​​​​The Executive Director will provide leadership for the development, execution, administration, and management of all functions and matters relating to fund raising, their support services, and relations with relevant stakeholders to meet the fundraising needs of Strathmore University.

Duties & Responsibilities:


Provide overall leadership, administration and development of the... Foundation
In consultation with all relevant stakeholders, provide leadership and direction for the design, development and implementation of the University fundraising and endowment strategies.
Establish through consultation with DVC-PD and SUF board (through SUF board chair) long term and annual fund-raising goals, objectives and targets.
Develop and implement fund raising plans with clear delineation of roles and responsibilities, quantifiable metrics, and targets for productivity for self and staff in SUF and provide a quarterly and annual report on the achievements of those targets as appropriate.
Establish and maintain productive relationships with University's potential donors including stewardship, donor recognition strategies in coordination with other units within the University.
Manage a personal portfolio of high amount donors through the fundraising stages and achieve pre-agreed targets at each stage.
Work in collaboration with relevant University units to understand the priorities across the University and facilitate the translation of those priorities into fundraising opportunities. 8. Work in collaboration with Strathmore University Alumni in programs seeking to involve alumni in advancing alumni relationships and where appropriate in University's fundraising priorities.
Work collaboratively with the SU Marketing and Communications teams in the design, development, and implementation of a communications plan to promote the SUF mission to students, staff, alumni, current and prospective donors, and other university stakeholders. 10. Engage SU units to enhance the culture of fundraising, endowments, and philanthropy. Keep track of such activities and include them as part of the SUF reports with due recognition to such units.
Ensure that SUF strategies, policies and activities comply with all appropriate laws, Strathmore University policies and any specific donor agreements.


Minimum Academic Qualifications:


At least a master's degree in a management or closely related field from an accredited institution
Certified Fund-Raising Executive (CFRE) or similar qualification including evidence of professional training in fundraising management.


Experience:


A minimum of six (6) years experience in leading a fundraising team preferably in a higher education or not-for-profit environment to raise a minimum of USD 3million per annum. Evidence of developing innovative fundraising programs linking resource allocation to the program priorities and successfully executing such program(s) to achieve the pre-set targets.
Experience in planning, implementing, managing, and concluding major fundraising campaigns.
Demonstrated knowledge of the legal and ethical aspects of fundraising and obligations to donors and how to align them with Strathmore University values.
Existing high-level contacts with local, international, non-profit, public, and private sectors leaders.
Good knowledge of the current opportunities and challenges in higher education sector in general, and especially those in Africa.


Competencies and Attributes


Attention to detail including on time follow-up on agreed upon deliverables.
Ability to inspire, lead, manage and evaluate a team.
Excellent communication skills- oral and written to different levels of stakeholders.
Decision making, planning and organization skills to delegate where appropriate.
Ability to develop collaborations with other units that may have competing priorities.
The ability to prevent and/or solve problems with flexibility, timeliness, and creativity.
Have high ethical standards, integrity and professionalism more

JOB PURPOSE:
To be responsible for providing operational, strategic, and programmatic support that advances the goals of alumni relations and the school, fostering strong relationships with all alumni and engaging them in the life of the school, and developing and implementing alumni relations operating/strategic plans and programs.
MAIN DUTIES AND RESPONSIBILITIES:

Alumni Relations... Strategy: Develop, in consultation with the Dean, strategies, targets, and deliverables for alumni relations programs and evaluate the School’s strategic aims in Fundraising.
Alumni Development: Create and maintain an accurate and up-to-date alumni database and develop ways to increase the value gained from forging strong and collaborative alumni relations.
Networking Community: Establish, build, and facilitate a robust range of alumni locally and internationally and maintain regular communication with alumni via direct contact, email,alumni web  pages, and print publication.
Relationship Management: Plan, organize, and coordinate programs for alumni, students, and friends of the school that increase goodwill and foster positive relations with the school.
Fundraising: Identify and implement methods of ensuring increasing support from alumni and routinely qualify alumni prospects for gifts and donations.
Communication: Prepare and dispatch quarterly e-bulletins, develop the alumni newsletter, and perform the duties of Editor, ensuring high-quality documents that promote the school.
People Management: Train, guide, and support subordinate staff in the Alumni Relations Office to aid in building a more skilled workforce in alumni relations management and encouraging innovation and development in alumni operations.
To manage the school’s relationship with Convocation to ensure that Convocation functions effectively and in a way that benefits Strathmore University Business School.
To work closely with the Heads of Departments who have frequent contact with alumni, especially the Internationalization Office and Careers Advisory Service, and their teams, to develop and implement their strategies for alumni.

