The incumbent will be responsible for generating new reports, enhancing existing ones, and ensuring availability of secure, well-modelled data for decision making purposes. The role holder will collaborate with a diverse range of stakeholders to construct their upcoming data environments and play a pivotal role in utilizing data to facilitate informed decision-making.

Principal... Accountabilities


Identify trends, forecast performance, and suggest strategy improvements.
Develop statistical models and analyze data for insights.
Conduct data analysis to support decision making in the Agency Function.
Clean and prepare data sets for analysis.
Create dashboards and reports.
Develop automation tools for daily tasks.
Ensure accuracy and integrity of business metrics.
Monitor sales and create data visualizations and reports.
Acquire and maintain data from various sources.
Provide and receive actionable feedback from stakeholders.


Core Competences and Skills Required:


Bachelor’s degree in Statistics, Data Science, Mathematics, Economics or a relevant field.
Good command in MS Office suite
Strength in data analytics and visualization


Qualifications and Experience


At least 1-2 years working experience as a Data Analyst
Good learner capability to be able to continuously learn new competencies.
Team player with excellent communication and presentation skills
Strong problem-solving skills, with the ability to identify trends, patterns and insights in large data sets.
Programing languages, such as Python or R and Advanced SQL would be an added advantage.
Understanding of industry compliance guidelines is desirable. more

The Customer Experience Executive, Branches will be responsible ensuring all branch operations run smoothly through supporting the agency team with the onboarding process, attending to customer queries raised through email, calls, the Financial Advisors, or any other channel, while supporting relationship management with assigned client portfolio to drive business retention and customer... loyalty.

Principal Accountabilities


Support the new business onboarding process by placing customer onboarding calls, data capture and application forms scanning. In addition, update financial advisors on progress of the onboarding process and provide any other operational support required towards a smooth customer experience.
Coordinate branch operations with Head Office ensuring all licenses are up-to-date, bills that are due are settled on time, cleanness and proper organization of the office is observed and branding and merchandize are appropriately presented.
Always provide convenience to the customer by going out of the way to take service closer to the customer; ensuring that customers do not face any barriers to service, taking on and owning customers issues while seeking satisfactory solutions on customers’ behalf
Promptly receive, acknowledge and action customer engagement whether through email, call, text or social media so that the customer experiences a seamless interaction with the business. Refer unresolved customer issues to the responsible departments which tracking resolution and feedback to customer
Document all customer engagements, responses and solutions applied and analyze these engagements to derive trends and create reports that inform customer areas of satisfaction and friction, inform product/service design and provide voice of customer in decision-making
Use identified customer engagement trends to raise and pre-emptively resolve issues frequently raised by customers
Exploit opportunities in engagements with customers to collect and update customer contact information, collect any premium in arrears and notify customers of benefits due
Develop strong bonds with customers based on delivery of personalized service and leverage these bonds to drive brand and product knowledge while positioning new products and seeking referrals.
Log all customer service complaints, assess their validity, determine possible causes, ensure speedy resolution and seek solutions that permanently and preemptively eliminate such complaints for all customers
Walk with the customer through the various customer’s life events and ensure that they can exploit and enjoy the benefits of their products while continuing to fully service these products or while replacing them with new ones
Actively participate in the implementation and execution of customer intimacy initiatives through various delight experiences including but not limited to customer appreciation, special day (birthdays, holidays) messaging, customer update messaging etc.
Any other duty as may be allocated by the head of the section


Core Competences and Skills Required:


Strong customer focus/orientation with high stress tolerance levels
Superior written, verbal, interpersonal & communication skills
Initiative, innovativeness, good judgment, good problem solving, and decision-making skills
Advanced troubleshooting and multi-tasking skills
Capacity to build and maintain good long-term relationships with stakeholders and partners
Ability to influence credibly through leadership and service by example
Dynamic, proactive professional with strong planning, organizational and service delivery skills
Ability to analyze information and keenness to detail
A strong service orientation and ability to maintain professional composure when dealing with confrontation or complaints


Education & Experience


Bachelor’s degree in any business related, analytical or social sciences field.
2+ years’ experience within the financial sector
Experience in Life Insurance Operations is an added advantage
Proficiency with Ms. Applications (Excel, Word, PowerPoint, & Outlook)
Professional insurance qualifications –COP/ CII/AIIK/LOMA is an added advantage more

The Relationship Officer for Bancassurance will be a key driver for the development and execution of sales and marketing programs along the retail segment in line with the Bancassurance strategy.

Principal Accountabilities

Strategic Accountabilities


Create and manage the existing relationships with the Financial Institutions on board, including growing and serving all partners under... one’s portfolio.
Provide necessary support to partnering banks to ensure that they carry out their duties in line with set standards and procedures.
Participate in setting and ensuring achievement of annual, quarterly, and monthly Bancassurance and MFI sales budgets and targets.
Develop and ensure implementation of sales strategies and policies to guide daily operations and ensure achievement of targets.


