Key Challenges


Evaluate the creditworthiness of new and existing customers through analysis of financial statements, credit reports, and payment histories.
Recommend credit limits and terms of credit based on thorough assessments.
Manage high-risk accounts and make decisions on extending or withdrawing credit.
Monitor accounts receivable balances and ensure timely collection of... outstanding invoices.
Develop and implement effective collection strategies to improve cash flow and reduce days sales outstanding (DSO).
Handle major collection cases, negotiate payment plans, and resolve complex disputes with key accounts.
Ensure compliance with company policies, industry regulations, and relevant local laws regarding credit and collections.
Prepare regular reports on the status of receivables and collection efforts, maintaining accurate records.
Promote a customer-centric approach in credit and collection activities, providing excellent customer service.
Foster strong relationships with key internal and external stakeholders, respecting cultural differences and collaborating with the commercial team for effective collection support.


Who you are as our ideal candidate:


You hold a completed Bachelors in Business Administration / Accounting / Finance or similar.
You have accumulated at least 3-5 years experience in credit controlling with experience in ERP systems such as SAP or Oracle.
You excel in relationship management, teamwork, and collaboration, demonstrating accountability and integrity in all activities. The ideal candidate possesses strong analytical and problem-solving skills, coupled with excellent communication and negotiation abilities. You should be open to continuous learning and capable of traveling both nationally and internationally as needed. more

What to Expect


Engage with Roche Experts: Network with over 40 Roche professionals who are actively driving change in science, technology, and sustainability.
Inspiration from Leaders: Hear from our Vice-Chairman André Hoffmann and gain insights from impactful panel discussions.
Networking Opportunities: Participate in dynamic sessions to explore how sustainability fuels innovation and... creates meaningful change.
Exclusive Event Resources: Receive a personalized “Who is Who” booklet by December 3rd to maximize your networking experience. more

The Opportunity


Roche Diagnostics Africa is seeking a Strategic Healthcare Consultant to identify, develop and deliver Strategic Roche Healthcare Consulting projects for key stakeholders with the aim of driving the transformation of Healthcare systems within supported markets. Drive the internal focus on transformative healthcare approaches and new business models in line with the Africa 10x... strategy.
This role will focus on African projects, although there is an expectation for some support for broader EMEA LATAM Regional projects with participation in the International Strategic Healthcare Consulting community. 


Key Challenges

Healthcare Consulting Sustainability 


To manage the preparation of the offers for strategic consultancy services towards the customers, including for projects which may span multiple countries, by providing the brief, reviewing the draft or drafting proposals and providing input as required
To create mutually beneficial business partnerships/arrangements with customers, 3rd party suppliers, and/or additional healthcare actors , including Pan-African region level and/or global health level stakeholders, by identifying, researching, analyzing and making recommendations and negotiating strategic alliances in collaboration with the Africa network as required
To drive new business by identifying, analyzing and comparing alternative opportunities for entering new markets and adopting new strategic consulting services as required
To champion new and transformative approaches and new business models within the operating context of the Roche Africa Network and EMEA LATAM Region  with a focus on developing transformative approaches to deliver more value for healthcare systems. These might include outcomes-based approaches amongst other new business models.
To collaborate with Roche internal networks, including, but not limited to  the Africa network, Global Access & Policy, Roche Global Access Program and EMEA LATAM RHC community to support broad reaching projects