JOB REQUIREMENTS
The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

Bachelor’s degree in business administration, or any other related field from a recognized institution. A Master’s degree will be an added advantage.
At least 5 years relevant experience with at least 2 years’ experience in a supervisory position
Significant experience in alumni relations, fundraising, public relations, or any other related area
Experience in devising a strategic plan and leading a team to implement it across a large organization
Management experience, including leadership skills to inspire a team, and support and develop individuals
Financial management experience and demonstrable deliverance of high-quality events and communications within a wider strategic framework
Experience in delivering high-quality events and communications within a wider strategic framework
Practical knowledge of the Data Protection Act
Knowledge and experience of the Higher Education sector

KEY SKILLS AND COMPETENCIES:

Outstanding Written and Verbal Communication Skills
Outstanding Interpersonal Skills
Ability to establish and maintain positive relationships
Ability to recruit, motivate, and manage senior-level volunteers and other members of the workforce
Ability to work within an interdependent team, and to manage members of a team
Strong Project Management Skills
Financial Management Skills
Critical Thinking Skills
Honesty and Integrity
Problem Solving Skills more

Basic job summary
To develop and implement digital strategies to drive engagement in campaigns, membership growth and education enrolment across existing and new platforms including Facebook, Twitter, Instagram, LinkedIn and others.
Duties & Responsibilities

To develop the social media strategy for corporate platforms of the University
To implement content development for the University’s... communication channels: Website, Facebook, Twitter, Instagram and LinkedIn, in line with the strategic pillars.
Collate all requests, develop and monitor performance of the University digital campaigns throughout the year.
Develop social media communities and online discussions to increase the University engagement rate.
Compile analytical reports for the team showing results (Return on Investment)
Liaise with other departments to standardize social media content on their different Facebook pages.
Form key relationships with influencers across the social media platforms.
Monitoring trends in the dynamic digital media space.
Mentorship duties for interns attached to the department on a constant basis. This grows the pipeline for potential employees.
Develop a monitoring mechanism for emerging crisis and or feedback on university channels for ease of responding in time.

Minimum Academic Qualifications

Bachelor’s degree in Communications, Masters is an added advantage.
Good writing and editing skills

Experience

At least 3 years’ experience in writing content for blogs, newspapers, websites and different social media channels

Competencies and Attributes

Excellent writing skills and writing skills
Critical thinking
Analytical skills
People Skills
Excellent command of written and spoken English and Kiswahili.
Integrity and strong interpersonal skills
Strong attention to detail and ability to follow through with a high level of accuracy more

Basic job summary:
This position will provide a range of legal, corporate and regulatory services and be responsible for the University’s compliance with regulatory requirements and company secretarial services for various meetings in the University and its affiliates. The position may also be assigned other duties from time to time as required by the Head of Department.
Duties &... Responsibilities:

In collaboration with the Manager, Corporate and Legal Affairs:

Assist in developing, reviewing, analyzing, benchmarking and maintaining the University’s and its affiliates’ legislation/statutes, constitutive documents, policies, codes of practice, systems and procedures to enhance accountability, transparency, equity as well as legal compliance.
Be responsible for a wide range of compliance aspects including monitoring and review of procedures, policies and process requirements in respect of internal and external legal and regulatory requirements affecting the University and its affiliates.
Conduct regular monitoring of changes in relevant legislation and regulatory environment to ensure that the University and its affiliates comply with all applicable legal and statutory obligations.
Keep abreast of overarching legal and regulatory legislation, guidelines and other issues relating to the University and its affiliates, continually reporting on key changes to various stakeholders. Continually review the University’s service offerings and processes to enhance legal and regulatory compliance. Design and develop reporting mechanisms and controls to enhance legal and regulatory compliance after benchmarking with relevant organizations.
Service the University Council, the Management Board, the Board of Directors of the University’s affiliates and the various committees in respect of these organs, by ensuring that their work is compliant with relevant statutes, regulations and policies, ensuring production of high-quality paperwork by preparing the agenda and papers, attending the briefing meetings and working closely with the Chair of the organ or committees’ chair to steer the meeting’s business, disseminating the matters arising, and drafting the minutes in respect of the organ and committee meetings.
Conduct research into governance and regulatory compliance to continually identify best practice to aid decision-making by these organs. Train and sensitize all stakeholders on legal and regulatory requirements.
Attend and conduct required legal litigation services in respect of the University and the University Affiliates, in alternative dispute resolution and Litigation matters. Drafting legal opinions, statements of claim, demand letters and responses to these documents as received from external parties.
Prompt issuance of instructions, managing, review and approve all documentation prepared by outsourced legal services, where these services are necessary as per Departmental procedures, ensuring the University’s interests are protected, sound advisory is given and representation of Strathmore University in all legal forums.
Attend and conduct required corporate and regulatory services in various meetings as specified in University’s and its affiliates statutes, /regulations, policies and procedures and constitutive documents. Liaise with external counsel in this regard.
Prepare and manage the legal department’s filing system including the University’s legal documents database for contracts, agreements, litigation history, licenses and registrations among other related documents. This will include managing the legal documents registry and ensuring proper maintenance of the database/registry and conducting checks to ensure it is up to date.
Any other responsibilities and duties as may be assigned from time to time by the Head of Department.

