Main Purpose & Scope The Job
The Security Guard is responsible for the general security of the whole restaurant and its compound as well as any project property on the compound in accordance with Ankole Grill policies, procedures, and standards established to ensure maximum customer satisfaction.
Responsibilities:

Ensure that the building/premise assigned to him is safe and secured from any... sort of contingencies and acts of violence
Keenly observe each and every person entering the premise and to keep an eye on intruders
Ensure safety of the premise as well of the people
Prevent the entry of unauthorized people and prohibited articles into restricted areas.
To conduct routine checks inside the building each day
To report all the suspicious acts happening in the premises to the relevant authority.
Check each and every office and make sure that all the possible entrances and exits are closed, and all the lights/electric equipment is switched off.
Answer the emergency alarms with immediate effect, and to inform the respective department (such as fire department in case of fire) right away
Make detailed notes of damages to the premise or assets or of unusual occurrences.
Enforce and adhere to all the rules and regulations, and to warn the violators regarding possible consequences.
Constantly inspect and monitor all the security devices and equipment and to ensure that they are not tampered with.

*In addition to the above, the Security Guard may be given such other duties, as the Management may deem necessary..
Qualifications

3 years’ experience in the hospitality industry in a similar role preferably in a 4 star or 5 Star establishment.
High school graduate or equivalent experience.
Paramilitary training certification is a plus.
Exceptional communication skills and great customer service skills
Able to handle irate and tough customers
Able to work under minimum supervision.
Excellent attention to detail
Excellent personal hygiene and grooming habits.
Customer service oriented with a lively, energetic, and outgoing personality.
Well-organized and detail oriented.
Be open to working flexible shifts and on weekends and holidays. more

MAIN PURPOSE & SCOPE THE JOB
The Steward will maintain the cleanliness of all the Bar areas, handle the ware washing, cleaning and sanitizing all the bar equipment and utensils and maintain the cleanliness of all the beverage stores in accordance with Ankole Grill policies, procedures, and standards established to ensure maximum customer satisfaction.
RESPONSIBILITIES:

Operate and maintain... cleaning equipment and tools, including the glass washing machine.
Cares for all the operating equipment at the wash up area.
Checks and ensures that the wash-up area is always kept clean and tidy.
Wash Checks and ensures that the wash-up is always kept clean and tidy and disinfect bar and storeroom areas and equipment.
Ensure clean wares are stored in appropriate areas.
Use detergent, rinsing, and sanitizing chemicals to clean glassware.
Controls the utilization and proper use of cleaning agents/ materials.
Ensures that proper hygiene is maintained at the wash-up by ensuring the use of correct cleaning materials for various equipment.
Ensures that there is always adequate cleaned and wiped glassware and other service equipment during service.
Ensures that all bar areas, and stores are kept in exceptionally clean conditions.
Rack and spray all racked items with hot water to loosen and remove residue.
Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.
Sort, soak, and wash/re-wash glassware.
Empty and maintain trash cans and dumpster area.
Clean and mop all areas in assigned department.

In addition to the above, the steward may be given such other duties, as the Management may deem necessary.
QUALIFICATIONS

Barista/Bar Training
High school graduate or equivalent experience.
Hospitality certification is a plus.
HACCP and hygiene training.
Ability to operate dishwashing machines.
Good working knowledge of detergents.
Understanding of food safety practices.
Able to work under pressure and long hours.
Excellent personal hygiene and grooming habits.
Customer service oriented with a lively, energetic, and outgoing personality.
Well-organized and detail oriented.
Strong safety and hygiene awareness.
Knowledgeable about the culinary industry.
Be open to working flexible shifts and on weekends and holidays. more

Responsibilities

Mixing and baking ingredients according to recipes.
Check the quality of the ingredients and make sure the equipment is working properly.
Measuring and combining ingredients and using mixers, blenders, heat sources, and other equipment to make baked goods, such as cookies, bread, cakes, etc.
Ensuring that all products are always baked on time for quick, efficient and quality... service.
Ensure that the highest hygiene standards are maintained in the work area.
To ensure minimal wastage at the baking process and that all costs are strictly controlled.
Ensure that the equipment and machines are maintained in a sound serviceable condition at all times and that no malfunctioning occurs due to negligence. This includes routine daily physical examination as necessary as well as liaising with the supervisor to ensure that they are serviced as scheduled when due.
Have knowledge of the safety rules and cleaning procedures of equipment used to avoid damaging them or causing injuries.
Operating the oven and ensuring that the baked products are of good quality.
Inspect baked goods to ensure they are of the highest quality and remove any damaged items.
In addition to the above, the Baker may be given such other duties, as the Management may deem necessary.

