Role Overview

We are looking for driven passionate problem solvers and self-starters to join our team
In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls and other social media platforms concerning Traction POS and Bank Transfer issues.

What You'll Do

Adopt standards/procedures for ensuring the optimal customer experience
Utilize social... media platforms in reaching out to customers to help resolve issues and provide quick responses to inquiries
Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
Attend to the customer's queries on our social media platforms and incoming phone calls
Cross-sell Traction's products and services while engaging the customers.

What You'll Need (Requirements)

HND / BSc Degree preferred
At least 1 year experience in a relevant role
Thorough understanding of the Fintech industry
Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
Strong communication skills.

Why Traction

Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
The Best Team. Working with a motivated and talented team plus regular team bonding events.

Our Values:

Ownership: At Traction, we take the initiative to achieve favourable results
Invent & Innovate: We are constantly developing and designing solutions
Growth Centered ( self and customers): You keep pursuing growth and learning
Team Spirit (collaborative): We are a team that works together to achieve a common goal
High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
Customer Driven: We see everything we do at Traction on how it will impact our customers
Above & Beyond: We don't just do what's expected of us; We go the extra mile. more