Location: Flexible (Hybrid or Office-based)
Job Description:
As the Travel and Tours Coordinator, you will play a pivotal role in enhancing customer satisfaction and loyalty by managing and coordinating packaged vacations for premium, business class and first class passengers who have accumulated miles flown on MakaikAir. Your responsibilities will include:

Loyalty Benefits Management:... Overseeing the administration and coordination of loyalty benefits, including packaged holidays, for premium, business, and first-class passengers.
Partner Liaison: Building and maintaining partnerships with travel and tour agencies across Africa and the Caribbean to curate exclusive vacation packages tailored to the preferences of our esteemed passengers.
Packaged Vacation Coordination: Collaborating with partner agencies to design and coordinate bespoke packaged vacations, ensuring seamless travel experiences for our passengers.
Working with 4and 5 star hotels, transport services, and cruise lines to book vacations on behalf of passengers 
Passenger Database Management: Managing passenger databases to accurately track miles flown, loyalty points, and benefit eligibility, ensuring data integrity and compliance with privacy regulations.
Benefit Usage Monitoring: Monitoring the utilization of loyalty benefits by passengers, analyzing usage patterns, and identifying opportunities for optimization and enhancement.
Customer Satisfaction: Proactively engaging with passengers to gather feedback on loyalty benefits, package vacations, and overall travel experiences, and implementing strategies to enhance customer satisfaction and loyalty.

Requirements:

Bachelor's degree in Tourism Management, Hospitality, Business Administration, or a related field.
Previous experience in travel and Tours , loyalty program management, or tourism industry roles preferred.
Strong network and relationships with travel and tour agencies across Africa and the Caribbean.
Excellent communication and negotiation skills, with the ability to effectively liaise with partners and stakeholders.
Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to optimize loyalty benefits.
Proficiency in database management and experience working with CRM systems.
Customer-centric approach with a commitment to delivering exceptional service and experiences.

Benefits:

Competitive salary package
Opportunities for professional development and growth
Flexible work arrangements
Comprehensive benefits package, including health insurance and travel perks

Join the MakaikAir team and play a vital role in shaping unforgettable travel experiences for our passengers. Apply now with your resume and cover letter outlining your qualifications and why you're the perfect fit for this role. more

We are looking for a pleasant Flight Attendant to ensure the safety and comfort of passengers aboard flights. The successful candidate will be able to work independently, perform effectively in a team and build trust relationships with passengers.
The goal is to maximise revenue growth and enhance customer satisfaction.
A Flight Attendant's day-to-day responsibilities may vary, but some common... tasks include:

Preparing the cabin for the flight: This involves checking and restocking supplies like food, beverages, and other amenities. Ensuring the cleanliness and safety of the cabin is also essential.
Greeting passengers and assisting with boarding: Flight Attendants welcome passengers onboard, verify their tickets, direct them to their seats, and assist with storing carry-on luggage.
Conducting safety demonstrations: Prior to takeoff, Flight Attendants provide safety instructions, demonstrate the use of safety equipment, and ensure that all passengers understand the safety protocols.
Ensuring passenger comfort: Throughout the flight, Flight Attendants take care of passengers' needs, such as serving meals and beverages, distributing pillows and blankets, and providing any necessary assistance or information.
Maintaining a safe environment: Flight Attendants monitor the cabin for any safety concerns, ensure that passengers follow regulations, and handle any emergency situations that may arise.
Assisting with medical emergencies: In cases of onboard medical issues, Flight Attendants are trained to provide first aid and coordinate with the cabin crew and medical professionals on the ground for further assistance.
Providing customer service: Flight Attendants strive to create a positive experience for passengers, responding to their requests, answering questions, and tending to their needs throughout the flight.
Dealing with special situations: Flight Attendants are prepared to handle challenging situations, such as disruptive passengers, security incidents, or other unusual circumstances that may arise during the flight.