Qualifications

Diploma or certificate in food production with specialization in pastry, bread and cake baking and exotic desserts
HACCP and hygiene training
Practical baking skills
Familiarity with all professional kitchen equipment, including mixers, blenders and dough sheeters
Understanding of food safety practices more

RESPONSIBILITIES:

Responsible for repairs, maintenance and perform ad hoc maintenances required.
Manning the switchboard and this includes ensuring that there is always someone at the switchboard. All phones must be answered by the third ring.
Ensuring that no guest is put on hold for more than 30 seconds.
Channeling telephone calls to the respective persons.
Making telephone calls for the... Managers, taking down their messages whenever they are not on duty.
Attending to all guests who come to the office and ensuring that they get the assistance that they may need as soon as possible. Nobody should be kept waiting for long.
Oversee all activities including the day to day running of the Reservations department.
Update all the bookings as you receive them.
Follow up all debtors who have visited our restaurant for meetings, lunch or dinner in liaison with the Events Manager.
Liaise with the Events Manager and do checklists for various functions and large groups coming to the restaurant.
Prepare a report on daily booking in the main restaurant. This report should be distributed to and made available to the management.
Follow up on all no shows and give feedback accordingly.
Take bookings daily and update the diary accordingly.
Be sure to space out all bookings for all service periods to avoid service pressure.
Maintain established filing systems of all correspondence.
Occasionally meet clients and advise on booking requirements and follow up with official correspondence.
Make monthly calendar of events for all venues.
In addition to the above, Reservations Agent may be given such other duties, as the Management may deem necessary.

QUALIFICATIONS

Diploma or Degree in Front Office Management or its equivalent from a recognized institution.
Hospitality Certification would be an added advantage.
Well-organized and detail oriented.
3 years’ experience in the hospitality industry in a similar role preferably in a 4 star or 5 Star establishment.
Excellent reading, verbal and written English and Kiswahili skills.
International bilingual skills are a plus.
Capable of effectively & efficiently delegating multiple tasks.
Mathematical and analytical skills.
Be tech savvy and have a working knowledge of various computer software programs (MS Office).
Strong safety and hygiene awareness
Be open to working flexible shifts and on weekends and holidays. more

RESPONSIBILITIES:

Operate and maintain cleaning equipment and tools, including the glass washing machine.
Cares for all the operating equipment at the wash up area.
Checks and ensures that the wash-up area is always kept clean and tidy.
Wash Checks and ensures that the wash-up is always kept clean and tidy and disinfect bar and storeroom areas and equipment.
Ensure clean wares are stored in... appropriate areas.
Use detergent, rinsing, and sanitizing chemicals to clean glassware.
Controls the utilization and proper use of cleaning agents/ materials.
Ensures that proper hygiene is maintained at the wash-up by ensuring the use of correct cleaning materials for various equipment.
Ensures that there is always adequate cleaned and wiped glassware and other service equipment during service.
Ensures that all bar areas, and stores are kept in exceptionally clean conditions.
Rack and spray all racked items with hot water to loosen and remove residue.
Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.
Sort, soak, and wash/re-wash glassware.
Empty and maintain trash cans and dumpster area.
Clean and mop all areas in assigned department.
In addition to the above, the steward may be given such other duties, as the Management may deem necessary.

QUALIFICATIONS

3 years’ experience in the hospitality industry in a similar role preferably in a 4 star or 5 Star establishment.
High school graduate or equivalent experience.
Hospitality certification is a plus.
HACCP and hygiene training.
Ability to operate dishwashing machines.
Good working knowledge of detergents.
Understanding of food safety practices.
Able to work under pressure and long hours.
Excellent personal hygiene and grooming habits.
Customer service oriented with a lively, energetic, and outgoing personality.
Well-organized and detail oriented.
Strong safety and hygiene awareness.
Knowledgeable about the culinary industry.
Be open to working flexible shifts and on weekends and holidays. more