Roles & Responsibilities:


Coordinate Marketing of Local/Regional Trade opportunities covering import and export financing and services, across the country
Identify Local/Regional Trade Finance opportunities and trends common across geographies and develop generic solutions to exploit for the benefit of clients and the Banks
Build and maintain local/regional trade sales pipeline
Own,... manage and update generic trade product programs for local/regional trade products
Keep abreast of local and international developments in the area of trade including competitive offerings in the market
Consistently develop Strategies that facilitates excellent customer service delivery of the bank’s International banking services
Maintain a balance in adherence to regulatory guidelines in transaction processing while exciting customers with efficient service delivery
Trade Finance product development and knowledge dissemination across the bank
Trade customer engagement, conversion of new prospects and optimization of inactive and existing customers
Trade data analysis and constant production of actionable strategies based on trends from performance indicators and customer requirements


KPIs:


Achieve the approved Trade Sales PBT target for the Bank more

JOB OBJECTIVE(S)


To development policies and programmes for the identification, assessment, controlling, monitoring and reporting of operational and market risk inherent in products, processes, systems, policies and external events.
To build strong risk management environment by providing advisory, decision support services to business units & strategic resources functions and develop a... framework to constantly update the bank on its risk level with regulatory/banking laws.


DUTIES & RESPONSIBILITIES


Develop, cascade and monitor the implementation of operational and market Risk
Management plans/Activity plans in line with the overall bank strategy.
Train, motivate and manage performance of the operational and market Risk
Management team to enhance staff productivity thoroughly daily supervision of the team’s activities, feedback and provision of leadership in line with the HCM policies
Act as the custodian for all bank policies (internal and external policies including regulatory and HCM policies) by developing and implementing mechanisms for updating, accessing and adhering (Including Trainings/sensitizations and communication) to internal, external and regulatory policies by all staff
Collaborate with other Unit/departments Heads to develop and coordinate the implementation of Business Continuity plans across the Bank
Develop and Implement structures/frameworks for population of losses/loss events and risk - based grading of Branches and SBUs which shall inform the deployment of resources, frequency of audit visits, and deployment of internal control personnel and determination of manning levels.
Develop and Implement a timetable for the administration of control and risk self
assessment questionnaire to the processes owners for the monitoring of risk with the
established controls and policies in line with UBA policies
Prepare, submit and present risk-based reports on various products, processes, activities, systems and external events to management and other relevant stakeholders including the Regulator and the Board.
Develop and monitor the Implementation of Market and operational Risk monitoring plans to constantly update and monitor the Bank on its risk level with regulatory laws


 JOB DESCRIPTION


Plan, coordinate and assess operational and market risk management activities in the bank to ensure that the Bank achieves its objectives of meeting Basel II requirements for internationally active banks.
Develop and monitor the Implementation of structures for the establishment of risk appetite for the bank by setting of risk tolerance limits and key risk indicators in line the Policies
Develop and monitor implementation of processes for the validation of processes mapped including risk identification, severity assessment, frequency of occurrence and controls documented.


KEY PERFORMANCE INDICATORS


% age implementation of operational and Market Risk plans
Staff productivity and engagement score/index including attrition rate
100% up-to-date, accessible and adhered to bank wide policies
Acceptable Risk Management Audit score for internal, External and Regulatory Active and functional BCP plans
Monthly /Timely reporting losses to management of presentation of Risk Learning points to EXCO
Quarterly control and risk self assessment questions in products, processes, systems and activities in the entire Bank
Quarterly presentation of Keys Risk Indicators (KRIs) reports for various products, processes, activities, systems, policies and external events to stakeholders
Risk identification and control in new products, services and processes before such are deployed Bank-wide within 48 hours after receipt from the product owners
Quarterly risk and control-based procedure, validations and manuals for the mapped processes
Timeliness at preparing Quarterly Board Report
Monthly EXCO Risk Management Status Reports.
Acceptable Risk Management Audit score
100% bank compliance to risk regulatory laws/standards 


JOB REQUIREMENTS

Education


Minimum education level: First degree (or equivalent) in Accounting, Banking & Finance or related discipline
Postgraduate degree/MBA and/or Professional qualification in accounting e.g. CPA,ACA, ACCA desirable