Minimum Academic Qualifications:

A Bachelors of Law (LLB) degree;
Post Graduate Diploma of Law from Kenya School of Law;
Admitted as an Advocate of the High Court of Kenya;
CPS(K) qualification will be an added advantage;

Experience:

At least Three (3) years’ post-admission experience (experience in governance and company secretarial services preferred);

Competencies and Attributes

Demonstrated ability to weigh legal aspects and situations and provide sound solutions
Legal research and writing
Analytical Skills
Excellent communication skills both verbal and written
Strong interpersonal skills and business strategy acumen more

JOB PURPOSE: 
To contribute to the achievement of the people and business strategy through People and Culture interventions for all Staff in the Strathmore University Business School. In liaison with the Manager, People and Culture, maintain and enhance the departmental resources by planning, implementing, and evaluating employee relations and People and Culture policies, programs, and... practices.
MAIN DUTIES AND RESPONSIBILITIES:
Talent Attraction and Acquisition.

Responsible for the implementation of the recruitment process.
Oversight responsibility for the progress of all recruitment needs of the respective departments.
In liaison with the Manager, People and Culture and the Head of Departments, assist in developing and implementation of the workforce plans to ensure that the departments are adequately resourced at all times.

Contracts Preparation, Renewals and Onboarding

Efficient implementation of the contract management process
Prepare contracts for new staff and ensure sign off by all relevant parties.
Implementation of the staff onboarding procedure (except the induction training) to ensure that all new staff settle into their roles seamlessly.
Preparation and issuance of letters which pertain to change of contracts terms for existing employees.
Preparation of contract management related reports as and when required.
Monitoring of the staff contract status.
Responsible for general correspondence to external stakeholders (such as bank letters, visa letters, letters confirming staff details, letters to Sacco etc).
Responsible for P&C communication on contracts management related issues such as change of employment terms. 

Performance Management and Departmental transfers

Participate in staff performance management and appraisals. 
Support performance improvement through provision of relevant training for employees on Performance Improvement Program (PIP) to equip them with the necessary skills to excel in their various roles.
Responsible for efficient and end-to-end implementation of the internal staff movements policy and procedures e.g., Promotion, departmental transfers etc.
In collaboration with the Heads of Departments, responsible for the identification and recommendation of staff due for promotions as part of succession planning

Staff training

Ensure that new employees are properly on-boarded to foster a positive attitude, alignment to the University Values and Culture as well as ensure that the employees effectively integrate into SBS.
Follow up on Induction Training for new staff within 3 months of taking up new roles.
Working closely with Departmental Heads and Manager People and Culture to identify training needs and gaps and recommend training programmes to equip the staff with the necessary skills to deliver the business objectives.
Responsible for collation of training needs from the departmental workplans and budgets.
Ensure that all training requests from staff are attended to in accordance with the staff development policy and appropriate feedback is given to staff members. 
Prepare the confirmation and bonding letters for the approved training requests.

Staff Exit Management

Manage all separations by ensuring that exit interviews are conducted in a timely manner and feedback provided to Management.
Ensure that exiting staff are taken through the entire clearance process and their details are communicated to the relevant parties.
Prepare final documentation for staff i.e., issue Certificates of Service.