Strategic Consultancy Delivery


To analyse and improve healthcare policy and clinical processes, gathering the related data necessary for the development of business cases for decision-making from healthcare management       
To participate in the development of strategies, contracts, creation of projects and providing specialized consulting services in support of customer and Pan-African stakeholder relationships       
To create a shared vision with the customer team by supporting them with change management and implementation as required,
To oversee multi-country project implementation by leading strategic consulting projects and coaching the customer team to reach their goals with tangible outcomes and cost-benefit analysis as required
To lead and coach cross functional teams on customer projects that are within the Strategic Consulting Scope.
To support Strategic Planning & Innovation projects by providing specialist Roche Healthcare Consulting methods, skills & experience.
To monitor delivery by generating reports with different scenarios, analyzing impact on the healthcare outcome, finance, structure, resources and articulating collaborative recommendations showing investments and ROI as required
To resolve complex customer problems by looking beyond existing methodologies and own discipline to define and facilitate implementation of solutions as required, 
Collaboration with other consulting resources including, but not limited to, Process Consultants to analyze and review different options for optimizing Customer processes and patient flows. 
To support customer needs by conducting regular status and strategy meetings with the customer’s senior management to understand their needs and link them to the organization’s strategy as required.
The role is responsible for driving the commercial success of assigned projects by integrating business acumen with project management principles together with Roche healthcare consulting tools. This position will focus on ensuring that projects are not only delivered on time and within scope but also generate significant value for the business, clients, and stakeholders. The individual will collaborate across cross-functional teams to align project goals with strategic commercial objectives, identify and mitigate financial risks, and maximize profitability.


Stakeholder Relations


To navigate the complex stakeholder management of multi-country projects and balance the project operational needs with the client’s political position, observing all necessary protocols and diplomacy requirements
To help maintain the organization’s ongoing relationships with Health Authorities, Industry and Trade Associations and Allied organizations and stakeholders across Africa and within the global health landscape as necessary by continuously engaging them and addressing their queries as required in conjunction with other members of the Strategic Planning & Innovation team and other internal functions like Healthcare Access and Marketing & Commercial Excellence, Global Access Program Network,Partnerships team and other networks as appropriate.
To contribute meaningfully in the International RHC community by regularly attending and contributing content to meetings and initiatives and by participating on international projects


Financial Management


To monitor finance and ROI for Roche of strategic projects by understanding financial statements and reports and connecting activities with the outcomes in the financial statements and working and interacting closely with the customer/stakeholder financial functions as required.


Key Work Relationships

Subregion Africa



Strategic Planning & Innovation



Who You Are as an Ideal Candidate

Qualifications & Experience 


NQF 7/8 in a Science related field or similar, plus
Qualification in RHC Strategic Consulting
1 to 3 years in Strategic Thinking or Strategic Management roles.
3-5 years experience in sales, marketing or similar
English required, French and/or Portuguese preferred


Must have knowledge of:


Business Development 
Relevant Product Knowledge
Commercial Knowledge   


In the absence of relevant qualifications, experience in the relevant field and at the relevant level will be considered

Recommended skills & abilities 


Strong business acumen with the ability to integrate commercial objectives into project management processes.
Expertise in financial analysis, budgeting, and forecasting.
Excellent negotiation skills with experience in managing contracts and commercial terms.
Strong leadership and communication skills to influence stakeholders and drive commercial success.


Physical requirements 



Ability to travel nationally and internationally more

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.

That’s what makes us Roche. 
The Opportunity
Roche Diagnostics in Nairobi is seeking a Market Access Lead to develop and execute... an effective market access strategy for the assigned product portfolio, incorporating market intelligence and trend. Collaborate with external partners and stakeholders to form strategic alliances that maximize market penetration.
Key Challenges
Market Analysis and Access Strategy Development

Develop a regional market access plan that aligns with local business goals and the Global Market Access strategy.
Explore innovative access solutions through local research, testing, expert engagement, and piloting initiatives.
Stay updated on market trends, policies, and access barriers to proactively refine the market access strategy.

Communication and Strategy Implementation

Coordinate the distribution of targeted information to stakeholders, ensuring alignment and effective communication through suitable platforms.
Lead efforts to educate and train internal stakeholders on market access dynamics and health policy trends.
Ensure timely and clear communication of market access developments by gathering, drafting, and distributing relevant information.
Track the effectiveness of the market access plan and KPIs, gather stakeholder feedback, and make necessary adjustments.
Work closely with internal teams and external partners to develop and execute market access strategies, product commercialization plans, and provide guidance for product lifecycle management.

Stakeholder Management
Primary Contact and Liaison:

Act as the main point of contact between Roche Diagnostics and the international Roche group.
Handle market access topics and market/competitor trends for assigned products.
Receive and respond to inquiries promptly with accurate information.

Addressing Stakeholder Queries and Complaints:

Manage stakeholder queries and complaints related to market access.
Forward queries to relevant departments when necessary.
Resolve issues when possible and provide timely feedback to stakeholders.

