Key Responsibilities


To sell the company’s products in line with the product strategy and the set revenue budgets per product with the support and guidance of Branch Manager, the Regional Business Development Manager and Head of Branches.
To provide within the Branch such after sales services in respect of the insurance contracts as may be required from time to time.
Understand the... region and implement the market development strategy guided by the Branch manager and the Regional Business Development Manager.
To achieve all the set annual revenue budgets, manpower growth (Agents) and the expense control objectives for the Unit office under the supervision and guidance of the Branch Manager and the Regional Business Development Manager.
To recruit, select, train, motivate, supervise, develop and manage the agents under your unit as per the guidelines provided by the Head of Branches.
To monitor the overall performance of Agents under your unit and make appropriate well- considered recommendations.
To prepare and submit the Unit production reports to the Branch Manager on a weekly basis.
To build and maintain good public relations with policy owners, business community, professionals and government agencies within the Branch territory under the guidance of the Branch Manager and the Regional Business Development Manager.
To be the liaison and communication link between the Unit and the Branch Office through timely and accurate dispatch of information through memoranda, telephone calls, fax, E-mail etc and to observe deadlines at all times. Interpret company policies and procedures to office personnel, Agents and customers.
To ensure that all agents operating within the Unit are properly licensed as required by the laws of Kenya.
To perform any other ad hoc duties and added on tasks as directed by the Company.


Other Responsibilities

Under the guidance and support of the Branch Manager and the Regional Business Development Manager you will:


Build and maintain a sales force for the Unit in accordance with company’s manpower growth and development plan.
Ensure the Unit revenue budgets and the appropriate product mix ratios are achieved as per the company’s set objectives.
Manage and direct a sufficient Agents to ensure smooth running of the Unit.
Help agents identify and develop appropriate markets in line with the market development strategy for the Branches Business Unit, under the guidance of the Branch Manager and the Regional Business Development Manager.
Ensure that agents are professionally trained to sell and service the company’s products as per the company’s training guidelines.
Assist Agents in setting and achieving progressive performance goals.
Implement the training and development guidelines for Agents under the Unit in accordance with the company’s established business plans.
Ensure maximum utilization and accountability of all available company resources in all areas of management, Unit administration, development, training and customer service.
Ensure that your own personal production is at sufficient levels (leading by example)
Ensure that retention level of the unit is meeting the Company’s standards as set out from time to time by the Company.


Job Specifications

Academic /Professional Qualification


Business related Diploma/Degree
Progress in Diploma in Insurance/CIM


Experience:


Minimum 3 years’ work experience in General Insurance sales


Key Competencies:


Customer focus
Ownership & Commitment
Team Spirit
Excellent communication and presentation skills
Market Awareness more

Key Responsibilities


Assist in onboarding new members and updating scheme records and member data.
Process contributions and prepare schedules for allocation and posting.
Compute and prepare standard benefit withdrawal and refund requests for review and approval.
Prepare and update member statements and fund summaries under guidance.
Organize scheme files, trust documents and support... materials for audits and AGMs.
Assist in maintaining physical and electronic filing systems in accordance with departmental policy draft standard responses to client queries and maintain call/email logs.
Assist in generating periodic reports such as production summaries and claim projections.
Support user acceptance testing during system changes and document results.
Track and flag missing compliance data or late remittances for follow-up.


Academic and Professional Qualifications required


Bachelor’s degree in Economics, Insurance, Actuarial Science, Statistics, Mathematics, or a related discipline.
1–2 years’ experience in pension administration, customer service, or financial operations will be an added advantage.
Basic understanding of the Retirement Benefits Act and pension scheme operations in Kenya.
Proficiency in Microsoft Office, especially Excel and Word.