Experience


Minimum experience: At least 8 years banking experience; 5 years in leadership capacity


KEY COMPETENCY REQUIREMENTS

Knowledge


Core Business Processes
Industry Knowledge
Banking Operations
Business Risk Management
Credit Analysis
UBA banking structure, policies and procedures.
Accounting and tax
Local laws
Data gathering and analysis
Financial analysis


Skill/Competencies


Professional disposition, Strategy formulation & Business Awareness, Creativity & Innovation, Resource Management, Delegation & Empowerment, Ability to Inspire & Manage
Change, Analytical Thinking, Decision Making, Problem Solving, Diversity Management
Interrogatory skills; Communication skills; Fraud
Detection & Control; Internal Audit practice;
Accounts Management; Analytical and
Investigation Skills; Auditing Skills
Accounting Skills; Comprehensive Banking
Operations (Domestic and Foreign) Skills;
Comprehensive Treasury skills more

JOB OBJECTIVE:


Delivering Liability, Asset and trade finance growth targets per portfolio
Grow the customer base to increase fees and commissions
Contribution to the business growth targets through increased customer transactionactivity and deepening of customer share of wallet
Direct responsibility for building own portfolio through disciplined calling and strategic positioning of the... bank to the customers in this segment through increased product set, appropriate pricing structures and deploying the right solutions in line with customer requirements
Profit maximization through new business opportunities from new and existing clients through various marketing and networking initiatives
Develop both professional and personal relationships to solidify relationships with existing clients and prospects
Working closely with internal partners to offer the best services to the customers. Strategic pp


ROLES & RESPONSIBILITIES:


Prospecting for new Global Corporates, Regional Corporates and Large local corporates.
Developing and implementing business growth strategies for different clients/sectors for the bank.
Active management of existing clients including increasing wallet share.
Participating in presentations to clients and marketing drives and other relationship management activities.
Providing an interface between the bank, existing and prospective customers in order to maintain good customer relations, so as to meet customer needs within the strategic objective of the bank.
Prepare and submit credit proposals in conformity with Credit Policy guidelines .
360 degree understanding of clients financial needs and all bank products and services.
Regular client visits/presentations and meetings with visit reports.
High level negotiation to get new and additional business.
Preparation of various reports including customized client proposals according to client need.
Coordination with various departments like credit, treasury etc. for delivery of seamless service to client.
Competitor and Industry analysis - Actively review and monitor competitor product offerings and monitor industry trends.


KNOWLEDGE REQUIRED:


Seasoned banker with proven networks among Local Corporate, Regional Corporates as well as Global Corporates.
Passionate, highly self - motivated, energetic and enthusiastic team player who is change oriented and customer focused.
Demonstrate an ability to build and manage relationships and influence various stakeholders to deliver business.
High networking skills with high level understanding of the financial sector needs for the different sectors of the economy.
Results oriented and an excellent communicator both orally and in writing.


KEY COMPETENSES & SKILLS REQUIRED:


Managing an active portfolio size of at least US$ 40m.
Good working knowledge of credit analysis.
Strong presentation and PowerPoint skills.
Must possess very good analytical skills.
Must possess a high level of integrity.
Ability to work independently, consult and clarify where necessary and make informed and firm decisions.
Excellent interpersonal skills, with the ability to establish and develop relationships.
Must be pro-active, a self-starter and have the ability to anticipate and advice on strengths, weaknesses, opportunities and threats.
Ability to work through teams, deliver high quality work within deadlines, and to meet team objectives.
Excellent communication skills both written and oral, including the ability to convey ideas and positions clearly.
Strong numerical skills and financial acumen to analyse, evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios.
A sound understanding of cash – flow cycles pertaining to the industry being analysed.
Good knowledge of trade finance practices and procedures.
Good knowledge of cash management solutions.
A thorough knowledge of multi-level products available to business banking customers (features & benefits) and pricing structures.
A good knowledge of competitor offerings and structures.
A strong working knowledge of the terms and conditions of multiple legal entities (companies, close corporations, sole proprietorships etc.). Negotiation skills.


QUALIFICATION:


Bachelor’s degree in Finance, Marketing or other business related field from a wellrecognized institution.
Other Professional courses will be an added advantage.


