A leading credit company operating in the Greater Accra Region has vacancy for the position of a Customer Service. Customer Service Advisor’s job summary
We are looking for a customer-focused individual to help build client relationships, identify growth opportunities and collaborate with teams to help drive business growth.
Customer Service Advisor’s Role
• Answering inquiries:... Responding to customer questions about products, services, or company policies in a clear and helpful manner. • Resolving complaints: Addressing and solving customer issues promptly to ensure satisfaction. • Providing product/service information: Explaining features, benefits, and other relevant details. • Building customer relationships: Establishing rapport and fostering positive interactions to encourage repeat business and loyalty. • Collecting customer information: Gathering data for analysis and improvement of services. • Using multiple communication channels: Handling inquiries via phone, email, live chat, and social media. Customer Service Advisor’s requirements and qualifications
Qualification Required & Experience
• HND / Bachelor’s degree in accounting or similar field. • Proven 2-year experience of working as a customer service officer (preferred). • Applicant must be between 23 and 28years of age and must reside in Accra • In-depth knowledge in the micro credit environment (preferred). • Advanced math skills to keep accurate records and supervise the bookkeeping of an organization • Strong verbal and written communication skills to interact regularly with clients regarding sensitive topics like billing and payments • Excellent organization skills for maintaining clear, accurate and meticulous financial records for a company • Attention to detail for ensuring the accuracy of a company’s records and invoices • Multitasking in order to successfully handle multiple accounts, invoices and payments at various stages of execution
Location: Accra

CVs should be sent to:

Or call 0302-446357
Closing Date: 30 May, 2025 more

We are looking for a dynamic Loan officers to join our company.
Responsibilities
• Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process. • Collecting the needed financial documentation and assessing the clients' creditworthiness. • Calculating and analyzing the risk ratios of clients based on... their credit score and financial history. • Approving or denying loan requests, and communicating your decision to both clients and management.
Qualification Required & Experience
• HND/Diploma in accounting, finance, banking, business, or a similar field. • A minimum of 2 years' experience as a credit officer. • Excellent knowledge of loan application procedures and best lending practices according to state laws and regulations. • Ability to work with loan management software. • Strong communication skills and proven customer service experience. • Exceptional analytical skills and the ability to work with complicated financial data. • Excellent organizational skills and the ability to work well under pressure. • Strong ethical behavior and the ability to work with sensitive financial information.
Location: Accra

CVs should be sent to:

Or call 0302-446357
Closing Date: 30 May, 2025 more

A leading credit company operating in the Greater Accra Region has vacancy for the position of a Female Account Officer.
Job Summary
We are looking for a detail-oriented and experienced Account Officer who will be responsible for monitoring the accounts and track all our financial records.
DUTIES
• Maintaining financial records: This includes keeping accurate records of all financial... transactions, both incoming and outgoing. • Verifying accounts payable and receivable: Ensuring the accuracy of payments made to suppliers and payments received from customers. • Checking invoices: Ensuring that invoices are accurate, complete, and processed correctly. • Managing ledger and financial accounts: Organizing and maintaining accurate records of all financial transactions. • Tracking and monitoring account transactions: Regularly monitoring account activity and identifying any discrepancies. • Preparing financial reports: Generating reports on financial performance, such as income statements and balance sheets. • Preparing budgets regularly: Developing and managing budgets for the company or department. • Working with credit and Recovery officers on overdue payments • Communicating with clients regarding due and over payments
Qualification Required & Experience
• HND / Bachelor’s degree in accounting or similar field. • Proven 2-year experience of working as an Account Officer (preferred). • Applicant must be between 23 and 28years of age and must reside in Accra • In-depth knowledge in the micro credit environment (preferred). • Advanced math skills to keep accurate records and supervise the bookkeeping of an organization • Strong verbal and written communication skills to interact regularly with clients regarding sensitive topics like billing and payments • Excellent organization skills for maintaining clear, accurate and meticulous financial records for a company • Attention to detail for ensuring the accuracy of a company’s records and invoices • Multitasking in order to successfully handle multiple accounts, invoices and payments at various stages of execution
Location: Accra

CVs should be sent to:

