development.
Ability to mentor and develop technical talent.
Good to have experience in process improvement and change management. more

Responsibilities:

The M365 team supports online and cloud applications for M365 customers.
As part of the M365 team, you will spend much of your time collaborating with your team to bring cases to resolution. Some cases will be transferred to a higher tier of support. Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft. However, you... should also be able to work independently, learn the product and make troubleshooting decisions on your own.

This role will:

Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Mentor junior support engineers as needed or requested by management.

Qualifications:
The M365 Line of Business is a good fit for you if:

You love technology, understand it and are adept at using it.
You’re able to adapt quickly as situations change.
You’re empathetic and advocate for our customers.
You’re customer-obsessed, take the initiative, and exceed expectations.
You’re proficient in both written and oral English.

In this role:

Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
Must have completed the compulsory 1-year NYSC or have an exemption certificate.
A Bachelor’s degree in IT-related discipline is preferred.
Certifications relevant to the product are an added advantage (M365 or Azure Fundamentals).
Customer support experience (customer obsessed, innovative and result oriented).
Professional fluency in English is essential, both written and spoken.
Passion for solving complex technical issues. more