EXPERIENCE:


At least 5 years proven working experience in Corporate Banking environment with
exposure to Credit analysis, portolio management and relationship management
preferably in Oil & Gas, Infrastructure, ICT, Telecoms and Manufacturing. more

Roles & Responsibilities

Business Growth


Entrench growth by market dominance and market share multiplication
Ensure that the overall budget of the Business Office is met and surpassed
Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
Network with all potential clients in all relevant categories of own... locality


Profitability Management


Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
Driving through the business segments within the branch to ensure maximization of coverage in own locality
Develop and manage strategies to increase the share of wallet of all types of customers within own locality


Branch Operations & Leadership


Own responsibility for the Business Office – Market Facing & Customer Service functions
Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
Responsible for brand and ambience management within the branch
Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
Direct and coach the branch team while instituting and driving a learning culture within the branch


KPIs:


Achieve the approved PBT for the branch


Job Requirements


First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with Five (5) years of primary banking experience in sales or operations and at least 2 years secondary banking experience in retail/commercial banking or branch operations. with a leading industry player.
Proficiency in Microsoft Office Suite.


Key Competency Requirements

Knowledge


Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Ability to evaluate needs of customers and determine what products or service would best serve those needs.


Skills/Competencies


Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable
knowledge of the business environment.
Dynamic, analytical and a selfdriven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

JOB OBJECTIVE(S)


To ensure early detection and prevention of security risks and vulnerabilities within critical IT Resources in the Bank.
To provide Control Counseling, Advisory and Decision Support Service including risk based performance management on emerging threats to the activities in the Bank.
To create and improve homogenous Information Security Culture in all functions that... aligns with the Bank’s Control and business objectives.
To foster Regulatory Compliance of IT Infrastructures and adaptability of global best practices without undue exposure to all known vulnerabilities Strong relationship building


DUTIES & RESPONSIBILITIES


Ensure Policy/Procedure/Regulatory Compliance
Build strong KYC compliance environment in ICT, Business Software Support, E Business and Channels Support functions.
Ensure strict compliance with the Bank’s logical access controls and Information Security policies in the day to day activities of all Users in the Bank.
Ensure that all outsourced IT User functions are properly executed in line with Service Level agreements and the Bank’s Information Security policies.
Ensure that Users of all critical and vital applications in the Bank are effectively reviewed and monitored.
Ensure prompt resolution of all open issues in the Audit Report, Management letter, Regulatory Examiners Report and other Statutory Examiners Report relating to IT and systems.
Conduct comprehensive risk assessments covering the design, implementation and operation of all the Bank's E-Channels products to ensure that all key risks are identified/assessed and appropriate controls recommended and implemented.
Perform periodic technical security assessments of all E-Channels products platforms, applications and databases
Participate in user acceptance testing (UAT) for new E-Channels, Collection platforms and enhancements to existing products.
Review of all Automated Income lines as may be assigned by Head Revenue Assurance. 
Ensure prompt and qualitative rendition of relevant Assessment and Compliance reports to the Country Head, Internal Control including the Monthly Reports and Ad-hoc. 


KEY PERFORMANCE INDICATORS


Zero Tolerance for Operational/Fraud Loss.
Quantum of undetected regulatory/statutory infractions.
Quantum of undetected internal policy and procedure infractions.
Quality and Timeliness of losses and loss events reporting in processing areas
Magnitude of IT related Regulatory sanctions.
Audit rating of Logical Access Controls and IS Quality Assurance.
Integrity of the logical access database.
Promptness, Accuracy and Validity of Exception Reporting/Rendition of all Activity reports
Exceptions observed in peer review, control adequacy checks and other Information Security & Quality Assurance checks administered on the unit.
Gaps between the prescribed TAT and actual service delivery period.


JOB REQUIREMENTS


Education: Minimum of First Degree or equivalent in Business Information Systems, Computer Science, Information Technology or Cyber Security be.
Certification: Added advantage in any related certifications such as CISA, CISM, CPA, CISSP, CRISC, ISO 27001, CISCO, ITIL, PCI DSS
Experience: One to two (1-2) years cognate experience.


