About the job


The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.


Responsibilities


Set project timeline
Monitor project deliverables
Update relevant stakeholders... or team members on the project progress
Coach and support project team members with tasks you assign them


Qualifications


Bachelor's Degree or equivalent experience
Strong business acumen in project planning and management
Strong verbal, written, and organizational skills more

Job Objective

Maximize UPBEAT’s revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Head, Sales.

Role Responsibilities

Provides quality customer service according to UpBeat Standard, greet guests over the phone in friendly, courteous manner, including interacting with customers, answering customer enquiries, and effectively... handling customer complaints.
Respond to and resolve escalated issues and/or unique or complex requests from customers; with assistance from Line Manager where needed. Answer all customer product and service questions as required.
Oversee client bookings and function space allocations; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.
Upsell by offering UPBEAT clients additional services or special packages offered.
Records reservation information accurately on the PXIER App. Files all reservations in a systemic order for easy referral.
Provide customers with quotations, negotiate the terms of agreement and close sales.
Ensure daily compliance with UPBEAT’s Sales Process by monitoring and reviewing the sales call log, updating sales database, order taking system, complaints resolution process and other relevant sales activities.
Deals with and acknowledges assigned incoming correspondence, emails, vouchers and walk-ins in a timely and accurate manner.
Liaise with the Finance Team to ensure that all payments and receivables are collected as and when due.
Gather market and customer information; carry out periodic customer satisfaction survey to obtain feedback from customers and identify service and product improvement opportunities.
Liaise with Clients and book appointments for Line Manager.
Build customer loyalty and retention by developing various schemes i.e. Birthday or Special occasions, attending customer events, implementing feedbacks etc.
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Continuously improve through feedback
Assist in the preparation and organizing of promotional material or events.

Competency & Skills Requirement

Good selling skills
Ability to use up-selling techniques.
Excellent Product knowledge
Exceptional Negotiation & Customer Relationship Management Skills
Intermediate Numerate Skills.
Exceptional Communication & Presentation Skills
A passion for excellence.

Person Specification:

Friendly, Efficient and Patient with people.
Problem solving skills
High degree of accuracy and attention to detail.
High degree of independence with objectivity and assertiveness.
Approachable with good interpersonal skills and the ability to effectively interact with clients across all levels.
Able to deal with sensitive information in a confidential manner.
An enquiring mind set consistently seeking innovative ways to deliver without compromising quality. more

Principal Duties and Responsibilities

Preparation & administration of Operation Float and Petty Cash payment Voucher.
Preparation of imports for Operation Cash and Petty Cash.
Collection and inputting data into various financial spreadsheets.
Weekly evacuation of sales.
Daily filing and safekeeping of source documents.
Preparation of Daily Sales Summary and Overage/Shortage report for... Front Desk and Restaurant Sales.
Reconciliation of sales receipt with payment evidence.
Preparation and submission of variance reports or irregularities observed during sales and payment confirmation
Perform routine calculations to produce analyses and reports as requested by the team lead.
Check financial documents and journal entries for accuracy.
Weekly preparation of Vendor’s payment schedule and import batch to be uploaded to sage.
Preparation and submission of Daily schedule of Meeting & Event invoices.
Prepare daily schedule of vendors invoices and submit to finance.
Check and confirm accuracy of invoices and receipts with the approved Memo.
Check and confirm accuracy of Items received from Vendor with the receiving department.

Experience and Qualifications

A First Degree in Accounting, Finance or any other relevant numerate discipline.
Minimum of one (1) year experience in similar role.

Competency and Skills Requirements:

Good analytical and organizational skills.
Good planning and numeric skills.
Excellent verbal and written Communication skills
Strong Microsoft Excel skills.
Relationship Management Skills.
Good Communication Skills.
Good Presentation Skills
A passion for excellence.

Salary

N110,000 - N126,000 monthly more

Job Summary

Responsible for coordinating and organizing memorable events while providing outstanding customer service that meets and exceeds customers’ expectations.