Relationship Management:


Build and sustain relationships with key stakeholders such as payers, providers, patient advocacy groups, government agencies, and alternative funding partners.


Collaboration with Stakeholders:

Work with stakeholders to understand their needs and gather insights.
Address any barriers to product adoption and funding.

Engagement with Payers and Policymakers:


Engage effectively with payers and policymakers to secure or maximize access and reimbursement for Roche products.


Internal and External Communication:


Serve as a liaison to ensure effective communication and alignment of market access strategies between internal teams and external stakeholders.


Legal and Compliance 


To manage full compliance and support of the corporate culture and ethics of all market access activities by maintaining expertise, abiding with compliance requirements, managing compliance and communicating legal and compliance requirements at all times.


SHE 

 Comply with SHE rules, standards, and regulations set out by Group SHE as well as the local affiliate.
Participate and complete all assigned SHE training.

Who You Are as an Ideal Candidate 
Qualifications & experience

NQF 7/8 in relevant field (Pharma, Life Sciences degree)
4-6 years’ experience in field

You must have knowledge of:

Pharmaceutical Industry
Market Access Strategy
Marketing
Product Strategy
Sales
Local Healthcare Systems and Reimbursement Landscape
Medical Device Regulatory Environment

In the absence of relevant qualifications, experience in the relevant field and at the relevant level will be considered
Recommended skills & abilities

Teamwork and collaboration
Accountability
Accuracy and attention to detail
Analytical thinking
Communication (verbal and written)
Decision making
Planning, organising and prioritising
Problem solving
Technical and business expertise

Physical requirements


Ability to travel nationally and internationally more

Your Impact:

As part of the Supply Chain team, you will provide remarkable customer experience to the Global Access Program (GAP) customers within East Africa.
You will be responsible for end-to-end customer order journey including import and export processes (direct delivery/ drop shipment/ cross border exports/ duty waivers), and resolution of customer complaints
You will support... development and implementation of the Joint Supply Plan through collaboration meetings between Roche and the customer, providing information inputs and outputs to ensure the meetings deliver against agreed objectives
You will develop effective working relationships with supply chain players including; business partners, 3PL, and clearing agents to ensure seamless flow of products and information.
You will maintain Quality supply Chain at all times and collaborate with Roche Quality to uphold and improve quality in all areas of our supply chain in addition to compliance with SHE rules, standards, regulations set out by Roche.
You will learn and apply knowledge on legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue. In addition apply integrity in all aspects of professional conduct
You will identify opportunities for continuous improvement to enhance supply chain efficiency, supply chain quality improvement, cost optimization, as well as document and share best practice across the Logistics operations
You will be preparing, processing, collating, and transmitting relevant complete end-to-end import/export operations documents to both customers and their respective customs

Your Profile:

You have keen interest in continuously building personal network and posses good negotiation skills coupled with data based approach with strong conflict management skillset
You are resourceful and flexible in problem solving and working in a collaborative and inclusive manner
You have ability to see bigger picture and develop future plan as well as complete daily tasks with excellent organization and prioritization skills.
You have medium to advanced knowledge on use of data processing tools such as MS excel or Google sheets
You demonstrates experience and knowledge in import & export operations, customer experience or supply chain roles.
You have confirmed understanding of ERP systems - SAP is desirable.
You preferably have a Bachelor degree with experience and/or professional training in customer care, logistics, supply chain, procurement or equivalent more

The Position
End User, Workplace & Site Experience Specialist
If you want to work for a company that makes a difference to people’s lives all over the world, consider Roche. You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final... definition of who you are, but the starting point, you will manage the Second IT Support level (Onsite User Services), with wealth of IT knowledge and experience to exhibit intellectual curiosity and integrity and have strong passion to bring value-adding technology and mindset to the business.
What you’ll be working on:
Operations:

