To uphold and maximize Interswitch back-office processes and procedures while meeting customer expectations in terms of cost-effectiveness and operational efficiency.

Oversee the daily operations of the back office, including settlement & reconciliation, acquirer & issuer onboarding, and document verification management.
Formulate strategic, operational objectives, manage budget and... forecasts.
Develop and implement operational policies, procedures, and workflows to ensure smooth and efficient processes.
Continuously evaluate and enhance operational processes to optimize efficiency and reduce errors.
Ensure compliance with relevant regulatory requirements, industry standards, and internal policies.
Identify operational risks and implement appropriate controls and mitigation strategies to minimize potential risks.
Continuously evaluate existing processes and identify and implement opportunities for automation, standardization, and streamlining of workflows.
Monitors and maintains best practice service standards for all arms of operations.
Develops service standards with appropriate processes and procedures to ensure standards are met.
Review tests on new products and change requests affecting Schemes Operations before they are implemented on the live system.
Supervises new, updates and upgrades done to processes and their resulting documentation.
Ensures all security standards are adhered to in the Scheme Management Units
Continuous improvement in operational service delivery
Examine financial data and use it to improve profitability.
Collaborate with internal stakeholders, including technology teams, customer support, finance, and compliance, to address operational issues, resolve escalations, and improve processes.
Find ways to increase quality of customer experience by implementing best practices across all levels.
Lead and mentor a team of back-office professionals, providing guidance, feedback, and training to ensure their professional growth and high performance more