About the job role

The Service Advisor is a professional consultant who serves as the primary liaison between customers and service technicians. Assess the service needs of vehicles and provide customers with accurate cost and time estimates for repairs. Participating in training programs to stay current with industry developments and new technologies. Developing and sharing of daily, weekly,... monthly, quarterly and yearly report to the workshop management. Collaborating with technicians to diagnose problems and ensuring timely and quality completion of repairs. Interacting with customers and conducting customer service activities. Communicating with spare part departments to ensure the necessary parts are available. Maintain up-to-date knowledge of dealership products, services, and policies.

Key Responsibilities


Interact with customers and conduct customer service activities including however not limited to; greet walk-ins, answer calls/messages, ask the right questions to get clear vehicle fault descriptions and log customer complaints. Explain faults and repairs in simple, non-technical terms. Provide accurate quotes, get customer approval, and keep them updated on progress, issue invoices and receipts accurately.
Service Advisor will recommend preventive maintenance services, promote company products and services, advise customers on repair options and costs, and ensure all repairs are carried out in a timely and efficient manner.
Collaborate with technician to diagnose problems and liaise with the Workshop Manager to prioritize jobs and ensuring timely and quality completion of repairs. Collaborate with other departments, such as parts to follow up on orders and customer service team, to resolve any engineering issues. 
Monitor work progress and provide regular updates to customers. 
Keep detailed records of reports.
Ensure final quality assurance check before delivery and confirm all listed jobs were completed.
 and any other task assigned.


Skills & Qualification


HND or BSc holder in Mechanical/ Electrical Engineering or related fields.
Minimum of 1–3 years’ experience in a similar automotive or technical role.
Technical knowledge of vehicles.
Excellent communication, interpersonal, and sales abilities with a focus on customer satisfaction.
Strong organizational and time management skills, integrity and honesty in all dealings. more

About the role

The Learning & Development officer oversees the administration of training programs, including scheduling, record-keeping, and ensuring compliance. This role supports the efficient delivery of training aligned with company objectives.

Responsibilities


Training Coordination: Manage the annual training calendar, and ensure training aligns with business goals. Maintain and... manage the database of learning content resources and tools.
Training Administration and Reporting: Maintain training records, track attendance, and measure program effectiveness. Prepare and submit reports to management regarding the impact and success of training programs.
Resource and Budget Management: Manage training budget, materials, and ensure cost effective resource allocation.
Compliance and Quality Assurance: Ensure training compliance with industry regulations and internal standards.
Stakeholder Engagement: Coordinate training activities, liaise with management team, and external providers to ensure training effectiveness.
Manage strategic partnerships to support organizational goals.
Design of learning content and training curriculum, as well as resolving any training-related issues that may arise.
Researching new technologies and training software solutions and expected to stay up to date with the latest developments and trends in the automotive industry.
Event planning and participation: Collaborate with Marketing team, to organize and participate in recruitment events, such as exhibition, and online events, prepare presentation. Represent the organization at external events and networking opportunities to promote the training program. Sourcing for new and maintaining existing reputable organizations in need of training. Identify top notch service providers that can contribute to learning initiatives.
Candidate support: Provide guidance and support to candidates throughout the application process. Assist with the onboarding process for beginners to ensure a smooth transition into the program.
Team Collaboration: Collaborate with external trainers to plan training programs. Monitor and evaluate the progress of trainees, work with department managers to assess training and development needs and provide management with trainees’ program reports.
Project completion: Drive timely completion of Learning development, and Training projects, ensure project documentation, support business development engagement.
Lead business development by identifying and engaging potential trainees for paid programs offered through the organization’s academy while collaborating to design and promote training initiatives.
And any other tasks assigned. 


Qualification


Education: Bachelor's degree in Education, Business Administration, Human Resources or related field.
Experience: 3-5 years in training administration, learning and development or similar role. Previous experience in automotive industry can be an advantage. 
Skills: Attention to details, knowledge of LMS, training, learning and development, Presentation, budgeting, and reporting. more

Job Details


Manage and oversee all aspects of financial operations, including accounting, budgeting, forecasting, and financial reporting
Develop and implement financial strategies to drive business growth and profitability
Lead and manage the accounting team, providing guidance and support to ensure accurate and timely financial reporting
Ensure compliance with financial regulations,... laws, and company policies
Analyze financial data and provide insights to inform business decisions
Develop and maintain relationships with external partners, including auditors, bankers, and financial institutions


Requirements:


Bachelor's degree in Accounting, Finance, or related field
Professional certification (e.g ICAN, ACCA)
At least 5 years of experience in accounting and finance management
Proven track record of financial management and leadership
Strong knowledge of financial regulations, laws, and standards
Excellent analytical, communication, and problem-solving skills


We thank all applicants for their interest; however, only those selected for an interview will be contacted. more