KEY COMPETENCY REQUIREMENTS

Knowledge


Basic and Intermediate Banking
Operations knowledge
IT Fraud and Operational risk knowledge
Systems Security Policy, Statue and
Regulation interpretation/implementation.
Revenue assurance and Product Knowledge
Detailed and Extensive Working
Knowledge of Microsoft word, Excel and power point, Intranet Mailing facility and the core & ancillary banking applications deployed by the bank.


Skill/Competencies


Analytical and Investigation Skills
Auditing Skills
Basic and Intermediate Banking Operations Skills
Computer Assisted Audit Techniques Skills
(CAAT)
Comprehensive Information System Control Skills
Comprehensive Information System Audit Skills
Proficiency in relevant IT certifications
Oral and written Communication Skills
Tactical Skills more

Are you passionate about building strong client relationships and driving success? We want to hear from you!

Are you passionate about building strong client relationships and driving success? We want to hear from you!

Are you a strategic leader with a passion for empowering small and medium enterprises? We’re looking for someone like you to drive our SME banking initiatives!

Are you passionate about building strong client relationships and driving success? We want to hear from you!

Talent meets Purpose!
Are you a young graduate, vibrant and passionate about selling and delivering exceptional Customer Service at any scale? UBA has exciting career opportunities with extensive growth potential. Join a supportive, innovative, and dynamic work environment where you can flourish in Sales, Manage our branches and Drive growth.
Our Value Proposition

Comprehensive Training: Get... hands-on experience and professional development.
Career Growth: Clear pathways for advancement and opportunities to learn new skills.
Competitive Salary: Attractive entry-level salary

Location: All African countries where UBA operates.
Requirements

Bachelor's degree in any field (Minimum 2nd class lower).
Must have completed NYSC or Exemption Certificate.
Must not be more than 27 years by October 2024
Work experience: 0 - 2 years.

Skills:

Strong communication, problem - solving abilities, and a willingness to learn. more

Job Objective

Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.

Roles & Responsibilities

Maximize account profitability by selling other products and services to the banks customers
Drive collections in customer’s account which will be used for FX and other businesses.
Identify and develop... conglomerates banking relationships
Ensure proper documentation throughout the credit application and availment process
Sourcing for and monitoring of customer’s tenured investment or facilities.
Respond promptly and satisfactorily to customer’s daily request and complaints
Prepare weekly and monthly statistics/performance reports for management use.
Monitoring of the customer’s main account regularly
Reconcile all transactions on customer’s accounts where and when necessary.
Initiate and carry out recovery action on non-performing credits facilities.
Maintain comprehensive database of the customers operational records including the existing and prospective customer data.
Perform other duties as assigned by the Head of Corporate banking.

Key Performance Indicators

% of large corporate sector accounts controlled by UBA in the country.
Timeliness in delivering revenue generation reports.
Number of Corporate accounts opened per annum.
Timeliness & effectiveness in completion of assigned tasks.
Efficiency level at executing scheduled and ad hoc assignments.
Effectiveness establishing new relationships.
Targets Assigned Vs Actual

Job Requirements

First degree in any fieldfrom a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Four (4) years in Relationship Management/Marketing Experince and also Credit Experience with a leading industry player.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector
Ability to evaluate needs of customers and determine what products or service would best serve those needs.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Job Objective

Responsible for developing, growing and managing customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Commercial Customers. Additionally, to develop and maintain positive customer relationships, oversee the marketing of the Bank’s products and services and ensure maximum profitability.
Build and maintain... relationships with new and existing customers with the aim of selling the Bank’s products to the commercial institutions.

Roles & Responsibilities

Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
Play a key role in client acquisition and management of existing client relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth
Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
Conduct market research and competitor analyses within marketing area and strategize plans that will give the bank a large part of the market within its vicinity
Ensure effective relationship management for existing customers and build new relationships
Maximize account profitability by selling other products and services to the bank’s customers
Identify and develop conglomerate banking relationships
Ensure proper documentation throughout the credit application and availment process
Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates
Sell / Cross-sell and Upsell the banks products.
Market the brand.
Maintain comprehensive database of the customers operational records including the existing and prospective customer data.
Perform other related duties as assigned by Head of Commercial Banking