Requirements

Proven working experience as Flight Attendant or Customer Service experience
University / Polytechnic degree
Fluency in English, multilingual is preferred
MS Office knowledge
Customer service-oriented
Professional image
Excellent communication and presentation skills
Problem solving skills and ability to handle difficult situations
Cabin crew certification or training more

What an exciting time to join MalaikAir! We plan to be the best airline in the history of aviation. Our shared purpose – Connecting

People, by building a Bridge between Africa and The Caribbean – is about more than getting people from one place to another. It also means that as a Glo-Cal business that operates in Quadruple locations around the world with millions of customers and hundreds of... employees, we have a responsibility to uplift and provide opportunities in the places where we work, live, fly and we can only do that with a truly diverse and inclusive workforce



Job Description

We are seeking a highly motivated and experienced individual to join our team as the Malaikair Frequent Flyer Mileage Program Loyalty Manager. In this role, you will be responsible for developing and implementing strategies to enhance customer loyalty, engagement, and satisfaction within our frequent flyer mileage program. You will play a crucial role in driving customer retention and maximizing the value of our loyalty program.



Responsibilities:

1. Develop and execute a comprehensive loyalty program strategy:

• Analyze market trends, customer behavior, and program performance to identify opportunities for improvement and growth.

• Define the strategic direction of the Malaikair frequent flyer mileage program, setting clear objectives and goals.

• Design and implement initiatives to enhance customer loyalty, increase engagement, and drive program enrollment.



2. Manage and optimize the frequent flyer mileage program:

• Oversee the day-to-day operations of the loyalty program, ensuring seamless execution of program activities.

• Monitor program performance, track key metrics, and generate reports to evaluate the effectiveness of loyalty initiatives.

• Identify areas for improvement and implement enhancements to optimize the program's value proposition.



3. Strategic Partnership Management:

• Identify and establish strategic partnerships with other airlines, hotels, and service providers to enhance the value proposition of the loyalty program.

• Negotiate agreements and collaborate on joint promotions to incentivize program members and expand redemption options.
4. Continuous Program Improvement:

• Implement feedback mechanisms to gather insights from program members and stakeholders for ongoing improvement. Financial Management:

• Develop and manage the budget for loyalty program initiatives, ensuring efficient allocation of resources and maximizing ROI.



5. Enhance customer experience and engagement:

• Develop personalized and targeted communication strategies to engage program members and foster a sense of loyalty.

• Collaborate with various departments, such as marketing and customer service, to ensure consistent and compelling messaging

across all touchpoints.

• Implement initiatives to enhance the overall customer experience, including exclusive benefits, recognition programs, and tailored

  In the years ahead, we will hire hundreds of people across every area of the airline. Our competitive benefits package aimed at keeping you happy, healthy and well-travelled. From employee-run "Business Resource Teams" to world-class benefits like employee assistance plan (EAP), employee wellness program and privileges like space available travel, MalaikAir is truly a one-of-a-kind place to work. Are you ready to travel the world?

   offers.
6. Drive member acquisition and retention:

• Develop and execute marketing campaigns to attract new members and promote program enrollment.

• Implement retention strategies to minimize member churn and maximize customer lifetime value.

• Analyze feedback, conduct surveys, and gather insights to continuously improve the program and meet member expectations. 7. Collaborate with cross-functional teams:

• Work closely with the marketing team to develop promotional materials and campaigns that effectively communicate the value of the loyalty program.

• Collaborate with IT and data analytics teams to ensure seamless program operations, accurate data tracking, and reporting.

• Liaise with customer service teams to address member inquiries, resolve issues, and provide exceptional customer support.
Requirements:

• Bachelor's degree in marketing, business administration, or a related field (Master's degree preferred).

• Proven experience in loyalty program management, customer relationship management, or marketing.

• Strong understanding of loyalty program design, customer segmentation, and engagement strategies.

• Knowledge of current industry trends and best practices in loyalty programs and customer loyalty management.

• Excellent analytical skills, with the ability to interpret data, identify insights, and make data-driven decisions.

• Exceptional communication and interpersonal skills to effectively collaborate with cross-functional teams and engage with members.

• Strong project management skills, with the ability to handle multiple priorities and deliver results within tight deadlines.

• Attention to detail and a strategic mindset to drive program growth and optimization.

• Familiarity with airline industry and frequent flyer programs is highly desirable.