Key Competencies


Attention to detail and accuracy in data processing.
Strong written and verbal communication skills.
Good organizational and time management abilities.
Proactive, eager to learn, and willing to support team objectives.
Willingness to learn pension operations and regulations under minimal supervision.
Professional conduct, discretion, and reliability. more

Key Responsibilities


Post vetting of claims within set benchmarks to ensure they are within scope of cover.
Authorizing claim payments within the agreed financial limits.
Generate outpatient claim analysis reports and make recommendations to management on areas of improvement
Oversee the claims data entry, adjudication and processing of health provider and re-imbursement claims,... ensuring data accuracy, completeness, and compliance with regulations.
Responding to queries raised by service providers and customers within 24 hours and handling claim appeals and resubmissions.
Ensure all claims for service providers are ready for payment within the set timelines for the specified providers.
Facilitation of monthly service provider reconciliations with the vetting team within agreed timelines and provided allocation.
Enhancing good relationship with service providers through excellent customer service.
Ensuring team work through supervision of assigned staff at vetting level.
Any other duties that may be assigned thereof.


Skills and Competencies Required


Knowledge on health insurance benefits
Knowledge on treatment protocols
People management skills of both external and internal partners
Customer Focus
Continuous Innovation
Ownership & Commitment
Team player
Strong organizational skills
Basic computer skills
Excellent communication and multi-tasking skills


Experience, Academic and Professional Qualifications required


At least 4 years’ experience in healthcare services delivery setup.
Bachelor’s degree in Nursing, Clinical Medicine or any other medical related field.
A valid practice license.
At least 2years experience as a team leader in healthcare services delivery or Medical Insurance setup will be an added advantage.
Diploma in insurance is an added advantage more

Key Responsibilities


Verify, audit and vet medical claims for payment for both outpatient and inpatient claims as per the claim’s manual/Standard operating procedure. Confirmation of membership, validity, benefits and claim authentication before processing a claim.
Code, verify, audit and process medical claims within negotiated, customary and reasonable price while capturing the correct... data all the time.
Flagging of the suspicious medical claims and promptly reporting the issues or identified risks and recommending appropriate action to the immediate supervisor.
Communicate with healthcare providers to resolve claims issues, clarify billing information and ensuring all medical claims returns and bill deductions are shared with the providers within agreed targets on a weekly basis.
Reconciliation of reimbursement claims and ensuring all the claims are paid within the agreed TAT; Last expense within 48hrs and other reimbursement claims with 10 working days.
Evaluate preliminary claim information and revert to broker/insured for more information where necessary to ensure that the correct information is documented for ease in processing of member reimbursement claim.
Monthly reconciliation and sign off of healthcare providers accounts including visits to providers to sort out contagious bills/issues.
Support the reconciliation team on processing providers bills within 60 working days and sign-off of the accounts within the set timelines.
Register, follow through and resolve the customers and provider queries and complains in time and advise them on outcome within 24hrs.
Generate outpatient claim analysis reports and make recommendations to management on areas of improvement as required.
Any other duties that may be assigned thereof by management.


Skills and Competencies Required


Knowledge on health insurance benefits and medical treatment protocols.
Knowledge in Healthcare Insurance Claims Management.
Be detail oriented and possess strong administration skills.
Have exceptional written and oral communication skill.
Ability to work independently and be flexible to work outside normal working hours.
Strong organizational skills and excellent communication and multi-tasking skills.
People management skills of both external and internal partners.
Customer Focus and continuous innovation.
Ownership, Commitment and Team player.


Experience, Academic and Professional Qualifications required


At least 2 years’ experience in healthcare services delivery setup.
Bachelor’s degree in Nursing, Clinical Medicine or any other medical related field.
A valid practice license.
Experience in Medical Insurance environment will be an added advantage. more

Reporting to the ICT Manager, the Information Security Officer must be a self-driven person who will be responsible for establishing and maintaining a corporate wide information security management program to ensure that information assets are adequately protected.

The ISO should be able to translate the IT-risk requirements and constraints of the business into technical control requirements... and specifications, as well as report on ongoing performance.

