Duties and Responsibilities 


Offering excellent customer service to both external and internal customers 
Manage communication with both internal and external customers
Implementation of the set policies and procedures
Contribute to the growth of sales through walk-in customers and telesales
Prepare sales data analysis and customer feedback reports
Track outstanding invoices, send... reminders, and escalate overdue payments as needed.
Prepare basic financial summaries or expense reports. 
Maintain a high level of discretion when handling financial and company-sensitive information.
Any other duty as allocated by the supervisor.


Key Requirements:


At least 3 years of experience as a Customer Service, Administrative Assistant, or similar role
Bachelor’s degree or a diploma in Business Administration or a related field
Proficiency in MS Office
Strong organizational, interpersonal skills and communication skills
Attention to detail and accuracy with numbers
Ability to multitask and prioritize tasks under minimal supervision
Discretion and professionalism in all interactions
Work with deadlines more

Duties and Responsibilities 


Generate and send out accurate invoices to customers on time      
Analyze and reconcile the debtor ledger on a monthly basis, ensuring timely payment of outstanding invoices. 
Handle debtor complaints.
Bank reconciliations while ensuring that all debits and credits are properly supported and authorized.
Report daily, weekly and monthly debt collections,... or as the case may be
Ensure that the company’s credit policy is adhered to at all times. 
Maintain updated customer records – Invoices, credit notes, ageing reports and agreements
Recommend outstanding accounts that are uncollectable for bad & doubtful debts provisioning.
Maintain amicable customer relations with the company’s customers.
Carry out any other assignments as delegated.
Any other duty as allocated by the supervisor.


Requirements


Bachelor’s degree in Accounting, Finance, or a related field. 
CPA Part 2 or above will be added advantage
Minimum of 4 years’ experience in finance and accounting.
Proven experience as a Credit Controller or similar role.
Proficient in spreadsheets, databases, MS Office and financial software applications
Experience in a relevant field will be an added advantage. more