Duties & Responsibilities

Work with the Front Desk Team/Booking agents to resolve all customer complaints or issues bothering on space conflicts, cancellations, bespoke customer request outside of existing service offerings... and other M&E related customer concerns.
Work with client to understanding requirements for each event; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.
Communicate and Coordinate with various Departmental heads and Team Leads to ensure seamless events experience with guests. All function sheets must be updated with the correct and relevant information; distributed function across departments/notice boards.
Plan event with attention to financial and time constraints; ensure cost optimisation for each event.
Organize event logistics such as decor, catering, entertainment, power, location, invitee list, special guests, equipment etc.
Work with the party host to ensure that all party requirements (socks,tags,…etc) are provided to guests in a timely and organized manner.
Arranging Sales calls and site inspection visits/tour with potential customers.
Maintaining a working relationship with vendors and venues.
Understanding the complex needs of different events, and diverse clients.
Planning event aspects, such as venue, seating, dining, and guest list.
Coordinating event entertainment, including music, performers, and guest speakers.
Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports.
Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors, and managing take-down.
Communicating with marketing team to create effective advertisements for each event.
Anticipating and planning for possible different scenarios.
Creating sales opportunities for future events during client liaisons and during events.
Build customer loyalty and retention by developing various schemes i.e. Birthday or Special occasions shout outs e.t.c.
Daily update of M&E Logbook accordingly.
Work with the Marketing and Sales team to promote and publicize events.
Prepare daily status report as required.

Competency & Skills Requirements

Candidates should possess a B.Sc Degree with 4 - 6 years relevant work experience.
Outstanding Communication and & Presentation skills.
Well-organized with multi-tasking skills
Excellent Vendor Management and Negotiation skills
Intermediate Numerate and Problem-solving skills
Proficiency in MS Office
A passion for excellence.

Person Specification:

Good grooming at all times.
Able to handle stress and remain calm
Result oriented with high degree of accuracy and attention to details.
Must be very sociable and have a high energy level and positive attitude.
High degree of independence with objectivity and assertiveness.
Approachable with good interpersonal skills and the ability to effectively interact with clients across all levels.
Commitment to innovation; eagerness to share ideas on how to improve services provided and event quality. more

Job Objectives

Oversee the successful running of a restaurant by hiring and supervising qualified staff, monitoring customer satisfaction and ensuring that all produce and beverages are ordered in the correct quantities.

Principal Duties and Responsibilities

Daily Operations:

Train staff members.
Ensure that health and safety protocols are adhered to.
Keep a meticulous record of... income and expenses.
Order ingredients in the correct quantities for the kitchen staff.
Communicate with customers to receive feedback and manage complaints.
Open and close the restaurant on time.
Achievement of budgeted food sales, beverage sales and labour costs
Achieve maximum profitability and overall success by controlling costs and quality of service
Participation and input towards F & B Marketing activities
Completion of successful catering for all Events Upbeat caters for in an accurate and timely fashion
Help in preparation of forecast and actual budget function sheets

Customer Service:

Ensure the Restaurant teams is always welcoming and friendly to customers.
Welcome guests and ensure all customer feedback are tracked on Glitch report. Ensure proper follow up till issue has been resolved.
Receive and validate cash, cheque, credit card, bank transfers or POS payments made; accurately record payments and issue receipts where necessary.
Ensure that attendance records for all Restaurant activities are accurate and updated regularly.
Listen to team members’ feedback and resolve any issues or conflicts; Motivate team members and lead by example.
Ensure proper flow of orders, to make sure customer orders are received on time.
Work with the sales team to process guests’ reservations; confirm availability, ensure payment is made and approved and confirm registration to guest and appropriate unit.
Ensure interdepartmental communication is maintained through the proper channel(s).
Supervises the functions happening in the event rooms to ensure that food set up is done well, the servers are well groomed and ready to serve, and that clearing is done after the event.

Inventory:

Reconcile the inventory recorded at the beginning of the shift against end of shift sales made by the Cashier.
Ensure that the till stock levels for Upbeat bite, drinks, Service tools and consumables does not go below reorder level; raise stock requisition as at when due to ensure consistency.
Work with the Accountant to evacuate sales envelopes from the drop safe while ensuring accurate reconciliation of all recorded transactions.
Reconcile breakages the cashier and ensure that this is communicated with Finance for reconciliation.

Experience and Qualification

A Diploma in Hotel Management, Business administration or equivalent
Minimum of 4 years’ experience in the hospitality industry as a Banquet or Restaurant Supervisor
Excellent interpersonal skills.
Knowledge of book keeping.
Ability to professionally address customer complaints.
Proficient in English
Experience in Hotel management software and Point of Sale software
Ability to stand on your feet for several hours.

