Job Description

Manage U-Connect outsourced staff
Develop and manage a pipeline of candidates to meet the needs and demands of U-Connect clients
Identify hiring needs and develop job descriptions and specifications
Deploy strategies to attract and retain talents for U-Connect clients
Establish selection criteria/requirement for the vacant position of U-Connect clients
Collate, sort, and... shortlist qualified applicants for vacant positions
Plan and organize recruitment campaigns (offline/online) and set up talents database and recruitment channel.
Adopt direct resourcing approach (Job Boards, LinkedIn, social media, Referrals and Headhunting) towards recruitment process.
Ensure a cost effective and quality driven approach to candidate attraction.
Ensure candidates, who are job, team and culture fit are employed to U-connect clients
Ensure continuous development of database for all job roles available in outsourcing and recruitment projects.
Ensure end to end process from sourcing of candidates, to deployment and management of the staff is done to the utmost standard expected by the client and in line with the SLA.
Promote company’s reputation and improve employers branding to attract talents
Provide timely recruitment reports to line manager
Assit with other HR related functions when need arises.
Must be a male ( for gender balancing)

Requirements

Candidates should possess a B.Sc / HND with 1 - 3 years work experience.
Strong moral and ethical code.
Exceptional HR/administrative skills.
Must be stony and with strong leadership abilities
For you to qualify, you MUST be working with or have worked with a bank as an HR consultant(Mandatory)
Candidate must be resident in Lagos. more

Job Description

We are recruiting candidates with experience in Investments, Sales and Client Management, Strategy Development, Customer acquisition, and Portfolio growth for our client in the forex /CFDs trading industry.
We create a friendly & supportive business environment, with solid foundations, genuine guidance, and ample opportunity. Where everyone is respected and treated fairly,... where decision-making is based on goals and plans, and where both teamwork and initiative are greatly appreciated and rewarded.
The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy.

Responsibilities

Identify new business opportunities, initiate business development activities, and develop and manage key client relationships amongst others.
Manage and execute the business development strategy and implement tactical plans to help meet and exceed organizational expectations.
Maintain a strong development pipeline according to targets/strategy to be implemented using existing relationships with clients to generate new business.
Keep up to date with the financial markets on a daily basis.
Follow internal regulations and procedures.
Complete required training and development objectives within the assigned time frame.
Provide progress feedback to the management.

Qualifications

Candidates should possess a Bachelor's Degree qualification with 7 years work experience.
Industry-related business development experience
Strong communication and interpersonal skills
Proven knowledge and execution of successful development strategies
Focused and goal-oriented

What We Offer

Competitive remuneration packages
Flexible working environment
Development opportunities in a fast-growing environment
Continuous training and support. more

Job Description

Overseeing clerical tasks, such as sorting and sending mail.
Keeping an inventory of office supplies and ordering new materials as needed.
Maintaining files.
Welcoming visitors to your office.
Answering phone calls.
Taking and delivering messages.
Ensuring the office runs smoothly.
Scheduling meetings and sending meeting invites to attendees.

Job... Requirements

Candidates should possess an OND / SSCE / GCE / NECO qualification.
0 - 2 years work experience. more

Job Summary

The Document Controller will be responsible for managing and organizing company documents and records to ensure they are accurate, accessible, and up-to-date.

Job Description

Create and maintain document control procedures and processes to ensure that documents are properly managed and controlled.
Review and revise documents for accuracy and completeness, and ensure that they... are properly formatted and organized.
Establish and maintain an efficient filing and retrieval system for both electronic and hard-copy documents.
Ensure that documents are properly version-controlled and that all changes are documented and tracked.
Monitor and ensure compliance with relevant industry standards and regulatory requirements.
Respond to requests for information and provide support to internal and external stakeholders.
Train and provide guidance to staff on document control procedures and processes.

Qualifications and requirements

A Bachelor's Degree or its equivalent
A minimum of 8 years of document control and management in an energy, oil and gas or a construction sector is required
Attention to details with the ability to review and revise documents for accuracy and completeness.
Strong communication skills with the ability to effectively communicate with internal and external stakeholders.
Proficiency in the use of drop box and other relevant computer software and document management systems.
Knowledge of relevant industry standards and regulatory requirements. more

Job Description

Drive the achievement of the operational targets for the Hub.
Coordinate the activities of Hub Attendants to ensure that defined targets are consistently met.
Ensure adequate brand visibility through appropriate marketing and communication styles
Ensure a smooth recruitment and onboarding process
Maintain a pipeline of possible Hub Assistants
Ensure compliance to Policies,... Processes and Procedures
Ensure that all complaints/inquiries/escalations are resolved timeously
Carry out all required checks before setting up any Hub in any location
Carry out a comprehensive local risk assessment
Ensure the Hubs are well funded for each day’s operations
Ensure that the Customer Loyalty program is properly implemented and operationalised
Assist in mopping up cash and/or making cash available to Hub Assistants as needed
Build and maintain relevant local strategic partnerships
Carryout periodic cash-count based on agreed Service Level Agreement
Assist the Hub Assistant in resolving all conflicts (local or law related)
Ensure the regular monitoring of Hub Assistants to ensure compliance to applicable PPPs
Provide regular reports on performance and other metrics.
Ensure flow of information to and from the Hub Attendants.
Ensure that all disputes are fully settled timeously
Provide periodic reports and analytics
Perform other duties as assigned by the Local Government Supervisor.

