Job Brief:


We are looking for an experienced Senior Technical Customer Service Representative to handle complex customer issues, provide advanced technical support, and supervise junior technical CSRs. The role requires strong technical skills, leadership ability, and a customer-first mindset.


Key Responsibilities:


Resolve escalated technical issues via phone, email, or... chat.
Supervise and support junior Technical CSRs.
Provide guidance and training to improve team performance.
Collaborate with internal teams for issue resolution and feedback.
Document recurring issues to support continuous improvement.


Requirements:


5 years in technical customer support.
Strong troubleshooting and communication skills.
Experience leading or mentoring a support team.
Knowledge of relevant systems/tools (e.g., CRM, telecom software).


Preferred:


Telecommunications/related experience.
Relevant technical certifications (e.g., CompTIA, Cisco) more

Job Brief:


We are seeking a results-driven Business Development Executive to drive marketing-led growth within the telecommunications sector. This role focuses on identifying new business opportunities, building strategic partnerships, and executing marketing initiatives to increase brand visibility and customer acquisition.


Key Responsibilities:


Identify and pursue new business... opportunities through marketing campaigns and outreach.
Develop and execute marketing strategies to support sales goals.
Build and maintain relationships with potential clients and partners.
Conduct market research and competitor analysis.
Collaborate with sales and product teams to align messaging and offers.


Requirements:


3–5 years experience in business development or marketing, preferably in telecom.
Strong understanding of telecom products and market trends.
Excellent communication, negotiation, and presentation skills.
Proven ability to drive campaigns that convert to revenue. more

Job Description:


Provide adequate technical assistance and answer user inquiries promptly regarding the Company’s products. Troubleshoot and provide the initial over the phone diagnoses of routers, handsets, and connection issues. Identify and implement appropriate resolutions for resolving customer network issues. Job responsibility includes, 
Actively Listen and Understand Customer... Concerns. 
Respond promptly. 
Maintain a Positive and Professional Demeanor. 
Have a Strong Knowledge of the Company\'s Products & Services. 
Be Adaptable and Resourceful. 
Build Long-lasting Customer Relationships.
Take Ownership and Be Accountable.
Follow Up and Close the Loop.


Qualifications


Degree in IT or in other related technical fields, with minimum of HND degree.
Minimum of 2 years working experience
Previous customer support experience is a plus.
Well-developed communication and analytical skills.
Good knowledge of technology overview, GSM concepts, and various handsets popular in Nigeria. more

Job brief:


Enterprise Infrastructure Network Engineers (Operations and Engineering) with strong technical knowledge of CISCO high-end equipment. Selected candidates will be part of the team focused on network design, architecture planning and roadmap evolution, and systems support.


Responsibilities:


Design, implement, and manage the network infrastructure with a focus on backbone... and internet routing.
Develop and maintain network architecture and infrastructure plans capable of supporting mid-scale distributed systems.
Troubleshoot network issues and outages and implement solutions to prevent recurrence.
Collaborate with other engineering groups to ensure our network infrastructure continues to support applications and services effectively.
Monitor network performance and integrity and adjust as needed to ensure optimal performance and reliability.
Ensure all network infrastructure is compliant with industry standards and best practices.
Provide technical support and guidance to other team members.
Participate in on-call rotation for network support.
Build tools in support of network data analysis and production execution
Analyze data to diagnose and identify root causes of network and tooling issues.


Requirements:


Bachelor’s degree in computer science, Computer Engineering, relevant technical field, or equivalent professional experience.
3+ years of professional experience in network engineering, with a focus on backbone and Internet routing.
3+ years experience in understanding and mitigating network hardware and topology failures.
Proficiency in MPLS Traffic Engineering, BGP and OSPF routing.
Proficiency in Python, or other similar programming languages.
Experience in designing, deploying and operating networks at scale.


Preferred Qualifications


BS in Computer Science, Computer Engineering or Electrical Engineering
Experience with troubleshooting problems as relates to at least one networking system or platform (IP, Optical, Web servers, load balancers, storage systems etc).
Experience with developing software in the context of building and/or operating large scale networking systems.
Experience with secure tunneling and VPN protocols.
Experience with network function virtualization, SDN applications and protocols such as OpenFlow
Proficiency in Unix/Linux operating systems internals and administration. more