Join our team and play a key role in shaping and enhancing our Malaikair frequent flyer mileage program, driving customer loyalty, and delivering exceptional experiences to our valued program members. more

About Us:
MakaikAir is a pioneering airline dedicated to providing exceptional service and innovative solutions in the aviation industry. As we embark on our journey to revolutionize air travel, we are seeking a dynamic and organized Personal Assistant to support our CEO in driving our company's success.
Job Description:
As the Personal Assistant to the CEO, you will be responsible for... providing comprehensive administrative support to ensure the smooth operation of the executive office. Your role will involve a wide range of tasks, including but not limited to:

Administrative Support: Assisting the CEO in day-to-day administrative tasks such as managing calendars, scheduling appointments, and handling correspondence.
IT Proficiency: Demonstrating advanced proficiency in IT skills, particularly in Microsoft Office Suite, including Excel and PowerPoint. Ability to create visually appealing presentations and reports.
Business Research: Conducting thorough research on industry trends, competitors, and market opportunities to support decision-making processes.
Event Organization: Planning and coordinating company events, meetings, and conferences, including venue booking, agenda preparation, and logistical arrangements.
Proposal and Letter Writing: Drafting and editing proposals, letters, and other business documents with a keen attention to detail and a high level of English proficiency.
Customer Communication: Liaising with customers through written correspondence and phone calls to address inquiries, resolve issues, and maintain positive relationships.
Analytical Skills: Utilizing analytical skills to interpret data, generate insights, and contribute to strategic planning initiatives.

Requirements:

Bachelor's degree in Business Administration, Management, or a related field.
Proven experience as a Personal Assistant or Executive Assistant, preferably in the aviation or transportation industry.
Exceptional IT skills, with proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Strong English proficiency, both written and verbal, with excellent communication skills.
Analytical mindset with the ability to conduct thorough business research and synthesize information.
Outstanding organizational and time management abilities, with a keen eye for detail.
Ability to work independently, prioritize tasks, and handle confidential information with discretion.

Benefits:

Competitive salary package
Opportunities for career growth and development
Health insurance and other benefits
Dynamic and collaborative work environment

Join our team at MalaikAir and be part of an exciting journey to redefine the future of air travel. Apply now to hrglobal@malaikair.con with your resume and cover letter detailing your qualifications and why you're the ideal candidate for this role. more

Location: Flexible (Hybrid or Office-based)
Job Description:
As the Travel and Tours Coordinator, you will play a pivotal role in enhancing customer satisfaction and loyalty by managing and coordinating packaged vacations for premium, business class and first class passengers who have accumulated miles flown on MakaikAir. Your responsibilities will include:

Loyalty Benefits Management:... Overseeing the administration and coordination of loyalty benefits, including packaged holidays, for premium, business, and first-class passengers.
Partner Liaison: Building and maintaining partnerships with travel and tour agencies across Africa and the Caribbean to curate exclusive vacation packages tailored to the preferences of our esteemed passengers.
Packaged Vacation Coordination: Collaborating with partner agencies to design and coordinate bespoke packaged vacations, ensuring seamless travel experiences for our passengers.
Working with 4and 5 star hotels, transport services, and cruise lines to book vacations on behalf of passengers 
Passenger Database Management: Managing passenger databases to accurately track miles flown, loyalty points, and benefit eligibility, ensuring data integrity and compliance with privacy regulations.
Benefit Usage Monitoring: Monitoring the utilization of loyalty benefits by passengers, analyzing usage patterns, and identifying opportunities for optimization and enhancement.
Customer Satisfaction: Proactively engaging with passengers to gather feedback on loyalty benefits, package vacations, and overall travel experiences, and implementing strategies to enhance customer satisfaction and loyalty.

Requirements:

Bachelor's degree in Tourism Management, Hospitality, Business Administration, or a related field.
Previous experience in travel and Tours , loyalty program management, or tourism industry roles preferred.
Strong network and relationships with travel and tour agencies across Africa and the Caribbean.
Excellent communication and negotiation skills, with the ability to effectively liaise with partners and stakeholders.
Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to optimize loyalty benefits.
Proficiency in database management and experience working with CRM systems.
Customer-centric approach with a commitment to delivering exceptional service and experiences.