Monitors and keeps the service level agreed with the business, for Onsite support (Incidents and Requests fulfilments, according to ITIL best practices).
Reaches top ratings on customer satisfaction for End-User Services, Ensures that end users and Local management are satisfied with IT support and services received
Supports the timely implementation of Global/Regional IT  initiatives at the site
Management experience with a proven track record of running high performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience.
Provide support & guidance for onsite services (e.g. events and meetings). Drive the user experience and promote best practice.
Interfaces with and supports the IT Areas with infrastructure strategy and activities
Provides Local, Regional and Global support for IT projects
Ensures the timely implementation of Global/Regional/Local initiatives and IT projects.
Proposes opportunities to optimise our service delivery using Global guidelines as a reference.
Supporting incident and request management and measuring performance against agreed SLA’s.
Managing service providers and vendors that we use to deliver services, including contract management and service reviews.
Lead and deliver global/local network infrastructure, telephony, workplace, client hardware and employee experience projects and deployments, including the measuring of success and adoption of these solutions.
Managing and maintaining the hardware inventory end to end process. 

Collaboration:

You will be working as part of an agile team with whom you need to be focused on creating great employee experiences in the way our colleagues interact everyday with innovative technology and digital services in our workplace.
Lead and support Business Continuity activities.
Partnering with key business stakeholders, analysing business requirements and choosing solutions to our challenges, deploying solutions and contributing to the marketing and change management campaigns to ensure high adoption of these new solutions.

Communication:

Develop and execute proper communication strategies of the IT services and projects.
proactive in coordinating with IT Areas for communications to be sent to the end users
build up a communication pathway across the squad product teams, ensure the messages coming from the squad and product teams are consistent across all communication channels and reviews the communications prior sending them to the business colleagues.

Adoption:

Create a great IT experience to make the business most efficient in using our latest Collaboration Suite ecosystem in line with our agile principles.
ensures onboarding Roche new hire’s readiness so that they gain the most possible value out of the Roche IT Products.

Policies and procedures:

Follows defined working processes and standards in the execution of daily duties.
Ensures compliance to Global standards at a Local level.
Constantly evaluates actual needs and reflects them in the forecast events.

This challenging role requires the following qualification & experience:

Must have BA or BS degree in Computer Science, Engineering or related discipline or recognition of prior working experience which is equivalent. 
3 to 5 years’ experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains. 
Experience with a proven track record of running high performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience.
Understanding of Roche-supported operating systems, devices and applications,  including the Google Suite of Applications, MS Office, etc. would be an advantage.
Knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless,  Ethernet). 
Must have a good understanding of web conferencing and mobile technologies, and an  understanding of audio-visual equipment as it relates to PC/Mac platforms. 
Experience with the Service Now ticketing system and troubleshooting hardware /software /mobile devices. 
Excellent working knowledge of the ITIL Incident Management processes in an IT  service delivery environment. 

This challenging role requires the following skill set: 

Must be highly accountable and results-oriented. Persistence, resourcefulness, drive  and ability to work proactively. Must have outstanding customer service & interpersonal  skills and have the ability to work in a team environment or independently. 
Must be able to provide resolutions to a variety of technical problems of moderate scope  and complexity. 
Must be able to communicate clearly with technical and non-technical audiences, both  verbally and written. 
Must have strong organisational and multitasking skills, along with the ability to  prioritise tasks among many competing requests. 
proactiveness, can-do attitude  (always have a solution to every problem), swiftness in response and agility to the vast changes of market dynamics.
Willingness to help and share experience demonstrates the right mindset to collaborate across affiliates and is a great example of the networked ways of working that we all at Roche aspire to.
 high sense of responsibility, accountability and a sense of belonging
Customer centricity, strategic agility skills.
SCRUM Master certification is preferred.
Innovative and creative problem solver highly accountable, agile and with an outcome-oriented mindset. 
Good interpersonal communication skills, organisational and time management skills, demonstrates a high aptitude for learning
Has good networking skills, builds strong relationships with people both in the direct team and wider organisation and enjoys working as part of highly collaborative teams.
Can influence decisions within areas of expertise and able to presents technical solutions or issues to management & project teams in non technical language
Can lead Onsite Service implementation projects and engaged with colleagues as part of implementation teams
Lead and contribute to operational and infrastructure projects across sites by working with Roche colleagues and external suppliers and vendors. Be confident in managing suppliers and holding them to account for project and service delivery
Has strong IT Service Management capabilities and can identify and drive continuous improvement initiatives in the services and technology solutions we use
Flexible to work outside of normal working hours and prepared to undertake occasional international travel.
Customer-centric mindset, proactively understand the customer, anticipate their needs and meet their expectations. more