Or call 0302-446357
Closing Date: 30 May, 2025 more

A leading credit company operating in the Greater Accra Region has vacancy for the position of Credit Recovery, Risk & Assessment.
Recovery, Risk and Assessment job summary
• We are looking for a detail-oriented Credit Recovery, Risk and Assessment Officer who will be responsible for managing the risks that arise from lending money to clients and to analyse the credit worthiness of the potential... borrowers and decide whether not to extend them the loans
RECOVERY, RISK AND ASSESSMENT OFFICER DUTIES
• Monitor allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within pre-determined broad policy guidelines and regulation to minimize credit losses. • Maintain a loan ageing analysis, schedule, and follow up with the investees on recoverability of outstanding loan balance; Prepare approval requests to management for negotiated settlements and follow up until account is fully settled and the balance paid off. Ensure compliance to DCCL’s Credit Policy and Procedures regarding management of loan recovery process. • Maintain and prepare monthly collections reports, updates and status. Maintain a consistent reduction of non-performing loans through aggressive recoveries and viable restructuring options. • Undertake regular and frequent calls, site visits, and follow-ups with the investees to implement remedial strategies and action plans for loan recovery. • Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring. • Ensure effective compliance standards are consistently met with both internal and external regulatory requirements by working closely with legal department. • Develop and continuously review credit policies and procedures ensuring their compliance
KEY RESULT AREAS
• Loan Portfolio Quality and Quantity • Credit analysis and processing • Credit Monitoring and Recovery • Credit Risk analysis and management
Qualification Required & Experience
• Proven experience as a credit recovery officer or in a similar role • Strong analytical skills and attention to detail • Excellent communication and interpersonal abilities • Ability to work under pressure and meet deadlines • Knowledge of credit laws and regulations • Proficient in Microsoft Office and financial software • Bachelor's degree in finance, accounting, or a related field • Experience in credit analysis, risk assessment, and collections • Leadership and team management skills • Ability to develop and implement credit policies and procedures
Location: Accra

CVs should be sent to:

Or call 0302-446357
Closing Date: 25 April, 2025 more

We are looking for a dynamic Loan officers to join our company.
Responsibilities
• Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process. • Collecting the needed financial documentation and assessing the clients' creditworthiness. • Calculating and analyzing the risk ratios of clients based on... their credit score and financial history. • Approving or denying loan requests, and communicating your decision to both clients and management.
Qualification Required & Experience
• Diploma/SHS in accounting, finance, banking, business, or a similar field. • A minimum of 2 years' experience as a credit officer. • Excellent knowledge of loan application procedures and best lending practices according to state laws and regulations. • Ability to work with loan management software. • Strong communication skills and proven customer service experience. • Exceptional analytical skills and the ability to work with complicated financial data. • Excellent organizational skills and the ability to work well under pressure. • Strong ethical behavior and the ability to work with sensitive financial information.
Location: Accra

CVs should be sent to:

Or call 0302-446357
Closing Date: 25 April, 2025 more

We are looking for a skilled Accounts Receivable Manager who will manage the whole set of payment collection procedures for our company. Your primary duties will include processing invoices? working with missed payments and managing Accounts Receivable Clerks. You will be responsible for keeping our accounts receivable activities accurate and efficient.
We expect the applicant to be familiar with... all basic accounting procedures and to be able to provide end-to-end support for company's financial transactions? on a daily basis. Experience in managing a financial team will be a big plus.
Accounts Receivable Manager responsibilities are:
• Assigning tasks to the accounts receivable team in agreement with the accounting department’s goals • Overseeing timely collection of payments • Monitoring invoicing procedures • Performing credit checks • Interacting with customers in non-payment cases • Creating and keeping records of invoices? bills? and deposits • Forecasting monthly? quarterly and annual results and creating reports on them • Ensuring that all accounts receivable procedures are in compliance with legal regulations • Overseeing those accounts receivable team performs in agreement with accounting principles • Providing support to Accounts Receivable Clerks on their daily tasks • Follow changes and trends in industry niche and related legal regulations
Qualification Required & Experience
Accounts Receivable Manager requirements are:
• 2+ years' experience of working on an Accounts Receivable Manager or Supervisor position • Excellent experience with accounting software • Good knowledge of MS Excel • Experience of working with large amounts of data • Strong analytical and presentational skills • Strong team management? negotiation and problem-solving skills • Confidentiality and responsibility • BSc degree in Accounting or Finance; CPA certification will be a bonus
Location: Accra

CVs should be sent to:

