Description

We are looking for a dedicated Help Desk Specialist to join Pentagoet, a leading media production company. As a Help Desk Specialist, you will play a crucial role in providing technical support and assistance to our internal teams and external clients. Your expertise will ensure smooth operations and efficient resolution of IT-related issues, contributing to the overall success of... our projects.

In this role, you will have the opportunity to work on a variety of projects, ranging from troubleshooting software and hardware problems to assisting users with technical inquiries. Your attention to detail and problem-solving skills will be key in maintaining a high level of customer satisfaction and optimizing our IT systems. Join our team and be part of a dynamic work environment where your contributions make a real difference.

Responsibilities:

Respond to help desk tickets and provide timely resolution to technical issues.

Assist users in setting up new hardware and software applications.

Troubleshoot network connectivity issues and escalate as needed.

Install, configure, and update software and hardware systems.

Document troubleshooting steps and resolutions for future reference.

Collaborate with IT team members to improve overall system efficiency.

Provide technical training and support to end-users.

Maintain accurate records of help desk interactions and resolutions.

Requirements:

Strong knowledge of Windows and Mac operating systems.

Excellent communication and customer service skills.

Ability to prioritize and manage multiple tasks simultaneously.

Basic understanding of networking principles and protocols.

Experience with help desk software and ticketing systems.

Problem-solving skills with a keen attention to detail.

Ability to work independently and as part of a team.

Technical certification (e.g., CompTIA A+) is a plus. more