We are seeking to recruit a Pricing & Tendering Executive who shall support sales team through the preparation of accura and relevant cost and price estimates related to Air, Ocean, Road Import and Export for clients/prospects and requests fro within the company.

Primary Responsibilities:


Ensure the highest degree of quote conversion ratio
Estimates/pricing on new business and... pricing
Compile pricing for RFQ's, RFI's and Tenders
Capture Intel for RFQs and RFIs and Tender
Maintain and update Estimate register Commercial support
Internal support and collaboration
Receive, monitor and action estimates received.
Capture and update in the rates request/register database.
Facilitate and address all inter-branch queries related to pricing/Estimates and proactively communicate with stake holders in respect of rates/estimates.
Compile and distribute all cost Estimates for Air, Sea, road, Over Border Freight and any other as may be assigned Liaise with various Clients, Shipping Lines, Agents, Port Authorities, Customs, Transporters and any other stakeholder Procure the most responsive rates through liaison with various Airlines, Shipping Agents and Overseas Agents. Ensure all estimates are completed timely, accurately and successfully submit to the requesting party Follow up and ensure quality feedback is received and captured in the database.
Compile estimate analysis and feedback monthly or as requested to Business Development Executive and managers. Provide administrative support and back up including but not limited to the creation and maintenance of estimate and freight registers and templates.
Develop and establish relationships through the provision of administrative support and back up to key stakeholders an the various sales units and staff within the group.
Ensure that quality checking is consistently performed verifying the correctness of the estimates. Assist with pricing negotiations.
Assist with pricing worksheet formula development.
To collate and upload competitor pricing comparisons and estimates on the system. To work closely with the team on pricing strategies
To assist with updates and circulation of divisional company selling tariffs.
Working with sales to properly qualify bids.


Qualifications


At least a Diploma from a recognized institution
Thorough understanding of ODC


Experience and skills Required


Minimum of 5 years in logistics sales, operations or customer service
Business acumen
Strong network and relationship building
Strong analytical skills
Communication capability at all levels, both internally and externally
Prior experience within Commercial/Operations in the industry is preferred.
Willingness to acquire new skills and gain knowledge and share best practices.
Ability to work independently and as part of a team.
A minimum of 5 years Forwarding & Clearing experience is required with a good knowledge of Logistics / Operations/Customer Service or Supply Chain processes.
Microsoft office - Excel, Word, PowerPoint and Outlook more

JOB PURPOSE:


The Billing and Operations Specialist will play a pivotal role in supporting the Freight Forwarding Department by managing billing operations, coordinating shipment logistics, and ensuring timely processing of invoices and container deposits. The role requires a detail-oriented individual who can collaborate effectively with the operations and accounts teams to maintain seamless... operations and meet financial and logistical objectives.


KEY DUTIES & RESPONSIBILITIES:


Prepare detailed customer invoice breakdowns in Excel and SAP, and submit them to the accounts executive for invoicing.
Ensure all invoicing documents are submitted to the C&F accountant for invoice generation. Follow up with the accounts team to ensure invoices are shared within 24 hours of the request, escalating delays to the Operations Manager.
Provide weekly reports on files submitted to the Accounts Department for billing.
Coordinate and send filed documents to the C&F accountant immediately after invoicing.
Deliver weekly updates on all loaded shipments, reporting directly to the Operations Manager.
Collaborate with the accounts team for effective KPA account management.
Follow up with transporters to ensure timely truck allocation.
Liaise with shipping lines to secure shipping charges and delivery orders, ensuring payments are approved and processed promptly.
Follow up with shipping lines for delivery orders and container guarantee forms, ensuring proper documentation and adherence to procedures.
Ensure EDIs are promptly sent to KPA and ICD for shipment mapping and PUO generation post- release.
Validate guarantee forms with shipping lines, ensuring invoices are received and payments are coordinated with the finance team.
Ensure empty containers are returned to the shipping line depot within the validation period to avoid penalties.
Obtain and review container interchange reports for damages, arranging joint surveys with shipping lines when necessary.
Follow up with shipping lines for container deposit refunds, ensuring all procedures and documentation are accurately handled.


QUALIFICATIONS AND REQUIREMENTS:


Bachelor's Degree in Supply Chain, Operations Management, Logistics Management, or a Diploma in Clearing and Forwarding or Shipping.
Minimum of 4 years of experience in the freight forwarding industry.
In-depth knowledge of customs legislation, import/export documentation, and customs clearance processes.
Strong problem-solving, interpersonal, and communication skills (both oral and written).
Ability to multitask and efficiently complete tasks under pressure.
A team player with a positive attitude, keen attention to detail, and strong organizational skills. SAP and KESRA certification is an added advantage. more

JOB PURPOSE:


The Customer Service Executive will be responsible for managing client relationships and ensuring seamless coordination of shipment logistics, invoicing, and documentation. This role requires a highly organized individual with excellent communication skills, capable of delivering exceptional customer service while supporting operational efficiency and meeting organizational... objectives.


KEY DUTIES & RESPONSIBILITIES:


Open files and prepare proper documentation for new shipments.
Prepare and send daily updates to customers regarding shipment statuses.
Manage booking requests, confirmations, tracking, tracing, and shipment documentation.
Liaise with the documentation team to ensure timely processing of shipment-related invoices to avoid delays.
Coordinate with declaration and operations departments for shipment statuses and cargo release.
Monitor key performance indicators (KPIs) and Standard Operating Procedures (SOPs) and report to clients.
Retain clients and monitor the growth of existing accounts, sharing projected volumes with commercial and operations heads.
Engage clients on service and growth potential, conducting proactive business reviews.
Maintain a full overview of account statuses and business relationships.
Support the sales team by preparing and delivering presentations to new customers.
Coordinate with the credit control department and respective sales managers for credit adherence and timely payment collection.
Monitor shipment statuses and provide updates to clients.
Handle and report damages and claims with KPA, shipping lines, transit sheds, and transporters, ensuring timely updates to customers.
Coordinate preferred transport and shipping arrangements, pickup, and scope of work.
Prepare quotations for exports, imports, transit, transshipments, and project cargo shipments. Coordinate with overseas agents on active shipments, ensuring correct documentation.
Prepare tenders for local and international projects.
Coordinate with cross-border agents for timely delivery and seamless operations.
Maintain accurate, up-to-date client business profiles for sharing with sales and operations heads.
Manage export bookings and the processing of export shipments (air and sea), while coordinating with transporters, Kenya Ports Authority (KPA), shipping lines, and other government agencies to ensure smooth and efficient operations.
Ensure timely and precise client services aligned with company and industry quality standards.
Assist in sales activities, including preparing proposals and delivering quality services.
Prepare and maintain commercial reports for clearing and forwarding (C&F) activities.
Source rates from partners as directed by sales and operations teams.
Maintain the quotation log and provide monthly analysis reports.
Maintain customer records, manage documentation, and adhere to industry regulations and company policies.
Foster customer satisfaction and long-term relationships.
Perform any other duties assigned by the Operations Manager or Business Head.


QUALIFICATIONS AND REQUIREMENTS:


Bachelor's Degree in Supply Chain, Operations Management, Logistics Management, or a Diploma in Clearing and Forwarding or Shipping.
Minimum of 6 years of experience in the freight forwarding industry.
Knowledge of customs legislation, import/export documentation, and customs clearance processes.
Strong problem-solving, interpersonal, and communication skills (both oral and written).
Ability to multitask and efficiently complete tasks under pressure.
A team player with a positive attitude, keen attention to detail, and strong organizational skills.
SAP and KESRA certification is an added advantage. more