Key Performance Indicators

PBT Budget Achievement
Deposit Budget Achievement
% Reduction in dormant accounts
Customer Retention Index
Timeliness in delivering revenue generation reports
Number of Commercial accounts opened
Timeliness & effectiveness in completion of assigned tasks
Efficiency level at executing scheduled and ad hoc assignments
Effectiveness in establishing new relationships

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Four (4) years in Relationship Management/Marketing Experince and also Credit Experience with a leading industry player.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector
Ability to evaluate needs of customers and determine what products or service would best serve those needs.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Roles & Responsibilities
Business Growth

Entrench growth by market dominance and market share multiplication
Ensure that the overall budget of the Business Office is met and surpassed
Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
Network with all potential clients in all relevant categories of own... locality

Profitability Management

Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
Driving through the business segments within the branch to ensure maximization of coverage in own locality
Develop and manage strategies to increase the share of wallet of all types of customers within own locality

Branch Operations & Leadership

Own responsibility for the Business Office – Market Facing & Customer Service functions
Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
Responsible for brand and ambience management within the branch
Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
Direct and coach the branch team while instituting and driving a learning culture within the branch

KPIs:

Achieve the approved PBT for the branch

Job Requirements

First degree in any field.
Five (5) years’ experience with a leading industry player.
Additional professional qualifications will be an added advantage particularly in sales and marketing.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Knowledge

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy

Skills/Competencies

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Ability to evaluate needs of customers and determine what products or service would best serve those needs.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Job Objective

Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.
Roles & Responsibilities
Maximize account profitability by selling other products and services to the banks customers
Drive collections in customer’s account which will be used for FX and other businesses.
Identify and develop conglomerates... banking relationships
Ensure proper documentation throughout the credit application and availment process
Sourcing for and monitoring of customer’s tenured investment or facilities.
Respond promptly and satisfactorily to customer’s daily request and complaints.
Prepare weekly and monthly statistics/performance reports for management use.
Monitoring of the customer’s main account regularly
Reconcile all transactions on customer’s accounts where and when necessary.
Initiate and carry out recovery action on non-performing credits facilities.
Maintain comprehensive database of the customers operational records including the existing and prospective customer data.
Perform other duties as assigned by the Head of Corporate banking

Key Performance Indicators

% of large corporate sector accounts controlled by UBA in the country.
Timeliness in delivering revenue generation reports.
Number of Corporate accounts opened per annum.
Timeliness & effectiveness in completion of assigned tasks.
Efficiency level at executing scheduled and ad hoc assignments.
Effectiveness establishing new relationships.
Targets Assigned Vs Actual

Job Requirements

First degree in any fieldfrom a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Four (4) years in Relationship Management/Marketing Experince and also Credit Experience with a leading industry player.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector
Ability to evaluate needs of customers and determine what products or service would best serve those needs.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Job Objective
Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.
Roles & Responsibilities

Perform Political, economic, social and technological analysis to identify emerging opportunities and risks.
Develop business prospects across targets markets i.e. institutional and corporate sales including financial... institutions.
Develop and upgrade marketable products geared toward enhancing competiveness and market dominance.
Initiate business proposals and aggressive sales pitching for business solicitation from existing and prospective customers
Identify, prioritize and manage corporate relationships Prospect banking relationships from targeted financial institutions across Africa
Appraise all Direct Placement Lines and FX requests from UBA subsidiaries and recommend same for approval.
Participate in assessing risk asset of strategic partner banks originating from African countries where we have a presence.
Continuously look for ways of generating additional income for the bank by forging profitable alliances.
Increase the clientele base of the business by marketing the banks products and services
Responsible for review of customers’ financials and making recommendations for credit to be granted under various facilities for customer’s satisfaction
Liaise with clients banking / cash managers to ensure smooth operation of clients’ accounts on daily, weekly, monthly and yearly basis
Calling on customers and prospects in line with call programme and documenting this in call memos
Supervises the activities of the team members in line with the demands of the job position
Ensure Customer satisfaction always, and bring in repeated business by resolving outstanding issues.
Provide the bank with information on new contacts and new marketing opportunities
Client relationships management, developing account plans, and delivering proposals

Key Performance Indicators

Achievement of the sales target of the team
Competitive performance in comparison with operators in our industry
Number of new alliances formed
Quality of bank line appraised
Volume of risk asset generated