Competency and Skills Requirements:

Consistent and efficient leader
Good interpersonal skill and communication skills.
Excellent customer service and people management skills.
Ability to manage crisis/conflict and have a good sense of tact and diplomacy.
Good attention to details and able to work under pressure.
An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.
High degree of diligence and commitment.
High level of accuracy, honesty and reliability. more

Principal Duties and Responsibilities

Daily Operations:

Take customer’s orders and relay to kitchen for preparation
Ensure that a check is made and recorded in the POS system for every food & beverage sale in the restaurant
Ensure that a check is made and recorded in the POS system for any meals consumed by employees or any service offered to guests as complimentary or discounted
Receive... payments and issue receipts
Prepare cashier's summary and tally it with FBS reading at the close of his / her shift
Print and tally transaction list from POS machines with physical check and FBS reading
Prepare deposit envelope, write the deposit amount on cashier's deposit envelope and drop it in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier's deposit sheet
Help with up-selling in the restaurant when necessary
Maintain clean and orderly workout area

Customer Service:

Receiving customers warmly
Attending to customers promptly
Attending to guest’s enquiries, respond to/resolve issues or requests from customers, and escalate if unable to handle

Inventory:

Ensure that proper records are taken for all Kitchen cutlery, plates and glassware and reconcile the inventory recorded at the beginning of the shift against end of shift. This record should be sent to the Accountant at the end of every week, with a monthly report also created.
Work with the accounts officer to evacuate sales envelopes from the drop safe while ensuring accurate reconciliation of all recorded transactions.

Requirements

Candidates should possess a Bachelor's Degree / HND / OND qualification.
2 - 3 years work experience. more

Job Summary

Responsible for calculating the costs of food and beverage items.
Record information and produce control reports periodically to help maintain a suitable inventory of food and beverage items for the restaurant. Help change price menus or change the prices of certain items based on the gathered information.

Roles & Responsibilities

Restaurant:

Controls the Food & Beverage... Cost & assists in engineering the menu in terms of costing.
Prepare variance analysis for food & beverage and communicate/discuss with the Finance Manager and the Executive Chef
Update and maintain recipes into the systems.
Update selling prices in POS as per the instruction from authorized persons.
Check the daily Food & Beverage revenues report submitted and audit for accuracy of covers and average check.
Check and ensure all menu items have a recipe
Participate in stock takes at the restaurants.
Arrange surprise spot checks at the outlets.
Maintain a daily record of inventory purchased for every chart of accounts and ensure it is balanced with accounts payable.
Spot-check on the receiving department to ensure that the scales are correct and goods are checked for quality.
Post actual stock results in the system and print inventory valuation report.
Organize quarterly stock –take on all operating equipment of the restaurant and prepare detail loss and breakage quantities and amounts.

Requirements

First Degree in Finance, Accounting or a similar discipline
Minimum of 3 years experience in cost accounting
Relevant certifications. more

Job Summary

Coordinate daily operations of the Front Desk and Customer Service Representatives in order to ensure smooth running of all processes and ensure that guests are attended to in an efficient and timely manner.

Responsibilities

Daily Operations:

Ensure that reception area and back of till is kept clean and free of debris. Glass doors should be free of smudges and stock is... properly stored.
Respond to and resolve escalated issues and/or unique or complex requests from customers.
Prepare Front Desk Rota bi-weekly; taking into cognizance peak periods to ensure stations are adequately manned. Ensure that team members adhere to the rotas.
Operate cash registers and ensure the cash register is signed by each CSR at the end of their shift.
Balance off Sales report for each CSR and ensure all variances and/or incidents are logged accordingly.
Balance cashier tills (confirm cash and POS/reconcile stock/ensure CS Reps fill cash register, complete and drops cash envelope) as per approved standard.
Work with IT to ensure that all systems (EZ runner, waiver station, computers, TVs, POS) have limited downtime. Follow contingency SOP when the situation arises.
Monitor daily workflow and checklists; ensures that correct procedures are followed to enhance the team's efficiency.
Prepare and submit training plans; conduct SOP and other departmental trainings and ensure each training attendance is signed and submitted to HR.
Partake in HOD meetings, Business Strategy and Development meetings as requested by Management.
Supervise daily briefings and monthly departmental meetings; identify areas for process improvement.
Prepare daily/weekly/monthly status report and present during briefings/review meetings; or as required by the Operations Manager.