Relationship Management


Identify potential Bancassurance channel partners and foster good working relationships to expand distribution channels translating into more business for the organization.
Make regular visits to bank branches to establish key relations with Relationship Managers and Branch Managers to grow and service business through bancassurance distribution channel.
Answer and manage all requests that come from the partners & clients on Bancassurance requirements.
To perform any other duty as assigned in line with the organization goals and objective such as regular attendance of training sessions.


Sales and Service Delivery


Act as the liaison manager with all insurance partners on insurance matters.
Determine, agree, and monitor achievement of sales and service KPIs (including the appropriate number of staff for each location of sales and service targets) with bank Partner.
Partner with new banks having potential of being productive Bancassurance partners with PLAK.


Product Development


Active involvement in identifying product needs for all customer bases across business with product managers and segment managers.
Assist Insurance Partners to meet customer needs and product gaps in total product/service offering.
Monitoring operational activities to ensure that they are complaint with Local regulations, policies and procedures.


Marketing and Brand Management


Work with product managers to identify market growth / cross-sell opportunities to increase product holdings and improved revenues.
Initiate, execute and manage marketing programs and retention strategies in line with business objectives (premiums, commissions, product type, and number of policies).
Ensure brand compliance for all above and below-the-line communication according to local/ group standards for PLAK and relevant bank partners.


Key Skills and Competencies


Communication Skills, verbal and written.
Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
Excellent interpersonal skills to build and maintain relationships.
Providing exceptional service to clients, addressing their needs, and resolving any issues promptly.
Proficiency in promoting and selling insurance products to existing and prospective customers.
Effective in identifying issues and finding solutions to ensure smooth operations.
Experience in insurance sales, marketing, and customer relationship management.


Qualifications:


University degree preferably business-related field.
Certificate of Proficiency in insurance at minimum or good advancement in ACII or AIIK.
Minimum of 2 years’ experience in insurance. more

Role Context 

Reporting to the Finance Manager, the job holder will support in processing payments, accounts reconciliations, journal entries and other accounting tasks as assigned from time to time. 

Principal Accountabilities 

To review payment transactions to ensure that they are properly and adequately recorded, and that the supporting documentation is complete, valid and... authentic. 
To ensure that all the statutory deductions and utility payments are processed and submitted in an accurate, complete, and timely manner 
To review Journal entries to ensure they are properly processed and recorded in the general Ledger 
To prepare and/or review supporting schedules and performance of the general ledger reconciliations on a routine basis 
Ensuring compliance by filing of IRA returns i.e., Monthly returns, Quarterly Returns and Annual Returns 
Maintaining the Fixed Asset Register, recording all purchases and ensuring proper depreciation per class 
To ensure that all general ledger accounts reconciliations are completed by the 4th day of the month 
To prepare statutory audit schedules and financial statements that comply with the IFRS and Kenyan Company’s Act requirements 
To liaise with external auditors on various audit matters and address/respond to any queries arising 
To internally consult with the relevant authorities and respond to various correspondences relating but not limited to external audit, internal audit, tax, bankers, and Insurance Regulatory Authority 
To partner with the Finance Manager in establishing and monitoring the maintenance of an adequate system of financial controls 
To perform any other duties from time to time such as delegated duties for absent staff, responding to operational or other such management queries

Required Skills and Competencies 

Self-motivated individual with effective organizational skills 
Good interpersonal communication skills 
Analytical mindset 
Stakeholders’ management skills 
Ability to build relationships 
Ability to undertake multiple tasks at the same time without losing focus 
Must be proactive, with the ability to meet and surpass project deadlines 
Computer knowledge – a good knowledge of Microsoft Word and Excel 

Required Qualifications 

Bachelor’s Degree in Finance, Economics, Computer Science, Information Management or Statistics 
CPA qualifications with 3 to 4 working experience 
Strong knowledge of and experience with reporting packages 
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy more

Role Context 

The Product Manager will be responsible for the end-to-end management of products during their life cycle at PLAK inclusive of product development, product reviews and product closure. They will also be responsible for reviewing and optimizing the company’s reinsurance arrangements. The role will also include preparation and review of reports on various technical issues to... internal and external stakeholders

Principal Accountabilities
Product Development, Pricing & Product Review

Lead in development, (re)pricing and enhancement of individual life, group life and pensions products. 
Regulatory filing of products. 
Ensuring product premiums, sums assured, bonuses, surrender values, maturities are accurately implemented in the systems by carrying out required tests. 
Analyze the performance of existing products through measures such as persistency, annual premium equivalent, gross written premiums, new business profit etc. 
Carry out reviews of the company and competitor products and suggest necessary product changes and enhancements with respect to pricing and rate reviews. 
Carry out reviews of the company’s products to capture relevant market information and customer feedback. 
Developing and maintaining comprehensive documentation relating to products and actuarial product processes. 
Ensure compliance of products to meet Prudential’s governance requirements as well as local regulatory requirements.