Benefits:

Competitive salary package
Opportunities for professional development and growth
Flexible work arrangements
Comprehensive benefits package, including health insurance and travel perks

Join the MakaikAir team and play a vital role in shaping unforgettable travel experiences for our passengers. Apply now with your resume and cover letter outlining your qualifications and why you're the perfect fit for this role. more

We are looking for a pleasant Flight Attendant to ensure the safety and comfort of passengers aboard flights. The successful candidate will be able to work independently, perform effectively in a team and build trust relationships with passengers.
The goal is to maximise revenue growth and enhance customer satisfaction.
A Flight Attendant's day-to-day responsibilities may vary, but some common... tasks include:

Preparing the cabin for the flight: This involves checking and restocking supplies like food, beverages, and other amenities. Ensuring the cleanliness and safety of the cabin is also essential.
Greeting passengers and assisting with boarding: Flight Attendants welcome passengers onboard, verify their tickets, direct them to their seats, and assist with storing carry-on luggage.
Conducting safety demonstrations: Prior to takeoff, Flight Attendants provide safety instructions, demonstrate the use of safety equipment, and ensure that all passengers understand the safety protocols.
Ensuring passenger comfort: Throughout the flight, Flight Attendants take care of passengers' needs, such as serving meals and beverages, distributing pillows and blankets, and providing any necessary assistance or information.
Maintaining a safe environment: Flight Attendants monitor the cabin for any safety concerns, ensure that passengers follow regulations, and handle any emergency situations that may arise.
Assisting with medical emergencies: In cases of onboard medical issues, Flight Attendants are trained to provide first aid and coordinate with the cabin crew and medical professionals on the ground for further assistance.
Providing customer service: Flight Attendants strive to create a positive experience for passengers, responding to their requests, answering questions, and tending to their needs throughout the flight.
Dealing with special situations: Flight Attendants are prepared to handle challenging situations, such as disruptive passengers, security incidents, or other unusual circumstances that may arise during the flight.

Requirements

Proven working experience as Flight Attendant or Customer Service experience
University / Polytechnic degree
Fluency in English, multilingual is preferred
MS Office knowledge
Customer service-oriented
Professional image
Excellent communication and presentation skills
Problem solving skills and ability to handle difficult situations
Cabin crew certification or training more

What an exciting time to join MalaikAir! We plan to be the best airline in the history of aviation. Our shared purpose – Connecting

People, by building a Bridge between Africa and The Caribbean – is about more than getting people from one place to another. It also means that as a Glo-Cal business that operates in Quadruple locations around the world with millions of customers and hundreds of... employees, we have a responsibility to uplift and provide opportunities in the places where we work, live, fly and we can only do that with a truly diverse and inclusive workforce



Job Description

We are seeking a highly motivated and experienced individual to join our team as the Malaikair Frequent Flyer Mileage Program Loyalty Manager. In this role, you will be responsible for developing and implementing strategies to enhance customer loyalty, engagement, and satisfaction within our frequent flyer mileage program. You will play a crucial role in driving customer retention and maximizing the value of our loyalty program.



Responsibilities:

1. Develop and execute a comprehensive loyalty program strategy:

• Analyze market trends, customer behavior, and program performance to identify opportunities for improvement and growth.

• Define the strategic direction of the Malaikair frequent flyer mileage program, setting clear objectives and goals.

• Design and implement initiatives to enhance customer loyalty, increase engagement, and drive program enrollment.



2. Manage and optimize the frequent flyer mileage program:

• Oversee the day-to-day operations of the loyalty program, ensuring seamless execution of program activities.

• Monitor program performance, track key metrics, and generate reports to evaluate the effectiveness of loyalty initiatives.

• Identify areas for improvement and implement enhancements to optimize the program's value proposition.



3. Strategic Partnership Management:

• Identify and establish strategic partnerships with other airlines, hotels, and service providers to enhance the value proposition of the loyalty program.

• Negotiate agreements and collaborate on joint promotions to incentivize program members and expand redemption options.
4. Continuous Program Improvement:

• Implement feedback mechanisms to gather insights from program members and stakeholders for ongoing improvement. Financial Management:

• Develop and manage the budget for loyalty program initiatives, ensuring efficient allocation of resources and maximizing ROI.



5. Enhance customer experience and engagement:

• Develop personalized and targeted communication strategies to engage program members and foster a sense of loyalty.

• Collaborate with various departments, such as marketing and customer service, to ensure consistent and compelling messaging

across all touchpoints.

