The purpose of this role is to lead the commercialization projects for scale-ups and commercialisations, drive the flow and use of SalesForce.com (SFDC) and overall commercialization for Greater Africa across the region. The role requires a team player with strong project management skills. The role requires assertive leadership and being comfortable in holding others (at all levels) to account... for rigorous action ownership and strict timelines. Experience in Operations, R&D, Supply Chain or Finance within the Food industry is preferred for this role

Key responsibilities


Manage the commercialization of key new products and transfers - coordinate and support cross-functional team (R&D, Sales, Operations, Regulatory, Quality, Finance and Supply Chain) towards the same goal of successful commercialization of new products. 
Ensure customer requirements are fully documented, understood, and aligned cross functionally prior to the commencement of the commercialisation. 
Lead and coordinate all activities to deliver the first production of the key new product to meet the customer’s launch date. 
Develop project plan, timelines and RAID logs to ensure that projects stay on track and key milestones and deliverables are agreed Produce weekly status reports on the status of new products.
Support the key stakeholder in the process with commercialization issues and provide guidance on the use of SFDC Support on Must Win projects, as identified by key stakeholders and management team, to ensure that IO and Commercial are aligned on bigger, must Win projects prior to the point of commercialization.
Embed best practice and identify bottlenecks into the commercialization process. 
Act as an escalation point for any problems and work with teams and the Commercialization Manager to mitigate any risks to the project in question. 
Assist with ad hoc, additional tasks when required such as the running of SFDC reports, training new users in the process, identification of process improvements, etc. 
As required and in tandem with CC act as a link between Kerry Greater Africa and commercialization leads on other Kerry sites to ensure seamless commercialization on all products being commercialised for the Greater African Market. 
Support the local sites by coordinating all localization projects in liaison with RDA, Commercial and PMO team.


Qualifications and skills


Related Degree/Diploma Minimum 2 years working experience in related Food industry · 
Strong business knowledge and ability to interface with commercial and business organisation · 
Experience in NPI systems Optiva, MDM, SFDC is is an added advantage. · 
Strong MS Office skills, particularly Excel and PowerPoint · 
Good communication skills · 
Strong project management skills more

As the Communications specialist for Greater Africa, you will own the comms agenda for Africa, launching external & internal campaigns to inspire, motivate and engage teams across the region. Forge a strong identity for the teams and energise the region to meet our ambitious targets. You will also lead all external communication, from reputation building to product campaigns across digital &... offline channels. 

This will include writing and issuing press releases, owning our digital strategy, pitching for media interviews, and coordinating media calls. You will monitor media; issue invites to events and coordinate RSVPs and coordinate content creation. 

You will also collaborate with a diverse marketing team to organise, create, and publish our monthly e-newsletter and other programs to keep the fire going. 

We are looking for a passionate and creative individual who is detail oriented and goal driven.

Key responsibilities

Develop and Implement Effective Communication Strategies:


Inspire, motivate, and engage our team across Africa, amplifying internal messages creatively.
Safeguard and enhance Kerry’s reputation with current & potential customers through media engagement & relations.
Collaborate with cross-functional team including HR, sales capability & customer marketing to develop campaigns.
Leverage various channels 
(newsletters, intranet, townhalls, social media, etc.) to engage Kerry team (Africa & global).
Monitor, measure & report Kerry’s reputation on the continent with customers, suppliers, regulators, and other stakeholders. 
Manage Africa GM & GA leadership team’s comms calendar (strategy, content & excellent execution), secure media engagements and report.


Brand Management and Reputation Building:


Create, (in collaboration with channel heads) and execute comprehensive plans & content calendars to communicate and generate leads for our value propositions across Greater Africa (revenue driving campaigns).
Collaborate with team, agencies or freelancers where needed to deploy effective external communication campaigns.
Monitor industry trends and adapt communication strategies accordingly.
Support with strategic marketing initiatives in East Africa.


Content Creation and Editing:


Draft compelling content for press releases, social media, and presentations to produce high-quality materials.
Ensure accuracy, clarity, and alignment with our brand voice.


Event Coordination and Public Relations:


Organise and manage public events, press conferences, and media interactions.
Manage media inquiries and requests for interviews or statements.
Provide communication guidance to company leaders and spokespersons


Crisis and Emergency Communications:


Be prepared to handle crisis situations and communicate effectively during emergencies.


Qualifications and skills


Bachelor’s degree in communications, Public Relations, Marketing, Advertising, or a related field.
Proven experience (3-5 years) as a Digital Manager, Community Manager, Corporate Communications Specialist, or similar roles.
Strong writing, copy editing, and presentation skills.
Competence with digital & mobile best practice, PR campaigns, media relations, media buying, paid mobile & social media campaigns.
Ability to collaborate across teams and thrive in a dynamic, fast-paced environment. more

About The Role

The Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximize the customer experience. The incumbent is required to display a professional image of the company and provides a... comprehensive service in a high performance, customer-focused environment. Additionally, apply order fulfilment methods in order to achieve accurate and efficient order processing. The incumbent will also work towards achieving the required Service Rating towards the KPI's, through system knowledge, accuracy, attitude and proactive service. 