P&C Reporting 

Responsible for SBS P&C reporting across all SBS P&C’s collaborators, both external and internal. This includes all type of reports to the SBS Management Committee, to the Management Board, to the University Council Committees and any other report as and when needed/necessary. 

P&C Strategy and work plan execution and monitoring

Responsible for the successful execution, monitoring and continuous improvement of the SBS P&C’s strategy and work plan. 

JOB REQUIREMENTS
The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

Master’s degree in social science, Human Resources, or any other related field from a recognized institution
Professional qualification in HR and be a member of IHRM.
Have a clear grasp of the Kenyan Labor Laws and related policy framework.
At least 5 years’ experience in implementing change in organizations with at least 2 years in a supervisory role.
High level of Confidentiality.
Professionalism.
Excellent Communication Skills (Verbal and Written).
Highly Organized.
Interpersonal Skills.
Attention to detail.
Ability to multi-task. more

JOB PURPOSE: 
Lead Kenya SBDC on resilience programming. The ideal candidate should have experience implementing and managing resilience activities. Resilience Technical Specialist will lead the transformational resilience programming in the mobilization effort for USAID/Kenya SBDC program to find innovative ways for Kenya to raise funds and provide sustainable resilience programs for its people... and the ecosystem they live in. This position will coordinate with the Kenya National Government to overcome the barriers to finance by developing partnerships and synergies, provide leadership, vision and professional guidance on resilience programs that will impact the region.
MAIN DUTIES AND RESPONSIBILITIES:

Support an inclusive, coherent and locally-owned resilience programming framework for multiple shocks and disasters, ensuring that it is developed and owned by stakeholders at all levels, from national to sub-national and community level.
Strengthen the capacity of institutions at national, sub-national and community levels to have the necessary technical capacity, human and financial resources allocation to implement the new resilience programming framework.
Develop a system for data collection, analysis, modeling, prediction, and feedback loops to inform locally-led decisions in building and strengthening resilience.
Provide program management for Kenya SBDC Resilience program.
Lead risk assessment efforts and strategies to embed results into the program decision-making.
Engage with business units and cross-functional stakeholders to align program objectives, roadmaps, and milestones and manage key metrics.
Promote understanding and preparation of resilience programming-related risks.
Conduct benchmarking activities and develop resources such as toolkits, checklists, and questionnaires.
Strategize and operationalize collaborating with stakeholders to develop roadmaps and prioritize programmatic activities.
Maintain positive, proactive relationships with key suppliers and stakeholders.
Contribute to internal and external reporting and communications on program progress.
Represent Kenya SBDC externally.

JOB REQUIREMENTS
The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

A degree in Social Sciences (International/Economic Development, Public Management, Sociology, Community) or any other related discipline. (Preferably a Master’s Degree)
At least 8 years of relevant experience designing, supporting implementations, and monitoring of multi-sector programs in ASAL counties of Kenya area of disaster risk management, climate resilience, economic resilience, peacebuilding and conflict resolution, natural resource management, livelihoods based and/or protection, development, and emergency response operations.
A broad grasp of socio-economic policy issues and livelihood development in rural and ASAL settings
In-depth understanding of USAID Kenya’s (and resilience implementing partners’) resilience program portfolio and strategies.
Subject matter experience in climate change adaptation.
Knowledge about funding such as World Bank, USAID, and others.
Ability to synthesize information and data on resilience programming to create engaging and compelling text while maintaining accuracy and adhering to strict page limitations.
Experience in capturing complex knowledge and presenting it in a simple way.
Demonstrate knowledge of resilience programs as per USAID and U.S. Government policies and strategies.
Partner negotiation experience.
Presentation experience preferred (PowerPoint and general presentations).
Excellent references from former places of employment and USAID implementing partners.
Have developed a deep understanding of international development requirements as well as a strong technical, analytical, and programmatic skill set to progress regional development priorities.
Be a confident leader who takes pride in inspiring, managing, and empowering cohesive teams to deliver tangible results. more

JOB PURPOSE:
Lead Kenya SBDC on resilience programming. The ideal candidate should have experience implementing and managing resilience activities. Resilience Technical Specialist will lead the transformational resilience programming in the mobilization effort for USAID/Kenya SBDC program to find innovative ways for Kenya to raise funds and provide sustainable resilience programs for its people... and the ecosystem they live in. This position will coordinate with the Kenya National Government to overcome the barriers to finance by developing partnerships and synergies, provide leadership, vision and professional guidance on resilience programs that will impact the region.
MAIN DUTIES AND RESPONSIBILITIES:

Support an inclusive, coherent and locally-owned resilience programming framework for multiple shocks and disasters, ensuring that it is developed and owned by stakeholders at all levels, from national to sub-national and community level.
Strengthen the capacity of institutions at national, sub-national and community levels to have the necessary technical capacity, human and financial resources allocation to implement the new resilience programming framework.
Develop a system for data collection, analysis, modeling, prediction, and feedback loops to inform locally-led decisions in building and strengthening resilience.
Provide program management for Kenya SBDC Resilience program.
Lead risk assessment efforts and strategies to embed results into the program decision-making.
Engage with business units and cross-functional stakeholders to align program objectives, roadmaps, and milestones and manage key metrics.
Promote understanding and preparation of resilience programming-related risks.
Conduct benchmarking activities and develop resources such as toolkits, checklists, and questionnaires.
Strategize and operationalize collaborating with stakeholders to develop roadmaps and prioritize programmatic activities.
Maintain positive, proactive relationships with key suppliers and stakeholders.
Contribute to internal and external reporting and communications on program progress.
Represent Kenya SBDC externally.

JOB REQUIREMENTS
The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

A degree in Social Sciences (International/Economic Development, Public Management, Sociology, Community) or any other related discipline. (Preferably a Master’s Degree)
At least 8 years of relevant experience designing, supporting implementations, and monitoring of multi-sector programs in ASAL counties of Kenya area of disaster risk management, climate resilience, economic resilience, peacebuilding and conflict resolution, natural resource management, livelihoods based and/or protection, development, and emergency response operations.
A broad grasp of socio-economic policy issues and livelihood development in rural and ASAL settings
In-depth understanding of USAID Kenya’s (and resilience implementing partners’) resilience program portfolio and strategies.
Subject matter experience in climate change adaptation.
Knowledge about funding such as World Bank, USAID, and others.
Ability to synthesize information and data on resilience programming to create engaging and compelling text while maintaining accuracy and adhering to strict page limitations.
Experience in capturing complex knowledge and presenting it in a simple way.
Demonstrate knowledge of resilience programs as per USAID and U.S. Government policies and strategies.
Partner negotiation experience.
Presentation experience preferred (PowerPoint and general presentations).
Excellent references from former places of employment and USAID implementing partners.
Have developed a deep understanding of international development requirements as well as a strong technical, analytical, and programmatic skill set to progress regional development priorities.
Be a confident leader who takes pride in inspiring, managing, and empowering cohesive teams to deliver tangible results. more

JOB PURPOSE:
This role is aimed at providing support to the Strathmore Africa Case Centre, the SACC.
MAIN DUTIES AND RESPONSIBILITIES:

Advising the Hub Lead/Editor in Chief on the suitability of a draft case submitted to the SACC.
Performing preliminary reviews and relevant due diligence on any submitted to SACC within stipulated timelines.
Carrying out any follow-up reviews on cases... assigned to reviewers with periodic reminders.
Taking minutes for all meetings and forums (workshops, seminars, training sessions etc.) coordinated by the Case Centre.
Capturing all case study metadata prior to final publication on the website.
Ensuring the Case Centre website and submission portal are active and functional.
Advising the SACC lead team on the improvements to be made on the case submission, review, and any other related activities.
Under the guidance of the Hub Lead, ensuring that submitted case studies are handled on a timely basis.
Carrying out all logistical and coordination activities for activities organized by SACC end-to-end.
Ensuring that all requisite checks are performed before, during and cases are accepted by SACC.
Liaising with SBS and Strathmore University communications teams before getting cases finally uploaded onto the website.
Facilitating joint approval meetings by the Case Centre editorial board before cases are finally uploaded onto the website.
Proofreading, performing editorial and plagiarism checks for all submitted cases.
Maintaining a centralized log of all submitted and accepted cases under SACC.
Write cases for the case Centre from time to time.
Represent the Hub Lead in forums, both local and international, where the SACC is participating in.
Ensure all ethical and regulatory requirements in publishing cases and other publications by the SACC are adhered to.
Any other duties as may be assigned from time to time by the Hub Lead.