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Five (5) years in Relationship Management/Marketing Experience and also Credit Experience with a leading industry player.
Have banking operations, trade finance and correspondent bank experience
Proficiency in Microsoft Office Suite. more

Roles & Responsibilities

Leading the development of all marketing plans.
Development and effective implementation of UBA Kenya Bank Marketing Strategy
Focusing on growing audiences and the uptake for products and services for UBA Kenya Bank.
Reviewing and reporting on all areas of the marketing strategies and its implementation.
Management and implementation of the corporate brand identity... in consultation with UBA Group Brand Management and Marketing Teams.
Managing creative agencies and marketing partners including vendors.
Collaborating with senior team members across all departments to uncover insights and create innovative marketing and branding strategies.
Identifying ways to grow the marketing department and secure resources.
Sourcing talent to ensure the curation and retention of specialist skill sets across your teams.
Monitoring, reviewing, and reporting on all marketing activities, results, and Return on Investment (ROI).
Conducting strategic marketing analysis that will help guide marketing messages.
Overseeing social media planning and execution as per the Marketing Strategy.
Consistently identifying new or expanded revenue opportunities and strategizing the implementation of plans.
Conception, development and implementation of marketing plans and strategies, product concepts and promotional programmes to drive interest and sales.
Working to continuously ensure the company marketing goals are communicated across the entire organisation and improving the company’s marketing outreach efforts.
Ensuring that all current marketing and copyright regulations comply with accepted professional standards, policies, procedures, and legislation.
Promoting and embedding strong and inspirational leadership to the entire team by demonstrating the company’s values and championing the leadership behaviour framework.
Efficiently managing annual marketing budgets.
Routinely sharing strategies, progress, results, learnings, and relevant industry trends, with the broader team
Implementation of the UBA Foundation Strategy at UBA Kenya working closely with the UBA Foundation Team at Group Level.
Sourcing and Management of Strategic Partnerships and Sponsorships to create visibility and increase demand for UBA Kenya Bank Limited Products and Services
Driving internal engagement and Internal communication across all departments under UBA Kenya Bank teams
Constant collaboration and engagement with the UBA Group Brand and Marketing Teams to implement group wide campaigns and promotions in Kenya
Drive and enforce the positive brand image for UBA Kenya Bank Limited through Public Relations and Media engagement initiatives

Job Requirements

Bachelor’s degree in either Communications, Marketing or Public Relations is preferred. CIM Course completion will be an added advantage
At least 10 years' experience in Communications or Marketing related field with a least 5 years’ Management experience in the Financial Services Sector.
Demonstrated skill and comfort in proactively building and nurturing relationships with key stakeholders
Demonstrated experience and leadership in managing comprehensive strategic communication, media relations, and marketing programs
Knowledge of global, regional, and local media landscape with successful track record in media management and public relations
Extensive experience in planning, writing, editing, and production of newsletters, press releases, annual reports, and other marketing/ communication materials
Articulate and persuasive communicator, written and oral
Ability to work in a multi-cultural setting independently and in teams in a fast paced environment
Strong interpersonal skills with ability to develop, grow and nurture strategic partnerships in line with the UBA Bank Strategy. more

Job Objective
Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures/processes and regulatory guidelines; Provide overall leadership/direction at the branch level and continually enhance team performance to delight customers through excellent banking hall touch point experience and... manage operational risk issues that arise in daily activities at the branch level.
Roles & Responsibilities

Ensure effective/efficient implementation of bank wide-policies with respect to branch operations.
Supervise activities of operations of staff to ensure timely and efficient service delivery to customers
Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
Ensure that branch ATMs are functional at all times and faults timeously escalated and resolved.
Provide timely and accurate reports (institutional and regulatory) on Branch Operations prescribed formats and intervals.
Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
Perform other duties as assigned by the BCM/GH/DH-Ops.