Or call 0302-446357
Closing Date: 30 January, 2025 more

We are looking for a dynamic Recovery/Marketing officers to join our company. To support the company’s vision in carrying out an effective marketing and recovery plan in order to:
• Attract new Clients within Accra after perfect positioning of company image in the mind of those clients. • Ensure that recovery is maximized and arrears are kept to a minimum.
Responsibilities:
• To plan,... develop and deliver marketing campaigns as agreed within time scales. • To assist with the implementation of the maculating strategy with specific objective and target as agreed. • To identify changes in the marketing environment or competitive strategies in their respective region, evaluates and adjusts marketing plan accordingly. • To support the overall marketing objective of company both externally and internally. • To manage and control all matters relating to delinquent account by constantly executing collection and recovery procedure and ensuring appropriate action are taken to ensure full recovery. • Ensure remedial action is taken when required to keep performance in line with business objective • Perform administrative work or other job function related to collections and recoveries. • To monitor account daily effectively in line with approved collections strategy.
Qualification Required & Experience
Recovery/marketing Requirements
• HND or Degree in accounting, finance, banking, business, or a similar field. • A minimum of 2 years' experience as a credit officer. • Excellent knowledge of loan application procedures and best lending practices according to state laws and regulations. • Ability to work with loan management software. • Strong communication skills and proven customer service experience. • Exceptional analytical skills and the ability to work with complicated financial data. • Excellent organizational skills and the ability to work well under pressure. • Strong ethical behavior and the ability to work with sensitive financial information.
Location: Accra

CVs should be sent to:

Or call 0302-446357
Closing Date: 30 January, 2025 more

We are looking for a dynamic Credit Officers to join our company.
Credit Officers Responsibilities
• Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process. • Collecting the needed financial documentation and assessing the clients' creditworthiness. • Calculating and analyzing the risk ratios of... clients based on their credit score and financial history. • Approving or denying loan requests, and communicating your decision to both clients and management.
Qualification Required & Experience
Loan Officers Requirements
• HND in accounting, finance, banking, business, or a similar field. • A minimum of 2 years' experience as a credit officer. • Applicant must live within Achimota, Ashaiman and Lashibi environs • Excellent knowledge of loan application procedures and best lending practices according to state laws and regulations. • Ability to work with loan management software. • Strong communication skills and proven customer service experience. • Exceptional analytical skills and the ability to work with complicated financial data. • Excellent organizational skills and the ability to work well under pressure. • Strong ethical behavior and the ability to work with sensitive financial information.
Location: Accra

CVs should be sent to:

Or call 0302-446357
Closing Date: 30 January, 2025 more

We are looking for a dynamic credit officers to join our company.
Responsibilities
• Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process. • Collecting the needed financial documentation and assessing the clients' creditworthiness. • Calculating and analyzing the risk ratios of clients based on... their credit score and financial history. • Approving or denying loan requests, and communicating your decision to both clients and management.
Qualification Required & Experience
Requirements
• HND in accounting, finance, banking, business, or a similar field. • A minimum of 2 years' experience as a credit officer. • Excellent knowledge of loan application procedures and best lending practices according to state laws and regulations. • Ability to work with loan management software. • Strong communication skills and proven customer service experience. • Exceptional analytical skills and the ability to work with complicated financial data. • Excellent organizational skills and the ability to work well under pressure. • Strong ethical behavior and the ability to work with sensitive financial information.
Location: Accra

CVs should be sent to:

Or call: 0302-446357
Closing Date: 30 November, 2024 more

A leading credit company operating in the Greater Accra Region has vacancy for the position of Marketing Officers.
Job Summary
We are looking for a detail-oriented and experienced marketing Officers who will be responsible for developing and implementing marketing strategies to promote a company's products or services, as well as analyzing market trends and customer insights to drive business... growth.
DUTIES
• Develop and implement comprehensive marketing strategies to promote the company's products or services. • Conduct market research to identify target markets, customer preferences, and industry trends, and use the findings to refine marketing strategies. • Help build the company’s portfolio • Build and maintain relationships with our customers, through effective communication and networking. • Prepare reports and presentations to communicate marketing strategies, performance, and recommendations to the management team. • Their ultimate goal is to increase brand awareness, generate leads, and boost sales.
Qualification Required & Experience
• HND / Bachelor’s degree in marketing or similar field. • Proven experience in a marketing role, preferably in a similar industry (preferred) • Applicant must be between 23 and 28years of age and must reside in Accra • In-depth knowledge in the micro credit environment (preferred). • Demonstrated success in developing and implementing marketing strategies and campaigns. • Proficiency in using marketing software and tools, such as CRM systems and email marketing platforms. • Strong understanding of market research methodologies and data analysis. • Strong verbal and written communication skills to interact regularly with clients.
Location: Accra

CVs should be sent to:

Or call 0302-446357
Closing Date: 30 November, 2024 more