Duties and Responsibilities


Develop, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program to ensure that the integrity, confidentiality and availability of information is owned, controlled or processed by the organization.
Develop, maintain and publish up-to-date information security policies, standards and guidelines.
Conduct risk assessments and recommend mitigating controls.
Identify and evaluate security risks, proposing strategies to mitigate vulnerabilities.
Develop incident response and disaster recovery plans, ensuring timely response to security breaches. Lead investigations of security incidents and data breaches.
Ensure compliance with industry standards (e.g., Data Protection Act, GDPR, PCI-DSS) and regulatory requirements.
Conduct regular audits and risk assessments to identify areas for improvement
Promote a security-conscious culture within the organization.
Oversee user access rights to ensure appropriate levels of access are granted based on roles.
Implement and manage identity and access management solutions.
Design secure network architectures, enforcing firewalls, VPNs, intrusion detection, and prevention systems.
Ensure secure configurations of hardware and software Evaluate and manage third-party vendors to ensure they adhere to security policies.
Conduct security assessments on new vendors or partners. Conduct regular audits and assessments to ensure compliance with security policies and procedures.
Prepare and present security reports to management, highlighting risks, incidents, and recommendations for improvement
Undertake any other tasks as assigned.


Key Competencies Required


Highly analytical problem solving with the ability to apply original and innovative thinking.
A high level of oral and communication skills in order to communicate effectively with Executives, Senior Managers, Colleagues and other Stakeholders
Team player with excellent interpersonal skills


Requisite Qualifications


Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
Minimum of 5 years of experience in IT security, including security policy development, risk management, and incident response.
Relevant certifications (e.g., Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), CISA, CISM, ISO 27001 Certified are highly desirable
Experience with security technologies and tools such as NAC, Firewalls, WAAP, IDS/IPS, antivirus software, and encryption tools.
Good understanding of the BFSI industry (Banking, Financial Services and Insurance) and knowledge of how Information Technology contributes to success of Financial Institutions.
Familiarity with security frameworks and standards (e.g., ISO/IEC 27001, NIST).
Experience in the BFSI (Banking, Financial Services and Insurance) sector will be an added advantage. more

The Assistant Business Development Manager- Corporate Business position will be located at the Company’s Head Office. The role reports to the Business Development Manager and will be responsible for acquisition and growth of business from corporate clients.

Key Responsibilities


Key responsibilities for the position are as hereunder:
Grow sales of Unit Trust Funds and Wealth Management... products marketed to the Corporate Business Sectors.
Grow the number of corporate clients and maintain a high level of client relationship.
Recruit, train and manage independent corporate agents.
Work closely with the marketing team to manage marketing activities and generate increased production from the targeted sector.


Qualifications, Experience and Competencies

Qualified candidates are expected to possess the following


An undergraduate degree.
5 years’ experience in corporate or B2B sales, preferably in the fund management industry.
Certification in sales and marketing courses would be an added advantage.
Evidence of sales related training and performance track record.
Analytical skills and high degree of maturity and self-drive.
Capacity in sales management and in building business relationships.
Adequate presentation and communication skills. more

The Business Development Officer will be located at the Company’s Head Office. The role reports to the Assistant Business Development Manager and will be responsible for acquisition and growth of business from retail and corporate clients.

Key Responsibilities


Key responsibilities for the position are as hereunder:
Grow sales of Unit Trust Funds and Wealth Management products marketed... to the retail and corporate business sectors.
Grow the number of retail and corporate clients and maintain a high level of client relationship.
Recruit, train and manage independent financial agents.
Work closely with the marketing team to manage marketing activities and generate increased production from the targeted sector.