Key Performance Indicators

Customer Satisfaction levels (by number of customer complaints and customer satisfaction surveys)
Process Cycle Time (TAT)
Number of penalties arising from infraction of regulatory policies/reporting.
Morale and Loyalty levels displayed by all staff
Staff turnover rate
Audit and Inspection Report ratings of branches.
Operational loss level
Adherence to Cash on Premises limits
Number of policy breaches/regulatory infractions.
Number/Value of Branch Frauds

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Five (5) years relevant experience.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Good Knowledge and understanding of banking operations
Good Products Knowledge
Good understanding of Customer Services
Good understanding of the operational, credit and regulatory risks facing the business
Organization /Coordination skills
Good interpersonal and communication Skills (oral and written)
Strong Personality / Firm & Assertive
Capacity to manage and absorb pressure
Entrepreneurship/Taking Ownership
Supervisory skills more

Roles & Responsibilities
Business & Strategy Development

Develop and lead the implementation of the MSME Segment strategy in line with the overall Retail Banking Strategy.
Ensure achievement of profitability targets through revenue maximization and prudent cost management.
Implement Country-wide go-to-market strategy for new initiatives, working with all relevant departments/ stakeholders to... drive execution.

Product Portfolio Management

Drive sustainable growth and acquisition of new customers for MSME Banking through development and maintenance of quality products, propositions and solutions pertinent to the segment
Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the MSME Segment.
Drive customer-led propositions for the MSME Banking business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
Manage an effective SME customer’s loyalty program for networking and deepening of UBA SME market penetration.
Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

Segment & Product Ownership

Coordinates the development and deployment of value propositions, product offerings, target segment strategy and business plan for the MSME Segment
Maintaining the quality of the SME portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Has oversight and country ownership on end-to-end processes to ensure execution of on-boarding for clients and fulfillment of products through engagement with relevant stakeholders involved in executing the standard process to ensure delivery of a seamless customer value proposition.
Responsible for Portfolio health on relevant products - track portfolio performance (through lead indicators) and taking necessary actions to ensure product integrity is maintained.
Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.
Accountable for all segment/product metrics as applicable within the Bank’s policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)
Monitors sales impact & profitability of marketing expenditures – both on BAU and special campaigns.
Optimize fees and charges to create value for clients in line with Treat-Clients-Fairly’ principles.

KPIs

Achieve the approved SME Banking PBT target for the Bank
Achieve the approved SME Banking account volumes for the Bank
Achieve the SME Banking deposit target for the Bank
Achieve the SME Banking NPL target for the Bank

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Minimum experience –10 years’ cognate experience with at least 5 years in a supervisory capacity
Have banking operations, trade finance and correspondent bank experience
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more

Job Objective
Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.
Roles & Responsibilities

Perform Political, economic, social and technological analysis to identify emerging opportunities and risks.
Develop business prospects across targets markets i.e. institutional and corporate sales including financial... institutions.
Develop and upgrade marketable products geared toward enhancing competiveness and market dominance.
Initiate business proposals and aggressive sales pitching for business solicitation from existing and prospective customers
Identify, prioritize and manage corporate relationships Prospect banking relationships from targeted financial institutions across Africa.
Participate in assessing risk asset of strategic partner banks originating from African countries where we have a presence.
Continuously look for ways of generating additional income for the bank by forging profitable alliances.
Increase the clientele base of the business by marketing the banks products and services
Responsible for review of customers’ financials and making recommendations for credit to be granted under various facilities for customer’s satisfaction
Liaise with clients banking / cash managers to ensure smooth operation of clients’ accounts on daily, weekly, monthly and yearly basis
Calling on customers and prospects in line with call programme and documenting this in call memos
Supervises the activities of the team members in line with the demands of the job position
Ensure Customer satisfaction always, and bring in repeated business by resolving outstanding issues.
Provide the bank with information on new contacts and new marketing opportunities
Client relationships management, developing account plans, and delivering proposals

Key Performance Indicators

Achievement of the sales target of the team
Competitive performance in comparison with operators in our industry
Number of new alliances formed
Quality of bank line appraised
Volume of risk asset generated

Job Requirements

First degree in any field from a recognized university.
Preferably have a second degree or relevant professional certification (as an added advantage).
Excellent banking knowledge with a minimum of Five (5) years in Relationship Management/Marketing Experience and also Credit Experience with a leading industry player.
Have banking operations, trade finance and correspondent bank experience
Proficiency in Microsoft Office Suite.
Key Competency Requirements
Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy
Good understanding of financial services sector.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills. more