Requirements

Interested candidates should possess a BSc / HND in relevant fields with 0 - 2 years work experience. more

Requirements

We require the services of a Security Manager with a Military background.
The ideal candidate should be able to speak Hausa or Igala language.
The ideal candidate must not be more than 55 years of age.

Requirements

The ideal candidate must be a graduate with a minimum of 5 years work experience as a warehouse manager or executive.
The ideal candidate must be able to speak at least two local languages of Nigeria.
Must not be below 40 years of age.

The payroll Officer will ensure the:

Administration and accuracy of all payroll details and variations
Remittance of all statutory deductions in a timely manner

Requirements:

A degree in Accountancy or a related course
Atleast 2 years of payroll administration experience
Proficiency in the use of excel and its formulas to ensure accuracy
Must be analytical (Knowledge of other... analytical tools will be an added advantage)

Remuneration
The net salary is N100,000 upwards depending on experience. more

1.   Field Sales Representative 

“Getting the sale” using various customer sales methods 
Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness 
Evaluating customers skills, needs and building productive long-lasting relationships 

Requirements:  

Graduates with a minimum of Bachelor’s Degree or Higher National Diploma 
Must have... completed the mandatory NYSC 
Between 21-30yrs 
Must reside around Apapa region or its environs more

Purpose of the Job

To provide first-level off-site technical support for all wire-line infrastructure, including backbone, FTTx, and outside plant, among others.
To consistently provide high-quality customer service and support while ensuring customer satisfaction.

Key Activities

Incident Management (First Level Support)
Identifies the root-cause of customer issue & advice’s on how to... resolve the issue.
Identifies resources needed to solve the issue and estimates the effort required.
Receive, log and take ownership of all faults. Respond to Business and Retail Engineering Team and provide timely, complete and accurate resolution to customer inquiries via email or phone.
Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer link issues within the agreed SLAs.
Proactively monitor all owned & wire-line connections (Backbone, P2P and FTTx).
Network Operations and Optimization
Run on 24*7*365 network monitoring operation.
Proactively escalate issues to the Infrastructure team for capacity planning and Network optimization
Prompt Response to inbound calls and emails.
Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
Timely Escalation/feedback to relevant units.
Liaise with the OSP on updates of progress on link restoration and Incidents reports ensuring they are kept up to date. Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance
Preparing Technical Reports and Documentation
Prepare daily incidence summary reports.
Prepare weekly/monthly link availability reports for Backbone, P2P & FTTx.
Produce periodic error-free link reports in order to inform both management and our customers of service levels achieved and areas of service improvement required Documentation of all modification before and after corrective/preventive maintenance (e.g. ODF port reports, OTDR trace test, straight line diagrams, cabinet utilization reports)
Inventory Management: Ensure availability of maintenance consumables. Trigger reorder before stock-out. Ensure repair / return of maintenance equipment.

Educational Qualifications & Functional Skills

Academic: B.Sc / B.Eng Computer Science / Computer Engineering / Electrical-Electronics Engineering

Functional Skills:

Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
CCNA (Desired)
Strong telecommunications & in-depth knowledge of wire-line access Network.
Excellent communication skills both verbal and written.
Display customer centricity in response to requests and also outage restoration within stated SLA’s.

Work Experience:

A hands on experience with the following is a must: IP Routing and VLANs.
Experience with Fiber Optics Point-to-Point and FTTx technologies is desirable.
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external customers.

Other Requirements:

Customer Focus
Tech savvy
Bias for Action
Result Oriented
Highly innovative
Ability to optimize work processes
Resilience
Self-Development
Nimble Learning more

Key Activities

Network Monitoring

To monitor the network 24*7,providing all required support both to field Engineers as well as to the respective service Providers, ensuring escalations are carried out in line with the defined guidelines
Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network
TRANSMISSION AND CORE NETWORK ENGINEER NMS... Engineer

Network Operations:

Run on 24*7*365 network monitoring operation.
Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM etc.
Engagement of various Colo/POPs sites manager in ensuring smooth running of the sites and our equipment there in. Escalating issues related to cooling, voltage instability, shelter leakages etc

Escalation:

 Ensure continuous engagement of vendors and OEMs on service related issues

 Network Optimization:

Proactively escalate issues to the network infrastructure team for capacity planning and network optimization

Access Management:

Managing access request for Operation team visit to POPs/Colo sites, arranging joint visits to sites

Reporting:

Generate and compile regular report/availability for each of the Colo sites and service Providers.