The Position
Supporting the implementation and ongoing management of regulatory activities, regulatory submissions, and associated activities to ensure the rapid and optimal registration for new Diagnostics products and Lifecycle Management of registered products within the East African region.
Role and Responsibilities
Regulatory Submissions

To support regulatory submissions and... post-approval activities, to ensure timely applications to health authorities in the East Africa region
To support regulatory activities across CPS, RTD, and RMD areas are consistently completed and executed in full compliance with Roche SOPs, legislative and regulatory requirements
Timely, accurate and compliant regulatory documentation, systems and procedures: Update Regulatory Affairs systems with current regulatory activities, timelines and priorities. Includes electronic and hard copy filings, product information submitted to health authority websites, Roche intranet and internet sites
Stakeholder management: Internal cross-functional teams are provided with current product registration details and other relevant information

Regulatory Compliance

To support the management of import/export licensing requirements.
Ensures current regulatory certifications, licenses and other permits are in place as may be required
To support development and maintenance of regulatory resource documents. Includes SOPs, work instructions, etc.

Global Temperature Monitoring and Administration

To validate inbound shipment compliance with the global temperature monitoring requirements by receiving data, analyzing information, identifying areas of non-compliance and referring areas of concern for corrective action weekly and as required
To review consignment compliance data by receiving reports, analyze compliance with key parameters, identify anomalies, investigate reasons for anomalies, provide feedback and support implementation of corrective action as required

Qualifications and Education Requirements

Bachelor's degree in Pharmacy, biological or medical sciences, industrial engineering or similar is required
Registered with PPB/applicable Board where necessary
Accuracy and attention to details
Customer service skills
Analytical and problem solving
Communication (verbal and written)
Organisational skills and time management
Planning, organising and prioritising
Cross-functional team skills
Motivated and self-driven more

Key Responsibilities
Programme Planning & Implementation

Develop the Roche GAP Expanded program (HIV, HBV, HCV, HPV, MTB, PSC, etc) implementation plan by understanding all the needs of the stakeholders, drafting the plan and securing approval.
Develop the GAP program plans by gathering input from partners, understanding Roche expectations and targets, allocating dates against targets,... drafting program plan and receiving approval annually by deadline
Participates in the GAP Network of Excellence within the Tactics and Implementation squad
Develop and implement Objectives & Key results, KPI monitoring and pricing
Review and manage progress against program plan by receiving feedback from partners, evaluating against targets, understanding challenges and amending plans in line with approved actions and standards as scheduled
Manage and optimize company resource utilization by evaluating and coordinating that Roche resources are secured, training partners so that consumables are utilized correctly and tracking and monitoring utilization against KPI’s and addressing discrepancies at all times
Quality manage program implementation by defining quality standards (KPI’s), measuring, identifying and addressing issues, improving workflow, improving TAT and implementing solutions as required and agreed

Reporting & Forecasting

Draft and submit reports on defined GAP reporting parameters by gathering and analyzing data; and compiling report with recommendations as agreed
Quantify and submit forecasts for Roche GAP reagents by receiving data, evaluating input factors, evaluating quotations and drafting forecasts by deadline as required
Report on instrument uptime and functionality by engaging with end users and receiving field engineer reports, collating and reporting as per KPI’s and with recommendations by deadline and as agreed

Partner Engagement Management

Coordinate and conduct stakeholder meetings by ensuring target audience attendance, drafting agenda’s, coordinating that minutes and actions are captured, agreed on and timelines are allocated to all resolutions at all times and as required and scheduled
Conduct partner training by identifying training needs, scheduling training, coordinating attendance, facilitating training and evaluating training integration as required
Address partner issues and non-performance by identifying concern or non-delivery, identify cause, engage with partner and develop plan to address, manage implementation of plan and measure impact as agreed and defined
Enhance Roche market position by identifying and implementing opportunities, building mutually respectful and beneficial relationships with partners and implementing opportunities as and when required
Build partner capability to utilize Roche instruments by providing technical support and assistance, drafting SOP’s and Job Aids, Sharing with partners and measuring instrumentation utilization improvement as required