Experience Studies 

Perform experience investigation to inform business decision making, assumption setting for reserving, pricing, profitability analysis etc. 
Analysing the performance of products using measures such as sales, claims rates, claim types, persistency, expenses, mortality, and interest rates for the life business. 
Understand and apply sound actuarial principles, methods, and tools for analyses. 
Ensure complete and accurate data are produced and used in experience analysis. 
Performing analysis and tests such as product tests, persistency, price checks, surrender values tests and communicating the results. 
Apply recommended changes from the analyses. 

Financial & Management Information Reporting 

Participate in the production of decision-making information to other business functions, management, board, and other stakeholders. 
Participate in the production of regulatory returns (including solvency) and industry bodies on a quarterly basis or on ad-hoc basis. 
Support the Finance team by carrying out monthly analysis on customer numbers or any required information. 
Preparation of Board Papers and other management reports. 

Balance Sheet Management 

Reinsurance Management: carry out reinsurance analysis for the business to explore ways to optimize reinsurance arrangements. Responsible for reinsurance arrangement with Reinsurers and getting regulatory approval. 
Planning/Budgeting: support the planning process by providing actuarial projections of liabilities, premiums, claims, investment income, customer numbers, Value of New Business/New Business Profit etc. 

People and Stakeholders Management 

Stakeholders’ management through explanation of complex technical matters (executives, regulators, policyholders, and customers) 
Assist in the planning and coordinating the actuarial strategy for the Company in line with the company strategic objectives. 
Assist in the management, coaching and development of actuarial staff while ensuring business needs or requirements are met.

General Functions 

Understand and apply actuarial principles, methods, and tools in tasks undertaken. 
Create and develop models and tools used for various actuarial purposes including but not limited to valuation and pricing. 
Provide support to other business function as required. 
Assist in conducting strategic research and peer company analyses using a variety of source and tools. 
Create presentations when required. 
Summarize and analyze trend observations; analyze impact on profit and growth objectives and make recommendations when appropriate. 

Qualifications Required: 

Bachelor’s degree in Actuarial Science or Mathematics, Statistics, Engineering, Finance 
Minimum 5 years’ experience with the most recent experience being in an actuarial capacity. 
Minimum of 10 papers from the Institute & Faculty of Actuaries (IFoA) or equivalent

Core Competencies and Skills 

Strong analytical, problem solving and modelling skills. 
Great interpersonal communication skills. 
Financial reporting knowledge and projects management skills. 
Proven track record in delivering key objectives, with a demonstrated ability in managing multiple tasks. 
Able to communicate effectively, both verbally and in writing, to both technical and nontechnical audiences 
Adaptable with a great learning agility and a growth mindset. 
Able to work both independently and in a team environment. 
Able to think outside the box to develop creative solutions on either the technical or business side. 
Advanced computer skills including understanding of databases, spreadsheets, and actuarial software (BASYS, PROPHET, etc.). 
Strong attention to detail. 
A good understanding of the legislation relating to financial & insurance services. 
Demonstrated leadership potential and a high level of dependability. 
Able to effectively present analytical findings to management and other stakeholders. 
Familiarity with MS Office applications + willing/able to learn more advanced skills such as VBA. 
Able & willing to continuously learn programming languages, statistical methods, &other technical skills relevant to the job, such as R, SQL, etc. 
Able to effectively analyze & visualize data to address business questions. 
Proven experience in the life insurance business. more

Principal Accountabilities

Carry out the agency HR administrative functions i.e opening and maintaining up to date and compliant agents’ personal files.
Manage monthly agency payroll inputs and processing, while maintaining compliance with Agency payroll policies, processes, and procedures in accordance with relevant laws and statues.
Maintain up to date agent Masterfile and preparation of... recruitment monthly reports to agency team leaders and management.
Timely creation of new agent codes, licenses renewal and termination in line with IRA requirements
Proper data management through proper classification of documents and storing of complete files in the system.
Manage agent status in the system throughout their contractual journey from onboarding to exit.
Manage internal agents’ correspondence i.e Preparation of internal letters to agents and other relevant communication as will be guided from time to time.
Provide support required for developing the capacities of new recruits as well as existing sales force to facilitate sound performing sales teams.
Run the brand shop and maintain proper records.
Manage activation material used by the agency force across branches and keep record of marketing/brand materials distribution. 
Monitor proposal forms stock levels and dispatch to branches, and coordinate restocking as required. 
Support the HR Business partner in the recruitment process through sourcing for new manpower, BOP support and onboarding process.

Academic and Professional Qualification

Degree in Business Administration / personnel management
Conversant with MS office suites with excellent excel and power point skills
Post graduate Diploma in HR/CHRP qualification

Core Competences 

Good interpersonal communication skills
Good negotiating skills
Approachable, quality and detail oriented
Highly organized and able to multitask proactively and able to take initiative
Self-starter with a collaborative approach towards getting things done.
Data analytics skills
Imaginative, bold and resilient
Learning agility and nimbleness in execution
Good stakeholders’ management skills

Experience

Minimum 2 years’ experience in Agency workforce management within the insurance sector 
Previous working experience in a busy HR or agency training.
Understanding of the regulatory and legislative framework; IRA, Kenya Employment law. more