Monitoring & Troubleshooting and Alerting:

Proactive monitoring of the status and performance of network infrastructure and services across the regions.
Troubleshooting and resolving first level network outages on the network.
Perform second level Escalation on network outages or faults to responsible parties.
Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
Proactive monitoring of network trends and alert for network optimization and planning.
Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages.

Client and Third-party Interaction:

Processing access into third party sites on the network for visiting engineers.
Providing remote support to field engineers during network outages.
Engaging third-party providers (collocation, leased-lines, etc) on any faults and follow-up till outages are resolved.
Raising tickets for faults on the network for tracking and effective escalation
Handling ticket escalations from customers and providing necessary support and updates.
Generate daily, Weekly and Monthly reports on all network outages, network performance and service availability for third party providers on the network.

Educational Qualifications & Functional Skills

University Degree in Engineering
Professional Qualification (CCNA, CompTIA Network +, ITIL, etc.) an added advantage
Knowledge of networking and network monitoring/management
Knowledge and experience with various web technologies
Ability to learn new things quickly.

Work Experience:

At least 1 year in telecommunications industry
Familiarity with Linux environment.
Fair Idea of SNMP monitoring

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Nimble Learning more

Key Activities

Order Management:

Assist in ensuring that the company is compliant with all import and export control laws and regulations and related government requirements
Track the location of shipment of goods
Engage Suppliers/ OEMs on the dispersal of materials to ensure the align with agreed INCOTERMS
Engage stakeholders within and outside the company to ensure timelines for... deliverables are met.

Delivery / Document Management:

Gather, manage, audit, and maintain files of all necessary import documentation and information for Customs clearance that includes, but not limited to commercial invoices, packing lists, and AWBs Logistics Manager Logistics Officer
Coordinate the activities of clearing agents & Freight forwarders to ensure the company is appropriately represented.

Ancillary Services:

Engage in daily tasks including process improvement, and other duties as assigned by the Head of department or line manager.

Educational Qualifications & Functional Skills

Minimum of Second class lower.
Import/Export management
Documentation skills.
Analytical & forecasting skill Work Experience:
Experienced Import and export professional with broad understanding of import and export knowledge in Telecom industry.

Other Requirements:

Team Spirit
Interpersonal and excellent communication skills
Customer Focus Stable and Detail conscious
Action and results orientation
Ability to work under pressure Integrity, honesty and transparency
The ideal candidate must have experience as a Logistics Officer in the telecom sector. more

Job Description

The Corporate Sales Trainee Associate role will be to manage assigned business portfolio, he or she will prospect accounts within the territory, protect and secure new revenue, ensure set targets are met, while providing support to the Territory Manager.
Aside from sales related function, the CSTA is to ensure unrivalled customer experience /service delivery satisfaction... amongst our customer base.

Key Activities

Meet and Surpass Sales Target:

Identify and prospect new opportunities with a view to converting them through a clearly defined sales process.
Maintains relationship with clients by providing support, information and guidance, and recommending new and profitable opportunities that will engender a win/win situation with the customers.
Drive self to achieve set cold call targets Regional Manager (North) Territory Manager (Kano) Corporate Sales Trainee Associate.
Ensure completion of signed JCC and SLA’s , also , ensure proper documentations and follow through with all processes . Maintain a less than 2% yearly attrition rate on assigned accounts.
Regular visitation to customers under management ensures that customer issues are resolved within the boundaries of executed Service Level Agreement. Ensure quality and timeliness of reports, trackers;and industry related information, trends and competitor activities.
Ensure that sales, pipeline, churn and all associated reports are made available before close of business every Friday.
Analyze information regarding market trends, competitors’ activities, and share with supervisor on a bi-weekly basis. The report accompanies the weekly report. Constantly exhibits acquired skills; product and sales presentation knowledge.
Ensures participation in all announced internal product training, acquiring industry relevant knowledge and information by attending related workshops, reviewing professional publications.

Educational Qualifications & Functional Skills

University Degree in Business / Marketing / Humanities / Engineering or related disciplines.
0 - 2 years Post NYSC.
Post NYSC, industry experience at the minimal
Good Microsoft office suite competence, CRM competence
Analytic &Creative skills, ability to learn quickly
Negotiation Skills
Excellent Communications, multi-tasking and Inter-personal skills.