Customer Service:

Ensure the CSRs are always welcoming and friendly to customers.
Welcome guests and ensure every customer feedback is tracked on Glitch report. Ensure proper follow up till issue has been resolved.
Monitor the Team in order to ensure that attendance records for all Upbeat activities are accurate and updated regularly.
Monitor, evaluate, challenge and give feedback on Team members performance based on job descriptions/kpi’s.
Listen to team members’ feedback and resolve any issues or conflicts; Motivate team members and lead by example.
Work with the sales team to process guests’ reservations/confirm availability
Champion interdepartmental communication through appropriate channel(s).
Challenge/Motivate Team members to cross sell and upsell all Upbeat product offerings.
Work with the Operations manager to ensure that Customer Service development strategies/ideas are implemented.

Inventory:

Reconcile the inventory recorded at the beginning of the shift against end of shift sales made by the CSR.
Receive and process stock request from Team members.
Work with the Accountant to evacuate sales envelopes from the drop safe while ensuring accurate reconciliation of all recorded transactions.

Experience & Qualification

Candidates should possess a B.Sc / HND in Administration or any relevant discipline.
Minimum of four (4) years relevant experience in a Customer facing role.

Person Specification:

Good grooming and professional outlook.
Must have an aptitude for numbers.
Must be able to manage multiple priorities and take initiative.
High degree of independence, objectivity and assertiveness.

Competency & Skills Requirement:

Good interpersonal skill and communication skills.
Excellent customer service and people management skills.
Ability to manage crisis/conflict and have a good sense of tact and diplomacy.
Good attention to details and able to work under pressure.
An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.
High degree of diligence and commitment.
High level of accuracy, honesty and reliability. more

Job Summary

To accurately and completely take food and beverage orders, efficiently serve food and beverages to customers and attend to customers' needs both at the restaurant and at any event run by Upbeat

Principal Duties and Responsibilities

Work with cashier to process and expedite food orders
Work as a server for all event and Waiter for the restaurant when on shift depending on the... scheduling of the day
Upsell food and beverage items during events or less busy days.
Assist to process credit card payments.
Comply with safety, health and hygiene policies and procedures.
Assist to re-set and prepare table for customers including decorations, condiments, napkins, utensils
Check dishes and kitchenware for cleanliness and report any problems to line manager.
Carry dirty plates, glasses and silverware to kitchen for cleaning
Demonstrate a thorough knowledge of food and beverage products, menus and Promotions.

Requirements

Candidates should possess an OND / SSCE / GCE / NECO qualification with 2 - 3 years work experience. more

Principal Duties and Responsibilities

Take inventory of the items ordered for by obtaining the waybill/delivery note from the supplier of the items as against the item supplied and duly signed for before storage. Original copies of the delivery note and purchasing order is sent to the finance department for further level check and processing.
Issuance of the items to users from the store upon... presentation of requisition form with appropriate approval for the items.
Carry out reconciliation/physical stock count on the first working day of every month in conjunction with a Finance representative.
Proper and orderly storage of goods in the store to ensure easy location and retrieval.
Supervise the offloading process of all shipment, the subsequent arrangement of merchandise, material, etc., and consignment so that it can be accessed and identified easily.
Keep inventory record (BIN CARD) of all items in both hard and soft copies. All inventory record both in hard and soft copies should be sent to the Finance Department weekly.
Prepare the weekly reports of all the activities in the store like the consignment received, the quantity of items received, point of collection and dispatch, outstanding balance, etc.; also tries to find out discrepancies and determines the root cause for the issue found
Preparing the reports on adjustments done to inventories that may be damaged or spoilt.
Maintain a catalogue of available stock items in the store according ensuring accurate records of inbound and outbound stock items to facilitate easy retrieval and reference.
Taking proper records of all items expiring dates and reporting same.
Documentation and reporting of cost per unit of all items in the inventory bin card.
Supervision and signing of all items purchased by procurement both for store items and non-store items.
Determine the reorder level of all items in the store.
Sending store request to head finance for the replenished of item that are below its reorder level in the store.

Experience and Qualification

A First Degree or its equivalent in Inventory Management, Accounting, Logistics, etc.
A minimum of four 2-3 years relevant experience in Inventory or Store Keeping. more