Qualifications, Experience and Competencies

Qualified candidates are expected to possess the following


An undergraduate degree.
3 years’ experience in retail, corporate or B2B sales preferably in the fund management industry.
Certification in sales and marketing courses would be an added advantage.
Evidence of sale-related training
Analytical skills and high degree of maturity and self-drive.
Capacity in sales management and in building business relationships.
Adequate presentation and communication skills. more

Key Responsibilities

Processing of underwriting transactions such as new businesses, renewals and endorsements.
Processing and issuance of motor certificates, valuation letters, cover notes and yellow cards.
Advice, process and update policies as per the valuation reports.
Underwriting and processing work allocated from immediate supervisor and ensuring all debits are put through in the... correct month to facilitate premium collection.
Assisting clients in identifying our products that suits their needs in line with insurance principles.
Prepare and issue cancellation notices in case of non-payment of premium for specified covers
Preparation and issuance of renewal notices sixty dates before renewal date.
Follow up renewals to ensure retention targets met
Assist in claims handling.
Assist in preparation and issuing quotations.
Attending to all telephone enquiries by our clients and intermediaries as well as giving clarifications and guidance where necessary.
Liaising with other departments on matters related to work at my disposal and any other enquiries that point towards a better working environment.
Liaising with intermediaries’ brokers and agents to solve any problems they may have and ensure efficient service delivery.
Assist in reconciliation by debiting all risk notes both for Corporate, Branch and Bancassurance section
Assist in preparing loss ratios and risk reviews.
Any other duties that may be allocated from time to time.

Skills and Competencies Required

Good analytical and problem-solving skills
Excellent communication and presentation skills.
Excellent customer care skills.
Excellent interpersonal skills.
Computer literate in MS Office and other office applications.
Technical competence in insurance.
Basic knowledge of regulations by IRA.

Academic /Professional Qualification

Up to (1) year relevant experience.
Bachelor’s degree in business or in a related field.
Good progress in professional qualification in Insurance (IIK). more

Job Summary
Reporting to the Head of Risk and Compliance, the Supervisor–Risk and Compliance must be a self-driven person who will be responsible for initiating and in liaison with the respective departmental heads, manage the operational, insurance risk and compliance initiatives for the company.
Duties & Responsibilities

Creating awareness on risk management to facilitate embedding of a... risk-conscious culture across the Company.
Monitoring of risks and preparation of reports to management and other risk committees on various aspects of risk management e.g. reports of monitoring key risk indicators.
Following up proactively on action plans put in place by management or the various risk committees to address risk exposures and report on the same.
Conducting risk modeling in line with the various established risk analysis models.
Conducting risk analysis and quantification of financial and insurance risks through sensitivity analyses and stress testing for financial and insurance risks as well as major projects in the company.
Implement the risks and compliance policies and procedures in place.
Provide relevant information required by external bodies and regulators on compliance matters such as reporting suspicious transactions related to money laundering and the fight against terrorism financing.
Keep abreast with the applicable laws, regulations, rules and standards in the risk & compliance fraternity and advice on the emerging developments of the same.
Undertake any other tasks as assigned.

Key Competencies Required

Strong analytical skills with ability to pay attention to details;
Knowledge of risk management concepts and principles;
Understanding of Quality Management Systems
Self-driven individual with ability to work with minimum supervision;
Good communication skills, both verbal and written;
Team player with excellent interpersonal skills;

Academic /Professional Qualification

Bachelor’s Degree in Accounting, Finance, Actuarial Science or a related field
Professional qualification in either CPA,ACCA,CISA or IRM;
At least 3 years relevant experience in Audit or Risk Management. more

Key Responsibilities
Key responsibilities for the position are as hereunder:

Develop and coordinate wellness programs for all our clients including regular e-shots, health talks and wellness check up
Develop a chronic disease management program for all the major chronic diseases to assist clients in management of their benefit for best outcomes
Conduct regular Provider audits as per internal... guidelines.
Negotiate with Providers and coming up with different panels to take care of different products including wellness panel, low cost panel
Negotiate for discounts and prices with all service providers in the panel.
Prepare a drug formulary that is cost effective and ensures quality outcomes for our clients

Qualifications, Experience and Competencies
Qualified candidates are expected to possess the following

A minimum of a Bachelor of Medicine & Surgery (MBChB)
Minimum of 3 years’ experience in a busy Hospital or Facility.
A high degree of maturity and self-drive.
Previous Health Insurance Experience is an added advantage.
Adequate presentation and communication skills. more