You, as an ideal candidate, will have the following skills, experience and education:

Qualification: NQF 7/8 in relevant field (medical or laboratory sciences or similar)
Experience: 3 – 5 years’ experience in the field is required.
At least 2 years practical laboratory experience is ideal and at least 3 years in a similar role in a corporate environment is required
The ideal candidate must have knowledge of the following: Stakeholder Management, Instrument Technical Utilisation, HIV and other Programme Logistics and Medical Regulation in SADC more

We are looking for someone who fully lives the primary team (i.e. the team `above` they are members of*) concept and collective leadership and ensures the whole affiliate thinks and acts to prioritize success of the Region (Division above Region above Country). In the affiliate, balances short-term and long-term accountabilities:

Accountable for the affiliate’s profit and loss; ensures the... affiliate consistently achieves or exceeds annual revenue, profitability, market share and other relevant goals and targets;
Ensures affiliate compliance with all statutory regulations and Roche corporate standards;
Leads and oversees the multidisciplinary affiliate functions and teams, as well as the development and execution of cross-functional affiliate business strategies, plans and tactics for all divisional pipeline and marketed products across all areas;
Leads cross-functional brand and business planning across the portfolio ensuring affiliate alignment with regional and global direction
Accountable for integrating and aligning cross-functional strategies and plans into a cohesive, actionable and elevating affiliate vision and direction; identifies strategic opportunities and adapts affiliate to long term dynamics in the market;
Represents Roche in external forums and build trustful relationship with a broad range of stakeholders, including customers, to shape the local healthcare environment; helps position Roche as the market leader and an employer of choice;
Bring to life 10 years Africa strategy ambitions while building a dynamic teams of professionals;
Builds a sustainable and robust talent pipeline by identifying talents, accelerating development and retaining employees;

What does success look like in this position?
Driving measurable progress in all pillars of the Africa 10 year Vision and Strategy as well as driving impact beyond the affiliate and contributing to the Sub-Region’s overall success:

Building stronger and empowered local teams
Ensuring business sustainability (e.g. meeting ambition on customer satisfaction, sales and profitability, and sustaining these achievements over time)
Enabling Healthcare Transformation & New Business Models (e.g. driving agility with focus on structure, methodology and mindset)
Inspiring and engaging people - Collective Leadership & Learning (e.g. accelerating talent pipeline, demonstrating significant personal growth on desired leadership and mindset )
Communicating with One Voice (e.g. engaging systematically, linking to divisional and regional strategy, creating an environment of trust that enables safe participation)

Who you are:

Acts and leads according to Roche Values, Leadership Commitments and Creative Leadership principles
Experience working in an international, multi-cultural and matrix environment
Strong business acumen and good knowledge of the Healthcare market
Strategic thinking skills and proven track record of developing and delivering business strategies
Solid experience of leading change, negotiating and managing conflict
Demonstrated ability to confidently lead internally and externally in times of crises
Strong interpersonal skills with experience in building, leading and coaching teams, and an ability to communicate complex topics simply and articulately to various audiences
Higher education degree (MA, MS, MBA, PhD) preferred
Fluency in English more

The Patient Journey Partner (PJP) is at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organisation,... faster.
The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.
This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs). It has no profitability, sales objectives or incentives.
Key Responsibilities:
The PJP is a customer facing role within the affiliate, who has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have improved impact on the patient journey, 

The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.
Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.
Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.
Stewards Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.
By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.
The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs and Health System Partners.
Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.