The position is based in Kenya, Nairobi. 
Key Responsibilities

Accurate processing of quotes and pro-forma invoice requests
Accurate sales order capturing or conversions
Ensure changes to orders are maintained
Provide accurate weekly open order reports
Provide full and concise feedback pro-actively
Ensure adherence to SLA’s and KPI’s per Kerry strategy
Liaise with sites via cockpits on changes to orders or escalations
OTIF management
Build relationships with Key Account Managers and sites to create a culture of inclusivity
Apply knowledge of inco-terms to all orders
Follow the export documentation requirement processes 
Apply country specific requirements ie: IDF, LC

Qualifications, Skills and Experience

Matric with at least 3 years’ experience within an export administration environment
Proficiency in English and French languages is essential 
Knowledge of SAP Software Applications
Experience working with Salesforce is preferable 
Computer literacy (Microsoft Office Suite)
Experience in handling customer queries 
Understanding order to billing process
Understanding of Incoterms, Letters of Credit and Import Declaration Forms

Competencies

Excellent communication and negotiation skills 
Self-motivated and highly goal-orientated
Attention to detail
Strong interpersonal skills
Ability to deal with conflict situations
Dynamic team player
Ability to work under pressure and follow through on tasks
Ability to take ownership and apply knowledge with confidence
Commitment to company vision, values, core philosophies and ethics
Driving positivity and culture of teamwork more

About The Role

The Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximize the customer experience. The incumbent is required to display a professional image of the company and provides a... comprehensive service in a high performance, customer-focused environment. Additionally, apply order fulfilment methods in order to achieve accurate and efficient order processing. The incumbent will also work towards achieving the required Service Rating towards the KPI's, through system knowledge, accuracy, attitude and proactive service.

The position is based in Kenya, Nairobi.
Key Responsibilities

Accurate processing of quotes and pro-forma invoice requests
Accurate sales order capturing or conversions
Ensure changes to orders are maintained
Provide accurate weekly open order reports
Provide full and concise feedback pro-actively
Ensure adherence to SLA’s and KPI’s per Kerry strategy
Liaise with sites via cockpits on changes to orders or escalations
OTIF management
Build relationships with Key Account Managers and sites to create a culture of inclusivity
Apply knowledge of inco-terms to all orders
Follow the export documentation requirement processes
Apply country specific requirements ie: IDF, LC

Qualifications, Skills And Experience

Matric with at least 3 years’ experience within an export administration environment
Proficiency in English and Arabic languages is essential
Knowledge of SAP Software Applications
Experience working with Salesforce is preferable
Computer literacy (Microsoft Office Suite)
Experience in handling customer queries
Understanding order to billing process
Understanding of Incoterms, Letters of Credit and Import Declaration Forms

Competencies

Excellent communication and negotiation skills
Self-motivated and highly goal-orientated
Attention to detail
Strong interpersonal skills
Ability to deal with conflict situations
Dynamic team player
Ability to work under pressure and follow through on tasks
Ability to take ownership and apply knowledge with confidence
Commitment to company vision, values, core philosophies and ethics
Driving positivity and culture of teamwork more

About the role
This individual will be responsible for the planning, co-ordination and implementation of all marketing, analysis, communications, and consumer research for customers in the Kerry West Africa region.
Key responsibilities
CONSUMER INSIGHTS & RESEARCH

Drive consumer research to develop actionable consumer and market insights

Compile customer intelligence reports as required... by the Commercial teams
Analysis and interpretation of consumer data 
Competitor analysis
Develop consumer insights to support Kerry’s Insights Sales’ approach to selling
Market analysis / segmentation

MARKETING AND COMMUNICATIONS

Manage local market research and consumer insights agency projects
Deliver customer intelligence to facilitate the creation of commercial presentations and strategy development.
Align customer marketing objectives with broader Kerry strategy
Support the commercial team in preparation and delivery of professional presentations to customers (e.g., assist with presentation preparation, create support material, etc.)
Provide marketing support for commercial teams in the zone for customer development activities e.g., customer strategy presentations, market / category analysis as required
Coordinate key customer engagement in close consultation with the RD&A and Commercial teams.

OPERATIONAL EXECUTION

Project management of key customer initiatives 
Collaborate with marketing colleagues from other regions as required to share insight and assist in marketing initiatives.

Qualifications and skills

7 - 12 years’ experience in a similar role
FMCG Food & Beverage marketing background an advantage
Business / Marketing degree or equivalent
Strong presentation and research skills 
Experience with developing market research and consumer insights
Computer literate with knowledge of MS office suite of applications 
Valid driver’s licence and own transport
Strong analytical and strategic skills more

Key responsibilities

Lead with technical insights and leverage customer/consumer insights to feed into innovation/renovation of our offerings
To Grow and manage the alcoholic business in the Greater Africa, specifically beer brewing 
Align with RDA team to deliver overall cross functional excellence and consistent ways of working
Drive Competitive Advantage – continuously drive the adoption... of Kerry technologies and capabilities, ensuring attraction and retention, and high levels of customer satisfaction
Maintain and develop customer success strategies and best practices to share with other commercial teams
Customer Intimacy and Partnership – in-depth knowledge of our focussed customer set, with enriching relationships with critical stakeholders across Customers and Industry. Bringing to the table Credibility, Competence & Presence that makes Kerry the Partner of Choice. Educate the team in best practices and develop sales capability

Qualifications and skills

Bachelor’s degree in Food Science, Food Technology or Food Marketing
8 - 10 years of experience in communications, marketing, sales, account management, or customer service – preferably from a food science background,
Experience in Brewing 
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities,
Passionate Strong execution skills with the ability to remain agile, tracking to the fast-paced business environment more