Other Requirements:

Customer Focus
Action orientation
Business driven
Cultivate creativity
Ability to optimize work processes
Resilience
Self-Development
Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality more

Key Activities

Site Survey and Design
Conduct Site surveys for study and planning of new FTTH deployment. Team Lead, Planning and Design, Wireline OSP Planning and Design Technician.
Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands.
FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route... Selection, fiber Management and Fiber Link Power Budgeting.
Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
Preparation of BoM for FTTH OSP projects.
Preparation of High Level project scope description.
Preparation of fiber cabling plan and splice plans for FTTH projects.
Review of as-built drawings with FTTH roll-out team to ensure conformity with original design.
Planning and site selection of Central Offices (CO)
Design of Central Offices’ civil and fiber infrastructure.
Project Related Activities
Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings.
Conduct joint surveys with project team to resolve variation and change in scope issues.
Revise designs and BOMs and send in the documents for variation or scope change approval.
Accuracy of planning and design.  Accuracy of OSP design (measured by level of modification by Team lead required on the design before final submission to Head, Network Services Business Unit).
Accuracy of Bill of Materials within tolerance limits.
The percentage of time site surveys are done within schedule without un-necessary re-visits.
Accuracy of High level Descriptions (measured by level of modification required after submission to Team Lead).
Accuracy of Fibre Splice Plans.

Educational Qualifications & Functional Skills

HND in Electrical / Electronics / Computer Engineering / Computer Science, Information Systems.
At least 3 years work experience.
However, field experience for Non- science or engineering backgrounds can be considered. more

Purpose of the Job (Brief)

The customer retention agent is responsible for engaging customers to obtain feedback on service and understand their behavior (lifestyle, preferences etc.) and to win back lost customers.

Key Activities

Reduce Customer churn.
Identifying inactive subscribers and get them active on the network.
Identify and monitor unique customer trends and escalate.
Engage... active customer to proactively identify unique customer issues and solve.
Customer complaint/request and feedback management
Ensure all customer feedback/complaints are documented, escalated to appropriate unit and also follow up till Head CEA Customer Retention Supervisor Retention Agent Retention Agent resolution.
Track /update and close all tickets on OTRS.
Process compensation, reimbursement, waivers and refunds for customers.
Customer engagement
Maintain constant and effective communication with retail customers through surveys.
Identify and monitor unique customer trends and escalate.
Increase customer satisfaction.
Ensure all complaints are resolved.
Process request in timely manner and send updates to customers.
Effectively identifying and dealing with customer dissatisfaction.
Any other duties assigned by manager Demonstrate (Key competencies)

Educational Qualifications & Functional Skills

Minimum Requirements: HND / B.Sc, any Discipline.
Minimum Experience: 1 - 2 years’ experience in customer care.

Work Experience:

Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) in Telecoms company
The ideal candidate must have experience in the telecom industry

Other Requirements:

Customer Focus
Result Oriented
Ability to multitask, set priorities and manage time effectively.
Excellent communication and listening skills
Team player
Good listener
Good interpersonal Skills
Hard working
Accountable
Innovative
Self-Motivated. more

Requirements

Candidates should possess a Bachelor's Degree qualification.
Minimum of 3 years work experience.
The ideal candidate must have experience as an Administrative Officer in the FMCG Sector
Candidates with FMCG experience is most preffered.

Job Requirements

Candidates should possess a Bachelor's Degree qualification.
The ideal candidate should have 2 - 3 years experience as a treasury officer in the telecom sector.

Job Requirements

Candidates should possess a Bachelor's Degree qualification.
The ideal candidate should have at least 2 years of experience as a Direct Sales Executive in the telecom sector.

Monitoring a reporting manager’s email and responding if required.
Preparing communications on behalf of a manager.
Answering phone calls.
Organising travel and itineraries.
Organising and planning meetings.
Taking notes and writing minutes during meetings.
Conducting or preparing any research that the reporting manager may require.
Various ad hoc requests.

Job Requirements

Candidates... should possess a Bachelor's Degree qualification.
1 - 3 years work experience.
Not more than 35 years of age.

Salary

N100,000 - N200,000 monthly more

Responsibilities

Builds market position by locating, developing, defining, negotiating, and closing business relationships
Identify and develop business opportunities for the landscape services.
Proactively initiate and engage sales calls to new prospects.
Closes new business deals by coordinating requirements; developing and negotiating contracts;
Locates potential business deals by... contacting potential customers; discovering and exploring opportunities.
Protects organization's value by keeping information confidential.
Define and follow up of yearly targets and objectives.
Develop and implement strategies for new services.
Build referral and lead generation network.

Qualifications & Requirements

B.Sc Degree in Business Management / Sales or other relevant fields
3-5 years of Business Development/ Sales experience in an outsourcing/consulting company is mandatory
Strong client relationship management skills
Excellent negotiation skills
Market research experience
Proven ability to work independently
A pro-active self-starter who can operate both individually and as part of a team
Superior presentation and excellent oral and written communication skills more