The successful candidate, will work hand in hand with the Portfolio Executive, the General Manager and other members of the management team to ensure that they deliver professional, high quality and efficient services to Broll and Garden City Mall Management. He/she will be tasked with the execution of the following duties: -
Assumes responsibility for the planning, development, and... implementation of effective operations management policies, procedures and planning.

Assists Senior Management in developing short and long term goals and plans.
Assists with long term budget projections.
Executes established operational goals and ensures that corporate wide plans are complemented and supported.
Assists in developing policies and procedures for Centre operations.
Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

Assumes responsibility for the effective operations management of the Centre and facilities including:

Coordination of third party services of maintenance contractors, suppliers, vendors, etc on daily basis.
Liaises with tenants with regards to operational problems.
Responds to emergency call outs.
Day-to-day running and control of tenant complaints, security, air conditioning, cleaning, electrical, plumbing etc.
Assists with drafting tender documents
Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Ensures compliance with legal regulations. Completes regular OSHA inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
Creates safety awareness and trains staff in Health and Safety.

Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.

Identifies security threats and develop action plans for the prevention of incidents
Establishes and maintains security systems for the Centre and tenants
Monitors shops and businesses and act on emergency calls
Establishes and maintain security information network
Liaisees with local authorities and other relevant bodies.
Plans the manning of the center and manage guards on duty
Determines the needs for security systems and equipment
Communicates with tenants regarding security systems
Develops and implements security devices
Creates security awareness amongst staff, tenants and shoppers
Compiles budgets and control expenditure
Establishes emergency plans

Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.

Develops and implements safety directives
Completes financial forecasting duties, and generates and updates schedules for building expenditures.
Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
Oversees the procurement of furnishings and equipment in accordance with budget.
Ensures that all maintenance agreements and leases are current.
Ensures that billing discrepancies are promptly tracked and resolved.

Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.

Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
Acts as a liaison between the Company and external contacts.
Ensures effective coordination of external services with Company operations.
Obtains and conveys information as appropriate.
Promotes goodwill and a positive image of the Company.

Effectively supervises Centre personnel, ensuring optimal performance.

Provides leadership to assigned personnel through effective objective setting, delegation and communication. Conducts regular meetings to ensure that personnel are informed of changes in policies and procedures. Discusses areas needing improvement.
Assigns and coordinates personnel. Directs daily operations.
Identifies, develops, and implements training programs as appropriate.
Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary

Assumes responsibility for related duties as required or assigned.

Ensures that work area is clean, secure, and well maintained.
Completes special projects as assigned.
Reports on Operational expenses, foot traffic, security incidents etc

Required Education & Experience

Bachelor’s degree in Engineering (e.g. Civil), Real Estate or equivalent. – Proven track record handling mall operations/maintenance, Safety & Security and Facilities management preferably in a reputable large shopping malls/ Real Estate companies
Additional related maintenance and Centre management training preferred.
Excellent understanding of Centre or Property management procedures.
Knowledge of budgeting, service contracts and leasing agreements
Seven or more years of related experience, with at least three or more years of supervisory experience
Excellent leadership abilities.
Able to organize, coordinate, and direct team activities.
Strong problem solving skills.
Good communications skills.
Able to use all related maintenance equipment and computer applications more

Main Responsibilities

The incumbent will work hand in hand with the General Manager and other members of the Management team tensure that they deliver professional, high quality and efficient services tBroll and the client. He/she will be tasked with the execution of the following duties: -
Assumes responsibility for planning and executing effective Mall marketing programs
Conceptualizing and... implementing the marketing strategy for the Shopping Centre.
Implementing the brand strategy across all platforms.
Managing and implementing the print, digital and social media.
Effectively managing the marketing budget and planning of the annual budget, driving cost efficiencies
Maintaining regular research initiatives, driving the consumer engagement strategy and tenant mix engagement strategy
Managing integrated communications strategy across all brand and promotional platforms.
Tenant liaison and customer engagement strategies and PR as well as obtaining turnovers managing the top and bottom performers ensuring market growth and strategies timprove the performing at the shopping Centre.
Schedule and organize tenant meetings and marketing meeting
Assumes responsibility for establishing and maintaining professional business relations with customers, , marketing professionals, and external business contacts
Establishes and implements effective communication with outside contacts including media
Establishes and implements effective communication with public, tenants and service providers
Maintain contact with existing and potential clients tpromote sales
Ensures that requests and questions, regarding Centre Marketing, are promptly, appropriately, and courteously resolved
Ensures that the Company's professional reputation ismaintained
Builds corporate investor relations. Produces press releases, corporate advertisements, and quarterly and annual reports.
Assists with public and press relations.
Ensures that the Mall's professional reputation is maintained and projected.
Ensures that customers are properly informed of Mall products and services.
Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Mall personnel and management
Assists and supports personnel as needed.
coordinates marketing activities with other Departments for optimal results.
Keeps management informed of area activities and of any significant problems.
Attends and participates in meetings as required.
Assumes responsibility for related duties as required or assigned Completes special projects. Assumes responsibility for a specific product focus as assigned.
Ensures that work area is clean, secure, and well maintained.
Performs the duties of Marketing Support as required

Required Education & Experience

Degree in Marketing / Sales/ Business Administration or equivalent. Membership with Marketing Society of Kenya (MSK) mandatory.
At least Seven years of experience in marketing communications, advertising, or related fields preferably with some real estate experience.
Thorough knowledge of Mall products and services.
Understanding of related computer applications.
Knowledge of advertising, printing, and print production processes.
Excellent proofreading skills and command of the English language.
Solid writing skills.
Outstanding communication and graphic design abilities.
Well organized and able tmeet deadlines.
Ability twork in a team environment, without supervision
Willingness tlearn. more