To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us—from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience. 

Responsibilities


Manage a portfolio of approximately... 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion


Must Have


Passion for software products
Perfect written and spoken English
Strong business acumen and understanding of customer needs
Highly organized, with the ability to work autonomously and manage your time effectively
Strong priority management skills, with the ability to thrive under pressure
Full, unrestricted working rights in Kenya
Minimum academic requirement of a Bachelor's degree more

Responsibilities


Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
Act as the primary point of contact for our customers, providing guidance and... support to enhance their experience throughout their projects
Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion


Must Have


Passion for software products
Fluent in French and English both spoken and written
Strong business acumen and understanding of customer needs
Highly organized, with the ability to work autonomously and manage your time effectively
Strong priority management skills, with the ability to thrive under pressure
Minimum academic requirement of a Bachelor's degree
Based in Nairobi, Kenya or be a member of the East African Community (EAC) more

We are looking for Sales Representatives to join our dynamic Direct Sales team. Your primary focus will be to use your prospecting, analytical and negotiation skills to acquire new customers. In this role, you will interact with SMEs across Africa and advise them on the best solution for their business.

Overall, you will be responsible for the entire sales cycle from prospecting to closing,... including customer onboarding. This role is for candidates who are enthusiastic about working at the intersection of business and software. You will learn different management practices across a variety of industries and how Odoo’s various applications can be used to meet business needs.

Here are the tasks and responsibilities for this position:

Functions and responsibilities


Qualify prospects: Manage a pipeline of potential customers and assess their fit with our solutions.
Understand customer needs : Conduct in-depth discovery meetings to understand customer needs, pain points, and business challenges. Use this information to position our software solutions as the ideal choice.
Product Demonstrations: Deliver engaging, personalized product demonstrations that highlight the value and benefits of our solutions, addressing specific customer pain points.
Prepare Proposals and Quotes : Develop and present tailored proposals and pricing models to potential clients, ensuring they align with client requirements and business objectives.
Negotiate and Close Sales : Lead negotiations on pricing, contract terms and conditions, and work to address or handle objections and close sales to meet or exceed revenue goals.
Collaborate with internal teams : Work closely with business analysts and customer success teams to ensure customer needs are met and feedback is shared for continuous improvement.


MANDATORY CRITERIA


Bachelor's degree in any related field
A good business background and great curiosity
Proactive with a results-oriented mindset.
Genuine interest in management software
Speak fluent French, English and/or Swahili
Good organizational skills
Work permit for Kenya (or being part of the East African Community - EAC) more