• Implement initiatives to enhance the overall customer experience, including exclusive benefits, recognition programs, and tailored

  In the years ahead, we will hire hundreds of people across every area of the airline. Our competitive benefits package aimed at keeping you happy, healthy and well-travelled. From employee-run "Business Resource Teams" to world-class benefits like employee assistance plan (EAP), employee wellness program and privileges like space available travel, MalaikAir is truly a one-of-a-kind place to work. Are you ready to travel the world?

   offers.
6. Drive member acquisition and retention:

• Develop and execute marketing campaigns to attract new members and promote program enrollment.

• Implement retention strategies to minimize member churn and maximize customer lifetime value.

• Analyze feedback, conduct surveys, and gather insights to continuously improve the program and meet member expectations. 7. Collaborate with cross-functional teams:

• Work closely with the marketing team to develop promotional materials and campaigns that effectively communicate the value of the loyalty program.

• Collaborate with IT and data analytics teams to ensure seamless program operations, accurate data tracking, and reporting.

• Liaise with customer service teams to address member inquiries, resolve issues, and provide exceptional customer support.
Requirements:

• Bachelor's degree in marketing, business administration, or a related field (Master's degree preferred).

• Proven experience in loyalty program management, customer relationship management, or marketing.

• Strong understanding of loyalty program design, customer segmentation, and engagement strategies.

• Knowledge of current industry trends and best practices in loyalty programs and customer loyalty management.

• Excellent analytical skills, with the ability to interpret data, identify insights, and make data-driven decisions.

• Exceptional communication and interpersonal skills to effectively collaborate with cross-functional teams and engage with members.

• Strong project management skills, with the ability to handle multiple priorities and deliver results within tight deadlines.

• Attention to detail and a strategic mindset to drive program growth and optimization.

• Familiarity with airline industry and frequent flyer programs is highly desirable.

Join our team and play a key role in shaping and enhancing our Malaikair frequent flyer mileage program, driving customer loyalty, and delivering exceptional experiences to our valued program members. more

About Us:
MakaikAir is a pioneering airline dedicated to providing exceptional service and innovative solutions in the aviation industry. As we embark on our journey to revolutionize air travel, we are seeking a dynamic and organized Personal Assistant to support our CEO in driving our company's success.
Job Description:
As the Personal Assistant to the CEO, you will be responsible for... providing comprehensive administrative support to ensure the smooth operation of the executive office. Your role will involve a wide range of tasks, including but not limited to:

Administrative Support: Assisting the CEO in day-to-day administrative tasks such as managing calendars, scheduling appointments, and handling correspondence.
IT Proficiency: Demonstrating advanced proficiency in IT skills, particularly in Microsoft Office Suite, including Excel and PowerPoint. Ability to create visually appealing presentations and reports.
Business Research: Conducting thorough research on industry trends, competitors, and market opportunities to support decision-making processes.
Event Organization: Planning and coordinating company events, meetings, and conferences, including venue booking, agenda preparation, and logistical arrangements.
Proposal and Letter Writing: Drafting and editing proposals, letters, and other business documents with a keen attention to detail and a high level of English proficiency.
Customer Communication: Liaising with customers through written correspondence and phone calls to address inquiries, resolve issues, and maintain positive relationships.
Analytical Skills: Utilizing analytical skills to interpret data, generate insights, and contribute to strategic planning initiatives.

Requirements:

Bachelor's degree in Business Administration, Management, or a related field.
Proven experience as a Personal Assistant or Executive Assistant, preferably in the aviation or transportation industry.
Exceptional IT skills, with proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Strong English proficiency, both written and verbal, with excellent communication skills.
Analytical mindset with the ability to conduct thorough business research and synthesize information.
Outstanding organizational and time management abilities, with a keen eye for detail.
Ability to work independently, prioritize tasks, and handle confidential information with discretion.

Benefits:

Competitive salary package
Opportunities for career growth and development
Health insurance and other benefits
Dynamic and collaborative work environment

Join our team at MalaikAir and be part of an exciting journey to redefine the future of air travel. Apply now to hrglobal@malaikair.con with your resume and cover letter detailing your qualifications and why you're the ideal candidate for this role. more