JOB REQUIREMENTS
The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

A minimum of a Bachelor’s degree in a Business or related field, a Master’s degree will be an added advantage.
Possession of certification in specialized training in English writing and oratory skills will be an added advantage.
2-3 years of experience in a writing and/or publishing environment.
Experience and skills in quantitative and/or qualitative research methods
Demonstrate ability to work independently to oversee teams and collaborate with a wide range of stakeholders from diverse backgrounds.
Demonstrable excellent interpersonal and written communication skills
Demonstrable excellent organizational skills and prior experience managing more junior research team members.
Ability to ensure timely delivery of results against objectives. more

JOB PURPOSE:
The position exists to develop and spearhead the vision of a world-class business school by identifying and putting in place marketing strategies in line with the internationalization and transformation strategy of Strathmore University Business School mirrored by key learnings and experiences from existing international partner schools’ and networks collaborations.
MAIN DUTIES AND... RESPONSIBILITIES:

Marketing & Communications


To Develop and implement the external and internal Marketing & Communications strategy to ensure that the Business School communicates in an impactful, consistent, accurate, professional, and prompt fashion with all its stakeholders: students, parents, participants, corporate, partners and the wider community
To develop and implement the Business School’s marketing strategy and quality improvement plan in line with the strategic goals and performance targets set. This will cover all aspects of marketing including market research, product development, students/participants’ enrollment, and advertising/awareness
Building awareness of the Business School and promote good relationships with other institutions or networks which can be helpful in attracting quality participants. This includes, developing and managing networking and engagement programs to enhance the Business School’s relationship with clients, prospective clients, alumni, partner institutions, and all stakeholders.
Contribute to the management of media relations and media coverage to strengthen the visibility and reputation of Strathmore University in collaboration with the Director of Communications and University Relations.


International Marketing


To identify and develop international marketing efforts in foreign countries which include programs promotions and students/participants enrollment support. Expanding upon existing markets by tracking participants’ enrollment and analyzing these markets to increase students/participants reach
Overall marketing of all Strathmore University Business School courses, benchmarking with our global partner schools and networks


Financial Responsibility


Actively manage and supervise costs via the annual budgeting process
Monitor sales and product performance and ensure prior analysis of business opportunities
Achievement of business plans for growth and profit Shared P&L responsibility


Management


Supervision of the department’s staff, manage performance and implement their development needs
Provide leadership in the various projects undertaken by the department including the Brand realignment of the Business School

JOB REQUIREMENTS
The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

Master’s degree in a business-related field with a bias in communication.
A Professional Qualification in Marketing and Communication
A member of the marketing professional body
At least Seven (7) years experience in Marketing and Sales with a brand in a service-oriented industry
Significant leadership profile and line management experience
Demonstrate a strong commercial mindset, understanding of the marketing planning process, forecasting, and managing P&L
Track record of proven delivery, demonstrating both creative and analytical skills
Experience of managing budgets and maximizing their effectiveness more

JOB PURPOSE:
The position will be responsible for delivering a friendly, efficient customer service and creating a warm and welcoming atmosphere for all of the guests visiting the University.
MAIN DUTIES AND RESPONSIBILITIES:

Responsible for placing, answering and directing all telephone calls received in a professional and informative manner.
Coordinate the collection and dispatch of both... incoming and outgoing mails while ensuring proper record keeping.
Support in the planning and preparation meetings and conference calls to ensure seamless management of meetings and meeting rooms.
Support in event Organization for Strathmore University Business School events upon request.
Receive, welcome and direct visitors to the respective offices and quickly notifies the person being visited.
Ensure that the waiting area is easily accessible, comfortable and tidy and with appropriate reading materials.
Mail dispatch: Collection, distribution and dispatch of daily incoming and outgoing mail and documents.
Assess received calls/inquiries and direct and/or record and relay messages to respective departments.
To keep up to date with regard to all the programs and events at Strathmore Business School so as to advise walk-in clients appropriately.
As needed, assists with clerical tasks that include typing, filing, proofreading, and maintenance of service logs and data entry.
Maintain the CRM System,  in  the managing,  analyzing and processing  of customer information and queries and liaise with the appropriate program departments to ensure that a client’s needs are fully met.

JOB REQUIREMENTS
The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

Minimum Diploma in any business-related course.
Fluent in English and Swahili.
At least one year experience working in a busy front office.
Knowledge in Computer applications. more