You, as an ideal candidate, will have the following skills, experience and education:

Required Qualification: University degree (scientific, economic, or business degree). An advanced degree in Life science and/or MBA is a plus.
Required Experience: Experience in leading cross-functional teams is highly desired and experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired. Strong business acumen with desired expertise in commercialization, medical and customer experience excellence. Ability to understand and leverage digital means and tools is desired.
Other Requirements: Practical understanding of digital innovation methodologies, education in health policy.
Essential Knowledge: Good knowledge of English, both written and spoken. more

The Position
Roche Diagnostics is seeking a Product Manager in Kenya to communicate and implement the ideal product strategy for the allocated product portfolio taking into account market intelligence and trends, in order to ensure optimum positioning, profitability and growth.  The role involves working with external partners and stakeholders to form strategic alliances for maximum market... penetration.
Key Responsibilities
Product Strategy

Contribute to the development of the product marketing plan for the specific products, by managing the product life cycle, collaborating with relevant departments, gathering information, aligning with corporate objectives and implementing as required.
Generate and implement new business concepts aimed at supporting and growing specific product sales by gathering information, analyzing data and submitting for approval. 
Respond timeously to market dynamics by tracking trends, identifying risks and opportunities, developing proactive solutions and implementing in time to minimize risks and optimize opportunities.

Product Communication and Implementation

Disperse product specific information to the relevant internal and external stakeholders in order to support the various business processes (promotional materials and communication) by identifying appropriate platforms, aligning with internal team and distributing as agreed.
Implement training on product specific information by preparing the materials, conducting the training with the sales team, providing oversight and support to the sales team for training roll out and to track roll out of the training and feedback.
Coordinate the internal knowledge sharing and notification on any product issues or developments identified by gathering information, drafting and distributing communication and distributing.
Manage all marketing, promotional (including budget) and pricing related issues for each product by receiving information, aligning with relevant teams, providing inputs and implementing when approved.
Provide marketing support (promotional materials, strategy, etc.) and advice to the Sales department in order to achieve the specific sales targets set for the various products by receiving requests and providing information/detail aids.
Maintain accurate understanding and knowledge of market trends and competitor activities by sharing and receiving information from various internal and external stakeholders on an ongoing basis.
Monitor the effectiveness and appropriateness of the marketing plan and on-going achievement of the set sales targets by interacting and liaising with the Sales Manager and Sales Representatives, gathering feedback, interpreting and amending plan.
Implement product tactics (such as workshops, conferences, marketing events etc.) in conjunction with the Sales teams by participating in brainstorming, leading the planning and managing the roll out of the product tactics activities.
Manage the Advertising Agency or similar by providing latest product information, briefing updates and enhancements, defining delivery deadlines and coordinating that deliverables are received as budgeted, specified and within deadline.
Track the effectiveness of marketing plan implementation by conducting regular customer feedback evaluations on product applications, evaluating the feedback and providing information to the relevant internal, global structures and / or customers.
Draft reports by collecting required information, drafting the inputs and submitting for discussion monthly.
Develop awareness and knowledge of Roche products and service offerings with potential customers for the allocated product portfolio through direct engagements and customer presentations. 

Demand Planning

Complete ongoing life cycle product management (e.g. forecasting of launch products, phase in / phase out, evaluations etc.) by coordinating and liaising with Medical, Market Access, Regulatory Affairs, Supply Chain, Finance and Technical departments to understand needs and priorities.
Work with Demand Planners to manage demand planning for products by completing stock level reviews, preparing forecasts and communicating with the relevant stakeholders monthly and quarterly.
Manage bottlenecks and stock-outs by reviewing marketing notifications and engaging with Global, identifying solutions and managing the implementation of the solutions with the relevant stakeholders.

Stakeholder Management

Be the commercial contact and/or liaison for Roche Diagnostics with the international Roche group relating to any product specific aspects and market/competitor trends by receiving questions and providing answers.
Resolve stakeholder queries and complaints related to the specific products by receiving query, referring to relevant departments for input, resolving (when applicable) and providing feedback timeously.
Build and maintain a strong network of brand advocates by identifying, developing, educating, conducting discussion groups and building mutually supportive relationships.
Build a strong network and support structure to meet the overall product objectives by maintaining internal relationships with relevant departments at all times.

Legal Compliance

To manage full compliance and support of the corporate culture and ethics of all product management activities by maintaining expertise, abiding with compliance requirements, managing compliance and communicating legal and compliance requirements at all times.

You, as an ideal candidate, will have the following skills, experience and education:

Qualifications: Degree in a relevant field (Pharma, Life Sciences etc.)
Experience: At least 4 years product management / sales / marketing experience in the Pharmaceutical or Diagnostics industry, ideally in the IVD space. more